# Pet Supplies Plus — user reviews > 65 indexed App Store user reviews of Pet Supplies Plus by Pet Supplies Plus LLC, rated 3.39/5 from 134 ratings. - Source: https://appshunter.io/ios/app/pet-supplies-plus/id6747424882/reviews - App overview in markdown: https://appshunter.io/ios/app/pet-supplies-plus/id6747424882.md - Rating breakdown: 5★ 49 · 4★ 2 · 3★ 5 · 2★ 3 · 1★ 33 ## What do users think of Pet Supplies Plus? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Rewards integration - 👍 Smooth navigation **Cons** - 🐛 App freezes at 'Find Local Store' screen - 🐛 Doesn't respond to anything on store location page - 🐛 Unable to choose a store or go further in the app **Commonly reported bugs** - Freezes on 3rd screen - Doesn't load properly **Most requested features** - Ability to alter subscription dates - Integrate online and in-store discounts/rewards ## Newest reviews (19 of 65) ### 2/5 — Needs Improvement *2026-06-26, version 1.0.8(18)* Hitting the back button clears all the filters on your cart. It lacks a repeat purchase option since I’m usually buying the same thing week to week. “See price in cart” discount doesn’t show any discount no matter the quantity you put in. But I am glad they have an app finally. ### 2/5 — lots of options, bugged interface *2026-06-15, version 1.0.8(18)* This website/app does offer a lot of pet brand varieties and deals. It would be serviceable if their system wasn't so frustratingly buggy. When adding items to the cart, products will not always appear and can take several minutes to process before showing up. Furthermore, there is a very inconvenient error where the cart will suddenly become empty, losing all prior items placed into it. This has bug occurred several times while trying to use the shopping interface. Unfortunately, it is much less of a hassle to simply go to the store in-person rather than spend over an hour attempting to get the online system to function properly. ### 3/5 — Apple wallet *2026-05-28, version 1.0.8(18)* I wish we were able to add the member card to apple wallet. ### 2/5 — Not User Friendly after Ordering *2026-05-14, version 1.0.8(18)* Shopping on the app is easy but reviewing your order status is either missing or hidden somewhere. App still needs a lot of refining. One should be able to easily access order info. Even after reviewing FAQs all I could find was my autoship info (only half of my order). No idea where the tab exists on the app. Frustrating because I’m not even being updated via text and/or email. ### 2/5 — Stop trying to force notifications *2026-05-04, version 1.0.8(18)* I really haven’t had any issues with the app until now. It was a little slow, but it’s new so I’ll give a pass. However, for almost two weeks now, every time I open the app, it tries to make me enable notifications or it won’t open. So now every time, I have to click enable, go to settings, not enable, and then it opens. It’s so frustrating. I do not want a bunch of notifications of my dog’s pet food. Please fix this issue. I’d rather just use the website at this point. ### 2/5 — So bad, it's enraging. Whatever is being paid for this web design, it's too much. *2026-05-03, version 1.0.8(18)* Seriously. This would have been considered a poorly designed, out of date e-commerce site back in like 2011. I love my local store, but when i don't have time to go in and have to deal with this hell site I feel like I'm going to lose it. Like tonight, I see the ad for buy 3 get 1, so I try to browse the products. but all 350 of them are in totally random order. you can filter them of course. but if you hit back, it's random all over again. so basically you have to reset parameters every time in order to have any sort of order in your shopping. ridiculous. and it's always something like this. terrible search function generally. ### 2/5 — Book to groom issues *2026-05-02, version 1.0.8(18)* Unable to book grooming ### 2/5 — App crashes *2026-04-15, version 1.0.8(18)* Grooming selection is spotty at best. When it works I can’t get an appointment for weeks. Mostly just crashes and tells me to call the store. ### 2/5 — Freezing *2026-04-02, version 1.0.5(15)* It keeps freezing and grand freezing ### 2/5 — Can’t place an order! *2026-03-25, version 1.0.5(15)* Your app is horrible 7/10 times I have attempted to place an order for delivery and your app is not working. ### 2/5 — The store itself is great but the app *2026-03-07, version 1.0.5(15)* I don’t know what it is with the app and what it is when I try to place an order online but every time I try to it always says that something is out of stock. But it doesn’t state what the item that is out of stock is that I should remove out of the cart. And then once I remove everythingor do things separately my orders still don’t get processed through. so I just deleted the app in hopes to install it again and hoping that I won’t continue to keep having these problems. ### 3/5 — Needs some work *2026-02-24, version 1.0.5(15)* Great that PSP finally has an app, but it has a few issues that make it harder to use than the website. My biggest gripe is that if you search for a product and then filter your search results, once you click on a product and then use the back button to go back to your results, it loses your filters! So you have to filter all over again or give up and go to the website or another pet supplies app. Also you can’t magnify the images for the products. ### 2/5 — Take time to load *2026-02-17, version 1.0.5(15)* Cant see my rewards or my subscribers coupon . Difficult to navigate ### 2/5 — App suxs as bad as the website *2026-02-16, version 1.0.5(15)* Slow or won’t load both the app and the website ! You would think after all these yrs . They would figure it out ### 2/5 — Mobile site is glitchy *2026-01-23, version 1.0.5(15)* Your mobile site is glitchy, slow, and overall sucks. Fortunately, for you, the same goes for the Chewy, Petco, PetSmart apps. FIX IT. so frustrating. ### 1/5 — Terrible *2026-01-15, version 1.0.2(1)* Just spins and spins when trying to Log in Sometimes locks up and wants me to create new password. Chewy app is TOP NOTCH compared to this!! ### 1/5 — 0 stars *2026-01-09, version 1.0.2(1)* Horrible app, constantly glitches, orders won’t go through, just awful!! Fix it!! ### 1/5 — App is infuriating *2026-01-09, version 1.0.2(1)* After adding everything to cart, it freezes. I exit the app and open it back up, my cart is empty. This happened twice. I’ll shop at Chewy ### 2/5 — Can’t use *2025-12-30, version 1.0.2(1)* The app doesn’t allow me to do anything except to put in a zip code on each page. I can’t create an account at all. Frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — No Apple-Pay or PayPal option at checkout *2026-05-25, version 1.0.8(18)* No Apple Pay or PayPal option at checkout. Isn’t a single reputable retailer that doesn’t offer this. It’s a necessity in today’s credit card fraud environment. ### 1/5 — Can’t checkout *2026-05-13, version 1.0.8(18)* Won’t let me checkout. Every time i click checkout, it just takes me to the main page/ redirects me there. ### 1/5 — Lousy, needs lots more work *2026-05-10, version 1.0.8(18)* Glitches, search features are awful. Latest failure-search fish oil, 1170 options, then filter for cats, 🙄 pathetic, then filter for supplements (6), none are fish oil, I’m done, over to PetSmart. ### 1/5 — Forcing enabled notifications *2026-04-30, version 1.0.8(18)* Fake error message for trying to skip enabling notifications you guys are corporate slop; theres so many other pet stores, so why do it? Going to a competitor now ### 1/5 — Doesn’t Really Work *2026-04-19, version 1.0.8(18)* I couldn’t get it to do anything. Slow and buggy so I deleted it. Hopefully they’ll improve it. ### 1/5 — App doesn't work *2026-03-08, version 1.0.5(15)* App doesn't maintain and record your rewards as they say. It tells you to check your dashboard but there is nothing there. In fact it tells you to look below for your rewards coupon but there is nothing below. I emailed twice with no response. I wish them luck in the pet market but this is not a good start or look for them. ### 1/5 — App sucks! *2026-03-01, version 1.0.5(15)* Doesn’t work. Super slow and not able to access anything. Frustrating to try to shop for anything. Impossible. ### 1/5 — App Doesn’t work *2026-02-05, version 1.0.5(15)* I’ve downloaded the app, which I’m really glad to have and none of the pages will load. It’s just a blank screen. I’m bummed!! ### 1/5 — Suspected Activity *2026-01-16, version 1.0.2(1)* This app does not function ### 1/5 — Terrible App *2026-01-15, version 1.0.2(1)* Tried to create an account - did everything right and never got the verification email. After wasting 30 minutes going around in needless circles I gave up, it makes me want to shop elsewhere. ## Most praised reviews (10 highest-rated) ### 5/5 — Great prices and promotions *2026-05-18, version 1.0.8(18)* I love shopping at Pet Supplies Plus. They have great prices and fun promotions. ### 5/5 — About time! So happy! *2025-11-20, version 1.0.2(1)* So excited this app is finally here. It’s made my shopping experience so much smoother and I’m impressed with how user friendly it is. Much easier to access my account in the app vs the website from my phone! ### 5/5 — Finally! *2025-11-10, version 1.0.2(1)* App works SO much better than the website! Glad the app is finally here and it works amazingly! ### 5/5 — Historic day *2025-10-20* There comes a day in history that all will call monumental, for some would argue the 16th century reformation. I mean the French Revolution could even be argued. The rise of democracy in America brought by our founding fathers after the Athens; however, today, today in the darkest hour of coupons not working, and discounts misleading more than I can count there comes a light. As a employee myself I can be one first few to say THANK THE HEAVENS (corporate) FOR THIS BEAUTIFUL GIFT. Together under great deals and savings we have finally taken a step in the direction of bringing peace to the misplaced emails and forgotten coupons of all pet owner kind. Once again thank you so much. ### 5/5 — Love the new app! *2025-10-18, version 1.0.1(1)* Easy to use! ### 5/5 — Love this store *2025-10-18* My personal favorite app for all my animal needs because I absolutely love this store ### 5/5 — We love Pet Supplies Plus! *2025-10-18* This is a great app and makes shopping for my dog and accessing my rewards to use in store extremely easy. ### 5/5 — Finally! *2025-10-16, version 1.0* I love this app ### 5/5 — Finally! *2025-10-16* Been waiting so long for them to release an app! I don’t have to log in through the website anymore! Not only is it fast and smooth, everything is easy to find and navigate! ### 5/5 — Love to have face ID!!! *2025-10-16* The app seems to be set up the same as the website, but I love that it doesn't have me log in, accept cookies, etc every time I want to pull it up- now I can quickly get to my rewards at checkout. No matter how many times I click "remember password" on any website on a browser it has me enter it again anyways so this is a time saver. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*