# Petbarn: Pet Store & Advice — user reviews > 63 indexed App Store user reviews of Petbarn by Petbarn, rated 3.50/5 from 177 ratings. - Source: https://appshunter.io/ios/app/petbarn-pet-store-and-advice/id6511222021/reviews - App overview in markdown: https://appshunter.io/ios/app/petbarn-pet-store-and-advice/id6511222021.md - Rating breakdown: 5★ 94 · 4★ 14 · 3★ 3 · 2★ 6 · 1★ 52 ## Newest reviews (18 of 63) ### 4/5 — Good app! *2026-08-26, version 1.0.70* Does the job pretty well! Price alerts on specials for favorite items would be a great addition ### 2/5 — Payment issues *2026-06-14, version 1.0.64* For the past 2 months, I’ve had to call up to pay for and finalise my order. The App keeps giving messages regarding the payment ranging from incorrect nuance to payment authorisation timed out, but no code is sent to my bank. The exact same thing happened when placing my dog food order of over $350 last month and I figured the issues with the app would be fixed by the time I need to order again. But whatever update you did, has not fixed this issue. So I put the items in my cart, call up and they have to take payment over the phone using the details of the card that is saved in the app that I tried to pay with and it works for them. Last time they said it was an issue at the time. But clearly it is ongoing. It’s really inconvenient to order on an app and have to call up to pay. Kind of defeats the purpose of the app. It would be great if you could fix this. It’s worth adding that I updated the app and refreshed and closed and logged in again I’m still having the same issue. ### 2/5 — App now glitchy *2026-04-24, version 1.0.58* This went from a great app to being super glitchy. The screen will glitch (up and down quick movements), the search function will not always work, using the app to talk to customer service will not allow you to re-enter the chat if you close your screen or look at an order number in the app (yet does not end the chat on the worker’s end), unsure if app related but my regular orders do not go through (and customer service was no help). I like Petbarn regardless, and this app was super great up until a month ago. I know software can be a pain, but please fix this. I have closed the app and deleted and redownloaded too. It is also like this on my friends’ phones. Thank you!! ### 1/5 — New version frozen *2026-04-21, version 1.0.57* Latest iPhone, latest iOS, the app is frozen. Can't click on anything ### 1/5 — Does not work *2026-04-20, version 1.0.57* Downloaded this app and when I open it the app freezes and is unresponsive. I have restarted my iPhone and it still does not work. ### 1/5 — Password Issue *2026-03-29, version 1.0.54* Don’t forget your password. You will be asked to create a new password which won’t work. Then they block you out whilst bombarding you with their stupid virtual assistant. ### 1/5 — App not working *2026-01-26, version 1.0.46* App not working ### 1/5 — Wasted half an hour *2026-01-24, version 1.0.46* Accessed originally through Afterpay and had troubles there and downloaded app tried to access my long term account that I created in 2015 and error message after error message. Removing the app and will purchase supplies else where. ### 4/5 — Broken app *2026-01-21, version 1.0.46* Your app is broken, when I launch it I just get a yellow screen. Worse of all, whenever I go to your website it tries to launch the app when I sign in, so effectively I can't shop with you on my phone at all. Update: uninstalled and reinstalled and app and it now works ### 1/5 — Frustrating *2026-01-06, version 1.0.45* I’ve had a Petbarn account for many years but every time a purchase is made with this app I have to jump through hoops to ‘verify who I am’. If it happens again I’ll take all my autoship orders somewhere else ### 1/5 — No longer works with iOS26 *2026-01-01, version 1.0.45* Ever since iOS26 the App no longer works. Try to open the app and get a yellow screen. Have to use the website instead. It used to be OK. Nothing special. The UI was a bit clunky, but I’ll take clunky over not working at all. ### 1/5 — $10 voucher no longer shows up *2025-12-28, version 1.0.45* I’ve had to ring customer service the last 2 or 3 times because my voucher doesn’t show up to activate ### 4/5 — Won’t open *2025-12-18, version 1.0.45* Hey team not sure how to let you guys know other than making a review. Your app just freezes on the yellow loading page and won’t open at all for me or anyone in my household. All of us have up to date apps and use different devices so not sure. ### 1/5 — Can’t login *2025-12-16, version 1.0.45* At the time of writing, I’m not able to login using the credentials I created. So I have yet to actually try the app. I’ve tried numerous times. Restarted my device. All the usual troubleshooting steps to no avail. ### 1/5 — Trash *2025-11-30, version 1.0.42* Try to purchase something for Black Friday, error with the stupid app, couldn’t do the payment. Never buy anything from petbarn again, swaggle is pretty good I will recommend them rather than this trash. ### 1/5 — Does not work on iOS 26 *2025-11-08, version 1.0.42* This app has never been anything special, but ever since updating to iOS 26 the app doesn’t load. Just sits at a yellow blank screen. ### 1/5 — Terrible support from Deva and no Apple Watch support *2025-10-27, version 1.0.40* This thing has been broken for some time (blank yellow screen on startup that just hangs), and only NOW is updated - and working - with iOS 26. There has never been Watch support (afaics) so I can just “flash and scan” for membership rewards at the front counter. First world problem? Sure. PITA? Definitely. Really at this stage, (2025) Apple Watch support for most apps should be a given. ### 3/5 — Was good but not anymore *2025-10-21, version 1.0.39* Not sure why we get told to download this app when I can never get it to work, just one big yellow screen. Then when I try to access the web page, it just directs me back to the app that doesn’t work. The app is slow and painful, will delete ## Most critical reviews (10 lowest-rated) ### 1/5 — Using Facebook to login doesn’t work when both Petbarn app and Facebook app are used *2026-07-25, version 1.0.67* Using Facebook to login doesn’t work when both Petbarn app and Facebook app are used ### 1/5 — Invalid pet name *2026-07-25, version 1.0.67* Won’t let me put Mr puddlesworth as my pets name why would it say it’s an invalid pet name there all sorts of strange pet names stupid app ### 1/5 — Every time login issue *2026-07-23, version 1.0.67* Login issues ever single time I open this app ### 1/5 — Not working at all *2026-07-06, version 1.0.66* I become a member at the store, so happy I downloaded the app. What a surprise, just signed up process worked. then Landing at the home screen nothing is working at all, no a single interaction works. Not even scrolling. How is possible this frozen app was approved by apple 🫠😤 I have an iPhone 16 Pro Max. iOS Version 26.5. ### 1/5 — No keyboard *2026-06-20, version 1.0.66* Unable to login into the app as no keyboard comes up. ### 1/5 — Cant log in *2026-06-03, version 1.0.62* Cant log back in via facebook. Pointless for those with a loyalty card 🤷🏼‍♀️ ### 1/5 — Didn’t even get a chance to use the app. *2026-05-28, version 1.0.61* Downloaded after it being suggested to me, haven’t even been able to use it once, every time I open the app it’s frozen on the page it opens to. ### 1/5 — Always frozen after downloading. *2026-05-22, version 1.0.61* Can’t click anywhere ### 1/5 — So the whole thing is just frozen *2026-05-14, version 1.0.60* As the title says, downloaded the app, got through the set up screens, get to the app proper and literally all functionality is completely bricked. Issue persists after a reinstall. In dire need of a patch ### 1/5 — Doesn’t work *2026-05-04, version 1.0.59* It’s just stopped and I can’t choose anything ## Most praised reviews (10 highest-rated) ### 5/5 — Super app *2026-08-16, version 1.0.69* It’s great to be able to look up products available especially food. Click & collect option is handy. ### 5/5 — Great app *2026-08-06, version 1.0.69* Cute ui and great experience! One pet stop for all! ### 5/5 — Jennifer Mitchell *2025-09-27, version 1.0.37* Pet and people friendly staff every visit. Willing to help and stock knowledge is excellent ### 5/5 — So Easy, such fun!! *2025-07-31, version 1.0.27* I love the convenience of using the app to order, reorder and use esmy reward dollars on purchases… the ease of home delivery same day makes this shopping experience effortless, fun and practical.. I keep coming back!!! ### 5/5 — Good app *2025-07-22, version 1.0.27* Good app easy to use ### 5/5 — We love Petbarn *2025-07-20, version 1.0.27* Humans and animals are equally welcome. It makes it a family outing 🐾 ### 5/5 — Amazing experience *2025-07-17, version 1.0.27* After seeing that in-app message, I figured, yep, it’s time to make my pet proud and leave this review. From their go-to treats to toys they’re obsessed with, Petbarn always delivers. The staff’s lovely, and my fur baby walks out happy every single time. If writing this gets me a few extra tail wags, I’ll take it! ### 5/5 — Great app *2025-07-17, version 1.0.27* Fantastic easy to use all in one ### 5/5 — Love this app! *2025-07-10* I love this app, it’s really easy to buy all my pet food from one place and easy to find my favourite products in the buy again section. I also like that I’m able to setup pet profiles so I can keep track of each of their needs. So glad Petbarn finally launched an app! ### 5/5 — Bugs fixed *2025-04-02* Just downloaded it and was quite buggy but it’s since been fixed :) it’s a great app! **Developer response:** Hi Bella, Thanks so much for your feedback. Unfortunately we had an issue that caused some screens to go grey over the weekend. We've done a fix for it now so please update to the latest build (1.0.16) and this should fix the problem! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*