# Pet Cloud

> Comprehensive pet management app with records, reminders, social, and vet services. (iPhone/iPad app by Figo Pet Insurance.)

- Source: https://appshunter.io/ios/app/pet-cloud/id1278520013 (this page in markdown: same URL + `.md`)
- Developer: [Figo Pet Insurance](https://appshunter.io/developer/1002677456)
- Category: Productivity, Social Networking
- Price: Free
- Rating: 4.80/5 from 9,591 App Store ratings · 187 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 100 MB
- Languages: American English
- Released: 2025-08-04
- Data updated: 2026-08-30
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/pet-cloud/id1278520013/reviews.md

## What is Pet Cloud?

Pet Cloud features:

Inbox & Docs: Create folders for medical records, adoption records, vet bills, pictures, and create personalized folders. Especially helpful during a pet emergency: Access all your records wherever and whenever you need them; and upload and share documents with anyone.

Reminders: The Pet Cloud lets you know when the important stuff is due. You set the date, and it will remind you when your pet is due for their shots and vaccinations.

Connect: The Pet Cloud makes it easy for you to meet other pets and their parents. Use the search tool to discover who's around you and get connected. Chat, share photos, plan play dates, and more!

Explore: Never feel lost again—wherever you roam, you’ll have access to all things pet. Easily find pet hotels, groomers, daycares, dog parks, shelters, pet-friendly restaurants, and emergency pet hospitals in a flash.

Loss Prevention: Unique pet tags integrate with your Pet Cloud profile. If your pet ever goes astray, they can be reunited with you using the unique code on the back of the tag. You and your family are alerted via text message.

Live Vet Access: Have a pet emergency or question for a veterinarian? Pet Cloud users can access live veterinary professionals 24/7.

Pet Insurance: The Pet Cloud seamlessly integrates with Figo Pet Insurance. Submit claims, add medical records and anything pertaining to your pet’s health through the app. Also, information about your pet’s insurance policy—deductible, payment history, coverage, etc.—is automatically populated.

## Key features

- Organized pet records and documents
- Customizable reminders for appointments
- Connect with local pet owners
- Discover pet-friendly services
- Integrated pet insurance management
- 24/7 live vet access

## What do users think of Pet Cloud?

Overall sentiment: negative

**Pros**

- 🚀 Easy to submit claims
- 👍 User-friendly app
- 🤖 Helpful live vet chat
- 💰 Quick reimbursements

**Cons**

- 🐛 Buggy and crashes frequently
- 🤖 Unreliable AI chat feature
- 🤖 Impersonal live vet chat
- 📱 Poor app performance and UX
- 💳 Misleading insurance coverage

**Commonly reported bugs**

- Login and authentication issues
- Notifications and achievement sections not loading
- Vet chat feature frequently crashing
- Inconsistent app behavior across devices

**Most requested features**

- Ability to archive vet chat sessions
- Better support for landscape mode and external keyboards
- Improved notification system for claims and policy updates
- More transparency in insurance coverage and claim decisions

## Recent user reviews (10 of 187)

All indexed reviews: https://appshunter.io/ios/app/pet-cloud/id1278520013/reviews.md

### 1/5 — I’ve had better

*2026-08-13, version 7.7.1*

My most recent claims were denied because they considered allergies a pre-existing condition. My dog is a rescue. He’s been with Figo from the beginning and he had no pre-existing conditions.  They use AI to scan medical notes to find a reason to deny you. I’d advise you find a Pet insurance that uses humans to process claims.

### 1/5 — Problem with logging in for months

*2026-08-10, version 7.7.1*

I actually really love the rates and the coverage and when I first joined, filing a claim was so simple and easy through the app. However, the app automatically logged me out once about a week after joining and I haven’t been able to log in to the app or website ever since! It’s especially irritating when I can only complain to the associates, then get told to wait for technicians to fix it to get an email saying it’s fixed when I come across the same issue and no response back when I reply it’s not fixed. And repeated that cycle at least 5 times within about 2 months! It’s irritating having to ask for information to be sent every time when I can’t have visual access to it.

### 1/5 — Can’t log in

*2026-08-07, version 7.7.1*

Log into app has issues please fix so we can change rating.

### 1/5 — Known App Issues Undermine the FIGO Claims Experience

*2026-08-04, version 7.7.1*

I have never written an app review, but after weeks of frustration, I felt compelled to share my experience.

Figo relies on the Pet Cloud app as the primary way for customers to submit and track claims. Unfortunately, the app simply doesn't work for me (and, according to customer service, for many other customers as well). It opens to the home screen, but when I try to navigate anywhere else, it freezes or displays empty boxes instead of my claims. I recently installed the latest update, hoping the issue had been fixed, but nothing changed.

When I contacted customer service, they acknowledged that this is a known issue affecting multiple customers and instructed me to submit my claims by email instead. While I appreciated the representative's help, filing claims by email is much more cumbersome and significantly slower. I submitted my claims by email on July 22 but didn't even receive confirmation that they had been received until two weeks later. During that entire time, I had no visibility into whether my claims had been received, were being reviewed, or required additional information because the app remained unusable.

Ironically, after finally acknowledging receipt of my claims, Figo instructed me to upload my veterinarian's exam notes and medical records through the Pet Cloud app—the very app that customer service had already acknowledged wasn't working. Unless I once again email the documents and wait for a response, I have no practical way to submit the additional information or track whether it has been received.

This is especially disappointing because submitting claims should be one of the easiest parts of having pet insurance. With my previous insurer, Wagmo, I could submit a claim from the waiting room before leaving the veterinarian's office, and the process took just a few minutes.

The Pet Cloud app is the primary gateway to Figo's claims process. When the app doesn't work, the claims process doesn't work. That alone is enough for me to switch insurers when my policy comes up for renewal. If you're considering Figo, understand that your claims experience may depend on an app that, in my experience, has been completely unreliable.

### 2/5 — Very slow reimbursement

*2026-08-01, version 7.7.1*

We have had Figo for more than five years. For the first four years, Figo was fantastic. Claims were paid within 3-4 days. If a claim was denied, you could appeal the decision and they would try and work with you. I recommended Figo to everyone. Over the course of the past year, that has ALL changed. My dog was diagnosed with malignant melanoma. Every 3 months she goes to the same Oncologist for the same immunotherapy shot and x-ray. I file the same paperwork with SOAP notes and for the same amount. For the past 5 years this has been consistent. What has changed is the length of time before they pay the claim. It has gone from days to weeks before we get reimbursed. What is most frustrating is that I am on autopay so I pay THEIR bill the day it is due but then wait WEEKS for them to pay me. I have addressed this with Figo multiple times but it never changes. I filed the exact same claim July 10 but it is August 1 — a full 3 weeks and Figo finally approved the claim today. I still haven’t received the money but the claim has been closed. Sadly, I am getting to the point that I can no longer recommend Figo.

### 1/5 — Scam!!!

*2026-07-27, version 7.6.0*

Doesn’t cover anything, the phone number provided on the app hangs up on you. When you email, they respond saying they will get back to you and never do. There’s nowhere on the app to cancel service. Having to dispute through my bank to remove them from my account. Complete headache and a scam!!!

### 1/5 — Horrible Site

*2026-07-26, version 7.6.0*

I have not been able to login to my account for 3 days due to a glitchy app and website which is convenient since I am trying to cancel my insurance which doubled without my knowledge :)

### 1/5 — App crashes

*2026-07-25, version 7.6.0*

Have reinstalled and deleted 3 times had no problems before but now I do

### 1/5 — Not good

*2026-07-23, version 7.6.0*

At this point in time, I wish I hadn’t switched from MetLife.

### 1/5 — Can’t log in. Quote took me two hours

*2026-07-22, version 7.6.0*

Wow, what a lousy website and app. Shame

## Frequently asked questions about Pet Cloud

### What does Pet Cloud do?

Pet Cloud is a comprehensive application designed to help pet owners manage all aspects of their pet's life. It allows you to organize medical records, set vaccination reminders, connect with other pet owners for playdates, discover local pet-friendly businesses, and even access live veterinary professionals.

### What are the key features of Pet Cloud?

Key features include an inbox for organizing medical records, adoption papers, and photos; customizable reminders for vaccinations and appointments; a social feature to connect with other pet parents; a directory of local pet services like groomers and parks; loss prevention tags; 24/7 live vet access; and seamless integration with pet insurance.

### Is Pet Cloud free to use?

The application is free to download and use, offering a range of features for pet management and community connection. There are in-app purchases available, which may include premium features or services.

### What kind of pet services can I find with Pet Cloud?

You can easily find a variety of pet-related services in your area, including pet hotels, groomers, daycares, dog parks, shelters, pet-friendly restaurants, and emergency pet hospitals. The app helps you locate these services quickly, especially when you are in an unfamiliar area.

### How does the loss prevention feature work?

The loss prevention feature utilizes unique pet tags that integrate with your Pet Cloud profile. If your pet gets lost, the unique code on the tag can be used to reunite them with you. Both you and your designated family members will be alerted via text message when the tag is scanned.

## Version history (last 5 releases)

### 7.7.1 — 2026-08-01

General improvements and bug fixes.

### 7.7.0 — 2026-07-30

General improvements and bug fixes.

### 7.6.0 — 2026-07-16

General improvements and bug fixes.

### 7.5.0 — 2026-06-10

General improvements and bug fixes.

### 7.4.2 — 2026-06-10

General improvements and bug fixes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*