# Petcube — user reviews > 287 indexed App Store user reviews of Petcube by Petcube Inc, rated 3.70/5 from 1,022 ratings. - Source: https://appshunter.io/ios/app/petcube/id720151500/reviews - App overview in markdown: https://appshunter.io/ios/app/petcube/id720151500.md - Rating breakdown: 5★ 558 · 4★ 90 · 3★ 81 · 2★ 76 · 1★ 217 ## What do users think of Petcube? Overall sentiment: negative **Pros** - 🚀 Great for monitoring pets - 🔍 Useful for checking on pets when away - 👍 Allows sharing with friends and family - 💡 Innovative concept of pet camera - 🤖 Helpful for new pet owners **Cons** - 🐛 Frequent connectivity issues - 🔒 Security concerns with unencrypted calls - 💰 Expensive with subscription required for key features - 🙄 Constant upselling and ads for premium services - 🤯 Buggy and unreliable app experience **Commonly reported bugs** - App crashing and freezing issues - Inconsistent video quality and audio - Unreliable motion detection and alerts - Inability to reconnect camera after updates - Syncing issues between multiple devices **Most requested features** - Ability to turn off camera remotely - Option to disable vet chat feature - Bulk video deletion - Customizable motion detection settings - Support for more pet types beyond just dogs and cats ## Newest reviews (20 of 287) ### 2/5 — To many ads for their subscription *2026-08-14, version 8.5.0* The app prioritises showing ads for features locked behind a subscription than showing you the cameras when opening the app. Even after paying for the subscription they still show more ads for other features they sell. If I was looking for cameras again I’d look elsewhere where first. ### 2/5 — App keeps logging me out , keeps asking me to subscribe *2026-06-18, version 8.3.0* Long time user and the app has been pretty good over the years but lately it’s been logging me out after every session. It’s so frustrating. I’ve looked for settings to “keep me logged in” but can’t find anything. Also the relentless paid subscription requests are getting old. I can’t afford to subscribe so please stop asking me to. I bought 3 cameras that should be enough. Let us opt out of the subscription requests ### 3/5 — Bring Ukrainian colors logo back *2026-06-17, version 8.3.0* Please bring Ukrainian colors logo back. It looks better and reminds people that Ukraine is under attack. ### 4/5 — Login problems *2026-06-01, version 8.2.2* The app keeps logging me out for some reason. I’ve used Petcube for almost a year now. ### 1/5 — Works occasionally, hate new home screen *2026-04-17, version 8.1.1* Three major things to note as a non subscription customer: 1) This device is very finicky with wifi. If you are not in the same area, much less building, but are STILL connected to a stable wifi, you WILL have slow connection to the app and have high chances of getting error messages (THIS CAN STILL HAPPEN IF YOU ARE IN THE SAME AREA AS THE CAMERA). 2) Two people CANNOT open the camera at the same time. You WILL get an error message. 3) Before, you would automatically be able to tap on the live feed option upon app launch. NOW, you will land on a “Home” screen, which is JUST ADS. This is by far the worst change to this unstable app. Now the app takes much longer to launch, and once it does, you’re met with an ad before you can even access the live feed to see your pet. I hope enough people can complain so this ridiculous home screen and blatant attempt at getting more money from customers for a poor quality service (see other reviews from subscribed customers) can be removed. Customers just want to launch the app and immediately see their pet. It is an app to a live feed camera and should be usable as such. Disappointing product, unfortunate that when it works it’s fine, but more than half of the time something is wrong. ### 1/5 — Cannot connect to wifi! *2026-04-14, version 8.1.1* I’ve set the wifi to 2.4hz, made a whole new wifi, disabled my 5hz wifi entirely, tried hot spotting through phone. Everything and it keeps saying the wifi is not 2.4ghz when it definitely is. Useless product cannot use it, wasted hours trying to fix this issue. Will be returning it to Harvey Norman never purchasing this brand again. Buyer beware. ### 1/5 — Doesn’t Work on Apartment Wi-Fi (2.4GHz Only) *2026-04-06, version 8.1.1* This app/device combination does not work on many modern Wi-Fi setups. The camera requires a 2.4 GHz network with specific router settings (like separate SSIDs), which many apartment internet systems (such as AT&T Fiber) do not allow you to control. In my case, the device connected once and worked briefly, then stopped and would not reconnect. The app consistently fails at the final setup stage with a network error, even when using the correct Wi-Fi credentials. Support confirmed this is a known limitation and not something a replacement would fix. If you live in an apartment or use provider-managed Wi-Fi, be aware this may not work at all. ### 3/5 — Good with minor issues *2026-04-03, version 8.1.1* Camera controls on the app work great. I do think the app has too many ads for upgrades and such even though we payed for the product (the camera.) Also, I believe AI images are used in the app which I do not support. ### 3/5 — Misses key moments *2026-04-01, version 8.1.1* The amount of times it does not even capture an incident or movement is insane…ly bad. ### 1/5 — Awful app, cameras unreliable *2026-03-27, version 8.1.1* The app forces me to start on a dumb AI Home Screen every time I open the app. Not acceptable. And the cameras miss at least 50% of my cat’s activity (if not more). Disappointed in my investment in this product line. ### 1/5 — Money hungry *2026-03-25, version 8.1.1* Got this device years ago for a substantial price. Years later I can’t use the device that I once paid for because we have to pay monthly fees. Such a rip off! I still use this device but the video feed is always dropping signal, saying network error, but I know it’s not my network. Waste of money. Do not buy this product!!!! ### 1/5 — Do not buy waste of money subscription required *2026-03-17, version 8.1.0* You sell cheap cameras in the hopes of people can watch their puppies or kittens while at work you guys are streaming their feed and watching their movements while charging people money for the safety their own animals rip off rip off rip off scammers ### 1/5 — No longer internet accessible *2026-03-11, version 8.1.0* Unbelievable— just stopped being able to use this because I don’t have 2.4 internet?? What a waste of money. Worst purchase ever and totally unacceptable ### 1/5 — Trash *2026-02-26, version 8.0.4* Trash, Scam Artist. They will intentionally block your WiFi from your device. ### 1/5 — Unhappy Birthday Present *2026-02-24, version 8.0.4* Unable to set up account via App or Website. Wasted hours. Therefore petcube360 product unusable. ### 1/5 — Video playback and live watch is terrible *2026-02-08, version 8.0.3* Title says it all. Playback skips like crazy so there is no point in paying for history and the live feature is horrendous too. It’s been like 6 years and they haven’t improved anything lol. Going to cancel soon tbh I’m just losing money at this point. ### 1/5 — 20 dollars a month to receive alerts. Terrible. *2026-02-05, version 8.0.3* I’ve been a PetCube customer since they first start selling to the UK. They had pricing issues from the very start being a USA company selling in the UK. UK Customer never got the same discounts & included plan benefits as USA customers, so right from the start UK customers are at a disadvantage. The camera itself is average, the alerts are ok, the camera quality is ok as in it average, but it’s something that is needed if you have pets. The issue is the pricing, a £40 camera charging $20 A MONTH just to receive notification alerts if your pet is moving around etc. This is the whole purpose of the camera, it should be included. My subscription has come to an end and it used to cost a lot less. I’m no longer going to subscribe and will find another option. I suggest you all do the same. ### 1/5 — Money hungry *2026-02-01, version 8.0.1* Got this device years ago for a substantial price. Years later I can’t use the device that I once paid for because we have to pay monthly fees. Such a rip off! ### 2/5 — App problems *2026-01-29, version 7.18.0* Bought cam to watch new puppy and the quality is amazing. My problem lies with the app. No matter how many times I set my preferences in the settings, the “let camera play a sound” button always turns itself back on. It’s the only button that does and it’s the only one driving me crazy because when I go to check if she is sleeping, it beeps and I wake her up. Can somebody fix this please? ### 1/5 — Did you seriously just remove the ability to look at video history without a subscription? *2026-01-26, version 7.18.0* Seriously? I enjoyed the limited recordings I had without a subscription but now it seems I have to upgrade to your paid subscription to see anything? That’s absurd. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Accurate *2026-08-29, version 8.5.0* I bought two of these trackers because my beagles like to take an occasional stroll.. I live on a lagoon. According to their activity, my dogs are now Olympic Swimmers! Total BS and off by almost 100 yards! ### 1/5 — Why pay for this *2026-08-27, version 8.5.0* I pay for the monthly services but the app won’t load anything so I have to keep removing the app and reinstalling. It might work for a day and then stops. I would like a refund. ### 1/5 — Not Good!!! *2026-08-26, version 8.5.0* Brought frustration and lacked value visible in my experience ### 1/5 — Not worth the purchase at all. *2026-08-25, version 8.5.0* After purchasing the camera was very disappointed to find out that to get sound notifications (when your dog barks) would be an additional £10 a month so £120 a year? Think this function should be the bare minimum in camera functionality. No mention of this on the box of the camera, will be returning asap. ### 1/5 — Bad design *2026-08-14, version 8.5.0* Bad stupid design of the app, I tried contacting them but they don’t have a phone #, when you open the app first time you won’t be able to use the laser, you have to close it and open it again to be able to do it, if they don’t fix this issue I’ll be returning the product to Costco for a refund ! Thank God I got it from Costco where there is unlimited return days policy! ### 1/5 — Waste of money *2026-07-25, version 8.5.0* I do not recommend the petcube app nor the petcam 360. It worked ok for a few weeks then had a connection fail and I was never able to reconnect it despite trying their little troubleshooting reconditions. While it work it was nice been able to see that our puppy was doing ok. But there is nothing great about it. The communication through the microphone When trying to listen or talk is useless and lagging. ### 1/5 — App needs constantly deleted and re installed *2026-07-17, version 8.4.0* Initially great but connecting the app to camera is becoming a daily battle I have to delete it to re install it daily to connect to the camera and there is no way to just directly contact them on here just trouble shooting useless info ### 1/5 — Problems *2026-07-16, version 8.4.0* When I first got this, it was great. But now I will go look at the recordings and for some reason it hasn’t recorded for the past 1, 2, 3 or some times 5 hours. What’s the purpose of having this device/app if I can see what I need to see. I reported this problem but no resolution ### 1/5 — Give us more of your money *2026-06-03, version 8.2.2* Bought a camera for my pets and all this does is try and make you subscribe and get more of your money. No thanks. Returning camera tomorrow ### 1/5 — Connected to strangers camera *2026-04-21, version 8.1.1* Installed the update and logged into my account. There’s a camera connected under my username but somehow it was connecting to someone else’s home camera. Huge screw up and privacy security concern. ## Most praised reviews (10 highest-rated) ### 5/5 — Updated Review *2025-12-26, version 7.18.0* Updated review: I figured out what the problem was with the connection. I can only have the cubes on one phone. I was trying to install the cubes on my phone and my husband's phone and that ended up being the cause of the connection problem. Now I have four pet cubes on my phone and they work perfect perfectly!!! ### 5/5 — Petition to change the first loading screen *2025-04-22, version 7.7.1* It literally looks like I’m opening bumble and it’s embarrassing can it at least not be yellow or have the hexagon that looks like honeycomb 😭 ### 5/5 — Great company! *2025-03-11, version 7.4.0* I have 4 of their cameras and love the peace of mind they give me being able to see my cat when I travel. Customer service is always fast whenever I have a question and I like how they’ve updated the app over the years. Keep up the great work! ### 5/5 — Wonderful for the price *2025-03-08, version 7.4.0* I’m very happy with this! For $35 to check in with my pups at anytime is great! It always works and is great as a home camera to check in on things! Sees great in the dark! ### 5/5 — Help *2024-09-16, version 6.4.1* I already contacted Support. I’m guessing there’s something wrong with iOS users saying that the update messed something up so now I can’t use the two pet cubes that I ordered Friday. I tried all week but can’t connect them. ### 5/5 — Adrian is amazing! *2024-09-13, version 6.4.1* I love my pet video camera so very much! We moved house around and fixed up a few things so it got packed up and didn’t use it for a couple yrs because life got busy. Rescued a new dog and needed my camera back. I couldn’t get it to connect to wifi no matter what I did and how many times so I finally asked customer service. Well hero Adrian saved the day and me for a headache! He updated it and told me how to reconnect! Not even 3 minutes later it works! I didn’t even have to leave my house 🩷 Works just as good as the day I bought it and that was about 4 yrs ago or longer! Everything works like new and love all the features it offers like night vision and more. Also has a red light the my dog loves chasing! Thank you so much Adrian! ### 5/5 — Love Keeping an Eye on My Pups *2024-07-24, version 6.3.0* I foster dogs to save lives. I use this to see how new foster dogs behave and acclimate when I’m away. It’s so convenient. ### 5/5 — PetCube *2024-01-07, version 6.0.6* Love the cameras that there is no monthly service required Customer Service is awesome! Best yet I can treat my pet while I’m gone ### 5/5 — This was great! *2023-01-31, version 5.0.6* Some bad things: it makes a beeping sound when you connect to it. The camera is a few seconds slow Some good things: it shots out treats and I love talking to my dog. Overall I would give if five stars for the effort put into this. ### 5/5 — Love it! *2022-10-27, version 5.0.0* I absolutely love my Petcube cam and the app! Always gives me a peace of mind whenever I’m away from home! I can’t imagine my daily life without it! Amazing design and really cool Ukrainian product! ❤️🇺🇦 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*