# Peoples e-Account — user reviews > 137 indexed App Store user reviews of Peoples e by Smart Energy Systems LLC, rated 4.70/5 from 17,807 ratings. - Source: https://appshunter.io/ios/app/peoples-e-account/id1475344842/reviews - App overview in markdown: https://appshunter.io/ios/app/peoples-e-account/id1475344842.md - Rating breakdown: 5★ 15,433 · 4★ 1,124 · 3★ 437 · 2★ 160 · 1★ 653 ## What do users think of Peoples e? Overall sentiment: negative **Pros** - 💻 Easy to pay bills - 🙂 Convenient app - 🔒 Secure payments **Cons** - 🐛 Unresponsive payment pages - 🤔 Confusing UI/UX - 🔍 Difficult to find payment history - 🔒 Issues with saving payment info - 🔍 Inconsistent navigation **Commonly reported bugs** - App crashes on payment submission - Unable to enter credit card expiration date - Payment processing failures with no notification - Account login issues **Most requested features** - Add Apple Pay support - Allow scheduling future payments - Improve password management - Provide better visibility into payment status ## Newest reviews (13 of 137) ### 4/5 — Billing *2026-06-30, version 1.15* Cheryl was wonderful to work with setting up my online account ### 2/5 — Difficult to use *2026-04-23, version 1.15* But if peoples customer and user of the mobile app for a couple years now it’s not been a good digital experience. ### 1/5 — Terrible app. *2026-01-15, version 1.14* This app is terrible. Never saves my payment info and doesn't auto fill any of my saved info. This app is more outdated than your service lines. ### 1/5 — Terrible app *2026-01-14, version 1.14* This app crashes every time I use it. It can’t load the pdf of your bill. ### 2/5 — App doesn’t work *2026-01-13, version 1.14* Unable to see the bill as it’s showing only a white page. Unsubscribed to eBill so at least I’ll get my bill through mail. ### 1/5 — Very glitchy and bugged app *2025-12-29, version 1.14* For a company as large as People's Gas I would expect an app that operates at an adequate level at minimum. This app has broken functionality, incomplete features/UI interfaces, and frankly a very amateur UI design all around. Please fix these issues! ### 1/5 — Rip off *2025-12-22, version 1.14* You are price gouging ### 1/5 — Bad app *2025-12-15, version 1.14* The app doesn’t give the option to add another payment method ### 1/5 — App never saves payment info *2025-11-13, version 1.13* Every month I have to add my payment info. I always click save for later, but it's always blank when I pay again the next month. One of the worst bill paying apps out there. ### 1/5 — Expired card *2025-10-28, version 1.13* App will not let me update my card. Keeps telling me it’s already stored. The only change is the expiration date. ### 1/5 — No good *2025-10-01, version 1.13* Tells you to tap circle in apple wallet to pay, does not exist ### 1/5 — User Nightmare *2025-09-20, version 1.13* It took me 15 minutes to pay my bill. What is the good of having my bill in Apple Pay IF I CANT PAY WITH APPLE PAY? This app was clearly made by a bottom of the barrel outsourcing team and there’s no way the colors or text boxes meet WCAG Standards. You guys deserve to be sued, this is so bad. ### 1/5 — Does this work? *2025-06-25, version 1.13* I can’t even sign in. I’m registered on the website but when I autofill my login, the app simply closes. I tried to create a new log in, but it tells me my account number is already registered. ## Most critical reviews (10 lowest-rated) ### 1/5 — Name is not optional *2026-08-02, version 1.15* Every time I log into this website, it never remembers my username, instead of remember somebody else else’s. Also, I would like the option to remove unused credit credit cards from this account. ### 1/5 — Auto-Pay *2026-07-24, version 1.15* I have attempted to setup auto-pay countless times to no avail. App interface is also poor. ### 1/5 — Won’t back date bill to end of lease. *2026-07-16, version 1.15* People’s allows landlords to financially abuse former tenants. You may move out and have no lease but you will still get the bill. ### 1/5 — Card *2026-07-08, version 1.15* The app will not retain my card information and every time I make a payment I have to put my card back in. It's a minor inconvenience ### 1/5 — Hostile Design *2026-06-09, version 1.15* It seems to intentionally forget everything about how you’d like to pay (despite asking it to “remember for next time”) unless, of course, you’re paying by ACH. Then it can do that just fine. ### 1/5 — Poorly Coded *2026-06-03, version 1.15* Doesn’t save card info, doesn’t save address wipes out fields when another is corrected. Hard to navigate. Sloppy menus. I think this needs a rewrite with some strict vide re ore and wa work!! ### 1/5 — Multiple accounts messed up! *2026-05-01, version 1.15* People’s needs to allow multiple accounts! ### 1/5 — Problem *2026-04-25, version 1.15* Every time I pay, I try to save my credit card number, but it never does save ### 1/5 — horrible *2026-01-25, version 1.14* horrible ### 1/5 — Bill *2026-01-22, version 1.14* When u try to view your bill it never displays on the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy Pieses *2026-07-01, version 1.15* So Easy to use! Don’t have to stay online for a CSR, to answer your call ### 5/5 — App works no problems *2026-06-18, version 1.15* 5 stars it works every time takes my money and never asked if im the owner or a computer ### 5/5 — Love paying bills *2026-06-06, version 1.15* I hate paying bills but this app is easy to use and navigate thru ### 5/5 — Good *2026-04-01, version 1.15* Excellent ### 5/5 — Billing *2026-03-05, version 1.15* So easy to use. Especially since I have some health issues that I’m not always mentally 100%. ### 5/5 — Utilitarian *2026-01-30, version 1.15* Nothing flashy, thank god. All I need my utility apps to do is let me pay my bills, and it does that just fine. ### 5/5 — Difficult to navigate *2025-07-17, version 1.13* It took me three times to pay my bill The app and the e account were not synced ### 5/5 — The People’s Gas Company *2024-10-30, version 1.12* The website is perfect. Very easy to navigate and fast. Thanks for keeping most of us warm. ### 5/5 — wise or foolish *2024-10-01, version 1.12* Wise ### 5/5 — Thumbs up! *2024-09-14, version 1.12* 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*