# Petland USA — user reviews > 74 indexed App Store user reviews of Petland USA by Petland, Inc., rated 4.10/5 from 260 ratings. - Source: https://appshunter.io/ios/app/petland-usa/id1440082271/reviews - App overview in markdown: https://appshunter.io/ios/app/petland-usa/id1440082271.md - Rating breakdown: 5★ 173 · 4★ 28 · 3★ 13 · 2★ 12 · 1★ 34 ## What do users think of Petland USA? Overall sentiment: mixed **Pros** - 👍 Helpful and knowledgeable staff members - 🐕 Wide selection of puppies and animals - ⭐ Easy app navigation and user interface - 💝 Excellent customer service experiences - 🎯 Ability to view available pets before visiting - 🏪 Quality animals and healthy pets - 💰 Occasional coupons and discounts available - ❤️ Positive emotional connections with pets purchased **Cons** - 🐛 App crashes and freezes frequently - ❌ Limited pet variety (mostly dogs only) - 📍 Location-based search is tedious - 💸 Extremely high prices for animals - 📱 App malfunctions and loading issues - 🚫 No online shopping capability - 📞 Poor customer service responsiveness - 🔍 Difficult to find specific pet information - ⚠️ Concerns about puppy mill sourcing - 📦 Limited pet food supply and availability **Commonly reported bugs** - App displays burnt orange screen with loading circle - App loads indefinitely and never opens - App crashes when navigating between pages - App crashes when liking/favoriting pets - Login functionality broken on app version - Different layout between app and website prevents account access - Missing locations from app that exist in reality - App only shows puppies page, no other products visible **Most requested features** - Search by breed across all locations simultaneously - Display pricing information for animals - Add reptiles, birds, fish, and other non-dog pets - User account creation to save preferences - Online purchasing and delivery options - Dedicated coupon tab in app - Filter and sort by breed and size - Full-screen or zoom functionality for pet pictures - Remove requirement to select location first - Dedicated customer support contact system ## Newest reviews (14 of 74) ### 4/5 — Rabbits *2025-07-27, version 1.6.1* I went to pet land and there is this rabbit that I wanted but there and no RABBITS ON THE WEBSITE! (Carriage place oh) not even one ### 4/5 — Rabbits *2025-06-13, version 1.6.1* I went to pet land and there is this rabbit that I wanted but there and no RABBITS ON THE WEBSITE! not even one ### 3/5 — Ferret *2025-01-27, version 1.6.1* Just bought 2 ferrets everything was great the only thing is only came with 1 small bag of food knowing the food is hard to purchase at the store and it takes 3 to 4 days with chewy and I live almost 2 hours away from them I spent almost 1,500 that’s ridiculous ### 4/5 — Petland *2025-01-12, version 1.6.1* Decent service they didn't like talking though, didn't really seem interested in answering any questions of ours but the dogs were amazing and playful great place to visit. ### 4/5 — Need help *2025-01-03, version 1.6.1* The app was a really great idea and I really loved it up until a little while ago because now whenever I try to open the app it just loads forever and never actually opens. I have tried deleting it and reinstalling it, but it still does the same thing. If there was anyway someone could make it not glitch that would be great! ### 3/5 — Layout *2024-11-09, version 1.6.1* The app has a different layout than the store’s website accessed through a browser. It makes it impossible to log-in to my account and access my pet’s profile. ### 4/5 — Piper *2024-08-07, version 1.6.1* Very happy with my huskyimo; as I battle metastatic cancer, she has been a perfect fit; been 5 months now, and I couldn’t be happier! Petland has my vote…(2 years later) Everyone is happy! ### 2/5 — I want to look at pictures of other animals *2024-07-02, version 1.6.1* I got this app not to just look at dogs i also wanted to look at stuff like lizards and more but it only shows me dogs which I have 2 of so I love them ### 3/5 — Me *2023-10-21, version 1.6.1* I’m really afraid that this is a scam and they stalk me or something i dont know but I really want a dog ### 2/5 — Price *2023-09-07, version 1.6.1* I’m trying to find out the prices for the dogs. If you see this please tell them and if they are from mills ### 5/5 — Piper *2023-03-06* Very happy with my huskyimo; as I battle metastatic cancer, she has been a perfect fit; been 5 months now, and I couldn’t be happier! Petland has my vote… ### 5/5 — Amazing app *2022-12-30, version 1.6.1* I got a dog named tony but we named him tuck/tucker from a humane society it doesn’t require money info- unless you log in nothings wrong with the app I love it ### 3/5 — My experience was okay wasn’t many dogs *2022-10-26, version 1.6.1* I looked at the dogs there dogs are not what I was looking for but they had some cute dogs but it’s okay and I hope they get more dogs ### 4/5 — I love my dog but I need help *2022-10-01, version 1.6.1* My dog is so cute but how do I look at more animals? ## Most critical reviews (10 lowest-rated) ### 1/5 — I want to look at pictures of other animals *2025-06-02, version 1.6.1* I got this app not to just look at dogs i also wanted to look at stuff like lizards and more but it only shows me dogs which I have 2 and I don’t want any more ### 1/5 — Help me *2025-01-17, version 1.6.1* I’m trying to let Petland Frisco know that the app is malfunctioning on the App Store. When I try to access the app, I just gives me a burnt orange screen with a swirling white circle. Y’all really need to set something up so we can let you know when there is an in app problem. You have a report a problem page within the App Store, but nowhere to access said support. ### 1/5 — Disappointed With App *2025-01-03, version 1.6.1* I downloaded the app and they dont list any for Indiana and there r several bc I have been to some and have an appointment at one. ### 1/5 — Very disappointing!!!! *2024-12-03, version 1.6.1* I have both an IPhone 13 Pro max and a new IPad mini 6. When I open the app on either of these devices all I get is the find a puppy page. I don’t have a puppy, I have a parrot which I purchased at your store 3 years ago. I wanted to compare your prices on a backpack carrier, to take the bird places with me. Along with prices on new food and water bowls for her with food to go with them. I was very disappointed and can only assume that you stopped selling pet supplies for, kittens, fish, rabbits , birds, and/or all other pets except puppies. Very disappointing!!! Did you close your stores? ### 1/5 — Pet supplies difficulty *2023-09-29, version 1.6.1* Picked up my shiba from pet land and love her very much. My issue with pet land is the food and vitamins provided are extremely difficult to find in any local pet supply place. Now I’m having issue finding food my puppy will eat because I can’t make that 3 hour drive to get her food. No online ordering options anywhere. ### 1/5 — Calls never get answered or responded to *2023-08-28, version 1.6.1* Ive called countless times to inquire about a puppy , left messages but NEVER get a response EVER. Waste of time trying to go thru petland. A person is willing to spend more money on a pet here you would think they’d respond. Seems very unprofessional ### 1/5 — Sad *2022-05-27, version 1.6.1* Sad. Two words. Puppy Mill. Got my pets all of them from the animal shelter and one of them from someone who couldn’t have kittens so yeah... If people want purebred they should go to a responsible breeder. ### 1/5 — Petland rip-off *2022-05-13, version 1.6.1* Petland and Comenity Bank or a total rip off I bought a dog and loaned $4500 yeah it will cost me $33,500 in order to pay back the loan got screwed by his medical records is medical attentiveness etc. don’t ever ever buy from any Petland store it’s a total rip off and conspiracy ### 1/5 — You keep cute cute puppy puppies in cages *2022-02-13, version 1.6.1* I don’t like this place at all ### 1/5 — Useless *2022-01-21, version 1.6.1* Nice if your looking for a dog But doesn’t show reptiles or others pets🙄 ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2025-08-10, version 1.6.1* They were absolutely wonderful. Answered all my questions and concerns, along with tips and tricks. My Boston’s terrier was happy and healthy and is now thriving with his siblings. I definitely would go back and get another puppy! ### 5/5 — Thanks SA Hayden and Matt *2025-05-08, version 1.6.1* We got our fur baby on 4/26/2025 his name is Champ. The kindness of the staff that assisted us was exceptional. They really work with you to get you what you’re looking for. I would recommend anyone to this location. ### 5/5 — amazing experience! *2024-09-19, version 1.6.1* i had walked into petland just looking around and i was looking for a dog and the coworkers kennedi and alyssa helped me out alot and explained every little detail and helped me give my precious baby oakley a forever home. I highly recommend getting a puppy or any animal from petland grove city! Everyone at petland loved to see oakley find a good home she was so loved and still is! ### 5/5 — Amazing *2024-05-18, version 1.6.1* Not only does the app show all the information you need on the pets but shows everything on perfect time 100 out of 5 ### 5/5 — I love it *2024-02-11, version 1.6.1* Great service ### 5/5 — Petland Athens Ohio *2024-01-22, version 1.6.1* Petland is a good store in Athens it has really good employees and they let you look and play with the animals that you would like to see and the app is really good to see what all animals are still available l.this is a really good place to get an animal ### 5/5 — Great job Scott *2024-01-05, version 1.6.1* I am so happy with my new puppy. Scott has gone above and beyond to help me and I appreciate it so much. The store in Oklahoma City is absolutely fantastic with knowledgeable people and very kind people beautiful healthy pets. I absolutely could not have had a better experience. Thank you so very much. Judy and Jasie ### 5/5 — Petland Family is the best *2023-11-25, version 1.6.1* We went to Petland to add to our family for Christmas, Geordan was more then just helpful. We couldn’t get the pup the day we wanted due to credit card issues, so he talk to his manager which we thank as well. They put the puppy on hold for us until after thanksgiving. Now! Viola! We have Tede ### 5/5 — Great app *2023-08-17, version 1.6.1* I got this app today and LOVE IT ALREADY ### 5/5 — How to go to the bird’s website *2023-06-27, version 1.6.1* I can only see the dogs in the available dogs and I’ve gone to the settings and there’s no birds one where I can look at the birds like how you do with the dog --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*