# Petco: The Pet Parents Partner — Grooming, Training & Shopping

> Pet supply shopping, grooming booking, and pet health management app. (iPhone/iPad app by PETCO Animal Supplies Stores, Inc..)

- Source: https://appshunter.io/ios/app/petco-the-pet-parents-partner/id1368715736 (this page in markdown: same URL + `.md`)
- Developer: [PETCO Animal Supplies Stores, Inc.](https://appshunter.io/developer/1233252182)
- Category: Shopping
- Price: Free
- Rating: 4.70/5 from 413,287 App Store ratings · 784 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 101 MB
- Languages: American English
- Released: 2018-04-30
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/petco-the-pet-parents-partner/id1368715736/reviews.md

## What is Petco?

The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores.

GET IT TODAY

You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car.

PERSONALIZED TO YOUR PETS

Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet.

Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life.

BOOK GROOMING APPOINTMENTS AND GET REWARDED

Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, members can unlock the grooming perk in the app and receive a free 8th groom. Need to rebook, reschedule or cancel? You can do that in the app as well.

PERSONALIZED SHOP

Setting your pets up with Autoship, quickly buying something again, and finding the best nutrition and supplies has never been easier.

PETCO PERKS

Petco Perks is the most rewarding way to spoil your pet. Members earn points toward Petco Cash on food, grooms, litter, vet visits—everything! Plus, 3x points on Petco brands. Track, load and redeem your Petco Cash and keep tabs on all your personalized offers right in the app.

AUTOSHIP

Life gets busy - we get it. That’s why Autoship brings your pet’s must-haves straight to your door. Get your pet’s favorites on your schedule, on your doorstep, on repeat. Skip, add, or change at anytime, no commitment necessary.

## Key features

- In-app shopping with curbside pickup
- Personalized pet profiles
- Health and needs tracking
- Grooming appointment booking
- Repeat delivery setup
- Vital Care membership management

## Chart rankings

- #109 in Top Free · Shopping (US App Store)

## What do users think of Petco?

Overall sentiment: negative

**Pros**

- 🚀 Convenient purchases
- 🚀 Cheaper online prices
- 👍 Easy to use
- 👍 Rewards program
- 👍 Good customer service

**Cons**

- 🐛 Glitchy and buggy app
- 🐛 Slow and unresponsive
- 🐛 Inaccurate inventory and availability
- 🐛 Difficult to navigate
- 🐛 Payment and checkout issues
- 🐛 Unreliable repeat delivery
- 🐛 Poor in-app experience compared to website

**Commonly reported bugs**

- Login issues and inability to stay signed in
- Frequent crashes and app freezes
- Incorrect pricing and discount application
- Delivery and pickup order problems
- Inability to update account information

**Most requested features**

- Improve search and filtering capabilities
- Add ability to manage pet profiles and records
- Integrate Apple Pay and other mobile payment options
- Provide more transparency on product availability
- Streamline the checkout and order management process
- Improve synchronization between app and in-store experience

## Recent user reviews (10 of 784)

All indexed reviews: https://appshunter.io/ios/app/petco-the-pet-parents-partner/id1368715736/reviews.md

### 2/5 — Online sucks!!!

*2026-08-23, version 9.43.1*

They didn’t process my order and then I had to buy full price in store and then the second day they processed my order online and also took my money!!

### 2/5 — Auto ship

*2026-08-21*

After hearing about autoship I signed up what a horrible mistake that was. First delivery date was changed twice from original date shown in the Petco app not a huge issue since I still had food for my dogs. Second delivery was scheduled for August 19th the same day I was out of food for the dogs. As I waited so did my dogs… 3pm still no delivery by 6pm no food for my dogs! I checked the tracking for my delivery now it’s showing arriving August 20th. I jump in the car and go purchase enough to get us through August 20th date. On the 20th I checked tracking NEW delivery date 8/22 WTH.
I go back to Petco and by a small bag of dog food being inconvenience again is a horrible waste of my time not considering the safety of my pets. I’m not waiting for a book to arrive, I waiting for an essential item for my dogs. Call the store asking if I can pick up the items I had already paid for? nope! So not our problem call the 877 number was their solution for my starving dogs. No results from the 877 corporate number ( leave a message and we will return your call tomorrow) I have so much to say at this moment but I want to keep this PG-13 so I will end it here. What a waste of time, energy and money since I had to buy extra food while waiting using time and gas to compensate Petco “not our problem” approach

### 1/5 — Technical Issues

*2026-08-20, version 9.43.0*

I’m trying to book a grooming appointment and it keeps saying technical issue and kicking me out.  So frustrating.

### 5/5 — The best place for my dog!!

*2026-08-18, version 9.43.0*

I've been taking my dog ​​there for about five years and I highly recommend it. From the attentive service to how happy my dog ​​always leaves, it's wonderful. There's always a woman working there; I don't remember her name, but she has gray and white hair, and sometimes she wears a braid. She's so kind and charismatic that she makes you feel safe. I love this place and its people.

### 4/5 — Pet love

*2026-08-18, version 9.43.0*

Shellie turtle is happy with the night crawler worms are great!

### 5/5 — PETCO

*2026-08-18, version 9.43.0*

Very nice, friendly

### 5/5 — ANNA!!

*2026-08-16, version 9.43.0*

Anna grooms my two zuchon and she always does a super job! She needs a raise! :)

### 3/5 — App is kinda slow, VPN connection blocked

*2026-08-05, version 9.42.0*

The app itself is okay, though the search engine leaves much to be desired, as in the filtering doesn’t provide great results and often provides a broad overview of your criteria. If you use a VPN, you will be logged out, which is incredibly annoying when you get notifications. Petco cares more about selling your IP address and data to further enrich the Epstein class than it does about its customers protecting their data.

### 1/5 — App is suddenly unusable

*2026-08-02, version 9.42.0*

As of the past week, the app keeps throwing an error that says, “Ruh Oh! Something went wrong, please try again later.” Tapping retry brings the same error box over and over again. It sometimes works for a few minutes, but won’t keep me logged in, won’t let me go through checkout (once it suddenly marked all the items in my cart as out of stock), and keeps making me do a slider test due to “unusual activity” detection. Updating didn’t help. Uninstalling and reinstalling didn’t help.

### 5/5 — Tropical smoothie

*2026-07-31, version 9.42.0*

You have a good variety of tropical fish at very reasonable prices

## Frequently asked questions about Petco

### What can I do with the Petco app?

The Petco app allows you to shop for pet supplies with options for in-app purchase and curbside pickup. You can also manage your pet's health and needs, track their purchase history, and book grooming appointments. The app also facilitates managing your Vital Care membership and rewards.

### How does the grooming feature work?

You can schedule grooming appointments for your pet directly through the app. The app connects you with skilled groomers who understand your pet's specific needs based on age, breed, and coat type. You can also rebook, reschedule, or cancel appointments within the app.

### Is there a cost to use the Petco app?

The Petco app itself is free to download and use. While there are no direct costs associated with using the app's core features, purchases made for pet supplies or grooming services through the app will incur charges. There is also a Vital Care membership that offers benefits for a fee.

### What are the benefits of setting up my pet's profile?

Setting up your pet's profile personalizes the app experience, making it easier to find and access everything you need for them. It helps in managing and tracking their complete health and needs by analyzing your purchase history to ensure all care categories are covered for a happy and healthy life.

### Can I get rewards for using the app?

Yes, members can unlock grooming perks in the app and receive a free 8th groom. Additionally, the app allows you to track, load, and redeem your Vital Care points and Vital Care Rewards, making pet care more affordable.

## Version history (last 5 releases)

### 9.44.0 — 2026-08-26

Thanks for downloading the Petco App! This release includes technical updates to improve your experience, boost performance, and fix bugs across the app.

### 9.43.1 — 2026-08-20

Thanks for downloading the Petco App! This release includes technical updates to improve your experience, boost performance, and fix bugs across the app.

### 9.43.0 — 2026-08-12

Thanks for downloading the Petco App! This release includes technical updates to improve your experience, boost performance, and fix bugs across the app.

### 9.42.0 — 2026-07-30

Thanks for downloading the Petco App! This release includes technical updates to improve your experience, boost performance, and fix bugs across the app.

### 9.41.0 — 2026-07-15

Thanks for downloading the Petco App! This release includes technical updates to improve your experience, boost performance, and fix bugs across the app.

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| --- | --- | --- | --- |
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## More apps by PETCO Animal Supplies Stores, Inc.

- [PetCoach by Petco](https://appshunter.io/ios/app/petcoach-by-petco/id799167181)
- [Petco: 2023 Epic Achievers](https://appshunter.io/ios/app/petco-2023-epic-achievers/id1479995494)
- [VetPoint](https://appshunter.io/ios/app/vetpoint/id6476632033)

All apps by PETCO Animal Supplies Stores, Inc.: https://appshunter.io/developer/1233252182

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*