# Penn Station — user reviews > 77 indexed App Store user reviews of Penn Station by Penn Station, rated 4.70/5 from 3,334 ratings. - Source: https://appshunter.io/ios/app/penn-station/id6744173250/reviews - App overview in markdown: https://appshunter.io/ios/app/penn-station/id6744173250.md - Rating breakdown: 5★ 2,917 · 4★ 220 · 3★ 71 · 2★ 22 · 1★ 104 ## What do users think of Penn Station? Overall sentiment: negative **Pros** - 🚀 Glad to have an app - 👍 Best sub place **Cons** - 🐛 Can't claim points - 🐛 App doesn't work - 🐛 App freezes - 🐛 Missing modern features **Commonly reported bugs** - Receipt invalid for points - Can't order sandwiches - App crashes on checkout - Can't earn points in-store **Most requested features** - Allow choosing bread type - Add nutrition information ## Newest reviews (13 of 77) ### 3/5 — Charging for cheese? *2026-07-25* Just went to place my order for my normal subs and found they were charging $1.99 more for any type of cheese!!! I chose the Lite option and the extra charge went away. ### 2/5 — App/Online Ordering *2026-07-24, version 3.35.21* Update 7/24:26) App still doesn’t allow a reorder. I moved on. Update 5/13/26) The app no longer processes a reorder at the Maineville, OH location. The app doesn’t recognize ReceiptID #. A month ago, the app processed an order, including payment, but failed to place order with the store. It took over a week to get a refund. This app is now the worst one on my iPhone! Update 7/27/25) Still no bread choices in app or website. Haven’t ordered a sub in two months. Glad to you came out with an app! Thanks. However, App/Online Ordering does not allow you to choose the type of bread you want! The stores have the variety of breads, but you can’t choose on App/Online Ordering. Big problem. ### 4/5 — App not working *2026-06-22, version 3.35.21* I love this restaurant but I feel like the app never works properly. ### 1/5 — Cc input ridiculous *2026-06-12, version 3.35.21* How could you not use Apple Pay when ordering from your phone get with it ### 1/5 — Good fast casual subs horrible app *2026-06-11* The app doesn’t not prompt you to sign in right away leading you to build your whole order. When taking time to build your order then finally submit it the app then hits you with a time consuming password reset. The first five links didn’t work then finally after not giving up on my 6 attempt it did. Then the password requirements are annoying so I used a strong password reset. The password did not save to my phone so I had to complete another rest. Then the payment info would submit after finally getting logged in. After 45 minutes I finally submitted my order. ### 3/5 — Good food but app is kinda booty cheeks *2026-06-06, version 3.35.21* Good food but app is kinda booty cheeks ### 2/5 — Disorganized *2026-05-31* Some items you will need to tap on to eliminate, some you need to click “no”. The rewards section needs work. It’s not intuitive. You have to go through to the last step in the payment section, then you can add rewards, not before. You might need to add a “how to” section, but there’s gotta be a better way. Love Penn Station but the app needs work. ### 3/5 — Promo codes *2026-05-29, version 3.35.21* Promo codes don’t work correctly and you can never finish the order ### 1/5 — Don’t want money *2026-05-29, version 3.35.21* App literally won’t even let me order food. ### 1/5 — Can’t checkout *2026-05-01, version 3.35.21* I’ve downloaded this app and deleted it numerous times. Online ordering never works through the checkout screen. ### 2/5 — This app is garbage. *2026-04-29* Can you let us look at the menu without having to create an order? Also why is there no pricing on anything? I’d like to see prices while I’m ordering. Also there’s no deals section. Do you guys not do that? Anyway, I’d bare minimum like to see prices. ### 1/5 — Unable to order *2026-04-20, version 3.35.21* Unable to enter 3 digit code for my card. Tap the screen and nothing happens. Also no apple pay support is frustrating ### 1/5 — App sucks *2026-04-18, version 3.35.21* Cant even place an order. Everytime i try it gives me an error but doesnt even say what the error is. Its useless. Just a glorified menu at this point. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-07-31, version 3.35.21* WTF, Penn Station? The new layout is utter garbage! Where is the rest of the menu? Your called Penn Station East Coast Subs. But we can’t order subs through the app anymore??? ### 1/5 — Rewards *2026-07-21, version 3.35.21* Wouldn’t allow me to get my free reward in the a app ### 1/5 — Terrible app *2026-07-17, version 3.35.21* Great food. Horrible app! Just go inside or call it in. I can never apply rewards without errors so what’s the point of the rewards? ### 1/5 — Terrible *2026-07-12, version 3.35.21* Can’t even order from the app. trash ### 1/5 — Terrible app *2026-07-09, version 3.35.21* Love love the food but the points system sucks. Half the time the store can’t scan the code, and when you try and redeem online half the time it says code is currently in use. Please fix your system, it makes it a pain to get food. ### 1/5 — App doesn’t work *2026-07-05, version 3.35.21* Cannot finish an order, when I try to pay and complete the order it just says there’s errors and never identify what the errors are. Have to call the store to order, no point in the app ### 1/5 — Hmm *2026-07-01, version 3.35.21* Why no Apple Pay option on app. Crazy ### 1/5 — Irritated *2026-06-25* I had the longest most exhausting day at work and when I got home and my 14-year-old wanted Penn Station, the last thing I wanted to do was get back in the car and go and sit and wait for 15 minutes for a sandwich. So, I decided to use the app for the first time. It took 37 minutes for me to figure out why it would not accept a password. It gave me the runaround like You would not even believe. I had to delete the app, reinstall it, put all my information, order, credit card information, everything back in. It was a very annoying long process and I believe this app is one of the weakest food apps I’ve ever been on. So irritating. ### 1/5 — Terrible app! *2026-06-23, version 3.35.21* Difficult to navigate, my points disappeared without any way to submit my order. Had to call the store to actually put the order in. This app is awful. ### 1/5 — Horrible *2026-06-14, version 3.35.21* Lost a customer because of this stupid app that doesn’t work. ## Most praised reviews (10 highest-rated) ### 5/5 — Ham and cheese *2026-07-10, version 3.35.21* Add a hot ham and cheese ### 5/5 — Love it *2026-06-17, version 3.35.21* Great food all the time! Fresh. ### 5/5 — Penn Station *2026-06-09, version 3.35.21* Penn Station very convenient and close, like the quality of food and services. One Love 💕 ### 5/5 — Rewards? *2026-06-07* We love Penn station and order it all the time. Yet I never seem to have any rewards points. Am I doing something wrong? ### 5/5 — Best sandwiches around *2026-04-18* Penn Station is one of my top of my favorite places to get food. The fresh cut fries are always on point and they’re juicy Philly cheesesteaks are so good. ### 5/5 — Delicious *2026-04-16, version 3.35.21* Always hot and fresh! ### 5/5 — Good *2026-04-12, version 3.35.21* I like them ### 5/5 — Delicious *2026-03-19, version 3.35.21* Great people amazing food and fast service ### 5/5 — Student *2026-03-04* My Junior son says nothing but wonderful things about the people that work at this Location. We frequent both Cary and Morrisville locations at Park west and can’t say enough positive things about the customer service, food and atmosphere. We love the sandwiches and the French fries are the best! Hand cut! So good! Also the Mangers and employees of both stores are kind and friendly! ### 5/5 — Lunch Bunch *2026-02-26* We 💙 how the food is always fresh, we do a group order and the store never forgets stuff --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*