# Pepe's — user reviews

> 25 indexed App Store user reviews of Pepe's by 3S POS, rated 2.92/5 from 13 ratings.

- Source: https://appshunter.io/ios/app/pepes/id6444842080/reviews
- App overview in markdown: https://appshunter.io/ios/app/pepes/id6444842080.md

## Newest reviews (5 of 25)

### 4/5 — A bit buggy

*2025-05-22*

Can’t complain too much because you get what you need out the app but it would benefit deeply with some updates to bugs (freezing screens, refreshing pages)

**Developer response:** Hi Br4ndn, if you have any issues or encounter any bugs then please feel free to report to pepesapp@pepes.co.uk with screenshots so we can investigate for you.

### 1/5 — More Expensive Food + Service fee

*2024-11-12*

Almost every item is more expensive than in-store for collection and then you ALSO get charged a service fee. ADDITIONALLY the loyalty stamps don’t always register, so you’re getting not just zero benefit but your paying for the privilege of using the app. I’m sorry but I might as-well give my money to Wikipedia than pay these scam app developers. Shame on this chain for exploiting (not rewarding) loyalty.

**Developer response:** Hi Concept73726, this doesn't sound right. Would you mind contacting us directly at pepesapp@pepes.co.uk?

### 1/5 — Only loyalty where you get less then if you didn’t have it

*2024-06-13*

I live by a pepeis so I have it frequently. Got the app because I thought it would help but they don’t take the orders seriously and I end up waiting in the store for at least 10-20mins after it says it’s ready on the app. 

Also they never put the garlic sauces in there so when I get home and find out  I have to go back,  but they often won’t give you one. 

There’s also no loyalty system on there though you do get to spin a wheel. Never heard of anyone winning anything though so pretty much a waste of time. 

Long story short no point in the app it’s better to order on the phone

**Developer response:** Hi Ulyh1, we are sorry for the issues you have with your local Pepe's store, please contact them directly so that they can resolve.

We do have a loyalty scheme on the app, but as we are a franchised business then not all stores will offer this.

Please check out our postings on Instagram to see examples of all the Spin-to-Win winners. They win all sorts from Apple Watches to trips to New York!

### 4/5 — Recent updates fixed the app

*2023-10-26*

Prior to the most recent update to the app, the app very rarely worked. Now, it's functional once again. It's still a bit rough around the edges and could do with better wording on some items (such as when ordering a meal and there's an option that's "would you like some Piri Piri Salt?" it doesn't say they mean on your chips rather than on your main meal, it also doesn't say what go large means, etc) but as someone who visits Pepes a lot, I know what the options all mean.

As others have mentioned, having to pay 70p extra to use the app over ordering in-store is not fair, especially for click and collect orders and on top of the delivery charge, and you don't have to pay this charge when paying in-store. I don't mind paying a delivery charge, I do mind paying extra for simply ordering prior to arriving at the store for click and collect.

But anyway, the app is functional again, so that's what really matters.

### 1/5 — Terrible compared to old app

*2023-09-25*

The new app seems to have terrible issues finding addresses! This could be due to using a different version of Maps but when we put our address in (which worked fine on the old app) it puts us near Walsall wouldn’t be bad if we didn’t live nearly 70 miles away from there! Please look at fixing this issue.

## Most critical reviews (10 lowest-rated)

### 1/5 — Bad

*2026-07-19*

Took 50 minutes to come because the delivery driver was late food is very cold now and not point eating

### 1/5 — Kept Rejecting my Order

*2026-07-10*

What’s the point of ordering from the app if they just reject the order anyway?
I spent ages adding everything on only to be told the order was rejected, so I had to go down and order from the counter anyway, and I couldn’t use my first time discount. The app is pointless, don’t bother

### 1/5 — Service fee makes app redundant for collection orders

*2026-05-30*

Ordering using the app adds a compulsory 99p to every purchase you make - making it a waste of time if you’re ordering for collection

I now see that if you use ‘I’m in store’ then you are exempt from the service fee. However, how is any customer supposed to know this? The service fee should at least be subtracted from the subtotal you see in app when selecting that option.

### 1/5 — Why

*2026-01-30*

After 1000 years of ordering the same thing by phone for collection, today I received news that would break my heart and tear my world asunder. Pepes are no longer accepting phone orders. For all the past millennia my Fridays have been sustained by ordering a chicken and rice box with 2 mixed flavours for collection. The app does not allow you to add 2 mixed flavours. 
I am large so I should be in charge but my agency has been robbed from me, and I am at a loss as to how I should proceed - every road forward seems equally dark. 
Truly, with all the horror in the world right now, nothing compares to the loss of my mixed flavoured rice box. 

I would give less than 1 star if I could, as the app is incapable of doing the only thing I need it to do, allow me to order what I want to eat for collection so that I have enough time to eat it during my abysmally short lunch break. 

Do better app creators. Be better. Don’t do it for yourselves, but do it for me. My hunger is eternal. If not sustained I cannot promise there will be a world left to make apps on.

**Developer response:** Dear Customer, we understand your concern but order notes can be made at the checkout page. Please make any request here. Alternatively, after placing your order you can call the store and give them your order reference.

### 1/5 — Love their Chicken Meal Boxes

*2025-12-24*

I thought, I’m going to make my life easier and the staff when busy as I am a weekly customer because I like their spicy sauce with chicken and rice and on the app they want to charge you £1 admin fee for ordering online…so I am taking away load from your stuff by ordering on the app and have the audacity to charge me £1. Is not that is expensive, is the message this send to the loyal customer, “we don’t care”. Considering this is collection, the audacity…

**Developer response:** Hi Mr. User-Zer0, if you order 'I'm in store' your order will be exempt from the service charge but you won't be eligible to play 'Spin to Win' on your Pepe's order. Thank you for your feedback.

### 1/5 — Good food, terrible app

*2025-09-24*

This review is based on the performance of this app, not a critsicing of Pepe’s food. Pepe’s has brilliant food, but unfortunately this app is terrible. So laggy and bad that I couldn’t even add all the items I wanted to the bag because the app was just lagging so much and wouldn’t let me slide to the dips section and add more garlic sauces. A shame that such a successful company which has probably nearly 200 branches nationwide, cant invest enough time money and effort into making they’re app function properly and smoothly

**Developer response:** We'll look into this issue for you Christopher. Please send us a note at pepesapp@pepes.co.uk so that we can follow up.

### 1/5 — Payment stage won’t load - still

*2025-09-09*

Still isn’t working even after your response. 

 “Dear Customer, thank you for making us aware of the issue. We have resolved this bug and the error will no longer occur for you. We are sorry if this caused any inconvenience.” 

 After getting the items wanted for a large family which is a lengthy process in itself it will not pass the review order stage to move to the payment stage. Error: PAYMENT; payment is not complete. I’ve not put in my payment details for it to be complete. You got to fix this.

**Developer response:** Dear Customer, thank you for making us aware of the issue. We have resolved this bug and the error will no longer occur for you. We are sorry if this caused any inconvenience.

### 1/5 — Horrendous don’t waste your time

*2025-06-17*

When ordering of the app you are promised a free spin to win food, don’t fall for it the win isn’t a guarantee when it should be since the food being horrendously overpriced not to mention the fact that the app is put together terribly, i can’t count the amount of times i’ve attempted to put in an order just for it to take the money from my account and not confirm, with all this hassle you expect AT LEAST a free item when able to, i urge everyone to just go into store it’s not worth the stress.

**Developer response:** Hi Hcllvkn, we have had over 100 winners this week on Pepe's Spin to Win. Also remember that every entry is re-entered into our monthly grand prize which this week was a bundle worth over £1500! If you have any issues using the app you can always contact our customer service team at pepesapp@pepes.co.uk.

### 1/5 — Frustrating

*2025-04-16*

Just let me order my food, why can’t just do a guest checkout like most online shops do? I shouldn’t have to faff around with creating an account, confirming SMS or resetting a password only to find the new password doesn’t work anyway and I cannot create a new account because the phone number is already registered. It’s fast food joint not a bank, just let me order some food for goodness sake. Also the menu keeps glitching out whenever I scroll through it. Most frustrating experience ever.

**Developer response:** Hi Elso,

If you need to swap your phone number on your account then please contact pepesapp@pepes.co.uk from that email address and we can happily assist you.

### 1/5 — Beware charges 99p extra per order

*2024-12-07*

Using this app is convenient, but they charge 99p per order for a service fee and you get no better service.

So apparently you can select a collection time as asap and not get charged this fee, but then you are unsure when it is ready and have to wait around. Not sure paying 99p is worth the wait. Shame the food is good, but this experience of waiting ages for the food is a disappointment

**Developer response:** Hi Addersuk2, When you order 'I'm in store' you are not charged a service fee.

## Most praised reviews (10 highest-rated)

### 5/5 — Customer

*2026-07-14*

I’ve visited Pepe’s Piri Piri several times, and Niwal has always made my experience better. She is always friendly, polite, and welcoming, with a great attitude towards customers. She takes care with every order, makes sure everything is correct, and always provides service with a smile. Even during busy times, she remains calm and professional. It’s a pleasure being served by someone who genuinely cares about customers. Niwal is a great credit to the team, and I always look forward to visiting again.

### 5/5 — Reliable, Quick and Easy to use

*2026-06-30*

I really like the Pepe’s app, it’s quick to use and I find it the best wait to order my Pepe’s. There is an amazing spin the wheel which other platforms like just eat and uber eats do not have. 
Me and friends all love and use the Pepe’s app all the time.
10/10 would definitely recommend!!

### 5/5 — The GOAT

*2026-06-20*

I was endlessly strolling a quest, desolate street. The long, lone and level dark shadowed road stretched far off into the horizon. My stomach yearned for a flavour and mix to make my tastebuds tingle and jump in array. 

A dim glow shone into my tear glazed eyes and I lit up in excitement

“Pepe’s Piri Piri” in bold, beautiful letter were planted on the wall like a jigsaw had fallen into place.

I stumbled and bashed through the weightless door, my jubilant mind and eyes racing and scanning the menu  hanging on the wall.

A chicken and rice box. That’s what I want.

My mouth watered at the sight and then I lowk ate dat ting thx Pepes for such a memorable experience I love the food can I please a black card.

**Developer response:** Thank you for the 5 star review!

### 5/5 — Great Improvements

*2026-05-14*

The app is so much better than it used to be, a lot of the 1 star reviews you see were when development was happening. I like the features and benefits you get from using the app!

### 5/5 — Changed the way I see life

*2026-04-27*

I was lost in life. No, honestly—completely lost. Then Pepe’s opened in my city, and suddenly I had purpose again. The chicken is unreal, the sauces should win awards, and the fries? Absolutely life-changing. I’m pretty sure they’ve solved at least three of my personal problems. The food is always fresh, full of flavour, and never disappoints. It’s more than just a meal—it’s a weekly therapy session, only with better seasoning. If you haven’t tried Pepe’s yet, you’re missing out on one of life’s greatest joys.

### 5/5 — Pepes how good it is

*2026-01-26*

Genuinely no words Pepes is the bomb during eating and after on the toilet but bro the taste is so like taste coded if you know what I mean it’s like so Leng my go to is chicken rice box meal hot no peri chips 3 garlic mayos and Pepsi max absolutely lovely and worth the money but I would love that voucher

**Developer response:** Dear Rahmsn, thank you for enjoying our food and leaving us a 5 star rating!

### 5/5 — Changed My Life

*2025-10-30*

For all my life, I’ve never truly found the meaning of life. Yes— I believe it is God, but I’ve also found Pepe’s to be part of it. It’s like The First Cause Argument, God is the uncaused cause; Pepe’s was caused by God, it was a divine decree. 

Whenever I feel down, I realise that my sorrows will be short-lived knowing that Pepe’s has my back. I’m so incredibly grateful for the exceptional food they serve time and time again. I’ve had almost every item off the menu, and Pepe’s has never failed to disappoint. 

In the future, I wish to own every Pepe’s branch around the world. I want to dominate the fast food world, and I know this is only achievable through Pepe’s. I want to befriend every employee, every customer, every bite. I live for you, Pepe’s. And most of all, I love you, Pepe’s.

Love Fresh; Love Tasty; Love Pepe's. ❤️

**Developer response:** Thank you so much for the 5 star review!

### 5/5 — The food

*2025-10-17*

The food was top tier. If you would me my final meal it would be pepes. The flavours are tantalising and the service is top tier. I highly recommend this place. It’s got amazing seating as well for big families and friends

**Developer response:** Thank you for your 5 star review Abutaha130!

### 5/5 — Beautiful food

*2025-09-10*

Pepe’s chicken and rice box is peak comfort food – the golden standard of flavour. The chicken? Juicy, seasoned to perfection, with that Pepe’s magic that hits different every single time. The rice? Soft, fluffy, and carrying the spices like it was born for this role. Add in the glaze of their signature sauce dripping over the top and you’ve basically got a masterpiece in a box – a symphony of heat, flavour, and satisfaction. Honestly, if food could wear a crown, Pepe’s chicken and rice box would already be sitting on the throne.

**Developer response:** It's 9am and you are making our mouths water 🤤

### 5/5 — Ditching Deliveroo

*2024-02-11*

I am fed up of Deliveroo and other third party delivery sites stacking my order with others and bringing my food cold. My Pepe’s have their own drivers and they always deliver hot. Plus the spin to win is always fun!

**Developer response:** We are thrilled with your review Springle! We look forward to serving you again.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*