# PesaPap — user reviews

> 5 indexed App Store user reviews of PesaPap by FAMILY BANK KENYA, rated 2.25/5 from 12 ratings.

- Source: https://appshunter.io/ios/app/pesapap/id987442427/reviews
- App overview in markdown: https://appshunter.io/ios/app/pesapap/id987442427.md
- Rating breakdown: 5★ 1 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 7

## Most critical reviews (5 lowest-rated)

### 1/5 — Awful Navigation

*2025-03-28, version 10.1.7*

I am not able to access the detailed transaction information in my account. I cannot access my mini statement and why are you guys still charging for statements in this day and age? I have used other Bank apps and you guys have a lot of catching up to do. Kindly fix the navigation  , it is not user friendly.

### 1/5 — Excess fees

*2025-03-20, version 10.1.7*

Each time you open your mini statement you get charged 10 shillings! Why!

### 1/5 — Login in

*2021-09-24, version 1.16*

I have been trying to log in but the app is saying i need a five digit password and the last time i logged in i had a four digit password.When i try to answer the security questions it keeps say it is not working at the moment.Fix this please

### 1/5 — Poor navigation

*2020-10-19, version 1.11*

The worst app on planet just color decoration you can’t navigate easily with menus real ripoff. How the heck they charge for changing a PIN .

### 3/5 — Fees structure not aligned

*2021-07-16, version 1.16*

3 steps fwd 1.5 steps back….I am having difficulty in understanding why there are still fees attached to things like checking a mini statement! Dear FB that is old school revenue generation…probably appropriate in the manual transaction days! Cmon give the customers a break!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-21.*