# Petco: The Pet Parents Partner — user reviews > 785 indexed App Store user reviews of Petco by PETCO Animal Supplies Stores, Inc., rated 4.70/5 from 413,287 ratings. - Source: https://appshunter.io/ios/app/petco-the-pet-parents-partner/id1368715736/reviews - App overview in markdown: https://appshunter.io/ios/app/petco-the-pet-parents-partner/id1368715736.md - Rating breakdown: 5★ 357,764 · 4★ 29,368 · 3★ 10,726 · 2★ 4,743 · 1★ 10,686 ## What do users think of Petco? Overall sentiment: negative **Pros** - 🚀 Convenient purchases - 🚀 Cheaper online prices - 👍 Easy to use - 👍 Rewards program - 👍 Good customer service **Cons** - 🐛 Glitchy and buggy app - 🐛 Slow and unresponsive - 🐛 Inaccurate inventory and availability - 🐛 Difficult to navigate - 🐛 Payment and checkout issues - 🐛 Unreliable repeat delivery - 🐛 Poor in-app experience compared to website **Commonly reported bugs** - Login issues and inability to stay signed in - Frequent crashes and app freezes - Incorrect pricing and discount application - Delivery and pickup order problems - Inability to update account information **Most requested features** - Improve search and filtering capabilities - Add ability to manage pet profiles and records - Integrate Apple Pay and other mobile payment options - Provide more transparency on product availability - Streamline the checkout and order management process - Improve synchronization between app and in-store experience ## Newest reviews (14 of 785) ### 2/5 — Online sucks!!! *2026-08-23, version 9.43.1* They didn’t process my order and then I had to buy full price in store and then the second day they processed my order online and also took my money!! ### 2/5 — Auto ship *2026-08-21, version 9.43.1* After hearing about autoship I signed up what a horrible mistake that was. First delivery date was changed twice from original date shown in the Petco app not a huge issue since I still had food for my dogs. Second delivery was scheduled for August 19th the same day I was out of food for the dogs. As I waited so did my dogs… 3pm still no delivery by 6pm no food for my dogs! I checked the tracking for my delivery now it’s showing arriving August 20th. I jump in the car and go purchase enough to get us through August 20th date. On the 20th I checked tracking NEW delivery date 8/22 WTH. I go back to Petco and by a small bag of dog food being inconvenience again is a horrible waste of my time not considering the safety of my pets. I’m not waiting for a book to arrive, I waiting for an essential item for my dogs. Call the store asking if I can pick up the items I had already paid for? nope! So not our problem call the 877 number was their solution for my starving dogs. No results from the 877 corporate number ( leave a message and we will return your call tomorrow) I have so much to say at this moment but I want to keep this PG-13 so I will end it here. What a waste of time, energy and money since I had to buy extra food while waiting using time and gas to compensate Petco “not our problem” approach ### 4/5 — Pet love *2026-08-18, version 9.43.0* Shellie turtle is happy with the night crawler worms are great! ### 3/5 — App is kinda slow, VPN connection blocked *2026-08-05, version 9.42.0* The app itself is okay, though the search engine leaves much to be desired, as in the filtering doesn’t provide great results and often provides a broad overview of your criteria. If you use a VPN, you will be logged out, which is incredibly annoying when you get notifications. Petco cares more about selling your IP address and data to further enrich the Epstein class than it does about its customers protecting their data. ### 3/5 — Sensitivity, please. *2026-07-27, version 9.41.0* Good app. But listen, if I cancel an Autoship and select “I no longer have this pet” as the reason, don’t remind me that I’ve already saved $46 on the Autoship and ask me if I’m sure I want to cancel. I’m grieving. Please, for the sake of ALL your users who will one sad day find themselves clicking the same button, edit the logic to have some sensitivity. ### 1/5 — Can never find my rewards points *2026-07-20, version 9.41.0* Just make it simple put my rewards points right on the first page so all I have to do is open it up and click on it. Activate my points and use them. I always have to go searching through this website to find it. Makes me just not want to come to Petco anymore. ### 3/5 — App changes *2026-07-19, version 9.41.0* It seems as though the app has changed and I find it hard to locate my perks specifically my grooming with my stamps. I had a free grooming and I can’t find it. ### 1/5 — This damn app *2026-07-19, version 9.41.0* I hate this app with almost my whole being. Crashes randomly, is insistent on using my old address instead of my new one and has sent stuff there several times. Some of the slowest loading screens I’ve ever experienced, randomly logs me out or says my account doesn’t exist??? Ordering prescription food with this app is a nightmare. Every other order I make with this app causes me so. Much. Hassle. When asking for substitutes it only provides like 5 suggestions and doesn’t give you the options of anything else. Anytime I make a grooming appointment it some how was never scheduled. Not to mention everything in this store is over priced and somehow, when I went in store to purchase something I’ve been ordering online for months it was cheaper. Caring for my pet has never been more of a hassle. Begging developers to fix all these BUGS. I can’t even list them all ### 1/5 — Notifications *2026-07-18, version 9.41.0* All apps these days deserve a 1… or less. The stupid notifications. I wouldn’t mind some, but theee days my phone just blows up with them, and I always just fill in disable it all. ### 2/5 — My rewards subscription doesn’t show online *2026-07-18, version 9.41.0* Talked to someone on the phone who supposedly merged two user profiles that I had inadvertently created. I still can’t see the upgraded membership that I’m paying for monthly. ### 1/5 — Horrible animal care *2026-07-18, version 9.41.0* Petco is one of the biggest cooperations that neglect and abuse every animal they sell from a mass animal mill. ### 2/5 — Why is the app so bad *2026-07-16, version 9.41.0* The app is so bad. Searching for dog food and many times with with give and error though on the website it works fine. Clunky interface. ### 3/5 — I’m torn *2026-07-13, version 9.40.0* I usually love auto ship. I get it every time no hassle. This time I received a bag that was cut open and food everywhere. There was a 4 inch slice. The food is very expensive and to receive only a partial order is very frustrating. 😡 ### 1/5 — Poor Customer Service! *2026-07-12, version 9.40.0* It is impossible to reach a human being for customer service. No phone number to call. I keep getting routed to a chat bot to resolve a problem of items missing from my auto-shipment, with no real resolution offered. It’s infuriating and unacceptable. ## Most critical reviews (10 lowest-rated) ### 1/5 — Love store/hate the app! *2026-08-25, version 9.43.1* I constantly have issues with logging into the app. Frequently get the message uh-oh we are having issues, please try again later! So frustrating when trying to manage auto-ships! ### 1/5 — Technical Issues *2026-08-20, version 9.43.0* I’m trying to book a grooming appointment and it keeps saying technical issue and kicking me out. So frustrating. ### 1/5 — App is suddenly unusable *2026-08-02, version 9.42.0* As of the past week, the app keeps throwing an error that says, “Ruh Oh! Something went wrong, please try again later.” Tapping retry brings the same error box over and over again. It sometimes works for a few minutes, but won’t keep me logged in, won’t let me go through checkout (once it suddenly marked all the items in my cart as out of stock), and keeps making me do a slider test due to “unusual activity” detection. Updating didn’t help. Uninstalling and reinstalling didn’t help. ### 1/5 — Mistakes happen *2026-07-31, version 9.42.0* Made a mistake with a refund and ended up getting moths in my dog food ### 1/5 — Constant technical issues *2026-07-30, version 9.41.0* None of my purchases get saved to my phone number. The app always signs me out. Now it keeps saying “ruh oh we encountered an issue” I haven’t been able to sign in for weeks. I’m getting everything from Chewy moving forward. ### 1/5 — Stealing data *2026-07-28, version 9.41.0* The app suddenly requires a phone number to log in. Not ok. They are just trying to sell your information there is absolutely no need for this. ### 1/5 — Bad service *2026-07-23, version 9.41.0* First one day delivery delayed,now I must go to market and pu food for cat,won’t continue auto delivery ### 1/5 — This level of security for a pet store? *2026-07-23, version 9.41.0* This has a higher level security than my Bank of America app ### 1/5 — Full Sound Ads *2026-07-21, version 9.41.0* App contains full sound ads that overrides and quits out of anything playing on your device while trying to shop. So obnoxious. Hard pass. ### 1/5 — Charles *2026-07-20, version 9.41.0* Hey, did my dog room and it was they truly are full service ## Most praised reviews (10 highest-rated) ### 5/5 — The best place for my dog!! *2026-08-18, version 9.43.0* I've been taking my dog ​​there for about five years and I highly recommend it. From the attentive service to how happy my dog ​​always leaves, it's wonderful. There's always a woman working there; I don't remember her name, but she has gray and white hair, and sometimes she wears a braid. She's so kind and charismatic that she makes you feel safe. I love this place and its people. ### 5/5 — PETCO *2026-08-18, version 9.43.0* Very nice, friendly ### 5/5 — ANNA!! *2026-08-16, version 9.43.0* Anna grooms my two zuchon and she always does a super job! She needs a raise! :) ### 5/5 — Tropical smoothie *2026-07-31, version 9.42.0* You have a good variety of tropical fish at very reasonable prices ### 5/5 — Cats *2026-07-29, version 9.41.0* My cat loves clothes , sleeps all day and all night and exercise ### 5/5 — Grooming *2026-07-26, version 9.41.0* Brenisty is the best ### 5/5 — Tony a DIY guy *2026-07-12, version 9.40.0* 1st fish tank ### 5/5 — Petco rate *2026-07-03, version 9.40.0* Amazing. ### 5/5 — Pearl Marie simpkins *2026-06-27, version 9.39.2* Thank you for your many many years of services towards my fur babies. It is with great sadness that my Pearl Marie has received her Angel Wings. Petco has been a great service to me for over 30 years starting off with 2 guinea pigs: Tasha Violet,Winston Jeffrey, and several goldfish. And now, the loss of my dear Pearl Marie.I will no longer need your services . Thank you so so much for all the excellent service we received through the years.The staff has always given phenomenal service.(located in West Orange). Thank you again enjoy your day. ### 5/5 — Love *2026-06-24, version 9.39.1* I love Petco ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*