# PetCoach by Petco — user reviews > 97 indexed App Store user reviews of PetCoach by Petco by PETCO ANIMAL SUPPLIES STORES, INC., rated 4.58/5 from 220 ratings. - Source: https://appshunter.io/ios/app/petcoach-by-petco/id799167181/reviews - App overview in markdown: https://appshunter.io/ios/app/petcoach-by-petco/id799167181.md - Rating breakdown: 5★ 179 · 4★ 19 · 3★ 6 · 2★ 2 · 1★ 14 ## What do users think of PetCoach by Petco? Overall sentiment: positive **Pros** - 🚀 Fast response times from veterinarians (often within minutes to hours) - 💰 Affordable pricing with free and paid options available - 👍 Easy-to-use interface for asking questions - 📱 Convenient access to professional vet advice without office visits - 🎯 Helpful for anxious pet owners and minor health concerns - ✅ Knowledgeable and caring veterinarians providing detailed answers - 🆓 Free 24-hour question option available - 📸 Ability to include photos with questions for better diagnosis - 🐾 Support for exotic and uncommon pet types - 💡 Comprehensive database of previous Q&A for browsing **Cons** - 💸 Pricing has increased significantly over time - 🐛 App frequently freezes and fails to load content - 🔄 Cannot navigate backwards in page history, requires retyping searches - 😕 Generic and vague responses from some veterinarians - ⏱️ Inconsistent response times despite paid options - 🔐 Difficulty accessing previously paid questions and answers - 📝 UI issues with text input boxes hidden by keyboard on iPhone - 🚫 Some links don't work properly - ⚠️ Occasionally poor medical advice or overly alarmist responses - 🔑 Auto-logout issue requiring repeated login **Commonly reported bugs** - App fails to load or gets stuck on loading screen - Text input box covered by keyboard on iPhone, preventing visibility of typed text - Inconsistent link functionality - Auto-logout on app close requiring re-login each time - Freezing when viewing question history or notifications - Questions not sending or responses not being delivered despite payment - Breed selection difficult or impossible during pet profile setup **Most requested features** - Ability to search for veterinarians by specialty (e.g., ophthalmology) - Detailed review system for individual veterinarians - Improved navigation with back button functionality - Better organization and searchability of past questions and answers - Dark mode option - Persistent login to avoid repeated authentication ## Newest reviews (14 of 97) ### 4/5 — Excellent resource *2022-07-30* I really appreciate the knowledge gained from this app. Thr are a couple of UI oversights that are annoying, such as not being able to move backwards in your page history so you must retype your keyword search after reading every article. Nevertheless the content has filled many gaps in my knowledge of animal care and enabled me reduce veterinary expenses by resolving minor issues at home and teaching me how to identify & monitor for signs of trouble in due time to schedule appts and receive adequate veterinary support as necessary. The increased competency in petcare yields a much happier, healthier life for me and my best friends. I would recommend this app to any pet owner. ### 4/5 — Great Advice *2021-07-14, version 2.9.68* Thanks pet coach. They always give me great advice for my fur babies and save me tons of money at the vet by giving me an idea of what to ask when I get there. ### 3/5 — Can’t find my questions that I paid for *2020-07-02, version 2.5.59* I paid $5 to ask a question but there’s no way for me to get to my question and answers. The only way is by clicking on the notification but once that’s gone, I’m unable to view the answers again. Bad UI. ### 4/5 — Valuable service, app has some technical quirks *2020-05-26* I’ve used the paid consultations several times and have found them very useful, even if the answer is simply “you do (or don’t) need to see a vet in person soon because ...”. One really annoying technical issue: on an iPhone, when I am typing in the chat with a vet, I cannot see the text box - it is covered up by the keyboard. So I can’t see what I’m typing and end up with a lot of typos that are a pain to fix because as soon as you click in the text box, the keyboard comes up and you can’t see the text anymore. Another small glitch: sometimes links don’t work. When I tap on them, nothing happens. Other times they work fine. I agree with another review that said it would be great if you could search for vets with specific specialties (e.g. ophthalmology) and write more detailed reviews for vets. ### 4/5 — Like the idea! *2020-03-03* I’ve used this app a lot lately! Most of the time I get helpful or insightful answers. Sometimes someone answers with something super textbook or seems to gloss over the particular details I added in. I usually use the free 24 hour question so I don’t really have complaints there. Just like IRL sometimes you get a vet who you like and sometimes you aren’t quite satisfied. I’ve yet to pay for a consult but certainly would consider it. I do wish there was a way to search vets on the platform and see their question history to seek out one that seems like they might be a good fit for whatever the situation is. My main issue with the app itself is that I hardly can get it to work for some reason. My software and app are up to date, but if I’m browsing others questions and click to read full answer, it sits loading. Same thing when I try to view my own profiles question history or tap on notification that I have a response. This freezing up happens every time I use the app far as I can tell. So I use it to ask Qs and have to go to browser when I get notice there’s been a response. App could use some work but, the concept is super appreciated and I appreciate those vets and techs who take the time to thoughtfully answer! ### 5/5 — Great for hypochondriac pet parents *2019-10-20, version 2.5.52* I’m a horrible worry wart when it comes to my fur kids-so it’s great to have an app like this that can help with quick questions and advice! They have free services and premium-I only used the free and I got a fast response to my question. (I needed to find out if I should go to a vet or if it was something I could bring up at the next checkup-I don’t have much funds to use for vet visits unless it’s necessary.) Highly recommend this app! ### 5/5 — Thank you for the advice *2019-10-18, version 2.5.52* Dr. Melanie, BVSc MS, Thank you so much for the quick response for my dog Sooner. I did take him to the vet as recommended! The veterinarian gave him a Cortisone shot and some Antibiotics for the infection. Which the vet said was allergies as you predicted. I highly recommend this app for all animal lovers & owners! ### 5/5 — Best app for worried pet owners *2019-10-12, version 2.5.52* I was scared of when my fiancé told me that her tooth fell out and I went straight to the app to confirm and omg I feel so much better ### 5/5 — Awesome app *2019-10-03, version 2.5.52* This is a really helpful app. A must have for any pet owners. You can use it for advice on anything from wound treatment to nutrition and anything in between. Being a hedgehog owner it’s hard to find help for any questions I may have because not many people have them, but I always get help for him on here! And I get very quick responses! ### 5/5 — Awesome! *2019-09-20, version 2.5.52* I think this is the best app ever! If you’re a pet owner it’s a life saver! ### 5/5 — Thank you vets *2019-09-20, version 2.5.52* Love the app and appreciate the vets taking time to answer my many questions. They’ve always been super helpful and don’t know what I’d do without them. Thanks again!! ### 4/5 — Always helpful *2019-09-03, version 2.5.52* I have used this site for vet help when I needed it in a pinch and the vets have always been really helpful...thanks. ### 5/5 — Set me at ease *2019-08-27, version 2.5.52* Destini Holloway answered quickly and professionally and gave me some great advice about my dog’s eye issue. It set me at ease and helped me know what to do next. ### 5/5 — QueenBee *2019-08-11, version 2.5.52* This app is so great & all for $0 it’s amazing oys taught me so much about my cat which I would of thought i already knew thanks Pet Coach keep up the good work!!! 5x⭐️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t Pay for Advice *2021-09-23, version 2.9.69* My dog had a growth that seemed to appear overnight. It was after hours, so my vet was closed, but I was anxious so I paid for a vet’s advice. The window of time for response was six hours, so I was asleep before I got a response that was generic and riddled with typos. “Might be cancer, might not be”. Save your money and just take your pets to the vet. ### 1/5 — Used to be a great app, now all they want is money. *2021-06-05* I’ve had this app for around 4 years. At first, everything was free & I got my answer within a couple of hours. It was great. A while after, they started charging $5 for a question; which I understand. Now, they charge you $5 for the bare minimum & $20 if you want to add MORE THAN ONE PHOTO!!!! It’s absolutely pathetic how much their prices have gone up. The vets also reply in such vague terms & it’s almost the same exact reply for every question as well. Will no longer be supporting this app, & will not be recommending it to friends & family anymore. Disgusting behavior. ### 1/5 — Was told it was free to talk to a vet *2021-03-06, version 2.9.68* It’s a lie you can’t talk to a vet anytime ### 1/5 — Most frustrating app.... *2020-11-13, version 2.5.65* This app is a total LIE. Good luck setting up your pet’s profile it’s impossible to get the “breed” correct. Get through all that by “skip this section” only to have to pay $5 for somebody, who knows, to tell me I should take my cat to a vet. SMH ### 1/5 — Worst online vet ever *2020-11-13, version 2.5.65* I tried to explain to this vet that my dog had injured his leg and I wasn’t sure if it was broken or a torn ligament because he was fine for a few days and then suddenly had swelling and she tried to tell me that he had cancer/mast cell tumor!!! That’s crazy, I’ve been around animals my whole life and never had such a bad experience with a vet. Clearly uneducated “veterinarians” on this app. Wasted $20. Just go to a regular vet ### 1/5 — Hopefully deleting soon *2020-09-09, version 2.5.59* While I used this app for my last kitten recently I asked a question and the vet viewed it and as far as I know did not get back with me for my answer so they took $20.00 out of my bank account for absolutely no answer apparently will not be using this any longer. I want to thank the Vet that did get back with me the second time I asked the question!!😡😡 ### 1/5 — Generics answers from “vets” you could Google *2019-08-06* I have had the app paid for by my pet insurance. I was happy to use it as a supplement to vet visits. Do not waste you money. Every single detailed question, some with photos, returns a completely generic answer and often “take dog to vet”. Of course I have Googled the concern before posting questions and the answers and practically verbatim what you’d find in an article. Never any answer specific to the details I provide. Example, “What should my papillons healthy weight goal be?” Included age and body measurements. “Answer “the healthy weight for a papillon is 7-11lbs.” That is the breed standard of course I know this. My dog is petite and that is not her healthy weight range for her puppy starting weight nor her widthxheight which was provided. If you are smarter than the app time is better spent going to a real vet and using free Google. The app is fine my suggestion to dev would be to put users questions on the How screen and feed. It’s hard to find what you care about. ### 1/5 — Premium services are a ripoff *2018-12-30, version 2.5.2* I payed for the premium services thinking that talking to a real veterinarian would be valuable in helping figure out what I should do with my pet. The “expert” gave no advice or clarity that I hadn’t already looked up and found online. It basically seemed like she was just googling things and then regurgitating what she found. $30 was a ripoff. ### 1/5 — Doesn't work *2015-01-05, version 1.4* Doesn't work ### 2/5 — Won’t load *2019-01-03* I used to really really like this app it was really helpful, but it stopped loading, today is my first time going on ti again for almost a year. I have internet and everything else loads and goes really quick with the internet. I go on to PetCoach and it just sits there on the loading sign. I keep closing out of it then going back in and it still doesn’t load. The last time I was on it I asked a question and no one ever replied, then I go on it to check it out and it didn’t send, I sent it like 3 times and it didn’t work or no reply. It needs to be fixed otherwise I would really really like the app again. ## Most praised reviews (10 highest-rated) ### 5/5 — Incredibly Helpful *2024-05-16* My 7 month puppy has a growth on the top of her head that really concerned me. Family & friends said “nothing to worry about, probably a bug bite.” I’m glad I asked a vet through this app because she encouraged me to go to the vet. We just returned home from the vet, my pup has a tumor & we’re awaiting the biopsy results. It’s most likely benign but I’d rather know for certain. It. Is. A. Tumor! (Arnold humor for us old fogies lol) ### 5/5 — Really helpful! *2021-02-18, version 2.9.68* This app is amazing a simple $5.00 i got to ask my question and a professional gave me an answer within the hour. Its perfect for not stressing your pets out with a vet trip and not stressing you out by breaking the bank. I would 100% recommend using this if you have any questions about your animals. ### 5/5 — Amazing! *2020-04-15, version 2.5.57* Service is great, vet responded within 5 minutes. Easy to use and very helpful. ### 5/5 — Thanks *2020-04-15, version 2.5.57* I think this app is very useful because it helps me with my 4 week old kitten Mochi.It answers all my questions quickly and I’m learning new things from it.Thank you Pet Coach app!! ### 5/5 — Very Helpful App *2020-03-08, version 2.5.56* Thank you for getting back to me so quickly. I appreciate your input and advice regarding my rat terrier's lack of muscle on his forehead. I realize an app cannot give a complete clinical answer, not knowing the animal in question...but, you have put my mind somewhat at ease and given clear advice. Beau does have a vet; I just feel better getting a "second opinion". Thanks, again. ### 5/5 — Greatest app *2020-02-18, version 2.5.56* Professional service and best veterinary😍 ### 5/5 — Go-To Resource, So Grateful *2020-02-10, version 2.5.56* As a first time sole dog owner, this app has been a life-saver for me. Quick, helpful, thorough answers with really caring thoughtful responses. Thank you! ### 5/5 — Amazing *2019-11-25, version 2.5.52* This app is great, and I don’t even have to wait very long before I got my answer. ### 5/5 — Best app for any anxious pet owners! *2019-11-22* I overreact constantly about every little thing that seems funny about my cats, and this app makes it so easy for me to get a professional opinion without having to go to the vet all the time. They always calm my nerves when my vet hospital is closed and i’m worrying myself! I have never gotten a bad or generic answer. I always pick the “24 hr FREE option” and they always respond super quick. The quickest response i have gotten was 1 minute! ### 5/5 — So Efficient! *2019-11-06* I just downloaded this app because of a small thing I wanted answered by a vet. I of course don’t have time to go to the vet for a minor thing so I turned to this app. The two options, 1. Get your answer within a day for FREE 2. Get your answer right now for $8.00, allow for perfect division of urgent and minor matters. I chose 24 hrs and a vet expert responded with a helpful answer in minutes! There quick response time completely exceeded my expectations. This app gets five stars and I will be sure to use it for all of my pal’s small issues that occur ever now and then!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*