# PENNYMAC MOBILE — user reviews > 657 indexed App Store user reviews of PENNYMAC MOBILE by PennyMac Loan Services, LLC, rated 4.80/5 from 165,102 ratings. - Source: https://appshunter.io/ios/app/pennymac-mobile/id1349950272/reviews - App overview in markdown: https://appshunter.io/ios/app/pennymac-mobile/id1349950272.md - Rating breakdown: 5★ 151,107 · 4★ 8,476 · 3★ 2,347 · 2★ 703 · 1★ 2,469 ## What do users think of PENNYMAC MOBILE? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 👍 User-friendly interface - 💰 Convenient payment options - 📱 Helpful mobile app - 🔒 Secure login options - 💻 Efficient website - 🗓️ Helpful payment reminders - 🤝 Caring and understanding customer service **Cons** - 🐛 Frequent app crashes - 🔍 Difficult to navigate - 🔑 Login issues - 🕰️ Slow loading times - 🤖 Unhelpful automated systems - 📃 Unclear payment information - 🤔 Confusing user experience - 🤯 Frustrating customer service experiences **Commonly reported bugs** - App crashing when switching between loans - Biometric login not working - Pending payments not showing up correctly - Issues with document viewing and downloading **Most requested features** - Biometric login options - Improved payment tracking and history - Ability to set up automatic payments - Better integration between app and website - More detailed payment breakdowns - Spanish language support ## Newest reviews (12 of 657) ### 3/5 — Hitting Submit Multiple Times *2026-09-01, version 1.4.397434* I do not understand why I have to tap submit a payment twice. You should give me a message, “Are you sure you won’t submit $$$’s?” Then I could reply yes. My concern is, submitting a payment twice. Not a good payment processing situation.. ### 4/5 — Only one complaint *2026-09-01, version 1.4.397434* The absolute only thing I dislike about this app is that I have to sign in every single time. Other than that it’s amazing ### 2/5 — General comments on app *2026-08-31, version 1.4.397434* Would be nice to have a more intuitive experience navigating between my two loans. Would like to have a version of the app that is better suited to a tablet. I prefer to use my iPad to view loan details and make payments but find the interface lacking. On a positive note I find it easy to find information I’m looking for. With a few user experience updates I would give it 5 stars. ### 4/5 — Easy to manage payments *2026-08-31, version 1.4.397434* It’s easy to manage payments and they even have a section for paying down principal. Really makes the process better being able to have full control. Login process is a little tedious though. Could be simplified. ### 2/5 — Face ID doesn’t work *2026-08-27, version 1.4.397434* For well over a year the FaceID feature of this app has failed to work. This has been across multiple iPhones (14 Pro Max and now 17 Pro), multiple updates, and uninstalling/reinstalling the app. You need to either get this fixed or quit advertising the feature. ### 2/5 — App *2026-08-26, version 1.4.397434* App doesn’t always load ### 3/5 — Stop making minor updates mandatory *2026-08-24, version 1.4.397434* Had a few weeks of optional updates that haven’t forced me to download a new version just to check my balance; that’s an improvement and I appreciate it. Another day, another forced update for “design…” My response: developer’s response fails to explain any value the user gets from an enforced download of this app multiple times each week. A far more professional approach would be to segment updates into major and minor releases, with only major releases breaking functionality for existing users. But the developer’s response clearly indicates a belief that only the developer gets to define what good “performance” is. Developer response: “the updates are important to enhance the app's performance.” Update your app three times a week? Fine. But stop forcing me to download each and every version. Minor releases should not be mandatory downloads. ### 2/5 — Notifications switch is just for show *2026-08-19, version 1.4.395149* I get spammed quite a few times throughout the month not just with emails from PennyMac but now through their app. They want you to refi and they will send you those notifications even though your notifications are off ### 3/5 — Reseña *2026-08-16, version 1.4.395149* Tienen que enviarte un código para confirmar todo el tiempo eso quita mucho tiempo ### 5/5 — Great Service *2026-08-14, version 1.4.395149* Great Service and helpful May Our Almighty God Bless You In Jesus Name Amen ! ### 5/5 — Outstanding mortgage lending *2026-08-14, version 1.4.395149* This company has been wonderful to work with as first time home buyers. We ran into several obstacles but Pennymac has been amazing to work with they have helped guide us the entire way. I would recommend them to everyone! ### 5/5 — Payment *2026-08-13, version 1.4.395149* Very easy to do now VERY HAPPY ## Most critical reviews (10 lowest-rated) ### 1/5 — Partial payments *2026-09-02, version 1.4.397434* Terrible not user friendly Can’t split or make specific payments. Just as bad as calling them. ### 1/5 — Difficult *2026-08-31, version 1.4.397434* It is too hard to switch from my first mortgage information to my second mortgage information in this app. There needs to be an easier way ### 1/5 — Worst app I’ve ever used *2026-08-30, version 1.4.397434* Wow, this has to be the worst experience I’ve ever had with a company and an app in my life. They charged me 3 payments, then took them all back. (Not the first time they have done this) I’ve spent hours on the phone with them, zero help. I just want to pay my mortgage and they are LITERALLY making it impossible. If I could have given zero stars I would have…. ### 1/5 — Wack *2026-08-27, version 1.4.397434* No way to split mortgage payments so now I have to manually pay bimonthly because my partner and I don’t share bank accounts. ### 1/5 — Log in *2026-08-27, version 1.4.397434* It offers Face ID, but it never allows me to login with my face? Is this an update that needs to happen through my app or is it not available? ### 1/5 — Buggy. No real help. *2026-08-24, version 1.4.397434* The app is barely navigable & has a bunch of bugs. Getting ahold of your actual point of contact? IMPOSSIBLE. 5 months of trying & nothing. ### 1/5 — Horrible user experience *2026-08-21, version 1.4.396952* Change password. Then asks you to register again, then says you can’t register again because you already used a previous username and password and need to just use the original. Absolute clown show. ### 1/5 — Horrible *2026-08-14, version 1.4.395149* They increase your price every year ### 1/5 — No landscape mode *2026-08-11, version 1.4.395149* I use an iPad in landscape. I’m bedridden. This has no landscape movement mode - portrait only, for iPhones. Very disappointing. ### 1/5 — Fix Face ID *2026-08-10, version 1.4.395149* You have the ability for Face ID but it never works. It always fails even thought I get the green checkmark. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-09-03, version 1.4.398625* The engineers that built this app are incredible and deserve a raise ### 5/5 — Good App *2026-09-02, version 1.4.397434* Good App ### 5/5 — 👌 *2026-09-01, version 1.4.397434* 🫡🔥🔥🔥🙏 ### 5/5 — PENNYMAC *2026-09-01, version 1.4.397434* Love the app working for me really well love the Face ID login I forget my codes a lot that’s a plus. ### 5/5 — Great Company *2026-08-31, version 1.4.397434* I appreciate Pennymac for their great customer service. Their reps are always caring and knowledgeable. It seems that they are happy with the company that they work for and that makes me happy. Keep up the good work! ### 5/5 — Better than the website *2026-08-28, version 1.4.397434* For years I struggled with PennyMac’s website from my mobile device. The app has simplified my online experience significantly. Massive upgrade! ### 5/5 — Payment options *2026-08-25, version 1.4.397434* Easy, efficient and safe! ### 5/5 — Excelente *2026-08-20, version 1.4.396952* Esta agencia es muy buena siempre están dispuestos ayudar ### 5/5 — Wil *2026-08-15, version 1.4.395149* The way to paid easy and comfortable 🫶 ### 5/5 — Giving thanks *2026-08-15, version 1.4.395149* Thank you for giving us a time to get caught up. I really appreciate y’all. Hopefully we can get everything paid off one day. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*