# Persona Nutrition — user reviews > 38 indexed App Store user reviews of Persona Nutrition by Vitamin Packs, Inc., rated 3.37/5 from 127 ratings. - Source: https://appshunter.io/ios/app/persona-nutrition/id1397007974/reviews - App overview in markdown: https://appshunter.io/ios/app/persona-nutrition/id1397007974.md - Rating breakdown: 5★ 57 · 4★ 12 · 3★ 12 · 2★ 10 · 1★ 34 ## Newest reviews (14 of 38) ### 2/5 — Server issues again *2026-05-24* Basic functions are great, but app is no longer reflecting my progress. Updated: It’s happening again. I can’t log progress conveniently around the time I should be getting a reward. ### 2/5 — Frustrating App *2024-06-02* The vitamins are great! I love the individual packs. Have come on time for a over a year now. Unfortunately my pack was not shipped in February with no explanation given. I believe it would have been my free month so that may be why Persona skipped that month. The app is really frustrating. It says you can set reminders, but even when it appears I have, I have never received a reminder. Until recently, earning the credits for $ off my next pack was easy. However, now the checks are harder to select and aren’t always recognized. Vitamins aren’t cheap and the credits are a great incentive to me. I hope they are able to fix this and I earn my credits. Edited: Now the app has removed all of my evening vitamins tracking for the past month so again, I haven’t earned my $5 off. ### 2/5 — Frustrating App *2024-05-02* The vitamins are great! I love the individual packs. Have come on time for a over a year now. Unfortunately my pack was not shipped in February with no explanation given. I believe it would have been my free month so that may be why Persona skipped that month. The app is really frustrating. It says you can set reminders, but even when it appears I have, I have never received a reminder. Until recently, earning the credits for $ off my next pack was easy. However, now the checks are harder to select and aren’t always recognized. Vitamins aren’t cheap and the credits are a great incentive to me. I hope they are able to fix this and I earn my credits. ### 2/5 — Laggy Input *2024-03-06* It’s amazing how laggy the app is when trying to log your doses. If I’m lucky, when I first open the app it’ll actually log the correct day, but when I click the morning or evening dose to log it, I have to wait for up to 5 SECONDS for the app to respond. Most days, I plan for the need to close/reopen the app because it is logging the incorrect day. For an app that’s supposed to help people start new healthy habits, this is so much work it’d definitely turn people off. A request for a feature if Persona actually cares: add a prompt to allow users to select a time of the day to receive notifications for each of their doses, and have the app automatically track when they’ve responded in the affirmative. Dunno if this happens for others, but my notification only reminds me to take a dose without offering the ability to log right there. ### 1/5 — Hard to navigate *2023-06-18, version 4.0.0* App is not very user-friendly. I can’t even figure out how to re-order my vitamins. ### 3/5 — App is only good for ordering *2023-02-13* I like this app for updating your ordering. But it would be really nice if it would integrate into Apple Health. Also I hate the fact that you get pop up notifications to log taking them but you only can get to that “log” through the notification. There is not way to get to it by going into the app directly. How does that make sense?? ### 2/5 — Downgrade when you did the update *2022-06-24* Your app use to be easier to manage, and while it looks fancier, the ability to see previous orders, to get ahold of or resolve issues with your customer service and to make changes to my subscription in the app is complicated — and I work in tech. Understanding apps and technology is my thing. You got rid of really good aspects of your app and didn’t make up for it with your update. It’s why I don’t order anymore. I can’t even update my packs how I’d like! ### 2/5 — Needs work *2022-05-08* I love being able to keep up with my account via app instead of web, BUT the app is very sluggish… it takes forever for anything to load and half of the supplements won’t even expand for you to see the information on then, the app just freezes.. I would like to be able to use the app, but those things definitely need to be fixed ### 1/5 — Can’t skip a delivery anymore after the update *2022-03-29, version 3.1.2* Can’t delay he divert to a later day anymore ### 2/5 — New update sucks *2022-03-20, version 3.1.1* The app was so user friendly before and now it’s SO hard to maneuver. You have to login every time you open the app and it’s so hard to find anything on the app. No idea how to see tracking, no idea how to change the shipping date, chat doesn’t work. ### 1/5 — Forces me to sign in every time *2022-03-12, version 3.1.1* The latest update has introduced a bug where the app won’t remember your login. ### 1/5 — Shady *2022-01-12, version 2.1.4* Don’t enter a credit card, they save it with no option to remove the card and no option to unsubscribe without calling and talking to a salesman. That’s shady business. ### 2/5 — Great products but unknowledgeable customer service and app *2021-04-27, version 2.0.4* 1. product: I love their products and how it comes in packs ready to take. I would’ve continued being a customer if it wasn’t for the lack of knowledge or help from their customer service. 2. Customer service issues: Issue 1: I used Persona about 2 years ago or so. I paused my subscription and wanted to restart. The price of the vegan pill when checking-out was the same price I previously paid. However, I stoped checking-out and decided to go back and change a few things in the pack. Once done I went back to the check-out screen and the price of the vegan pill changed to a higher price. I contacted customer service and they said there was nothing they can do because that is the new price. I try to explain at check out since I was a previous customer the price remain the same and the change didn’t happen until I made changes to the pack. However, there was nothing they could do at this point and I would have to pay the new higher price. So I decided not to go through with the purchase. I wouldn’t mind paying the higher price for the vegan pill if this was the price when first checking out. But the price changed to the vegan pill after making changes to the pack. If I didn’t make those changes I would’ve paid the previous, lower price for the vegan pill. Issue 2: Time passed and this year I decided to give them a try again since I do like their vitamins and how it comes in a pack. However one of the pre-selected vegan options included probiotics and I did not need probiotics.I contacted customer service letting them know I tried adding the pre-selected vegan pills separately since I did not need a probiotic. However, some of the pills were not available for me to select individually. Customer service suggested something that I already tried, did not work, and I already stated to them in my email. I replied stating I already tried their suggestions and stated the problem again, differently incase my first explanation was difficult to understand. Agin no help! I wasn’t able to make those changes. So I deleted the app and will not be using persona at all, because their customer service is absolutely no help. 3. App: I completed the survey on the app. Later, I logged in from my computer and the survey along with the suggested options on the app were not available on the computer. I had to retake the survey. Then the survey continued not working and I had to take it three times. Also the results were different on the app then what was on the computer, even after logging in and out of both. These issues however did not stop me from wanting to make a purchase. It was their customer service as mentioned above and their lack of help. ### 2/5 — Reminders *2021-02-10, version 2.0.1* This app has the option of using reminders but it doesn’t work ## Most critical reviews (10 lowest-rated) ### 1/5 — Voiceover Support Needs Work *2025-08-12* Has issues including, but not limited to: Can't delete items from packs. Back buttons invisible on screens. Flicking one-finger left/right to go through elements misses items. ### 1/5 — Can’t sign up *2025-07-30, version 4.8.2* Can’t sign up through the app? Come on what app doesn’t let you sign up. I downloaded this app because everyone knows Safari is buggy. ### 1/5 — Once Great App is Now Pointless *2025-01-27* Originally this app was great for managing your pack/subscription/tracking shipment but no more. With the massive update last year, it’s now bloated with things other apps do much better and all the things it originally did are difficult, hidden and/or nonexistent in the app. I routinely log into the web version to manage my account since this app is useless. Seriously considering deleting it unless significant changes are made. ### 1/5 — So. Many. Bugs. *2024-07-01* Previously, there was a massive delay with logging each day's supplement tracking. That seems to have been largely resolved, thankfully. Now, however, if you select a day on the calendar to log your supplements, it locks up because on the main screen, the app tour pops up. This repeats every time you perform this action. Further, the calendar won't update or move months. It's stuck on June, regardless of selecting the arrows to change the month. Generally, I'm really starting to question the value of this program if they can't be bothered to have at least a barely functional app. Are the supplements themselves even any good, then? ### 1/5 — Payment Issues *2024-03-03* Every time I try to update my credit card it tells me they can’t sink data from the server and to “try again sometime”… This is a major problem. I need to get this other card off and I cannot. Also the reminder never works. I work 3rd shift and no matter what I set the times to (5pm and 2am), I only get one random reminder at 9am. While I’m sleeping. ### 1/5 — The New App is Awful *2023-11-20, version 4.2.1* The app was originally designed to manage your vitamins. Now that part is very hidden, making it impossible to find, make cancellations or changes. The new app is trash ### 1/5 — Unhappy before product *2023-11-13* So I am a new customer. I am annoyed before I have even received my product. I downloaded the app made my purchase and now I can’t open the app. I insert my login credentials and it says doesn’t match records and when I click forgot password(which I actually haven’t forgotten)I enter my email and the screen never goes from that. How can this be when I most certainly have and email from this company saying my order is on the way and I can track it through the app!!!! ### 1/5 — Unable to login *2023-08-24, version 4.1.0* App says my email is not valid. But I’m able to login on the website with the so-called “invalid” email. Login should not do any type of pre-validation, just check the database for the username and password, no need for extra unnecessary validation. ### 1/5 — Horrible. *2023-08-20, version 4.1.0* Laid out the worst way possible. Not helpful at all, no reason to have the app, the chat bot doesn’t work, and I ordered my first pack 4 weeks ago and still haven’t gotten it. 0 stars. ### 1/5 — The App Doesn’t Work *2023-08-01, version 4.0.0* I was trying to sign in and it kept closing out and it was getting annoying. I really wanted to use the services too. ## Most praised reviews (10 highest-rated) ### 5/5 — Persona *2024-04-13* I love the app very useful I can track my pill intake Plus all the other features meal plan very good and the grocery list very useful the personal staff are very friendly and helpful ### 5/5 — Love *2020-02-06* I love the app and stuff they send helps me so much, the reminders keep me on track , and sleep is so much better . ### 5/5 — Amazing company, products, and service *2020-01-01, version 1.2.0* My second order was just processed, and my first order was great! The customer service you get with Persona is next level. I’ve actually never experienced anything like it from an online company. There are nutritionists available seemingly round the clock that you can chat with. I’ve probably added and taken out supplements 3-4 times before processing this order, and they’re always there to help to make healthful decisions. They are all super thorough and helpful. I can’t say enough good things about this service! ### 5/5 — Great app great company *2018-10-09* Love that I can see what is in current and next order. And setting reminder really keeps me on track! Feeling better already! ### 5/5 — Love it! *2018-10-09, version 1.0.7* Easy way to adjust my pack and remember to take my vitamins. ### 4/5 — Reminders don’t work *2021-02-18* Loved this app until the most recent update. Now the reminders don’t work. When I try to turn them back on the app freezes. **Developer response:** Hello Athalea, We have fixed this problem in our recent version 2.0.3, can you please update the app to the newer version? Thank you! ### 4/5 — Add Health integration *2020-07-02* I’ve always been very happy with my Persona subscription. My vitamins always arrive in time and seem to be high quality. One thing I’d suggest would be integrating the Persona App with Apple Health. That way you can mark the vitamins in your pack as “taken” and the Persona app would then let the Apple Health app know that you’ve had the appropriate amounts of vitamins and minerals. ### 3/5 — Log progress stopped working *2026-02-08, version 4.8.5* Basic functions are great, but app is no longer reflection my progress. I have to remove and re-download it to see if it’s captured what I entered. I don’t want it to affect my consistency rewards. ### 3/5 — Not easily navigated *2025-08-28, version 4.8.3* App needs improvement ### 3/5 — The updated app is too much! *2023-07-07* I didn’t need the meal plan. I just want to be able to manage my subscription where I can skip or pause my shipping or just reassess my health needs so I can update my vitamins. Before I know where I can do all these but now it’s nowhere to be found. I like that we are able to track our intake but I really would like to focus on the vitamins. I hope there is an option to just pick what you want to see on your own app and maybe a walk-through how to navigate the new one. It looks completely different from the simpler and straightforward previous one. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*