# Petco México — user reviews > 21 indexed App Store user reviews of Petco México by Wallia, S.A. de C.V., rated 4.70/5 from 328 ratings. - Source: https://appshunter.io/ios/app/petco-mexico/id1491212981/reviews - App overview in markdown: https://appshunter.io/ios/app/petco-mexico/id1491212981.md - Rating breakdown: 5★ 281 · 4★ 23 · 3★ 7 · 2★ 4 · 1★ 13 ## What do users think of Petco México? Overall sentiment: negative **Pros** - 👍 Easy to schedule grooming appointments - 👍 Useful for checking stock - 👍 Convenient online appointment booking - 👍 Practical for ordering food - 👍 Good for using coupons - 👍 Allows online purchases - 👍 Easy to use - 👍 Very useful and practical **Cons** - 🐛 App is a mess - 🐛 Difficult to find things - 🐛 Double charges - 🐛 Money not returned - 🐛 App is very slow - 🐛 Phone heats up - 🐛 Frequent errors - 🐛 Cannot complete purchases - 🐛 Horrible ordering system - 🐛 App is non-functional - 🐛 Difficult to buy - 🐛 Cannot add items to cart - 🐛 Stressful experience - 🐛 App crashes frequently - 🐛 App logs out unexpectedly **Commonly reported bugs** - App closes WhatsApp conversations quickly - App does not register orders after payment - App shows incorrect product images/descriptions - App makes phone heat up excessively - App shows errors preventing purchase completion - App tracks purchases for marketing purposes - App returns user to registration when entering pet info - App fails to apply discount coupons - App is confusing visually before adding to wishlist - App does not allow adding items to cart - App logs user out of account without reason **Most requested features** - Link appointments to phone calendar for reminders - Display prices for selected grooming services - Wishlist with 'add to cart' option for saving products ## Newest reviews (1 of 21) ### 3/5 — Buena app *2020-11-24* Necesita algunas mejoras, a veces me saca de mi cuenta sin razón y le hace falta un wishlist con opción de agregar al carrito para guardar los productos que nos llaman la atención y poder encontrarlos fácilmente en otro momento ## Most critical reviews (10 lowest-rated) ### 1/5 — Never admitted that their app and website was incorrect *2026-02-20* I was given the wrong cat food. After trying multiple times on WhatsApp to contact them, they kept closing the conversation. They took minutes to respond, but if I didn’t respond within two minutes, they would close the conversation. I finally got somebody on the phone . I sent a picture of proof of my order that the picture shows a different flavor. The description is cut off, so you don’t know what flavor it is. I was told repeatedly that the app and website was correct. Yeah, I should’ve looked at the wording instead of the picture. I told him. Then. The picture is wrong, and they should fix it. He constantly told me that nothing was wrong that I should’ve looked at the wording. I repeated asked him if the picture was correct, he wouldn’t answer me instead reply that the wording is correct. I told him to look at the screenshots I sent him, it’s wrong. He never admitted any wrong information. I had to go as far as to give an far fetched example, what is you are on a dating site and the person is completely different than the picture. Would that be an example of not being correct on the information? He laughed about that and said it was a good example, but said this wasn’t the same situation… why not admit it’s wrong? I don’t understand. I would have been fine if he just said “oh I see that, let’s fix it” but instead he said he would report what I said about the article being sold. I asked him, “well what exactly are you reporting?” Still wouldn’t admit it’s wrong he just said he is reporting what I said. He finally said he was reporting so no one else has the same confusion. I sweetly asked “what would they be confused about?”… still didn’t want to say the website was wrong. We were both pleasant and calm throughout the conversation, he also replied in a sweet voice. I just don’t understand why he kept saying it was my fault. It was just an odd interaction…. And now that I am going back into my purchase and comparing to the website, it looks like I ordered the correct one and they delivered the wrong I can. Now I have to contact them all over again ### 1/5 — Doble Cargo *2024-11-26* Primera vez que compro aquí, me hicieron doble cargo, aún no me devuelven mi dinero, tengo que estar llame y llame y ahora tengo saldo negativo en la tarjeta. Es un problema la verdad de haber sabido mejor compraba en Amazon. ### 1/5 — Muy lenta *2024-06-20* La aplicación es muy lenta y hace que mi celular se caliente demasiado. ### 1/5 — Falla interdiario *2024-05-05* Sale error a cada rato y no te permite terminar las compras. Una pena. ### 1/5 — No sirve. Muy mal. *2023-09-26* Esta aplicación hace una cosa bien: rastrear sus compras para que Petco pueda vender su perfil con fines de marketing. No daré el nombre de mi mascota para que mi información sea más valiosa. El sistema de pedidos es horrible. Estoy esperando mi séptimo día para recibir mi pedido y vivo en una ciudad con tres tiendas. Es mejor usar Rappi o Uber para la entrega. Es más rápido y económico utilizar Amazon o Mercado Libre. ### 1/5 — Imposible comprar cosas por medio de la app *2021-07-21* No me deja añadir ningún artículo a mi carrito, es bastante estresante… ### 1/5 — Non functional *2020-02-18* Just downloaded the app.. at first it was working right. Gave coupon which is great but when Im trying to put the info of my dog it started malfunctioning. It keep putting me back to registration. Can’t even use it. So I end up using the website. Very disappointed! ### 2/5 — Vayan a la tienda *2024-11-29* Es una basura esta app, todo es mas dificil de encontrar. ME COBRÓ un pedido, no me lo registró y llevo 3 días peleando mi pedido o pago. ### 3/5 — Plataforma con fallas *2022-08-28* La app siempre presenta fallas pero hoy ha presentado muchas más. ### 3/5 — Difícil comprar *2022-03-08* Es muy fácil agendar cita para grooming. Sin embargo, es confuso hacer una compra. Cargas tu cupón de descuento, y a la hora de pagar nunca me ha sido aplicado. Visualmente esa sección, antes de poner “wishlist “, es muy confusa. ## Most praised reviews (10 highest-rated) ### 5/5 — Love the app *2023-02-24* Makes it so easy to schedule the grooming appointments ### 5/5 — Petco Puerto Vallarta Fluvial *2023-02-18* We like this Petco store. We buy our sweet little Yorkie, Frida, her food. We often get her groomed here and they have this Petco App that I’m using right now which gives us discounts. And we get her traveling papers from the doctor here. And of course it’s convenient to Costco and La Comer. ### 5/5 — Me encanta la aplicacion!! *2022-12-15, version 1.3.0* Hace las cosas muy faciles.. ### 5/5 — Mucha utilidad en la App *2022-04-20* Me encanta hacer la citas en línea, y revisar también lo que tienen en stock. Para mi es muy muy útil y practico poder acceder a petco desde la app ### 5/5 — Muy practica! *2021-10-10, version 1.1.29* Es súper fácil agendar una cita y pedir los alimentos!!! ### 5/5 — 👍🏼 *2021-06-01* Muy útil me encanta agendar mi cita para servicio grooming a través de la app ### 4/5 — Citas *2023-09-09* Que las citas se puedan ligar con el calendario del teléfono para que recuerde ### 4/5 — Súper *2022-06-10* Es un apoyo ya que es fácil y práctico, no cambien ### 4/5 — Padrísima *2021-01-13* Me gusta la facilidad y practicidad que tiene! Me gustaría que me aparecieran los precios en los servicios que seleccione al agendar grooming ### 4/5 — Bastante buena *2020-05-15* Esta nueva versión permite hacer citas, usar cupones y comprar en línea --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*