# Peter Pan Bus Lines — user reviews > 117 indexed App Store user reviews of Peter Pan Bus Lines by Peter Pan Bus Lines, Inc, rated 1.80/5 from 10 ratings. - Source: https://appshunter.io/ios/app/peter-pan-bus-lines/id1488801121/reviews - App overview in markdown: https://appshunter.io/ios/app/peter-pan-bus-lines/id1488801121.md ## What do users think of Peter Pan Bus Lines? Overall sentiment: negative **Pros** - 📱 Mobile boarding feature convenient and contact-free - ✅ Easy ticket rescheduling when working properly - 🎫 Centralized trip management in one place - 🍎 Apple Wallet integration available - ⚡ Quick purchase process when functional - 🔄 Simple ticket rebooking for past trips **Cons** - 🐛 App crashes immediately upon opening - ❌ Payment processing fails repeatedly - 🔐 Requires re-login every session - 📵 Doesn't work on iPhone/iOS devices - ⚠️ Poor user interface design and layout - 🚫 Rescheduling feature non-functional - 💳 Apple Pay integration broken - 📊 Blank/white screens during transactions - 🔗 Broken links and error pages - ⏱️ Extremely slow loading times - 🎯 Buttons unresponsive and glitchy - 📧 Password reset emails not received - 🚌 Bus service operational issues separate from app - 💰 $10 rescheduling fee without clear disclosure - 🔌 VPN compatibility issues - 👥 Inadequate customer service support - 📍 City dropdown menus don't populate **Commonly reported bugs** - App crashes on launch (iOS 18 and iPhone 13 mini compatibility) - Payment processing page hangs indefinitely - White screen of death during checkout - Purchased trips don't appear in trips tab - Manage trips tab causes app crash - JSON error 400 when adding to Apple Wallet - App freezes on date selection screen - Cannot add previously purchased trips to profile - Login credentials not saved between sessions - Text cut off at screen edges - City search dropdown non-functional - App hangs with unsupported route combinations - Duplicate charges for single purchase - Confirmation number lookup fails - Rescheduling payment fails but charges card - Website login incompatible with mobile browsers - Search function loops without date entry **Most requested features** - Apple Pay support - Stay logged in option between sessions - Real-time trip information updates - Better password reset functionality - Improved date/time picker interface - Clear fee disclosure before purchase - Better error messaging and user guidance - Responsive design for all screen sizes - Functional customer service portal - Ticket confirmation before final purchase ## Newest reviews (12 of 117) ### 2/5 — It’s service was worst *2025-10-17, version 2024.5.5* I was booked the ticket new york to Boston at 3.00 pm to 7.55 pm. In 4 hours they still didn’t pass the hartford,CT. So when we go boston after 6 or 7 hours? ### 3/5 — Won’t open *2025-06-16, version 2024.5.5* The app would not open and I was trying to see bus prices please fix this ### 1/5 — Trash App *2025-05-13, version 2024.4.11* I have used Peter Pan Bus for decades to travel. I have used this app pretty much since it came out. In the last 2 weeks I have been unable to purchase tickets through the app. There is no recourse either. ### 1/5 — Doesn’t work *2024-10-18, version 2024.2.2* App doesn’t work on iPhone running iOS 18. Just hangs with a white screen of death. ### 1/5 — So buggy *2024-10-16, version 2024.2.2* Won’t let me open my pass to scan, won’t let me reschedule trips, and non responsive when buying passes so I unknowingly purchase two and once. Ridiculously bad for a company of this size. And the customer service takes days to respond to inquiries. ### 1/5 — What when wrong? *2024-10-13, version 2024.2.2* I got to the bus station about 7 minutes before my bus is to leave and I wait there for about 30 then when someone finally come they said my bus was called and left at 5:30( that the bus I got) I know that was not the case as their were other peoples there that missed the bus as well that said the same thing. Peter Pan need to get there self in order as they are make some stupid mistake case in the end we end up on a bus that was going 30 minutes to a 1 hour away for the original stop and it ended up being somewhere where I didn’t know. Also they canceled my original bus that was for 7 pm and put me on a 10 pm bus and when I tried to call about it nobody answered and I call 3-4 times. ### 3/5 — Not much better 5 years on *2024-09-10, version 2024.2.2* My task was to reschedule a trip, same day different time. That part worked beautifully, for which I was grateful. Payment methods offered Apple Pay. Tap, doubleclick,....nothing. Tried again. Zip. Tried again. Nada. Signed in to website, same story-- choosing a new time very efficient. Apple Pay offered. Zilch. So I resorted to entering my credit card info, which yielded immediate positive results. I wouldn't have minded, if only Apple Pay had not even been offered. Latest phone (for another 4 days) and up-to-date iOS. Sigh. ### 1/5 — Do not work on Iphone 13 mini, please fix it *2024-06-30, version 2024.1.0* Your advertisement says you provide wifi on your buses so your customers can download your app. However, I cannot open it on my phone. My phone is iphone13 mini, when I click the icon, a window quickly appears and disappears, then nothing happens. Please fix it or I cannot get full user experiwnce. ### 1/5 — Would Give 0 Stars If I Could *2024-06-25, version 2024.1.0* Accidentally booked ticket for wrong date. Downloaded the app and tried to reschedule, only for it to never go through whatsoever. Also $10 fee to reschedule? For what? Tried to reschedule online. Online says 'log in to perks account and click my trips to reschedule' but there's literally no 'my trips' link on the web browser version. Really annoying. ### 1/5 — App does not work! *2024-06-23, version 2024.1.0* The app is useless to make a reservation!! ### 1/5 — Awful, terrible app *2024-06-11, version 2024.1.0* User interface is garbage, it does not save login info. Words are sometimes cut off by the edge of the screen. Peter Pan bus lines itself is a fine service but this app is garbage! ### 1/5 — Why wont it work! *2024-06-10, version 2024.1.0* This app doesn’t work at all for me! No matter what I do it will not open! I just want to reschedule my trip!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible service *2026-07-31, version 2026.4.1* Had a connection in new york that i missed by 3 minutes. Turns out the bus decided to leave 5 minutes early and i was told i “might” get a seat on the next bus an hour later. ### 1/5 — Terrible *2026-06-04* Ticket won’t even load. Useless. ### 1/5 — What a terrible app *2026-05-27, version 2026.3.3* Don’t bother using the app ### 1/5 — App fails *2026-03-19, version 2025.6.0* Cannot use over VPN. Not good for flexible travel plans. ### 1/5 — No review before purchase *2026-03-01, version 2025.6.0* The part where you pick the date is bad. Everything is too close together. I got the wrong date. There was no review before final purchase. After purchasing the ticket I immediately saw the date was wrong but had to spend $10 to reschedule. Bad user interface. ### 1/5 — Big stay away *2026-02-23, version 2025.6.0* I tried calling customer service after receiving a cancellation email. They insisted the trip was still on when indeed the trip was cancelled by Peter Pan. They refused to provide a refund and later they hung up on me. The customer support lines are down since then. As a travel service provider the least you could do is to have someone at customer support. You did not directly provide points to my account despite having my email address on record. How can you expect the user to wait 7 days to receive the points and reschedule the trip? This is the worst bus service ever and I should have looked at the reviews. Rating of 1.7 stars says a lot and your company doesn’t seem to be interested in improving it. Never booking Peter Pan again. ### 1/5 — Worst app *2026-01-16, version 2025.6.0* Please fire your student developer and hire normal one. It seems like stakeholders never tried to open the app. Poorest UX by far ### 1/5 — First time/ last time/ bus didn’t even stop! *2025-10-26, version 2024.5.5* I was taking the bus Saturday, for the first time ever. I was very nervous so I got there extra early. As I went to walk up to the bus it drove by the bus stop area. It slowed to about 5 mph and just kept going. While I foolishly attempted to chase down the bus. I missed a very important meeting. I see my prior anxiety was for a good reason… I couldn’t believe it!!! ### 1/5 — Horrible app, horrible company *2025-10-23, version 2024.5.5* Peter Pan Bus changed my scheduled bus time so I’d now be arriving over an hour and a half later to my destination. I have to get to a meeting, and there’s no way to get a refunded ticket. Customer service sent me a broken link to their “requests” submission page, and their rescheduling option doesn’t work on the website or mobile app. I’m never taking Peter Pan again. ### 1/5 — Abandoned with my dog in Baltimore *2025-10-14, version 2024.5.5* Was on a bus to NYC to DC and was forced to get off in Baltimore. Now my dog and I are freezing waiting for a bus to Silver Spring ## Most praised reviews (10 highest-rated) ### 5/5 — Useful for monthly travel *2026-01-03, version 2025.6.0* Keeps all trips in one place, helps to reschedule if necessary and runs smoothly. You can move tickets to your Apple wallet automatically. ### 5/5 — Great App *2024-10-26, version 2024.2.2* The app is easy to use and makes travel easy. Mobile boarding is great. ### 5/5 — Excellent *2024-10-26, version 2024.2.2* Travel frequently on Peter Pan app is convenient to change my tickets. Purchase tickets on the go! App is very helpful! Easy to earn Peter Pan perks. With your account !! ### 5/5 — Excelente *2024-09-11, version 2024.2.2* 100% recomendado Súper los buses limpios ; salió puntual ; lo mejor que salen del Porth Authority ; lo Mejor .. antes viajaba por Megabus.. pero este muy mal servicio ### 5/5 — App fixed *2024-09-09, version 2024.2.2* Updating my review as before the app would crash. Now the app works and it is functional ### 5/5 — Efficient and easy to use *2024-08-14* I’m a frequent traveler with Peter Pan so it’s super beneficial that there’s an app where I can easily book a ticket rather than going online. It’s easy to access my tickets on the app and not worry about finding it when trying to board the bus. They’re always updating important information on the app and has overall made my travel experience so much more efficient and less stressful! If you travel often with Peter Pan or have an upcoming trip I recommend downloading the app **Developer response:** We’re thrilled to hear you love the new update and found the new features useful! Thank you for traveling with Peter Pan Bus! ### 5/5 — Excellent app, highly recommend *2024-08-14, version 2024.2.1* I've been using this app for a while now, and it has completely exceeded my expectations. The interface is clean and simple , making it easy to navigate and use all the features. It runs smoothly without any glitches or crashes, which is rare for an app with so many functionalities. What I love most is how responsive and helpful the customer support is. They promptly addressed my queries and even implemented a feature I suggested in a recent update! ### 5/5 — App *2024-08-14, version 2024.2.1* I am a frequent traveler and the new updates to the app make buying a ticket easy. I like being able to purchase tickets and manage my trips right from my app. Makes traveling stress free. ### 5/5 — Good *2022-04-26, version 2021.3.1* App is straight forward and fine ### 5/5 — Super Easy *2020-08-25, version 1.6.0* Super easy purchase and completely mobile boarding made using this app nice and simple. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*