# PetLabCo. — user reviews > 25 indexed App Store user reviews of PetLabCo. by PetLab Co, rated 4.70/5 from 1,099 ratings. - Source: https://appshunter.io/ios/app/petlabco/id6480324377/reviews - App overview in markdown: https://appshunter.io/ios/app/petlabco/id6480324377.md - Rating breakdown: 5★ 952 · 4★ 66 · 3★ 25 · 2★ 13 · 1★ 43 ## What do users think of PetLabCo.? Overall sentiment: negative **Pros** - 👍 Helpful for pets' health - 🐶 Dogs love the chew sticks **Cons** - 🤬 Difficult to cancel subscription - 📞 Hard to get in touch with customer service - 💰 Expensive for some users **Commonly reported bugs** - Subscription issues - keeps coming despite cancellation - Login and account access problems **Most requested features** - Improve account management and subscription controls - Provide better order tracking and history ## Newest reviews (5 of 25) ### 2/5 — FALSE ADVERTISEMENT *2025-07-10, version 2.8* I DIDNT GET MY 40% OFF AFTER SETTING UP THE APP AND SIGNING UP ### 2/5 — Subscriptions *2024-10-24* Where the heck do you find your auto order on the site. This is so aggravating! ### 2/5 — Subscription *2024-08-04* I do not think this website is user friendly. Love the products but I’m unable to add to my auto ship. I also have to order my pet’s medicine from another website and that company’s site is extremely easy to manage my subscription. ### 1/5 — Needs work *2024-08-04* There is not a place to sign into your account to view/change subscriptions. You can search and order but have to go to the website to get into your account. So, what is the point of this app? ### 1/5 — Account? *2024-07-28* I have an account on the webpage. However, I cannot find any place on the app to transfer or even start an account. What good is the app if you can’t have your account in it? Maybe it’s just me and I cannot find the place to do it, but it should be blatantly obvious and, tbo I’ve already spent way too much time looking for it. Delete! ## Most critical reviews (10 lowest-rated) ### 1/5 — No *2025-08-19, version 2.10* Awful app idea, may ads ### 1/5 — Customer NO Service *2025-07-08* I canceled my subscription because it stopped working for my dog and they continued to send me product and charged me for it. I tried contacting them by phone and was placed on hold for 30 minutes while at the same time. I used the “chat” option for making the return request and the chat bot redirected me to a broken page link. I did both of these twice. I’m doing a dispute with my credit card company ### 1/5 — Cancel *2025-06-19* I canceled my subscription and it keeps coming! I can’t find any phone number to call them very annoyed!! ### 1/5 — Hard to get in touch with *2025-06-17* I STRONGLY do not recommend this company. I get 15 texts/emails a day to buy stuff but can’t find my original order. ### 1/5 — Cancel cancel *2025-05-12, version 2.8* I need it canceled ### 1/5 — Cancel my subscription *2025-05-10* I want to cancel my subscription and I can’t seem to get anyone on the phone or through an email and been on the phone for hours and have tried to send and email. I no longer want to do business with your company please cancel my subscription immediately and stop sending products to home. ### 1/5 — Cost savings *2025-05-09* The products seemed to be good but the cost for what my dog needs is just too expensive which leaves me to look for other products. There needs to be a better way to use these products at a more affordable cost ### 1/5 — Communicate *2025-04-17, version 2.7* Impossible to communicate either by phone, email or website. Frustrating to say the least! Trying several hours today 4/17/25 and still no resolve. ### 1/5 — Orders *2024-10-01* You have send me 4 orders in the last 5 weeks, I have one little dog I can’t afford this so now, cancel my subscription as of today none. Just cancel my subscription ### 1/5 — Orders *2024-08-19* I can’t login to the site. I’ll get my order history. ## Most praised reviews (10 highest-rated) ### 5/5 — 4 dogs / 2 cats *2025-12-13* I love your products! My dogs and cats are a lot more healthier because of them. One of my dogs is a PomChi and has long thick hair. She was losing her hair and leaving chunks of it all over the house. It has stopped!!!! One of my cats would throw up one a week and since I have added the powdered supplement to her food she has stopped throwing up. Our otherPomChi has has short fluffy hair and just started having Eczema. We just ordered the allergy chews to see if this will help her. I have my fingers crossed. ### 5/5 — Good result *2025-09-13* Since I star giving my Golde retriever the product from pet lab. My Golden haven been scratching like she use to do. I think the product is working and the ears cleaner clean the ears better. ### 5/5 — Chew sticks *2025-06-10* Have helped my dogs teeth and breath tremendously. They love them. ### 5/5 — The best for my animals *2025-05-26* I tried these for my little females joints stiffening up on her, she’s 14. Then I tried these probiotic for all 4 of my fur babies! PetLabCo are the BEST!!! ### 5/5 — Skin & Coat *2025-04-09* I’ve been giving my Kerry Blue Terrier the Skin & Coat product for 6 months and seen a big improvement with less scratching. I crumble a chew on his food and at first he wasn’t a fan, but now he licks it off the bottom of the bowl. Highly recommend Skin & Coat! ### 5/5 — Probiotic *2025-02-10, version 2.6* Apena tengo una semana dado estos probióticos a mis perritos y la verdad si veo cambios , antes eran muy lagrimosos y ahora se ven mucho mejor por esa razón vuelvo a comprar gracias ### 4/5 — I have two dogs - *2025-12-01* Can you find a way to let me upload more than one dog to my profile? ### 4/5 — Clunky App *2025-04-05* No way to login and check or update subscriptions. The login appears for purchase only. ### 3/5 — Tracking *2024-07-15* Doesn’t let me track my order ### 2/5 — won't let you log in *2025-08-19* the app will not let you log in to your account --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*