# Penmate: Send mail to jail — Send mail from your phone > Mobile service to send messages, emails, and postcards to incarcerated individuals. (iPhone/iPad app by Penmate, Inc.) - Source: https://appshunter.io/ios/app/penmate-send-mail-to-jail/id955317881 (this page in markdown: same URL + `.md`) - Developer: [Penmate, Inc](https://appshunter.io/developer/1499921893) - Category: Productivity, Photo & Video - Price: Free - Rating: 4.60/5 from 997 App Store ratings · 65 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 31 MB - Languages: American English - Released: 2019-12-21 - Data updated: 2026-08-12 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/penmate-send-mail-to-jail/id955317881/reviews.md ## What is Penmate? Penmate is the easiest way to write incarcerated loved ones in jail or prison. Locate anyone incarcerated and send a messages and emails right from your phone. Upload photos and design your own postcards too! Penmate delivers messages and photos for you when it matters most. Try it out! ## Key features - Send messages and emails - Locate incarcerated individuals - Upload photos - Design custom postcards - Deliver messages and photos ## What do users think of Penmate? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Easy to use - 👍 Convenient way to stay in touch - 💡 Allows sending pictures - 👍 Great customer service **Cons** - 💰 Expensive - ⏱️ Slow delivery times - 🐛 Issues with messages/pictures not being delivered - 🔒 Privacy/security concerns - 🔍 Inaccurate inmate search **Commonly reported bugs** - Messages not being delivered - Incorrect address/facility issues - Frequent app crashes and freezes - Logging out issues **Most requested features** - Faster delivery options - Lower pricing - Improved reliability and delivery confirmation - Better customer support responsiveness ## Recent user reviews (10 of 65) All indexed reviews: https://appshunter.io/ios/app/penmate-send-mail-to-jail/id955317881/reviews.md ### 1/5 — Ripped off *2026-04-23, version 1.0.12* My loved one not receiving my mail (letters, photos, postcards) that I send through this app ### 5/5 — Love *2026-01-23, version 1.0.12* I loveeeee how fast everything gets delivered. It’s also way easier than making a trip to the post office or somewhere to print out pictures and delivery is very fast ! ### 5/5 — Stay in touch with loved ones *2025-12-28, version 1.0.12* The messages go through pretty fast if you’re attaching some pictures that can go slower, but at least there’s a way to send pictures and stuff without waiting for the mailman ### 4/5 — Shaddy Business Practice *2025-12-15, version 1.0.12* This app offers you a messages and 10 pictures picture for a low price. It charge me 3.75 and once I when thru the trouble of writing the letter in their app, uploading the pictures, and making the payment with my credit card still the message does not get sent. Instead the app ask for more money in the form of credits if you want your message to be send. It takes avenge of those family and friends what need to connect with their love ones, because it knows how vulnerable they are in their situation. ### 4/5 — E-Msging *2025-11-14, version 1.0.12* I’d give a five star but it’s not fast enough I wish it was like texting phone to phone ### 1/5 — Horrible *2025-11-07, version 1.0.12* Letter got sent back to me because there was no doc number on the envelope. Opened it to see the photo I bought wasn’t an actual photo. It was my picture printed on a paper. Due to them not flipping the photo my face is right in the fold… why wouldn’t they put his doc number?!? Not a good app ### 1/5 — Never send the letter *2025-11-06, version 1.0.12* Really bad app always have issues and never send the letter and if pennate emails you then say to resent the letter that’s never happens really really bad app ### 5/5 — Love *2025-11-06, version 1.0.12* Makes getting in contact with your loved ones so much easier. ### 1/5 — No stars *2025-07-25, version 1.0.11* -10 rip off stay away. Must pay to have actual stars cause only had one good review . They are just stealing from people who have a loved one in jail . Straight robbed me. 7 dollars to mail a letter !!!i wanted e message .for .60 I could of mailed a letter myself .shady crooks ### 5/5 — Mail *2025-07-08, version 1.0.11* I am happy to be able to send a message to Lyle Menendez but wish I could actually be notified if he actually received it in stead of just knowing it was delivered to facility. Also requested it be sent thru email and it was sent thru postal service. I would be happy anyway as long as I know if he actually got it. The prison officials do a great job on responding to questions. Love this inmate app. ## Frequently asked questions about Penmate ### What does Penmate do? Penmate is a mobile application designed to simplify the process of sending mail, messages, and emails to incarcerated loved ones. It allows users to locate individuals in jail or prison and send communications directly from their phones. ### Can I send photos with Penmate? Yes, you can upload photos through Penmate. The app also enables you to design your own postcards, which can then be delivered along with your messages and photos to the incarcerated recipient. ### How much does Penmate cost? The application itself is free to download and use. However, there are in-app purchases available for sending messages, emails, and designing postcards, as the service handles the delivery of these items. ### Who is Penmate for? This app is intended for individuals who have friends or family members who are currently incarcerated. It provides a convenient way to maintain contact and send personal messages and photos to them. ## Version history (last 5 releases) ### 1.0.12 — 2025-08-03 Login updates ### 1.0.11 — 2025-06-28 Login fix and performance improvements ### 1.0.10 — 2025-06-28 Bug fixes and improvements ### 1.0.9 — 2024-07-08 Login updates and fixes ### 1.0.8 — 2024-06-19 - Login improvements and fixes ## Apps similar to Penmate | App | Rating | Price | Category | | --- | --- | --- | --- | | [Toys for Tots](https://appshunter.io/ios/app/toys-for-tots/id6449222543) | 3.0 (4) | Free | Productivity | | [RPS-Inmate Info](https://appshunter.io/ios/app/rps-inmate-info/id898081867) | 2.4 (92) | Free | Productivity | | [Homeaglow for Cleaners](https://appshunter.io/ios/app/homeaglow-for-cleaners/id6445823638) | 4.7 (14,168) | Free | Productivity | | [Text Number-Phone Text Message](https://appshunter.io/ios/app/text-number-phone-text-message/id1639787026) | 4.7 (11,300) | Free | Productivity | | [Unlockt - Sell your files](https://appshunter.io/ios/app/unlockt-sell-your-files/id1632025425) | 4.4 (14,851) | Free | Productivity | | [T-Mobile DIGITS](https://appshunter.io/ios/app/t-mobile-digits/id1097606585) | 1.5 (520) | Free | Productivity | ## Related topics [inmate letters](https://appshunter.io/ios/topics/inmate-letters) · [inmate penpal](https://appshunter.io/ios/topics/inmate-penpal) · [inmate federal](https://appshunter.io/ios/topics/inmate-federal) · [prison pen pal](https://appshunter.io/ios/topics/prison-pen-pal) · [jailhouse mail](https://appshunter.io/ios/topics/jailhouse-mail) · [flickshop](https://appshunter.io/ios/topics/flickshop) · [flikshop](https://appshunter.io/ios/topics/flikshop) · [inmate photos](https://appshunter.io/ios/topics/inmate-photos) · [amelio](https://appshunter.io/ios/topics/amelio) · [text behind inmate](https://appshunter.io/ios/topics/text-behind-inmate) · [jail mail](https://appshunter.io/ios/topics/jail-mail) · [send pictures](https://appshunter.io/ios/topics/send-pictures) · [inmate photo](https://appshunter.io/ios/topics/inmate-photo) · [penpal messenger](https://appshunter.io/ios/topics/penpal-messenger) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*