# Pentucket Bank — user reviews

> 15 indexed App Store user reviews of Pentucket Bank by Pentucket Bank, rated 4.75/5 from 823 ratings.

- Source: https://appshunter.io/ios/app/pentucket-bank/id616137130/reviews
- App overview in markdown: https://appshunter.io/ios/app/pentucket-bank/id616137130.md
- Rating breakdown: 5★ 661 · 4★ 57 · 3★ 16 · 2★ 11 · 1★ 12

## What do users think of Pentucket Bank?

Overall sentiment: mixed

**Pros**

- 👍 Easy to navigate and use
- 🚀 Quick check deposits
- 💰 Simple account management
- 🔒 Secure banking access
- ⚡ Fast fund transfers

**Cons**

- 😞 Loss of personal banking touch
- ⏱️ Slower check deposit processing
- 🐛 Overly sensitive photo capture for checks
- 🔄 Limited transfer capabilities

**Commonly reported bugs**

- Check deposit photo capture too sensitive - rejects clear images
- Check deposit size validation errors - incorrect dimension detection
- Endorsement image clarity detection malfunctioning

**Most requested features**

- Apple Pay support
- External transfer capability
- Improved check deposit photo requirements

## Most critical reviews (10 lowest-rated)

### 1/5 — Changes

*2024-09-04*

I don’t like the changes to the app or the Collins system. Pentucket Bank has lost its personal touch which is one of the things that I love about this bank. Now, in order to talk to my banker about personal financial issues I have to call a center where I speak to a rep that I don’t know instead. The app also used to deposit my checks immediately and now I have to wait for the funds to be deposited. I may be looking for a new small bank or credit union unfortunately.

### 1/5 — Deposit checks

*2021-02-12*

Too hard to take picture of paper check to deposit that app accepts . Keeps saying wrong size, doesn’t match. Multiple attempts, please fix!

### 2/5 — Check Deposit Photo Capture Stinks

*2020-09-08*

Checking deposit photo is much too sensitive. I am constantly having to retake the photo of the endorsement side due to “not clear image of endorsement” even though it is clear as day. This needs to be addressed now that this feature is far more important now more than ever.

### 3/5 — Old App was more user friendly

*2026-05-23*

I’m not a fan of the new logo or app. The train was cute and more reflective of a small, family friendly bank. The app is harder to navigate and lacks graphics and visual appeal

### 4/5 — It does what I need it to.

*2018-07-12*

My only beef is I wish I would allow external transfers, but overall it’s solid.

### 4/5 — Wonderful!

*2013-04-28*

Excellent online banking app!

### 5/5 — New bank

*2026-06-02*

Very confusing to get into the parking deck. First time I went in from the uphill side I had to pay then they told me how to get in for the next time from the Merrmac Street entrance. A little confusing for the first time. Shouldn’t have any problems from now on.

### 5/5 — Simple and quick

*2019-06-30*

I love the Pentucket Bank mobile bank app.  It is easy to navigate and everything I need is there.

### 5/5 — Good App, needs Apple Pay

*2018-06-08*

The app is great and works fine, but I wish the bank supported Apple Pay for its cards.

### 5/5 — App

*2017-05-16*

Love it!

## Most praised reviews (5 highest-rated)

### 5/5 — Great app

*2016-04-23*

I'm a new customer to the bank but I love it. The mobile app is great and easy to use!

### 5/5 — Easy, secure

*2015-11-06*

I love this app. I can easily access my account info, make transfers and deposit checks in seconds.

### 5/5 — Regular user

*2014-01-30*

This app is very easy to use.  It's great for checking your balance, transferring funds between accounts and paying bills.

### 5/5 — .

*2013-09-08*

Great app!

### 5/5 — Kian

*2013-04-16*

LOVE the new app!!!!!   Thank you!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*