# Pepperi B2B Commerce App — user reviews > 80 indexed App Store user reviews of Pepperi B2B Commerce App by Advantive, rated 3.60/5 from 28 ratings. - Source: https://appshunter.io/ios/app/pepperi-b2b-commerce-app/id852318194/reviews - App overview in markdown: https://appshunter.io/ios/app/pepperi-b2b-commerce-app/id852318194.md - Rating breakdown: 5★ 16 · 4★ 1 · 3★ 1 · 2★ 4 · 1★ 6 ## What do users think of Pepperi B2B Commerce App? Overall sentiment: mixed **Pros** - 👍 Easy to use interface - 🚀 Efficient for sales reps - 💡 Highly configurable - 🔄 Seamless synchronization - 📱 Offline functionality - 📊 Great reporting features - 📦 Visual product catalog - 🤝 Responsive customer support - 📈 Improves business productivity - 🌐 Integrates with QuickBooks - ✨ Intuitive design - 🛠️ Powerful backend configurations - 🌟 Versatile and efficient **Cons** - 🐛 Frequent glitches and crashes - 🐌 Slow back office performance - 😩 Outdated interface - ❌ Orders spontaneously disappear - ⚠️ Frequent logouts - 💸 Hidden costs for features - ⏳ Slow support response - 🪲 Bugs in the back office - 📉 Little improvement over time - 👎 Promises not met - 📉 Performance issues with new order center - 😵 Difficult setup - 🤷‍♀️ Back end hard to decipher - 🚫 Support becomes unhelpful after setup - 💰 Extra costs for implementation - ⏳ Long implementation times - 📉 Support issues - ❌ App shuts down immediately - ❓ No clear registration process - 😩 Unintuitive setup - 🪲 Difficult to add inventory/edit products **Commonly reported bugs** - Program glitches and falls over constantly - Orders spontaneously disappear - Gets logged out all the time - App closes while refreshing orders - App closes when trying to refresh main screen - BackOffice is very slow and full of bugs - App is 40% slower since new order center - App shuts down immediately after clicking continue - Login fails and says account doesn't exist **Most requested features** - Improve back office speed and stability - Enhance customer support responsiveness - Update the user interface to be more modern - Add a section for customer notes - Improve reporting capabilities ## Newest reviews (11 of 80) ### 2/5 — This app has so many issue *2025-05-27* Contact Tony have issues with this app and wish my company would invest in something else. ### 2/5 — Terrible *2022-05-17, version 16.75.200* Been forced to use it with my company for over two years now. It’s awful. Nothing but problems and glitches. Look elsewhere. **Developer response:** Hi - we're sorry to hear your experience has not been good. Have you addressed your issues with the Pepperi admin at your company? They can contact us to resolve any issues. We would be happy to hear which specific problems you are having. Please contact your admin and have them set up a call with us. ### 2/5 — Pourrais être tellement mieux.. *2021-04-26* L’app sur iPad est plutôt bien faite, sur les app B2B utilisé ça reste une de mes préférés. Mais le gros point noir reste le BackOffice, il est très lent est rempli de bugs. La solution n’est pas utilisable au quotidien dans l’état. Après deux ans d’utilisation je constate très peu amélioration Les promesses de leur site internet n’est vraiment pas au rendez-vous… Quel dommage ### 2/5 — Every thing looks perfect but... *2020-03-03, version 16.30.500* The App looks perfect , they will say it can do all the functions you wanted. Only after you signed up they start saying “the function you wanted will cost you extra $5k to implement “. Support is slow. If your operation runs on weekends as well don’t expect there will be support if some thing goes wrong However, app interface is intuitive easy to use Oh did I mention that implementation will begin after you signed up? Which means if it takes 3months for them to get you up and running, you will be left with 9months before you get slammed with another contract renewal. In my case it took more than 6months for them to do it, they did managed to get my first contract extended with upgrading my account to a higher tier ### 4/5 — Improved my business *2018-11-27, version 5.23* It took a little getting used to on set up, but once it was up and running has been a HUGE benefit. Sales up and streamlined ### 2/5 — Complicated *2018-09-17, version 5.12* Very complicated to setup and the “back end” is hard to decipher. They are really helpful initially but after they decide you are set up then you are on your own. If you want them to change it for you then it is too much trouble for them. They expect you to figure it out on your own. ### 4/5 — Josh - Roper Rhodes LTD *2018-06-18, version 5.01* Great product, there have been some faults over the year and a half i have been using it but best tool i have worked with to help our Sales guys out in the field. Such a great tool to have in the field where everything is in 1 place. Not to mention the Webapp best thing pepperi have brought out to be honest, our office guys are now able to use it to their abilities. We also keep track of the reps targets and sells for each month so it is also very easy for the reps to see how they are doing. Reporting is great also. This tool is just the beginning for us and we cant wait to see what they bring to the table next. The help desk is amazing also, and Merav who provides the webinars is fantastic, very helpful and always has time for you. Thank you pepperi for your continued support. ### 4/5 — Program most helpful *2017-07-16, version 4.94* Pepperi app helps me run my business. The only thing that I would like to see is a section on notes for the customer, where it's easy to update contacts... ### 5/5 — Excellent Customer Service! *2017-05-03, version 4.92* Great experience with their Customer Service Department getting the payment processing setup for a merchant. ### 5/5 — Extremely powerful Sales rep tool *2017-04-07* Until now there was no way for the sales brokerage community to keep track of all their represented brands that have placement store wide, unless you wrote your own program for thousands of dollars. Pepperi allows us to always know where we are at a retail level and provides our vendors with monthly progress reports that you can't put a price on! It's very easy to use and only gets better with each update. Thanks Pepperi! ### 5/5 — President *2017-03-22* Downloading this app is the best decision I have made in years. I have been a customer of Pepperi for close to three years now. Everything works 100% as advertised and the support team will customize the program to meet your needs. I have been highly impressed with Todd Green on the sales team & Nir Liran on the support team. Any time I have run into a problem, usually my fault, the support team takes care of the issue by the next morning. Communications between Pepperi and my business are always instant. Never have I felt alone when working with their product if I ever have a question. The app is so intuitive that I have put it into my sales peoples hands and they are proficient by the end of the first completed order. Some of my sales people have never owned a computer and were very nervous at first, but as soon as they played with the app and an iPad the fear went away...now they enjoy showing off their new found skills to their friends and other people in the field. Thanks Todd for being great to work with and thanks Nir for always keeping me running 100% everyday of the year. Buy this app! Thanks! Thomas J. Philibin Combined Sales Co. ## Most critical reviews (10 lowest-rated) ### 1/5 — Product Glitches *2026-01-09, version 17.44.000* Frustratingly run the software for 5yrs, program glitches & falls over constantly. Without support resolving. ### 1/5 — Feels like 2005 *2024-09-08* This has to be the most out of date, worst app I’ve ever used. My orders spontaneously disappear after working on them for hours. I get logged out all the time. This is becoming quite the headache. Get your stuff together and hire some better people to run this. I use other similar apps for ordering and they are leaps ahead of this dinosaur **Developer response:** We’re really sorry to hear about this! If you haven’t already, please reach out to our support team—they can dive into the app logs (you can send them directly from the app settings) to pinpoint exactly why this is happening on your device. Rest assured, we’ve identified the cause of similar issues before, and they can definitely be resolved. ### 1/5 — Keeps on kicking me out while refreshing my orders *2023-06-28* Many times while working on the app, the app just closes up. Also when trying to refresh the main screen, many times it gets to 10% loading and then the app just closes This needs to be resolved ### 1/5 — 1/5 Stars *2022-03-17, version 16.75.200* When it works it’s great! When it doesn’t which is usually once a months it’s extremely frustrating! ### 1/5 — Stay away *2020-03-03* Not only have I been in sales 30 years how about develop a program that actual works? Crashes all the time just what a busy sales rep in the feild wants to use. The false advertising of “saves time” extremely miss leading. More like add 2-3 more hours entering orders. Have an employee of the company that deals with day to day tasks explain how this needs to work. Apple is by far the worst platform to be on for daily orders. Mobile software needs to be mobile. I’m a extremely savvy computer tech person so that’s not the issue **Developer response:** Hi, we're sorry you had this experience with the app. Our iOS app is actually known for being stable, with thousands of reps around the world working with it daily, taking millions of orders each month. We would be happy to hear your feedback and investigate further what may have caused any crashes. Please contact us by opening a ticket at support.pepperi.com ### 1/5 — Worst App and business ever!!! *2019-02-22, version 5.32* I just spent $69.99 on this app because I wanted to have an e-catalog option for buyers. This app does not do anything that it advertises. There isn’t even an option to create an order. I literally spent money on an app that has the Pepperi logo. I have tried reaching out to the company for help and instead I get the round about and then I eventually receive an email saying that someone should be able to call me sometime next week. ### 1/5 — Terrible customer assistance *2018-06-03, version 5.01* Since the new order center has come into effect the entire app is like 40% slower absolutely rubbish customer service have not a week goes by without us having issues... look elsewhere ### 1/5 — Stay away! *2017-02-21, version 4.81* I downloaded the app out of curiosity for my own home based business. It was not what I was looking for. They will not quit calling and emailing me! ### 1/5 — Unusable *2017-02-14, version 4.81* I downloaded this app, asked me to log in. I tried numerous times to create a log in but the app shuts down immediately after clicking continue. The description sounds amazing though.....don't be fooled! ### 1/5 — Stay away *2017-01-29, version 4.80* Do yourself a favor and stay away from Pepperi, they will do everything do get you as a customer but once they have you no one is here to help.. Worst customer service EVER. Just get a regular US company with a regular customer service, and normal business hours. ## Most praised reviews (10 highest-rated) ### 5/5 — Out-of-the-box Configurations *2020-09-16* The one thing I love about this solution is if we were processing orders one way and now need to make a change to the approval process or the discount policy it's an out-of-the-box configuration in Pepperi. ### 5/5 — This app is great! *2020-09-14* The most important part of Pepperi’s platform for our business is that we have been able to configure it to meet all of our ongoing business needs. There is always a business rule, a pricing policy, or a promotion condition that we need to change. When we implemented Pepperi things were set-up one way, however we can change these configurations on our own in their back office with no coding. A system that requires high level technical knowledge or coding for customization is not going to keep up with changing business needs. There is a learning curve to get the hang of Pepperi’s back office, however this a critical capability and well worth it. ### 5/5 — Very Efficient *2019-05-22, version 15.80* The most versatile and efficient sales app I have come across by a long stretch. Customisable and easy to use. Great customer service too. ### 5/5 — great app for business! *2019-01-23, version 5.26* We have great success with this launch with our business! Great support and understanding of our needs from the Pepperi team. Easy, flexible and customizable for any order processing requierement! ### 5/5 — Great sales tool! *2018-11-27* Super easy to use, great visuals for your customers, and has great reporting on best sellers, etc. If you ever have an issue, customer service is quick to respond. Really great app for order entry, keeping track of account history, automatically emails order copies, too many great features to mention! Wish more vendors used it!! ### 5/5 — Fantastic tool for sales reps *2018-05-06, version 4.992* This is just life changing for B2B sales reps out on the road. Can take orders on my iPhone, tablet wherever I am, even when offline. Highly recommended ### 5/5 — Miguel P./calscene *2017-11-15* Pepperi is a really great service with very feiendly people to help guide when there are any issues that need resolving. I really like the way that Pepperi helps to synchronize sales orders into QuickBooks, it helps our company be more efficient and more productive! It is truly awesome!!! ### 5/5 — Overall App Experience *2017-08-31, version 4.96* We have been using the app for over 4 years now on our iPads and about a year on iPhones. We are a food distributor and carry over 3000 SKUs. Great app, easy to use, awesome support that goes beyond their call of duty to solve any concerns or technical requests. A must have if you want to increase productivity of your reps and increase your cash turnover. All in all great investments that shows instantaneous ROI ### 5/5 — Great app *2017-06-27* We are now using this app for one year, and would like to say that we have started to work quiclky, we could modify as we want a lot of things. Be sure it's a good solution ### 5/5 — Pepperi iPhone iPad app *2017-05-24, version 4.94* This program is working very well for KSG. Way better than what we were using --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*