# PetBacker: Dog Cat Pet Sitting — user reviews > 184 indexed App Store user reviews of PetBacker by PETBACKER PTE. LTD., rated 4.50/5 from 658 ratings. - Source: https://appshunter.io/ios/app/petbacker-dog-cat-pet-sitting/id1168037472/reviews - App overview in markdown: https://appshunter.io/ios/app/petbacker-dog-cat-pet-sitting/id1168037472.md - Rating breakdown: 5★ 548 · 4★ 30 · 3★ 18 · 2★ 9 · 1★ 53 ## What do users think of PetBacker? Overall sentiment: neutral **Pros** - ⭐ Great service - 🤗 Wonderful sitters - 👍 Easy to use - 🤩 Fantastic app - 🧠 Efficient way to find pet sitters - 💰 Reasonable pricing **Cons** - 🐛 Buggy app - 🤔 Confusing interface - 💸 High commission fees - 🕰️ Slow payment processing - 🔒 Restricted communication with clients - 🚫 Accounts suspended for minor issues **Commonly reported bugs** - App crashes frequently - Location and chat features not working - Inability to upload photos - Outdated listings still being shown - Glitches in booking and payment flow **Most requested features** - Improve app navigation and UI - Allow direct communication with clients - Faster payout options - More transparency in fees and policies - Better vetting process for sitters ## Newest reviews (11 of 184) ### 3/5 — Good service; frustrating app *2026-06-07* I really like the core service and I’ve had great experiences with multiple sitters. But the app itself and process can be painful - it was really challenging just to be able to log in ; and even the process of paying petbackers id confusing and annoying - even when the item is “completed”, the petbscker doesn’t get paid until a review is submitted, which is both hard to know and frankly inappropriate. So I’ll keep using the app because of the service; but the app and process are definitely confusing and often hard to navigate. **Developer response:** Thank you so much for your loyal support and for sharing such detailed feedback with us! We are absolutely glad to hear that you have had great experiences with multiple sitters in our community—connecting pet parents with wonderful care is exactly why we do what we do. To help clarify, the review is only essential for us to know about the service you received from the sitter and to help them build their profile. We want to make sure your future bookings are as smooth as possible! For any assistance with your account, login issues, or payments, please feel free to reach out to our dedicated support team at http://www.petbacker.com/t/s so we can assist you personally. Thank you again for helping us improve, and we look forward to continuing to serve you and your pets! 🐾✨ ### 3/5 — Needs serious work *2025-10-02, version 1.9.63* I only use this app Because it seems to be the only Reliable pet sitter app outside of The United States but it’s very glitchy and could use a serious redesign. Not very user friendly and overall far too clunky. ### 4/5 — Some bugs during job update *2025-05-10, version 1.9.52* This is a great platform for pet sitting, day care, walking etc. Easy to understand for beginners. The interface is simple and easy. But somehow it has some bugs and glitches while trying to send some job updates. Hopefully it can be fixed soon. Thank you! ### 4/5 — Worked for us *2025-02-27, version 1.9.50* First time using this app to find a Dogsitter in Europe. We found a wonderful and sweet sitter and had no issues. Just knocking off one star because it was hard to find the review function but I finally discovered it’s on the top left of the chat with the sitter. ### 5/5 — Maria Silva *2025-01-19, version 1.9.45* I used PetBacker services and had the best help, communication and most of all I was allocated a very nice sitter. I can recommend PetBacker to anyone that loves their pets and need their services. PetBacker was very easy to work with , kept me informed all the time and provided me with updates about my pet, while he was the sitter. It was a wonderful experience, thank you PetBacker ### 5/5 — Love this app *2025-01-15, version 1.9.45* I love this app it’s easy to use and to communicate with clients ### 5/5 — Very glad I found this app *2025-01-04, version 1.9.45* This app is fantastic for finding reliable pet sitters. The interface is easy to use, and the profiles with reviews make it simple to choose the right person. I appreciated the regular updates and peace of mind while I was away. Highly recommend it to any pet owner! ### 3/5 — App not very good *2024-12-30, version 1.9.45* The app is a bit confusing and the first sitter cancelled 5 min before drop off after days of been setting it up ### 5/5 — Excellent App *2024-12-28, version 1.9.45* First time using the app throughout the whole process and the experience was perfect. ### 5/5 — Amazing App *2024-11-04, version 1.9.43* We were new to the area, and finding this app to be able to secure care for our pet was amazing!! App is easy to use, including being able to keep in touch with our caregiver for updates!! ### 5/5 — Excellente application ! *2024-10-23* Facile à créer et à utiliser, cette application est très simple et hyper pratique pour trouver une personne de confiance pour s’occuper de notre mascotte. **Developer response:** Merci d'avoir partagé votre expérience ! Nous sommes heureux d'apprendre que vous trouvez l'application facile à utiliser et pratique pour trouver des soins de confiance pour votre animal de compagnie. Nous sommes là pour vous aider chaque fois que vous avez besoin d’aide. Merci d'avoir choisi Petbacker ! ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t Recommend *2026-05-23* I’ve been looking for work on Petbacker. I completed all the qualifications weeks ago. I’ve been Housesitting and dog sitting for other companies in the past and this app only gets a few leads once every couple of weeks and the actual requests don’t seem to be professional or legitimate. They want you to call them on their personal phone and it seems to be a fake number and don’t follow up through the app. I’ve received no confident inquiries and it seems to be a waste of time and energy. **Developer response:** We are truly sorry to hear that your experience on the platform has been so frustrating and discouraging so far. Regarding the users asking to move communication offline, we want to reassure you that to uphold safety and security, we strongly discourage sharing personal information before the booking confirmation. We implement these automated filters specifically to protect dedicated sitters like you, as welcoming a stranger into your home or going to theirs carries inherent risks, and keeping interactions within the app ensures you are covered by our platform protections. The profiles attempting to bypass this system are often flagged and removed by our Trust and Safety team to keep the marketplace secure. We truly value your background and experience as a house and dog sitter, and we want to help you get the genuine, high-quality inquiries you deserve. For further assistance with your account, or to report any suspicious profiles so we can take immediate action, please reach out to our support team at http://www.petbacker.com/t/s. We appreciate your patience and hope we can turn this experience around for you. 🐾✨ ### 1/5 — Significant Pricing Disconnect and "Expat Tax" Issues *2026-02-02* Buyers be warned! The app is predatory towards both client markets and providers (read reviews and a ton of hidden fees for providers which drive up costs to consumers). The app itself functions okay, but the marketplace logic is completely broken, especially for users in developing countries. I found the quote system to be a race to the top for the most unrealistic pricing. I was receiving bids for $80+ US per day on what should cost around $20-$40 (and that’s for four animals) for basic pet sitting in the Philippines. The rates are logically inverted when you consider the sitter’s role includes private upscale accommodation, high-speed internet, and full amenities for a job that outside of a couple potty breaks and a couple feedings basically consists of chilling out, eating your food, watching your TV, and doomscrolling short-video on your high-speed internet which is often hard to come by here in the Philippines. It feels like the app's algorithm or 'suggested rates' along with their taxes and fees encourage sitters to charge Western-tier prices (or higher) for services that attempt to re-configure the local economy, leading to a lot of time wasted declining 'lofty' proposals that don't reflect the local economy at all. I eventually found several highly qualified, experienced professionals outside the app for 1/4 of the cost. If you're an expat or moving to the region, be prepared to do a lot of vetting to avoid getting fleeced. The app needs better localized pricing guardrails or more transparent market data for both owners and sitters. The only use it might serve is if you’re in a pinch and need to hire someone same day. Other than that, steer clear. **Developer response:** We appreciate your detailed feedback regarding the marketplace dynamics in the Philippines. We truly value these insights as they help us improve our platform for different regions. At PetBacker, we operate as an open marketplace where sitters are free to set their own rates based on what they feel their time and expertise are worth. The fees included in our platform are designed to cover the PetBacker Protection Program, 24/7 customer support, and the secure payment handling that protects both the owner and the sitter. Please reach out to our support team at http://www.petbacker.com/t/s, and we’ll guide you through how it works. We hear your concerns about localized pricing and are sharing your feedback with our team to help improve our "suggested rates" and matching logic for specific markets. We aim to provide a fair and transparent experience for both pet owners and sitters. We are always here with you on your journey and thank you for helping us grow! 🐾✨ ### 1/5 — No funciona la app *2025-10-29, version 1.9.63* El chat es malo y la app no me está funcionando en este momento, justo cuando un cliente me iba a reservar. La pantalla sale toda blanca ### 1/5 — Not user friendly *2025-10-28, version 1.9.63* It does not allow to do meet and greet before bookings! Very week costumer service and there is no emergency service available as you need to send them an email each time you want to contact them! The fact that the jobs are being posted and anyone can accept it is ridiculous! Why clients can not reach the sitter directly and book or rebook with them?? Too many issues Oct 2025: this app is getting less user friendly as before!! The sitter won’t get paid unless the pet parent leaves a review!! ### 1/5 — Un support technique inexistant *2025-10-04* Je ne peux pas installer l’application sur mon nouveau téléphone. N’ayant plus mon mot de passe. Cela fait 1 mois que le service informatique « travail » sur le soucis.. je pense qu’il sont encore en train de chercher le bouton power de le ordinateur.. **Developer response:** Bonjour ! Nous vous présentons nos plus sincères excuses pour ce délai d'un mois, qui est tout à fait inhabituel et frustrant, surtout lors du passage à un nouveau téléphone. Nous comprenons parfaitement votre agacement. Nous souhaitons rectifier cette situation immédiatement. Nous vous invitons à contacter à nouveau notre équipe d'assistance via ce lien : http://www.petbacker.com/t/s. Nous allons faire de votre dossier une priorité absolue afin de nous assurer que vous retrouviez l'accès à votre compte et que tout soit corrigé rapidement. Merci de votre patience et de nous donner l'opportunité de résoudre ce problème au plus vite. Nous sommes là pour vous aider ! ### 1/5 — Fake *2025-08-25, version 1.9.61* It seems as the jobs you received are fake. I have had the app for months and haven’t gotten a job once. Everything I sent a message they never replied back. The names seem that are bot generated and overall pretty bad experience. ### 1/5 — hate this *2025-05-07, version 1.9.52* So these apps say they’re free, but they’re not really. You sign up thinking you can start working, but then they hit you with fees for stuff like background checks or a “premium” account just to message people. It’s annoying because you’re trying to get a job, but they’re making you pay before you even get hired.Apps like Rover, Care.com, Wag all do this. It looks good at first, but once you try to use it, there’s always a paywall. It doesn’t make sense, because you’re the one doing the work. It should just be free to apply ### 1/5 — Don’t trust it *2025-03-22, version 1.9.52* I don’t trust this app two of the jobs I almost got were a scam and they were trying to get me to contact them off the app. Also most of the pet owners themselves don’t verify their ID or anything besides their email meanwhile the backers do so idk I don’t trust that. Although I told the support team about it I just simply don’t trust the actual jobs on there ### 1/5 — Not user friendly *2025-03-12, version 1.9.52* It does not allow to do meet and greet before bookings! Very week costumer service and there is no emergency service available as you need to send them an email each time you want to contact them! The fact that the jobs are being posted and anyone can accept it is ridiculous! Why clients can not reach the sitter directly and book or rebook with them?? Too many issues ### 1/5 — Do not get this app!!! *2024-09-21, version 1.9.39* I am a pet sitter and have been trying to start up my own business with this type of work. Pet backer is very hard to find customers. I got 2 to actually respond in 3 months. The cash out is only PayPal which is sketchy af. They also don’t offer a last minute cancellation fees so you miss out on other work opportunities and get nothing for it. Definitely would not recommend. ## Most praised reviews (10 highest-rated) ### 5/5 — Good app. *2026-06-03, version 1.9.68* I was pleased by the number of choices I had in my area. The information the sitters supplied helped me to form a short list and then my final choice. That they provided photos of their facilities were very helpful. The varied price ranges listed were good as well. The reviews were esential in my final choice, and was also helped by a multiple of facts this app provided me. Highly recommend it. My only dislike is the daily emails on things I had no interests in, not from my sitter. ### 5/5 — Reliable, Easy, and Full of Amazing Sitters *2026-04-26* PetBacker has been an absolute lifesaver while traveling! The app is incredibly easy to use, intuitive, and made finding a trustworthy pet sitter in a new city completely stress-free. We were able to connect with an amazing sitter quickly, and the entire process—from browsing profiles to booking and communication—was seamless. The messaging feature made it easy to stay in touch and receive updates, photos, and videos, which gave us so much peace of mind while we were away from our dogs. What really stands out is the quality of caregivers on the platform. You can tell there’s a strong community of people who genuinely love animals and take their responsibility seriously. If you’re traveling or just need reliable pet care, PetBacker is a fantastic app. We will absolutely be using it ag **Developer response:** Thank you so much for this absolutely wonderful review! We are glad to hear that PetBacker has been a total lifesaver for you while traveling. Your kind words about the quality and dedication of our caregiving community mean the world to us. We take great pride in hosting sitters who genuinely love animals and treat your fur babies like their own family. Thank you for your high recommendation and for trusting us with your dogs during your travels. We look forward to being there for you on your next trip! Safe travels, and see you again soon! 🐾❤️✨ ### 5/5 — Skeptical…Turned out to be Perfect!! *2026-03-16, version 1.9.65* I haven’t used an agency to book a sitter for my senior dog. I always knew somebody that knew somebody. But I have to say PetBacker was really easy to set up. And I found someone immediately after setting up my profile. Will definitely continue tk use them! ### 5/5 — Amazing *2026-02-20, version 1.9.64* Trustworthy app ### 5/5 — Pet Taxi *2026-01-30, version 1.9.64* The app is very user-friendly and made finding reliable help incredibly easy. Through it, I was able to connect with Alex, who provided exceptional service for collecting my cats from airport cargo. I'm very grateful for this platform that connects pet owners with trustworthy helpers. ### 5/5 — Great service! *2025-07-20, version 1.9.58* I’m so happy I stumbled across PetBacker service. It’s often difficult to find loving sitter for my cat but I’ve had great luck finding excellent ones! I highly recommend! ### 5/5 — Great company, great people *2025-06-08* PetBacker has been a life saver to find people to take care of my pets. The app is well done, the dog sitters are very good. Amazing **Developer response:** Thank you so much for your kind words and for sharing your positive experience with PetBacker. We're glad to know that our app and our amazing dog sitters have been a "life saver" for you and your furry family. Your feedback truly means a lot to us! Thank you for choosing Petbacker, and we hope to have the opportunity to serve you again for your pet care needs in the future. ### 5/5 — The App works *2025-05-17, version 1.9.52* The App works but the UI seems outdated and needs overhaul. ### 5/5 — Pet Caring *2025-02-27, version 1.9.50* PetBacker provided a very professional service in linking us with a wonderful cat boarder making the whole experience stress free and convenient. ### 5/5 — Amazing way to connect pets and sitters *2025-02-19, version 1.9.50* Great app. Easy to use. Plenty of sitters available and they responded to our request for a dog sitter within minutes. Great to see the reviews from others and connect with the best person to look after our fur baby. Insurance was a nice addition and gave peace of mind as well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*