# Peoples Gas Chicago — user reviews > 139 indexed App Store user reviews of Peoples Gas Chicago by WEC Energy Group Inc., rated 4.90/5 from 39,999 ratings. - Source: https://appshunter.io/ios/app/peoples-gas-chicago/id1475983365/reviews - App overview in markdown: https://appshunter.io/ios/app/peoples-gas-chicago/id1475983365.md - Rating breakdown: 5★ 36,409 · 4★ 2,407 · 3★ 732 · 2★ 153 · 1★ 298 ## What do users think of Peoples Gas Chicago? Overall sentiment: neutral **Pros** - 🙏 Helpful customer service - 👍 User-friendly app - 💰 Easy bill payment - 📊 Useful account information **Cons** - 🐛 Frequent login issues - 🔒 Lack of security features (no FaceID/TouchID) - 💳 Limited payment options (no Visa) - 🔍 Difficult to find account details **Commonly reported bugs** - Auto pay not working as expected - App crashes and freezes - Notifications not being delivered **Most requested features** - Calendar integration for bill due dates - Improved notification system - Support for more payment methods - Optimization for iPad/tablet devices ## Newest reviews (12 of 139) ### 3/5 — Ugh *2026-05-16, version 2.19.0* Peoples Gas is a total racket rip-off with horrible customer service. The app itself is fine. ### 2/5 — Can’t log in after update *2026-05-15, version 2.19.0* Can not log in after update and keep saying try again later ### 1/5 — Unable to sign in *2026-05-15, version 2.19.0* I have done the update and cannot get in. I even restarted my phone. ### 4/5 — Updated the app *2026-05-15, version 2.19.0* Updated the app, but now absolutely CANNOT get in!!!! ### 1/5 — M *2026-05-15, version 2.19.0* Unable to sign in. Just a spinning circle. ### 1/5 — Update *2026-05-15, version 2.19.0* I updated app and still can’t sign in. ### 1/5 — Today’s update *2026-05-15, version 2.19.0* Now not working ### 1/5 — Splash screen comes up, doesn’t work *2026-05-15, version 2.19.0* Just downloaded the new app today Friday the 15th 2026. Splash screen comes up. It doesn’t give me an option to login. Looks like something went wrong. Try again later. ### 1/5 — False review scores *2026-05-15, version 2.19.0* Leaving a 1 star because apple shows this as 4.9 and that's clearly fake if you look at user reviews. Anyway it logs me out too much and I don't get reminders. Bye. ### 2/5 — Works just ok, but needs adaptive app icon *2026-05-02, version 2.18.0* The app is functionally fine. Please update the app icon to be less hideous in dark mode so I can keep it on my home screen. ### 1/5 — Wont let me sign in *2026-01-14, version 2.18.0* I was previously able to sign in on both the web page and the app but one day it randomly stopped allowing me to sign in on either and continues to either load forever (upwards of an hour) or show me the same error message. I have called and emailed customer service multiple times and I am continually sent in circles, no one is able to help me figure out what is wrong or how to fix it. My bill is due in 10 days and I have no way of paying it. I am very frustrated and tired, i dont know what to do ### 1/5 — Can’t login through app. *2025-12-08, version 2.18.0* Can only login through website. Useless garbage. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t make an appointment that is required *2026-07-17, version 2.19.0* Get a notification for indoor appointment review to see meter. Can’t do it. Everyday for three months is full ### 1/5 — horrible *2026-07-10, version 2.19.0* please update this app AGAIN i’m so overwhelmed with how many bugs there are i cannot sign in i NEED to make a payment ### 1/5 — Mrs. Geraldine Patla *2026-06-22, version 2.18.0* I don’t know why I can’t acces my account ### 1/5 — Randomly Logs You Out *2026-06-18, version 2.19.0* App used to be solid until 3 weeks ago. Called support and they advised that “everyone is having the same issue” there was no timeline when the app would be fixed. I have to pay this bill and I know for a fact they are going to slap a late fee and not reimburse it even though it’s their fault. So annoying ### 1/5 — NEVER WORKS *2026-06-11, version 2.19.0* I HAVE DELETED AND REDOWNLOADED SEVERAL TIMES. any time i try to log into the app it just spins and spins and spins and never loads. i have to go to my browser every month. fix your horrible app. ### 1/5 — Trash *2026-05-16, version 2.19.0* Just updated the app. Now it’s saying I don’t have an account . Tried to recover log in info and it crashes every time. Ridiculous. Can’t log in which means peoples gas won’t get paid 🤷🏽‍♀️idc. should have left the app alone. Why does the cursor type from the right and not the left in the app? Just stupid ish!! Who Updates an app and makes customers have to re-register their accounts…? Goofy ish ### 1/5 — Update doesn’t run *2026-05-15, version 2.19.0* Customers were told to upgrade to the new app and the old one will no longer work. The updated app doesn’t work either. Don’t waste your time continually trying it. ### 1/5 — The upgrade messed me up *2026-05-15, version 2.19.0* I wasn’t able to log in because I got an upgrade alert. Now it won’t even let me log on ### 1/5 — Oops. Doesn’t work. *2026-05-15, version 2.19.0* The app was fine, People forced an upgrade, now it just says “Oops.” Can’t pay my bill. ### 1/5 — Latest update *2026-05-15, version 2.19.0* After updating to the latest version as I was reminded in an email, all I get is an "Oops." "Try again later." ## Most praised reviews (10 highest-rated) ### 5/5 — Johnson’s family *2026-08-03, version 2.19.0* Thank you for your services. ### 5/5 — Servicio *2026-06-01, version 2.19.0* Excelente servicio ### 5/5 — Stop working!! Since the upgrade *2026-05-15, version 2.19.0* Since it updated it working ### 5/5 — Muy bien *2026-05-15, version 2.18.0* Excelente ### 5/5 — Excellent *2026-05-05, version 2.18.0* Great ### 5/5 — Good app *2026-03-10, version 2.18.0* Nice ui ### 5/5 — K K *2026-02-28, version 2.18.0* Very fuser friendly ### 5/5 — Easy to Navigate & Convenient *2026-01-14, version 2.18.0* Ciao! I occasionally use this app and it is such a “breeze” to use. Thank you.:-) ### 5/5 — Payment *2025-11-19, version 2.18.0* Payment is made easy for me. ### 5/5 — People’s *2025-10-22, version 2.17.0* Heating and cooling systems are greatly improved. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*