# Penta Help Desk

> Penta Help Desk (iPhone/iPad app by Penta Technology LLC.)

- Source: https://appshunter.io/ios/app/penta-help-desk/id6767049582 (this page in markdown: same URL + `.md`)
- Developer: [Penta Technology LLC](https://appshunter.io/developer/1896358633)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 23 MB
- Languages: English
- Released: 2026-05-18
- Data updated: 2026-05-22
- User reviews in markdown: https://appshunter.io/ios/app/penta-help-desk/id6767049582/reviews.md

## What is Penta Help Desk?

Penta Help Desk — IT Support Portal by Penta Technology

Stay connected with your IT support team, anytime, anywhere.

Penta Help Desk is the official support portal for Penta Technology clients in the Richmond, VA area. Submit support tickets, chat directly with your assigned technician, and track the status of every request — all from your phone.

FOR CLIENTS:
- Submit support requests in seconds
- Choose urgency level — from routine to critical
- Real-time messaging with your Penta technician
- Instant push notifications when your ticket is updated
- Track open, active, and resolved tickets at a glance
- Rate your support experience after resolution

FOR PENTA STAFF:
- Live ticket dashboard grouped by client company
- Priority-sorted queue — critical issues always surface first
- Assign tickets to team members instantly
- Built-in time tracking with billable/non-billable logging
- Internal notes visible only to staff
- Real-time push notifications for new tickets and client replies

Penta Technology provides managed IT support, networking, cybersecurity, and technology solutions to businesses across Richmond, Virginia.

Contact us: contact@penta-technology.net
Website: www.penta-technology.net


## Version history (last 1 release)

### 1.0 — 2026-05-18

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-22.*