# Pepco — user reviews > 172 indexed App Store user reviews of Pepco by EXELON BUSINESS SERVICES COMPANY, LLC, rated 4.68/5 from 15,453 ratings. - Source: https://appshunter.io/ios/app/pepco/id447665998/reviews - App overview in markdown: https://appshunter.io/ios/app/pepco/id447665998.md - Rating breakdown: 5★ 11,434 · 4★ 654 · 3★ 250 · 2★ 111 · 1★ 621 ## What do users think of Pepco? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient app - 💡 Great app to pay bills and check usage - 🚀 Excellent app functionality **Cons** - 🐛 App not working/malfunctioning - 🐛 Login issues - 🐛 Billing issues and high bills - 🐛 Unreliable app performance - 🐛 Lack of access to billing information **Commonly reported bugs** - Networking errors preventing login - Inability to view or pay bills through the app - Frequent app crashes and freezes **Most requested features** - Bring back thermostat control feature - Add biometric login options (e.g., Face ID, fingerprint) - Improve app stability and reliability ## Newest reviews (10 of 172) ### 3/5 — App was great but stopped working properly *2026-07-30, version 26.2.0* I use the app mainly to check my usage to make sure I am not surprised at the end of the month. But suddenly when I try to check the usage I get “Sorry, this information isn't available for this view.” I can still check on a computer, but not nearly as convenient. Please fix! ### 1/5 — Doesn’t work *2026-07-06, version 26.2.0* This app does not work long enough for you to pay your bill or set it up. I have just had to login three times only to still not being able to login ### 1/5 — Explanation of double fees and extra taxes reason to change every bill. *2026-07-06, version 26.2.0* The extra fees and taxes are not because of the individual, but because of companies endeavors. Individuals should not have to pay increase payment for something they are not contributing to using or doing. ### 1/5 — Login *2026-07-05, version 26.2.0* I can’t seem to login and I’m unable to pay my bill due it this ### 1/5 — Horrible price gauging and controlling thermostats *2026-07-02, version 26.2.0* This is a horrible practice and the app is unhelpful as most changed require you to call and speak to someone that never answer…. Go with a different electric company at all costs ### 1/5 — Charging to pay a bill is ludicrous *2026-07-01, version 26.2.0* I think it’s crazy that you can charge me an additional $2+, for paying my bill. It’s not delinquent. Stealing little money adds up over time and I’m a disabled veteran on a fixed income. Are there any programs for disabled veterans who sacrificed themselves for your safety. ### 1/5 — Fix it *2026-06-27, version 26.2.0* 0 ### 3/5 — Sometimes… *2026-06-01, version 26.2.0* Sometimes it works, sometimes it doesn’t. Serves its purpose half the time. ### 5/5 — Thank you for repairing our broken powerline on Indian Queen Point Rd in Fort Washington, MD 🙏🏼 *2026-05-25, version 26.2.0* Dear PEPCO, thank you for your speedy service. Our powerline broke at 10:05 AM this morning and a PEPCO truck was on our street within 30 minutes. Our power just came back on and was only out for less than two hours. Now that’s great service! My neighbors and I thank you!🙏🏽 ### 5/5 — Awesome *2026-05-20, version 26.2.0* Helping seniors in need. ## Most critical reviews (10 lowest-rated) ### 1/5 — Price keep going up *2026-08-16, version 26.2.0* Bill too damn high. ### 1/5 — Not ok *2026-08-15, version 26.2.0* Having a 500, 600, 700 or 800 electric bill is wild. I have never in my adult life had a bill that high till the data centers went up. There was zero permission ask or permission granted to kill us while we are paying for our own, our families or others deaths because what these centers are doing. Thanks to Trump and his goons they are trying to take out a community that is consistently for centuries being mulled by you people. It’s unfair because we did nothing to deserve this but be born into a world that don’t see us as valuable assets to this world because we don’t die we multiply and there is nothing that you, him and the rest of yall thugs and gang members can do about it. ### 1/5 — Rip off *2026-08-11, version 26.2.0* They constantly steal money. I work all day every day. No one is in my apartment, I use the same stuff and my a/c barely be on but somehow my bill always says it’s up over $50 orne due to new usage of whatever they wanna claim Fee ### 1/5 — Can’t log in *2026-08-10, version 26.2.0* I’m not sure what happened but I can’t even log into the app anymore. ### 1/5 — Over charging people *2026-07-31, version 26.2.0* Over charging people ### 1/5 — Pepco pay attention *2026-07-30, version 26.2.0* Usage Data fails to render ### 1/5 — Terrible Functionality *2026-07-24, version 26.2.0* Using the app while you have the service enrolled is easy. But if you have to try and end or change your service good luck the app/website is practically useless. I can’t cancel my current address because a stop request was created but when I got to edit the stop request it says no stop request can be found and it’s an endless loop. Because of this I can’t stop my current service or start my new one. Extremely frustrating. ### 1/5 — Tired of this popping up *2026-07-18, version 26.2.0* Tired of this popping up ### 1/5 — AC Unit *2026-07-10, version 26.2.0* My AC unit is pumping out cool air and it’s hot in my apartment ### 1/5 — Slow app *2026-07-07, version 26.2.0* App is extremely slow ## Most praised reviews (10 highest-rated) ### 5/5 — App usage *2026-07-27, version 26.2.0* The app is easy to use and I like that they take the payment right away instead of waiting days to take it. I will refer this app to others that I know that have a PEPCO bill. ### 5/5 — Fantastic app *2026-07-11, version 26.2.0* I bought an older home and my electric bills were off the charts-in the $800 range. PEPCO engineers quickly helped to identify the problem and taught me about the app which allows you to monitor your usage. I would consider my bills now to be on the low side. ### 5/5 — Update your system *2026-07-10, version 26.2.0* There is a mistake. The electricity bill was debited from my bank account on a business day, but you haven't updated your records and are reporting non-payment. Please update your system. ### 5/5 — My monthly bill *2026-06-29, version 26.2.0* I don’t know why the bills are so high I’m a senior citizen and I try my best to pay all my bills on time but I really appreciate it a senior citizen discount. I’ve been in my house 24 years. I’ve been in my house 24 years and I’ve never had any of my utilities cut off, but I think that they should lower the prices of the utility bills for senior citizens ### 5/5 — Poor update *2026-06-18, version 26.2.0* I paid mt bill Two days ago and here it is Thursday afternoon and it’s still saying i have not paid ### 5/5 — Awesome *2026-06-17, version 26.2.0* Helping seniors in need.😄 ### 5/5 — An unavoidable Expense *2026-06-13, version 26.2.0* Truthfully, I can’t do anything about it and I mean it’s electricity not sure how exactly to rate. I will say the last few times that I spoke to a customer service rep. They were kind and they were helpful although I still can’t get answers to why my bill is so astronomically high for a single person living in a condo ### 5/5 — The best *2026-06-12, version 26.2.0* I love it ### 5/5 — Preferred over the website *2026-06-08, version 26.2.0* IMO this app is better to navigate your account than using the website. It seems to be more “real time” than the website too. ### 5/5 — Hard times *2026-05-27, version 26.2.0* I really love this app because the realtime usage information is accessible which helps me in staying focused on my usage goals --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*