# PetLink Pro — user reviews > 34 indexed App Store user reviews of PetLink Pro by Datamars SA, rated 1.80/5 from 28 ratings. - Source: https://appshunter.io/ios/app/petlink-pro/id1557148500/reviews - App overview in markdown: https://appshunter.io/ios/app/petlink-pro/id1557148500.md - Rating breakdown: 5★ 3 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 21 ## Newest reviews (16 of 34) ### 1/5 — Useless *2021-10-27, version 1.0.4* Registered my dogs chip number and the screen goes white. Nothing beyond that. What a waste of time and money! Someone in this company needs to wake up and fix the problem. ### 1/5 — Fix this app *2021-10-26, version 1.0.4* Cannot get past the micro chip number page. Put in the number and the screen goes white and does nothing. Fix your app! ### 1/5 — App doesn’t work *2021-10-21, version 1.0.4* As many other users have expressed, PetLink app crashes after entering the microchip number. Hope it gets fixed. In the meantime I do not recommend it. ### 1/5 — Useless *2021-10-21* Cant get past the registration screen? I put the microchip number in, then it loaded for half a second and the screen went white? This is a useless app, I don’t understand why this hasn’t been fixed given that there are reviews on here dating back a while. **Developer response:** While we are grateful for your interest, this app is for the exclusive use of US animal professionals, defined as animal control officers and shelter staff, to use in the field for the reunification of lost and found pets enrolled in the PetLink database. It is not the general public to use. At this time, we do not have an app available for registered pet owners and we apologize for any inconvenience or confusion this may have caused! In light of our explanation, we would appreciate it if you would consider removing your review. Doing so would greatly help gain the confidence of the intended audience! ### 1/5 — No funciona la app *2021-10-16, version 1.0.4* Después de poner el número de chip la pantalla sale blanca y no pasa nada ### 1/5 — Can complete registration *2021-10-12* I was able to register my pet using my PC, but when I tried using this mobile app, and entered the chip number, and click search, nothing happens… The screen just goes white. **Developer response:** While we are grateful for your interest, this app is for the exclusive use of US animal professionals, defined as animal control officers and shelter staff, to use in the field for the reunification of lost and found pets enrolled in the PetLink database. It is not the general public to use. At this time, we do not have an app available for registered pet owners and we apologize for any inconvenience or confusion this may have caused! In light of our explanation, we would appreciate it if you would consider removing your review. Doing so would greatly help gain the confidence of the intended audience! ### 1/5 — App is Crap *2021-10-09* I entered my personal info and my pet’s info on the website, and then tried to access it on the app. I logged in ok, but as soon as I entered a chip number and hit “search”, the app went white and locked up. Really nice… **Developer response:** While we are grateful for your interest, this app is for the exclusive use of US animal professionals, defined as animal control officers and shelter staff, to use in the field for the reunification of lost and found pets enrolled in the PetLink database. It is not the general public to use. At this time, we do not have an app available for registered pet owners and we apologize for any inconvenience or confusion this may have caused! In light of our explanation, we would appreciate it if you would consider removing your review. Doing so would greatly help gain the confidence of the intended audience! ### 1/5 — White Screen *2021-10-05* Worthless app. Downloaded the app twice and entered my info only to get a white screen. I hope the service is better at finding lost pets than they are at finding someone to design their app. 😞😡 **Developer response:** While we are grateful for your interest, this app is for the exclusive use of US animal professionals, defined as animal control officers and shelter staff, to use in the field for the reunification of lost and found pets enrolled in the PetLink database. It is not the general public to use. At this time, we do not have an app available for registered pet owners and we apologize for any inconvenience or confusion this may have caused! In light of our explanation, we would appreciate it if you would consider removing your review. Doing so would greatly help gain the confidence of the intended audience! ### 1/5 — Terrible app *2021-10-03, version 1.0.4* I registered on the website then downloaded the app. When I logged in it forced me to enter my chip ID then went to a white screen. Just use the website. ### 1/5 — Plagued with problems *2021-10-02, version 1.0.4* This app is hard to manage. You can not access data or update info easily. It always crashes. **Developer response:** While we are grateful for your interest, this app is for the exclusive use of US animal professionals, defined as animal control officers and shelter staff, to use in the field for the reunification of lost and found pets enrolled in the PetLink database. It is not the general public to use. At this time, we do not have an app available for registered pet owners and we apologize for any inconvenience or confusion this may have caused! In light of our explanation, we would appreciate it if you would consider removing your review. Doing so would greatly help gain the confidence of the intended audience! ### 1/5 — Completely worthless app! *2021-09-22* The app doesn’t work at all. When you put in the pets chip number and hit “search,” the screen turns white and that’s it. It does nothing else. **Developer response:** While we are grateful for your interest, this app is for the exclusive use of US animal professionals, defined as animal control officers and shelter staff, to use in the field for the reunification of lost and found pets enrolled in the PetLink database. It is not the general public to use. At this time, we do not have an app available for registered pet owners and we apologize for any inconvenience or confusion this may have caused! In light of our explanation, we would appreciate it if you would consider removing your review. Doing so would greatly help gain the confidence of the intended audience! ### 1/5 — Unusable garbage *2021-09-19, version 1.0.4* Remove this from the App Store, it doesn't function whatsoever. Blank white screen after fighting to even register because the UI is busted. ### 1/5 — Same issue as above review *2021-09-09, version 1.0.4* Once you enter chip number the screen just goes white & freezes. ### 1/5 — Horrible app *2021-09-07, version 1.0.4* After entering the chip number and clicking start the screen just turns white & stays like that. That’s just the first screen. Either fix it or remove it ### 1/5 — App doesn’t work *2021-09-05, version 1.0.4* I input my dogs microchip and it went to a white screen. Nothing else happened. App does not work. ### 1/5 — The app does not work *2021-09-03, version 1.0.4* I put the info in and it’s a blank white screen. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2025-11-25* Downloaded the app. Created account. Was able to log in on my computer but not the app. Garbage! ### 1/5 — Log in won’t work *2025-04-10* So I cant log into the app! I have changed my password and nothing works!! I only can log into my account via web browser! So annoying! ### 1/5 — Useless *2023-07-08* Would have never had our pet chipped had I known how useless this is. So many other affordable options out there to use as f your pet gets lost. This will only work if the person has a scanning device or is kind enough to take your pet to a vet or shelter. Otherwise… waste of money! ### 1/5 — USLESS APP *2023-06-06* Wow this app is so useless u can’t even log in to track ur own pet, app needs to be fixed asap or creat a new one don’t even bother downloading ### 1/5 — Disappointed *2022-07-03* Why have a microchipped dog and then I can’t track her if I need to? I did it more for in case anyone decides to try and take her. As a pet parent, it makes no sense. What if something happens over the weekend when my local is vet is closed and I can’t get ahold of anyone? Dumb! Develop the app for people like me to keep track of! ### 1/5 — 🤦🏾‍♂️ *2022-06-11* Definitely not understanding why i paid for a chip and can’t track my 🐶 when i want. Kind of pointless to an extent. ### 1/5 — Was not “pro” before *2022-04-26* I was able to access this before - update the picture, my pet’s info, etc, all without making specific vet trips before it. I went to go update her picture and age only to find it now “for professionals only”. Because my vet definitely has time to take a new picture and update it in the system, yep. ### 1/5 — What a rip off!!! *2022-04-11* Pay to have my dog chipped so I could tack him. The chip is made where only your vet can track YOUR pet. I called the company because I was sure there was a mistake. Sells associate tells me no app has been developed for pet owners. That technology has been developed yet. A kindergartner could come up with a better lie than that! Why doesn’t Petlink want us tracking our own animals. I ### 1/5 — Worse than the website! *2021-11-04* The website is not great but the app is useless. Seriously, no idea what it is even for and like the other reviewer, just a white screen if you put in the microchip number. I registered my pet on the actual site but it won’t allow me to add a photo - says page not found! Adding a photo isn’t even an option on the app. Let’s hope they’re better at finding lost pets than web/app design. **Developer response:** While we are grateful for your interest, this app is for the exclusive use of US animal professionals, defined as animal control officers and shelter staff, to use in the field for the reunification of lost and found pets enrolled in the PetLink database. It is not the general public to use. At this time, we do not have an app available for registered pet owners and we apologize for any inconvenience or confusion this may have caused! In light of our explanation, we would appreciate it if you would consider removing your review. Doing so would greatly help gain the confidence of the intended audience! ### 1/5 — The app is great … *2021-11-02, version 1.0.4* If you need an app that doesn’t work. I can only assume that the app developer was an employee who quit or got fired and this the app remains unfinished? ## Most praised reviews (5 highest-rated) ### 5/5 — Great Microchip; App not for Owners *2024-12-03* I love petlink. It is a solid microchip. I had bad experiences with other microchips that wanted payment to use or that had repeatedly fallen out. Petlink is free after implant and has a great UI. Note: Petlink is a microchip, not a tracker. All the bad reviews are from people who just don’t know how to use correctly what they purchased or don’t understand WHAT they bought. Microchips find lost pets only if they are brought into a vet for scanning and and they should be checked that they are still in your pet during regular checkups. I am sad that the app is only for professionals (they should embed the website features in the app so it can also have a customer-facing side). But for anyone curious, the website is great and where you should go to update your pet information and file for a missing pet. ### 5/5 — APP FOR USE BY ANIMAL PROFESSIONALS ONLY!! *2021-11-10* While we appreciate your feedback this app is for exclusive use by US Animal Professionals, defined as animal control officers or shelter staff, to use in the field for the reunification of lost and found pets enrolled in the PetLink database. At this time, we do not have an app available for registered pet owners, but we are grateful for your interest and we apologize for any inconvenience or confusion this may have caused! ### 5/5 — Just use the website *2021-08-16* The app UI isn’t very helpful. Just use the website. :) **Developer response:** While we are grateful for your interest, this app is for the exclusive use of US animal professionals, defined as animal control officers and shelter staff, to use in the field for the reunification of lost and found pets enrolled in the PetLink database. It is not the general public to use. At this time, we do not have an app available for registered pet owners and we apologize for any inconvenience or confusion this may have caused! In light of our explanation, we would appreciate it if you would consider removing your review. Doing so would greatly help gain the confidence of the intended audience! ### 4/5 — Microchip information *2023-08-06* A microchip is NOT a tracking device. I repeat, a microchip is NOT a tracking device. A microchip is implanted into your animal for proof of ownership and identification. You register your pet online through pet link. This is your pets “social security number”. Please update your information every time you move, change phone numbers or rehome your pet. 1) do not post online for other people to see 2) do not put the number on your pets tags, simply put “I am microchipped” 3) add your veterinary clinics number to your pets tag. 4) if your pet is stolen or lost please contact your microchip company and local vet clinics immediately. While some of you may be frustrated that this app is for veterinary staff and shelter staff. Please understand that the wrong person could do a lot a mischief. Once again a pets microchip is NOT a tracking device but a form of identification. Please contact your local veterinary clinic if you have questions. If you are looking for a tracking device whistle is a very good one. Please keep in mind that there is no tracking device that will be implanted in your animal. All tracking devices go on a collar or harness which can be easily broken off or thrown away by the animal or a thief. You cannot legally remove a microchip. Sincerely, A vet tech. ### 3/5 — why can’t we change the info for our own pets *2023-08-24* downloaded this just to ask why we can’t track our own pets? my fiancés cat was chipped under a dif company and they have an app he can use to track him himself. i would love if there was one for pet owners to use before we would have to claim the cat missing. be more convenient for us and staff id assume, who deal with missing animals all day. also i used to be able to have access and now it’s for pros? why the change? no explanation? i was told to use this app by my vet and now it isn’t even downloadable, then i come on here to find out it’s been switched to vets only? i’d love to have had a notification or something. update: i realize and understand mine did not come with a tracking option, BUT i need to be able to change her photos and my address myself without a vet trip. esp since a vet literally gave this option to me and it was taken away and switched up for no reason, make ur own app for pros lol lemme have my cats info on here --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*