# Petlibro — Your pet’s favorite tech

> Smart pet care app for remote device control and monitoring. (iPhone/iPad app by Designlibro Inc.)

- Source: https://appshunter.io/ios/app/petlibro/id1586120661 (this page in markdown: same URL + `.md`)
- Developer: [Designlibro Inc](https://appshunter.io/developer/1586120663)
- Category: Lifestyle, Utilities
- Price: Free with in-app purchases
- Rating: 4.50/5 from 7,382 App Store ratings · 917 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 232 MB
- Languages: American English, European Spanish, Italian, German (Germany), Chinese (Traditional, Taiwan), Chinese (Simplified, China), French (France), Japanese
- Released: 2023-03-30
- Data updated: 2026-08-29
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/petlibro/id1586120661/reviews.md

## What is Petlibro?

IMPORTANT NOTE
Petlibro and PETLIBRO Lite are two different apps. Make sure you download the correct one for your device.

IMPORTANT NOTE FOR GRANARY SMART FEEDER USERS:
To ensure you're using the correct app, please scan the QR code provided on your product or manual.

Introduction:
Petlibro helps you take care of your pets with ease, giving you access and peace of mind no matter where you are. Our app connects with a range of smart devices, including the Dockstream, Space, Air, Granary, and Polar, so your pet care is only a tap away.

Why choose Petlibro?
- Remote device control: Easily manage your Petlibro WiFi-connected feeders and fountains from anywhere, making sure your pets are always looked after, even when you're away.
- Real-time monitoring: Keep up with your pet's well-being with device status updates, activity logs, and timely notifications so you can quickly address their needs.
- Streamlined feeding schedules: Set up routine feedings with ease to maintain a consistent diet for your pets. You can even customize voice messages to make mealtime special.
- Stay connected anytime with video: Watch live video streaming and access saved cloud videos, so you’re always in touch with your pets, even when you're apart.
- User-friendly support: Get the help you need through our easy-to-use interface, ensuring your pet's care is never interrupted.

Supported devices:
- PLAF103 Granary Smart Feeder
- PLAF203 Granary Smart Camera Feeder
- PLWF105 Dockstream Smart Fountain
- PLAF107 Space Smart Feeder
- PLAF108 Air Smart Feeder
- PLAF109 Polar Smart Wet Food Feeder
- PLAF301 One RFID Smart Feeder
- And more...

Join thousands of pet owners
Enjoy the peace of mind that comes with easy, reliable pet care. Download Petlibro today and stay connected with your pets.

For Granary Feeder series owners, scan the QR code on your product or manual to get the correct app: Petlibro or Petlibro Lite. 

Download Petlibro now and embark on a journey of enhanced connection with your pets! 

If you are using the Petlibro Camera Feeder, you can also subscribe to our video cloud storage service in the APP. 
Important: Cloud storage is not required to use the camera on the Granary Camera Feeder. You can save videos directly if you have your own microSD card.

Continuous monthly/annual cloud storage service description
1. Subscription period: one month/one year
2. Subscription price: $5.99/$11.99 per month, $59.99/$119.99 per year
3. Payment: After the user confirms the purchase and pays, it will be credited to the iTunes account
4. Cancel Renewal: To cancel the renewal, please do so within 24 hours of the current subscription expiration
Before, manually turn off self in iTunes/Apple ID settings management
Automatic renewal function
5. Renewal: Apple iTunes accounts will be charged within 24 hours before expiration
Payment, subscription period will be postponed for one month after successful deduction

Continuous monthly/annual petlibro care service description
1. Subscription period: one month/one year
2. Subscription price: $5.99/$12.99 per month, $59.99/$129.99 per year
3. Payment: After the user confirms the purchase and pays, it will be credited to the iTunes account
4. Cancel Renewal: To cancel the renewal, please do so within 24 hours of the current subscription expiration
Before, manually turn off self in iTunes/Apple ID settings management
Automatic renewal function
5. Renewal: Apple iTunes accounts will be charged within 24 hours before expiration
Payment, subscription period will be postponed for one month after successful deduction

Legal Information:
- Privacy Policy https://us.petlibro.com/#/regulations/privacy
- User Service Agreement https://us.petlibro.com/#/regulations/conditions
- Cloud Storage Service Agreement https://us.petlibro.com/cloud_storage/cloud_storage_en.html
- End User License Agreement https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

## Key features

- Remote device control
- Real-time monitoring
- Streamlined feeding schedules
- Customizable voice messages
- Live video streaming
- Cloud video storage

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Plus Monthly | $11.99 | per month |
| Standard Yearly | $59.99 | per year |
| Plus Yearly | $119.99 | per year |
| Standard Monthly | $5.99 | per month |
| Care Monthly | $5.99 | per month |
| Care Yearly | $59.99 | per year |
| Care Plus Monthly | $12.99 | per month |
| Care Plus Yearly | $129.99 | per year |
| AI Standard Monthly | $11.99 | per month |
| AI Premium Monthly | $16.99 | per month |
| AI Premium Yearly | $169.99 | per year |


## Chart rankings

- #158 in Top Free · Lifestyle (US App Store)
- #77 in Top Grossing · Lifestyle (US App Store)

## What do users think of Petlibro?

Overall sentiment: negative

**Pros**

- 🚀 Convenient remote feeding
- 📊 Detailed feeding logs
- 🎥 Camera and microphone features
- 🔒 Secure device sharing
- 🐱 Helpful for multi-pet households

**Cons**

- 🐛 Connectivity issues and app malfunctions
- 📢 Excessive and inaccurate notifications
- 🔍 Confusing navigation and information architecture
- 💰 Subscription paywall for key features
- 🔄 Lack of multi-device synchronization

**Commonly reported bugs**

- App frequently disconnects from devices
- Notifications not working as expected
- Incorrect water level and consumption reporting
- Difficulty reconnecting devices after firmware updates

**Most requested features**

- Ability to customize feeding schedules and portions
- Integration with smart home systems
- Voice message playback without dispensing food
- Small portion dispensing for precise dietary control
- Improved water intake tracking and history

## Recent user reviews (10 of 917)

All indexed reviews: https://appshunter.io/ios/app/petlibro/id1586120661/reviews.md

### 1/5 — Fountain is fine. Don’t bother with app though.

*2026-08-26*

Subscription prices are robbery. App will not calibrate weight of device not matter how many attempts are made.

### 1/5 — Poorly designed app

*2026-08-19, version 1.8.86*

The app only lets you dispense in 12ths of a cup, not 8ths. 

Two people can’t be logged in at the same time so I have to keep logging in and out on phone and iPad. Why???

The app and notifications keep trying to sell you other things. Why can’t I just go to the feeder?

### 1/5 — Bricked.

*2026-08-19, version 1.8.86*

What once was a usable and helpful device has become a glorified pet food container. The unit has been unable to connect to its network for a week, and the app is now useless. The company offers zero support. Thankfully, there are other options out there.

### 1/5 — Only use if you don’t need to share the app

*2026-08-18, version 1.8.86*

They have made the process of sharing this with multiple people horrendous. The process they tell you to follow is inaccurate, you can’t even sign in on more than one phone. I assume that helps boost your numbers for ads and stuff.

### 1/5 — Tragic

*2026-08-18, version 1.8.86*

Just a tragic company

### 1/5 — Stop asking stupid questions!

*2026-08-16, version 1.8.86*

Opened the app to make a quick adjustment to my cat feeder. Had to create a full pet portfolio with 100 questions first.

### 1/5 — Second RFID fountain now dead - both lasted less than one year

*2026-08-14, version 1.8.75*

Two dead in less than two years

### 1/5 — 1 Year Review - August 2026

*2026-08-13, version 1.8.86*

We were initially happy with the two Polar Feeders we bought when they were first released. Back then they had no server issues and meals could be programmed & served on schedule to our pets while we were away from home.

Then while away we started noticing we suddenly couldn’t schedule or manually dispense any meals. Upon returning home we noticed red/white blinking lights on the Polar Feeders suggestive of a loss of connection to their servers.

Sure enough, after a while they finally posted notifications confirming they were having server issues and promised they would be back up soon.

The major flaw with this product is that it’s totally dependent on your WiFi, the internet, and their servers. If any one of those go out: 
YOU CAN’T FEED YOUR PETS!

You’d think there’d be a fallback connection between the Polar Feeder and Petlibro App over local WiFi whenever you’re at home so at least you can still dispense food whenever they can’t reach the Petlibro servers. Nope. No server: No food!

You really don’t need to read the rest of this review if you’re trying to decide whether to buy into their server-based pet feeder system… Our opinion after using them for almost a year? Don’t. (FYI we stopped using both our Polar Feeders over a month ago because they’re so unreliable)

More issues…

⛔️Like others have noted the App is insanely tedious, difficult to read, and overly restrictive.

⛔️ It takes OVER A DOZEN KEYSTROKES if you just want to serve a meal right now!!!

⛔️ The App logging us out after an hour or so. Having to manually re-enter our ID & PWD, each time.

⛔️ Failing to Save scheduled events with the error prompt: “Request timeout please try again later”

⛔️ Multiple Scheduled events appearing with the identical event numbers. (how is that possible?)

⛔️ Polar Feeder opening but there’s no event in progress indicated in the App (how is that possible?)

⛔️ Lack of App support for Apple Watch to dispense food or just opening/closing the feeder via.

⛔️ Annoying in-App ads.

⛔️ Annoying reminders about cleaning trays.

The Polar Feeder has tremendous potential despite its companion App being tedious & annoying, but the final deal-breaker is there’s no Fallback connection letting you connect directly between your iPhone & Polar Feeder when Petlibro’s server goes down or your ISP has an outage. 

So after almost a year using this product and experiencing several server & ISP outages and being completely unable to access the feeders to feed our pets, we can no longer recommend purchasing this product.

### 3/5 — App ist okay, Kernfunktionen leider nicht top

*2026-08-12*

Bitte zwei oder drei Essenspläne pro Tag automatisch wiederholbar machen. Jeden Tag muss man manuell neu starten, wenn man mal die Zeit vergessen hat komplett neu einstellen etc. nur 3x öffnen pro Tag ist zu wenig. Es soll häufiger rotieren und immer mal wieder zu festen Zeiten etwas anbieten. Bitte die Kühltemperatur individuell einstellbar ermöglichen.

### 1/5 — Trial Subscription Cannot be Cancelled

*2026-08-12, version 1.8.86*

I signed for a free cloud trial for 7 days and now want to cancel.  

However the app does not a have an easy way to cancel  as the trial subscription does not appear in my Apple subscriptions nor anywhere on the app. The company likely is doing this intentionally to extract dollars from those that don’t have 60 minutes going over every menu in the app to find out how to cancel the subscription. 

By the way here is the long procedure, which is not intuitive at all, to cancel the trial subscription: 1)click on bottom right icon labeled “Me”; 2) click feedback; 3) click manage subscription 4) click on weblink Petlibro.app; 5) login with your user name and password; 6) click on the icon that looks like a person; 7) click on billing history; 8) and finally click stop auto-renew. YIKES.  This took me over an hour to find since it is not intuitive at all. Those that paid for the subscription would appreciate a law firm to file a class action lawsuit against Petlibro.

## Frequently asked questions about Petlibro

### What does the Petlibro app do?

The Petlibro app allows you to remotely control and monitor various smart pet devices, such as feeders and fountains. It provides peace of mind by enabling you to manage your pet's care from anywhere, ensuring they are always looked after.

### What are the key features of the Petlibro app?

Key features include remote control of WiFi-connected feeders and fountains, real-time monitoring of device status and pet activity, streamlined feeding schedule setup with customizable voice messages, and live video streaming with access to saved cloud videos.

### How much does the Petlibro app cost?

The app itself is free to download. However, it offers optional in-app purchases for a continuous monthly or annual video cloud storage service, with prices ranging from $5.99 to $119.99 depending on the plan.

### What devices are supported by the Petlibro app?

The app supports a range of Petlibro smart devices, including various Granary Smart Feeders, Dockstream Smart Fountains, Space Smart Feeders, Air Smart Feeders, Polar Smart Wet Food Feeders, and the One RFID Smart Feeder, among others.

### Can I use the Petlibro app to watch my pet live?

Yes, the app allows you to watch live video streaming from compatible Petlibro camera feeders. You can also access saved cloud videos, providing a constant connection to your pets even when you are apart.

## Version history (last 5 releases)

### 1.8.99 — 2026-08-27

What's New
1. Fixed known bugs and optimized UI experience.

### 1.8.98 — 2026-08-25

What's New
1. Fixed known bugs and optimized UI experience.

### 1.8.95 — 2026-08-20

What's New
1. Bug fixes and experience improvements.

### 1.8.86 — 2026-08-12

What's New
1. Fixed known bugs and optimized UI experience.

### 1.8.80 — 2026-08-11

What's New
1.Join the summer Hydration Hub campaign and learn how to keep your pet better hydrated.
2.New setup guidance makes creating a wet feeding plan easier.
3.Smoother third-party account login experience.
4.Bug fixes and experience improvements.

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## More apps by Designlibro Inc

- [HYGGIE LITE](https://appshunter.io/ios/app/hyggie-lite/id1586121141)
- [PETLIBRO LITE](https://appshunter.io/ios/app/petlibro-lite/id1586923542)

All apps by Designlibro Inc: https://appshunter.io/developer/1586120663

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*