# PerfectServe Practitioner — user reviews > 71 indexed App Store user reviews of PerfectServe Practitioner by PerfectServe, Inc., rated 4.56/5 from 1,799 ratings. - Source: https://appshunter.io/ios/app/perfectserve-practitioner/id367592241/reviews - App overview in markdown: https://appshunter.io/ios/app/perfectserve-practitioner/id367592241.md - Rating breakdown: 5★ 1,370 · 4★ 254 · 3★ 72 · 2★ 16 · 1★ 83 ## What do users think of PerfectServe Practitioner? Overall sentiment: negative **Pros** - 🚀 Reliable and trustworthy - 🔒 Secure communication platform - 👍 Customizable and easy to use - 👍 Excellent customer support **Cons** - 🐛 Frequent crashes and bugs - 🐛 Unreliable notifications - 🔊 Loud and disruptive notification sounds - 🤖 Poor AI-based routing and message delivery - 👎 Outdated and unintuitive user interface - 🕰️ Slow and laggy performance **Commonly reported bugs** - Inconsistent message delivery - Frequent log-out issues - Compatibility problems with Apple Watch - Inaccurate on-call physician routing **Most requested features** - Landscape mode support for iPad - Split-screen support for multitasking - Customizable notification volume and vibration - Improved message organization and search - Ability to retrieve deleted messages ## Newest reviews (15 of 71) ### 2/5 — Recent update sucks *2026-05-23, version 9.6.0* The recent upgrade is horrible ### 1/5 — Should be removed from App Store *2023-07-08, version 8.5.5* I have been forced to use PerfectServe for more than five years and it remains a completely unreliable, malfunctioning, inconvenient app. Remarkable that for a mission critical application that its interface remains nearly unusable. with so few meaningful updates or functional improvements. 90% of the screen space is a blank void, volume icon is inscrutable in its meaning, no log in event of deletion of message, requirement for refreshing app to receive new alert. Not unusual to fail to receive notifications. Simply the absolute worst. A previous commenter said it best, the only thing worse than being on call is having to do it with Perfect Serve. ### 1/5 — No notifications *2023-05-12, version 8.5.4* Despite multiple attempts working with the support team, my perfect serve does not notify me of new messages with any sound. All app and phone settings are appropriately set. This causes long delays in patient care unless I force myself to check the app several times an hour which takes me away from other work that’s needed. ### 1/5 — Terrible system that delays patient care *2023-04-20, version 8.4.2* Slow and buggy. Quite honestly terrible in everything that it is supposed to do. Each update makes it worse. ### 1/5 — Worst annoying app ever *2023-01-11, version 8.3.2* Worst annoying app ever ### 1/5 — 1/2 star art best *2022-12-31, version 8.3.2* Keeps logging you out, this is a huge HAZARD TO PATIeNT SAFETY. They want you to install this buggy piece of crap on your phone but instead of helping improve and coordinate care it’s more like of a way to not get messages. It makes me miss pagers. They were atleast reliable. ### 1/5 — Apple watch *2022-12-07, version 8.3.1* Stopped working on Apple Watch after latest update. I have notified PerfectServe. ### 1/5 — landscape view *2022-11-20, version 8.3.1* how hard is it to add landscape view so users have keyboards can actually type without having to rotate heads 90 degrees? ### 1/5 — Wish I had myPager back! *2022-11-05, version 8.2.5* Poor connectivity common. Call back numbers rarely correct and have to call hospital to transfer to correct floor and wait while they find who ever messaged me. Wish I had my pager and answering service with a human operator back! ### 3/5 — Needs Landscape & Split Screen Support *2022-11-04, version 8.2.5* Functional and reliable app. Lack of landscape mode completely invalidates its use on iPad. Please prioritize this functionality. Split screen support would also be a much welcome feature. ### 4/5 — Works great on iPhone/Needs iPad landscape mode support *2022-10-14, version 8.2.5* Please provide iPad landscape support. I use an iPad for workflow and have notifications set to iPad. Unfortunately, the app opens in portrait mode only, which is not really usable with an attached keyboard. Would be great to have the app support using the full screen in landscape mode, but even a bare minimum adjustment to allow the portrait mode to show up vertically in portrait mode (like an iPhone app on iPad) with half the screen wasted would likely be more usable than forcing portrait mode. Would also be great if split screen mode can be supported. While iPadOS 16’s Stage Manager may help those with M1 iPads and the more recent iPad Pros, an option to allow split screen as an option on all iPads would be more broadly helpful and for me in particular. I have seen other previous issues improved upon, so I appreciate that, but I think the above change would improve workflow for iPad users. ### 1/5 — Deeply flawed *2022-08-29, version 8.2.3* Times out when other apps work fine. Kludgy interface. Sends text message to my phone about messages I’ve already been notified about via push. Just poorly executed and not well thought through. ### 1/5 — Worst app ever *2022-06-27, version 8.1.7* It always locks up, says there is no service, spins incessantly. They tell me to reload and then it doesn’t recognize my sign on and I have to call. This app, forced upon me by my workplace, is horrible. I have never reviewed anything before but this is just so horrible that I had to. ### 1/5 — Horrifying that lives may depend on this app *2022-05-23, version 8.1.5* I find it baffling how this company took an app that was reliable and fast and turned it into this useless piece of garbage that we are now forced to use. Working in health care, I'm appalled at how often the app alerts me that a message has been received but upon opening the app the message doesn't even show up until I refresh, refresh, refresh or finally close the app and reopen it. The idiots in charge of this company should be fired. The programmers should be fired and the app rolled back to the last iteration that actually worked. Sort reviews by date and you'll see what a miserable app this has become. Maybe the company will finally get sued when a patient dies as a result of the app not transmitting messages reliably. I've had messages show up 2 days late on occasion. ### 1/5 — Very buggy! *2022-03-30, version 8.1.5* Crashes. Doesn’t respond. Slow at tines. Often freezes. Will not launch at times. After update, cannot delete/archive conversations. Very buggy when searching for a provider. This app needs significant work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Forms *2026-03-28, version 9.4.0* This latest update has really hindered our workflow. The required forms are a huge disaster and need to be gotten rid of. I think I will be suggesting we change platforms if it’s not reversed. It is time consuming to send a message for new admission now. ### 1/5 — Limited capability and weak servers *2026-02-20, version 9.3.1* I’m a physician. Can’t retrieve very important messages unless you have perfect reception or perfect WiFi. Very limited options with what you can do with the messages. Don’t understand current rating. Absolutely terrible in comparison to competitors like mobile heartbeat or clinical comms. Must be very cheap for the institution. Garbage app. ### 1/5 — Not receiving notifications *2025-11-05, version 9.2.2* Notifications are not working with this application. ### 1/5 — Client for more than 10 years *2025-10-01, version 9.2.2* They switched to AI from real people. They did not decrease cost. Hospital complained constantly about AI operator. They had no interest in negotiating inspite of the fact that we had been client since prior than 2011 ### 1/5 — Very inaccurate *2025-04-22, version 9.1.0* Avoid this service at all costs. It routinely routes on-call messages to the incorrect physician. Very dangerous. ### 1/5 — They should call it IMPERFECT serve *2024-08-30, version 8.12.2* This paging app is garbage. I have to refresh the app just to get my messages to pop up after the alarm. Horribly noisy as others said there is no volume control and no way to switch it to just vibrate. The app constantly directs nurses to message the on call doctor first during the day first. It’s too difficult to over ride the doctor on call to get to the doctor who’s actually following the patient during the day. If you have a choice avoid this God awful app at all costs!! ### 1/5 — Ads? Seriously!?!?! *2024-07-07, version 8.12.2* My office pays over $500 per month to use your service and now I’m having to look at ads before in can check a message? Completely unacceptable. As soon as our current contract ends we’ll be moving to a new service. ### 1/5 — Interferes with sound level *2024-06-15, version 8.12.2* Sudden max volume on podcast sound anytime you get message with this software. Dangerous for hearing and could lead to damage of hear as it goes straight to max!! ### 1/5 — Physician *2023-11-06, version 8.8.0* App freezes up often, no way 4.6/5 ### 1/5 — Awful App *2023-09-07, version 8.7.0* THE WORST APP ON MY PHONE!!!! Difficult to set up. Does not work. Perpetually calling the wrong person. If my employer didn’t require….there is NO WAY I would use this app!! ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect! *2024-09-09, version 8.12.2* We ve been using Perfectserve for more than 10 years one , easy to use , easy to assign , no more confused nurses on who to call , secure messages with other physicians , safety , patients privacy , excellent App and excellent support from the Perfectserve team ( J Taylor). ### 5/5 — Perfect in so many ways! *2024-08-30, version 8.12.2* We have had Perfect Serve in place for well over 20+ years at our hospital. We have seen many changes, some good, some not so good, but overall 5 stars for a tool that allows nursing and ancillary staff as well as case managers and home health to stay hippa compliant , secure and easily connected to our providers during the day and on call. A solid secure platform that shows value in time saving and timeliness of patient care. A tool that our radiologists use to present acute actionable findings immediately to the ordering provider so that patient care requiring immediate intervention is not delayed. Highly recommended! ### 5/5 — Reliable *2023-08-04* Reliable and trustworthy app. Not sure what everyone else's issue is... maybe buy a better phone and phone service. 🤷 ### 5/5 — Secure Clinical Communications Champion *2020-10-13, version 7.0.1* The PerfectServe Mobile application with the 7.0 release provides improved functionality and stability. Keep up the great work improving your application. ### 5/5 — Secure Communication *2019-11-21, version 6.1* I’m able to customize when nurses reach out to me which is great. I can customize the sounds so when I’m on call I know when I get a PerfectServe message opposed to a regular text. Now I’m just hoping that other hospitals I take call at will get on the system too. ### 5/5 — Wish our practice found this sooner! *2016-07-21, version 5.2* Perfectserve has greatly improved the on call expertise for our practice. Previously our operator based answering service would screw up on a regular basis. I was getting calls at 2 am when I wasn't on call. With Perfectserve's answering service, things are more accurate. And, when I get a message from a patient, I can call them back without exposing my cell phone number. The app plays into the offering very nicely. Well done Perfectserve! ### 5/5 — Outstanding! Handles all clinical communications, not just text! *2013-05-07, version 2.2.3* This app is outstanding and makes is really easy for care givers to communicate & coordinate care regardless of location. Not just secure text, but manage direct calls, voice messages, text and email. Manage your own schedule, trade call, and change your status and how you're contacted on the fly. Awesome! ### 5/5 — Much Better *2010-08-06, version 0* (Update) After no success with the initial launch of this app, PerfectServe has now updated many of its users accounts & the results are impressive. From the basic ability to see who is on call to the ability to call patients without giving out my own number makes this a strong reason to use this service for On-Call management. PerfectServe has always been a great service for our office and this app (now functioning with the REQUIRED account update) puts the details and function of on-call management in a very convenient and readily accessible location. ### 4/5 — iPad app doesn’t rotate *2025-03-13, version 9.1.0* Very responsive customer service. Overall quite functional. Recommend the app. I’m trying to move away from my phone as a paging system and use the iPad. The iPad app is exactly the same as the iPhone but doesn’t rotate. It would be super helpful to rotate the iPad app so the keyboard can be functional. ### 4/5 — Landscape mode *2023-04-24, version 8.5.0* Landscape mode would be incredibly helpful for iPad --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*