# petgugu — Understanding is love

> IoT app connecting people and pets for a better pet-raising experience. (iPhone/iPad app by Shenzhen USEER Robotics Co., Ltd.)

- Source: https://appshunter.io/ios/app/petgugu/id1635304945 (this page in markdown: same URL + `.md`)
- Developer: [Shenzhen USEER Robotics Co., Ltd](https://appshunter.io/developer/1485542961)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 2.90/5 from 7 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 274 MB
- Languages: American English, French (France), German (Germany), Italian, Japanese, Korean, Chinese (Simplified, China), European Spanish
- Released: 2022-08-27
- Data updated: 2026-08-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/petgugu/id1635304945/reviews.md

## What is petgugu?

Professional Pet Caregiver
【petgugu】is an IoT app that connects "people" and "pets". We are committed to bringing a better pet-raising experience to global users, aiming to allow pet-loving users to enjoy smart products and participate in pet life.

## Key features

- Connects people and pets
- Enhances pet-raising experience
- Utilizes smart IoT products
- Facilitates participation in pet life

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/petgugu/id1635304945/reviews.md

### 5/5 — Nickel 🤙

*2026-06-06*

Je ne vois pas pourquoi, il y a des avis négatifs, car de mon côté pas de soucis en tout cas jusqu’à maintenant. Juste quand vous configurez le Bluetooth, revenez en arrière, puis en avant et ça fonctionne c’était peut-être à cause de ça. En tout cas moi de mon côté R.A.S. c’est plutôt bien fait.

### 1/5 — Such a buggy app

*2026-03-29*

The ai chat it doesn't help with troubleshooting correctly. The app asks you to update to the latest software before using all features even if it's already fully updated

### 1/5 — Does not work

*2025-10-29*

Requires 2.4 GHz internet connection. Will not connect to modern tri-band networks with a single SSID for both 2.4 and 5GHz

### 5/5 — great

*2024-11-04*

It's a very good app, the interface is very beautiful, the interaction is very friendly, and the operation of the bound device is very convenient.

**Developer response:** Thank you for your compliment.

### 2/5 — Could be way better

*2024-11-01*

The app is great, the product it supports is great, but the functionality of the app isn’t as good as it can be. For example- there is no option for imperial. Only metric. Huge miss. There is no way to select what notifications you get. I do not need to know when my pet is drinking. Others may, so make it an option. I bought this for reminders to clean, swap filter, and especially water running low. It does that things, but I also get at least 20 notifications a day that my two cats are drinking.

**Developer response:** Thank you for your feedback, the features you are concerned about are already in our plans. Please give us some time to make your experience better and thank you again for choosing petgugu.

### 5/5 — awesome!

*2024-08-30*

Both my kitty and I love this water fountain. It is well built, works well and has a great app!
Customer service support is the best! A couple of times that I have emailed them, they respond with hours!
The one thing that I’m looking forward to is an update so we can convert the unit of measure from milliliters to ounces of water consumed .  I’m not a metrics kind of guy!  
I can recommend this unit.
 When I bought it it was on sale for $99.

### 1/5 — Won’t connect

*2024-08-02*

I’ve tried so many times to connect it to my phone and it won’t connect. I’ve even disconnected for a day to see if it would reset but nothing. So now it’s just a expensive water bowl. For now the rating stands until the problem is fixed.

**Developer response:** We sincerely apologize for your unpleasant experience. You can email us through the app by going to Me > Contact Us to describe your issue in detail. We are more than happy to help resolve it. Thank you again for supporting Petgugu products.

## Frequently asked questions about petgugu

### What is petgugu?

petgugu is an IoT app designed to connect people and their pets. It aims to provide a better pet-raising experience by integrating smart products into daily pet life.

### What devices does petgugu support?

petgugu is available for iPhone and iPod devices, allowing users to manage their pet's smart devices on the go.

### Is petgugu free to use?

Yes, petgugu is available for free. There are no costs associated with downloading or using the core features of the application.

### How often is petgugu updated?

The latest version of petgugu is 2.8.6, and it was last updated on March 31, 2026. This indicates a commitment to ongoing development and improvements.

### What is the age rating for petgugu?

petgugu has an age rating of 4+, making it suitable for a wide range of users interested in pet care technology.

### Does petgugu have ads?

No, petgugu does not contain advertisements. Users can enjoy a seamless experience without interruptions from ads.

### What is the user sentiment for petgugu?

petgugu has an average rating of 3.6 stars from 5 ratings. This suggests a mixed but generally positive reception from its user base.

### When was petgugu first released?

petgugu was first released on August 27, 2022. It has since received updates to enhance its functionality and user experience.

## Version history (last 5 releases)

### 2.8.17 — 2026-07-17

petgugu Version 2.8.17 Update Notes:
1. New zone cleaning & spot cleaning functions added for L11 Max Robot Vacuum, delivering more precise cleaning.
2. Timed automatic cleaning & clog removal functions newly available for PW5 Smart Litter Box to simplify daily maintenance.
3. Fixed known bugs and optimized overall stability & fluency.

### 2.8.16 — 2026-06-29

petgugu Version 2.8.16 Update:
1. Added litter type selection for PW7 Pro smart cat litter box to match different cleaning speeds
2. Fixed known issues

### 2.8.15 — 2026-06-23

petgugu 2.8.15 Update Highlights:
1. Fully redesigned device pairing process
2. New wet food feeder launched
3. Add OKP robot vacuum history entry on device page for unified error record viewing
4. L11 Max supports DuerOS voice control
5. Fixed known issues

### 2.8.14 — 2026-06-08

Fix known issues

### 2.8.12 — 2026-05-18

Fix known issues

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## More apps by Shenzhen USEER Robotics Co., Ltd

- [Lefant life](https://appshunter.io/ios/app/lefant-life/id1485542962)
- [OKP life](https://appshunter.io/ios/app/okp-life/id1540028287)
- [Lefant](https://appshunter.io/ios/app/lefant/id1573681590)
- [OKP](https://appshunter.io/ios/app/okp/id1604147294)
- [USEER](https://appshunter.io/ios/app/useer/id6470172182)

All apps by Shenzhen USEER Robotics Co., Ltd: https://appshunter.io/developer/1485542961

## Related topics

[petgugu](https://appshunter.io/ios/topics/petgugu)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*