# PetNetizen — user reviews > 34 indexed App Store user reviews of PetNetizen by Shenzhen Yunchong Intelligence Technology Co.,Ltd., rated 1.50/5 from 52 ratings. - Source: https://appshunter.io/ios/app/petnetizen/id6698853183/reviews - App overview in markdown: https://appshunter.io/ios/app/petnetizen/id6698853183.md - Rating breakdown: 5★ 3 · 4★ 2 · 3★ 3 · 2★ 2 · 1★ 42 ## Newest reviews (13 of 34) ### 1/5 — App doesn’t work anymore *2025-04-15, version 1.5* Will not dispense or connect food anymore, left for a day trip and came back to starving cat ### 1/5 — Broken app *2025-04-14, version 1.4* After scanning for devices, our automatic feeder comes up, along with the instruction to tap to select the device. Tapping does nothing, and the app is stuck on the page ### 1/5 — Worked for 1.5 months… *2025-04-14, version 1.4* Was great at first, then one and half months after purchase(after the return window closed), stopped connecting, would not allow to reconnect, and stopped feeding my cats. No customer support, no fixings. 1/10. ### 1/5 — Terrible *2025-04-13, version 1.4* The app doesn’t work anymore worked fine for about 2 days now wont let me do anything and I just spits food out whenever it feels like it ### 1/5 — The Latest Update Has Ruined the App *2025-04-13, version 1.4* The app was great until this latest update and now it is completely broken. I cant control either of the feeders from my phone anymore. They show up in the app but I can no longer click them to select the feeder. ### 1/5 — App *2025-04-13, version 1.4* It will not let me klick to connect it and I have tried many solutions ### 1/5 — New version is bad *2025-04-13, version 1.4* The app recognizes the feeder but I can’t tap on “automatic feeder” when it scans. I had no problem with it before version 1.4 ### 1/5 — Genuinely unbelievable *2025-04-13, version 1.4* The “automatic” part of a feeder should be the simplistic thing that china can do. I mean you’ve programmed your citizens to work an easier/more complicated job. The fact of spending 30$ for a product that works just fine and then completely gives out on its self is a defining part of your country, the app that controls the feeder is made and functions off a control switch of if it may or may not feed the consumer is disgraceful. Imagine going to a restaurant and the server comes up to you with menu and options gives you the minimalistic service of the opening plate/drinks and then just never came back, terrible,terrible, terrible. Thank you for being awful again china! ### 1/5 — New Update is Terrible *2025-04-13, version 1.4* I actually quite enjoyed this app and it was working well until it updated to 1.4 the other day. I can no longer select the device and use the app to feed my cats. The automatic feeders are now useless and I even tried reconnecting the devices but I can’t even select them to reconnect now. ### 1/5 — new update broke it *2025-04-13, version 1.4* The new update for “bug fixes” has made it so I cannot go to the settings of my feeder at all. I click “automatic feeder” and nothing happens. So I can’t modify the times or anything. Very frustrated. ### 1/5 — App no longer letting me select device *2025-04-12, version 1.4* Everything was fine until a couple days ago and now the app is basically unusable. Cannot select the device within the app. Tried uninstalling and reinstalling and now that just made it so I can’t connect to my device. Please fix!! ### 1/5 — Updated app stopped working *2025-04-12, version 1.4* The 04-11-2025 update now doesn’t work at all. Cant access the feeder for manual feed or to set up scheduled feedings. Please fix with an update. Device is now useless. ### 1/5 — 😒 *2025-04-12, version 1.4* It worked well for a good while but out of boy it literally stopped responding. I tap the screen to connect the device and nothing…like seriously man I was using this to try and feed my cat without worries. Only for it to add onto my worries. ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t hold a connection *2026-05-16, version 2.3.6* I really enjoyed this at first but for months now it won’t stay connected. I have about 5 seconds of connection before it disconnects and I have to try again. ### 1/5 — So apparently only one phone can connect? *2026-04-27, version 2.3.6* Sure would be nice if both people in a household could control these. Been trying to pair a second phone for about an hour and it seems to not be possible. Literally the only smart device that seems to have this issue. ### 1/5 — Don’t even bother *2026-01-29, version 2.3.6* This product genuinely does more harm than good. Yes it’s convenient but the technical difficulties are through the roof. Right now I’m trying to re-pair to my device but it says that it’s already connected to another one, which isn’t true. Genuinely the bane of my existence. ### 1/5 — Do not buy this feeder *2025-09-08, version 2.3.1* Worked okay for 3 months and now the app won’t stay connected to the feeder. It’s junk!! ### 1/5 — At least my cat gets KNIBBLES… *2025-08-23, version 2.3.1* Yea just like the other reviews, I have no clue how yall can’t program something as simple as this… I bet $1k my 80 yr old grandpa can program this better and it not have problems in the first place. For MONTHS I’m barely able to change the feeding schedule on this thing. It’s going in the trash and I’m buying an American product. ### 1/5 — Trouble connecting and editing meals *2025-05-18, version 1.9* The app will not stay connected to my device long enough to edit the meal plan I originally set up months ago. Very disappointed in this app/purchase. Pretty much useless. ### 1/5 — Device offline *2025-05-02, version 1.8* This pet feeder keeps going on and off-line every single time I log onto the app. I have no idea if my pets are being fed according to the schedule. ### 1/5 — Won’t connect any more *2025-04-23, version 1.5* Expecting the same same problems as everyone else ### 1/5 — Feeder doesn’t work any more *2025-04-16, version 1.5* Product did work for a month or so, but now it won’t stay connected and doesn’t feed. Oh well!!! ### 1/5 — Do better *2025-04-16, version 1.5* Like others, worked until recent update. Can no longer connect to devices, or disconnects instantly. Bad job. ## Most praised reviews (8 highest-rated) ### 5/5 — Simple and reliable *2026-05-30, version 2.3.6* Ignore the xenophobes. Archie has been relying on this app for months and has not been let down. Easy peasy. ### 5/5 — Great customer service *2025-04-14, version 1.5* I bought an automatic feeder that connects to this app, and it worked great for a while before I started having issues reconfiguring the feeding schedule. I reached out and they got back to me within an hour. They fixed the issue promptly, which makes me feel valued as a customer :) ### 5/5 — Works perfectly! *2025-03-02, version 1.3* I have no idea why this isn’t rated highly. It connected quickly, is easy to use, and works every time. I was afraid when I saw a poor rating here in the App Store but I have no complaints at all with the app or machine. I have two of them and they both work great. ### 3/5 — Updated review *2025-07-31, version 2.3* For the longest time I was really frustrated with this app because it kept disconnecting from the Bluetooth and it wouldn’t feel my cat automatically. However, I discovered that I completely reset the system (hold set button down on feeder and “unbind” in app) and it worked just fine after. ### 3/5 — App functioning again *2025-05-31, version 1.9* App was useless for about a month, but after May update and after unbinding and reconnecting device, app appears to be working again. ### 3/5 — How to fix the bug!! *2025-04-17, version 1.5* Hi guys, I’ve been having the same issue as everyone below! Try holding in the ‘set’ button on the device face and unpair the device from the app. Once you reset it, repair the device and it should work ### 2/5 — Stopped connecting *2025-05-29, version 1.9* Worked well for a while, then the connection with my phone would fail immediately - so I can’t reprogram the feeder. Also saw something to only use 2.4G WiFi - I bought this specifically because it said it worked on 5G. ### 2/5 — App is buggy and gives false logs *2025-04-12, version 1.4* I’ve been using the Bluetooth feeder and app for over a month now with mixed results. I find that it’s inconsistent with knowing what day of the week it is as it pertains to the schedule and I’ve experienced it log a portion without actually dispensing it. I know it’s dispensing food because the kibble level is going down, the logging is just a mess I can’t really trust it- not to mention that it’s not even in chronological order. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*