# Pets Best Pet Health Insurance — user reviews > 416 indexed App Store user reviews of Pets Best Pet Health Insurance by Pets Best Insurance Services, LLC, rated 4.60/5 from 8,988 ratings. - Source: https://appshunter.io/ios/app/pets-best-pet-health-insurance/id1177692522/reviews - App overview in markdown: https://appshunter.io/ios/app/pets-best-pet-health-insurance/id1177692522.md - Rating breakdown: 5★ 7,473 · 4★ 469 · 3★ 217 · 2★ 191 · 1★ 638 ## What do users think of Pets Best Pet Health Insurance? Overall sentiment: neutral **Pros** - 🚀 Easy to submit claims - 💡 Helpful 24/7 vet access - 👍 Timely reimbursements - 🚀 Convenient app features **Cons** - 🐛 Buggy and unreliable app - ⏱️ Slow claims processing - 💰 Expensive premiums - 🤔 Confusing coverage details **Commonly reported bugs** - App constantly loading or crashing - Login issues and inability to access account - Incompatibility with newer iOS versions - Claim submission functionality not working **Most requested features** - Improved app stability and performance - Faster claims processing and communication - More transparent coverage and policy details - Ability to pay premiums through the app ## Newest reviews (19 of 416) ### 2/5 — Good Insurance, Bad App *2026-08-06, version 1.5.26* The app regularly asks me to log back in to do things like view a claim. When you do, it says you’re logging in from a new device, and sends a link to your email to verify. After you click the link, it says you need to click the link that was sent (even though you just did?!) and sends you on an endless, frustrating loop! This has happened too many times to count. ### 2/5 — Don’t like app *2026-08-05, version 1.5.26* I have no issue with the insurance and claims process but the app is really unpleasant to use. You can log in initially with Face ID but then if you want to view anything you have to login again with 2 step verification. Very tedious. I’ve tried to look up something on my policy while at a vet office and gave up. Why can’t the initial login give us access to our policy and claims? ### 3/5 — Not convenient for uploading documents *2026-07-25, version 1.5.26* I have not once been able to upload a document through the app. This completely defeats the purpose, and I do not consider having to pull out my laptop and sign in through the full website being easy to use and simple. It’s incredibly inconvenient and from my perspective defeats the purpose of the app. I’ve tried deleting and reinstalling the app and tried uploading the document from different places on my phone and nothing works. The upload icon just goes round and round forever. Please fix this developers. ### 3/5 — Doesn’t always work, no in-app customer service for app issues *2026-07-15, version 1.5.26* The app works great for some features. Submitting a claim is nice and easy. Viewing the claim, not so much. I literally have to log in 3 times to view a claim. And it always thinks I’m on a new device, so it sends me a verification link. Lately, when I click the verification, it says that I clicked in from a different device. Better to just go through my browser at this point. ### 2/5 — App won’t update pets *2026-07-11, version 1.5.26* The app is not showing my pets correctly. When I log in, it shows my cat that died that I took off of my account, but when I click on the cat, it’s showing my dog’s information. It won’t allow me to update the picture to show my dog. I got a new cat and just added it to the account. The new cat’s information is showing up as my dog with the dog’s picture. There needs to be a fix for this glitch, because it’s very confusing. ### 3/5 — Getting expensive *2026-07-09, version 1.5.26* While your company has been a great help in the past I’m wishing I just would have built up a savings. In less than a year you’ve updated the rates twice! This is going to be hard to keep up with. You say “technology and age of cat” well am I being punished for my cat being older? Are you going to increase $10 monthly every 6 months? What are these “advanced technologies” that are coming into play that also added to my monthly cost? You guys need to lay off the increases for a long time now or you’re not going to have a customer base to increase rates for. ### 3/5 — 403 azure api gateway error always! *2026-06-25, version 1.5.26* Whenever I go to update my personal information, credit card info, or to see payment history, the app tries to log me back in and then attempting to access any of those pages throws a 403 Response error. Please fix your azure deployment; this does not give me confidence in your dev team ### 1/5 — Awful *2026-06-24, version 1.5.26* This app sucks. Can’t ever log in without it giving me trouble ### 1/5 — App and insurance doesn’t work! *2026-06-22, version 1.5.26* App stuck in endless authentication loop. Can’t log in. It’s exactly like submitting a claim. Weeks later they send an email saying they need more info from vet practice. Can’t get hold of anyone after signup. Stay away. ### 3/5 — Good IF you can ever submit the claim *2026-06-13, version 1.5.26* Can’t submit claims on the app, always says there’s an error uploading and we apologize! ### 2/5 — App is virtually useless. *2026-06-13, version 1.5.26* The app and even website are so difficult to navigate. You have to log in every other time you try to change/access a different area of the app…which could be on the website or in the app. I was able to successfully submit 2 claims today, but I have an old one listed that I just saw was closed due to not receiving customer info, which is incorrect. There’s no way to dispute, re-open, or submit more documentation though, or even see the history of the claims and communications. I also submitted 2 medical history records months ago . While both show in the records tab, one says ‘reviewed/valid’ and the other just ‘reviewed’. There is a button to view the documents submitted, but it doesn’t work at all in the app, and leads to a ‘page doesn’t exist’ message online. There’s no way to report any issues on app or site. There is an FAQ page, but the info seems to be geared towards prospective buyers, not current users, it’s really frustrating. It’s like the site and app strive to help everyone BUT current customers, and the company has little to know easily accessible ways to contact them for assistance or to report problems. I would imagine that they could easily build a robust app and website with access to all of a clients info and historical data, plus an extensive and easily navigable FAQ/Help page, so I’m confused why they continue to ignore the utter unusable junk their online tools are. I’m probably going to switch to a provider with better user access. ### 1/5 — App is broken *2026-06-09, version 1.5.26* I’ve been trying to access my account through this app for over 4 months and I keep getting the same “the server is unavailable” message. If that was the case, how is it that I can access my account via web browser? Pet’s Best needs to do some serious debugging to fix this app. ### 1/5 — Says server not available *2026-06-09, version 1.5.26* App works great when it actually works. However it hasn’t worked for the past two weeks, I just get ‘server not available, try later.’ Deleting and downloading again does not help. Customer service just says ‘they will let tech know.’ This needs to be fixed. ### 1/5 — Can’t use *2026-06-08, version 1.5.26* I ve downloaded this app multiple times and each time I attempt to log in I receive an error msg stating that there is a problem with their servers try again later. It has been 8 days and no matter what time I attempt to login at 6am, noon, 8 pm, 1am I receive the same msg across my screen. This give me concern in if a company can’t even put out an app that works what kind of quality service will my pet and I receive . ### 1/5 — Server is always down *2026-06-08, version 1.5.26* The company itself isn’t bad but the app SUCKS. The server is always down or some other nonsense and you can’t ever log in through it. ### 1/5 — Can’t log in *2026-06-07, version 1.5.26* Try to log in but it keeps saying their servers aren’t available at this time, try later. I keep trying for these whole week and keeps saying that. ### 1/5 — Server unavailable *2026-06-07, version 1.5.26* Cannot login ### 2/5 — App is awful and pricing is worse *2026-06-06, version 1.5.26* The App has been down or having issues for nearly a year. Never works. For the amount sent to this company they need to get it together. ### 1/5 — App doesn’t work *2026-06-06, version 1.5.26* Every time I try to sign into the app it says the server is unavailable. ## Most critical reviews (10 lowest-rated) ### 1/5 — APP is so bad it should be illegal *2026-08-22, version 1.5.26* The app makes simply logging into view your claims a near impossible task, which prevents you from timely, submitting reading and responding to claims. I wonder if this is honestly part of their strategy I have to verify my browser 6 to 10 times and the app 3 to 4 times before I’m finally able to login to the claim center after already logging into the app with the same cred ### 1/5 — Good insurance, horrible app *2026-08-15, version 1.5.26* I love this pet insurance but this app needs serious work. It requires you to log in multiple time, it never remembers my device even though it’s an application downloaded on my phone. This requires you to go through multiple two factor authentications. Please fix this app and make it more user friendly!! ### 1/5 — Landing page shows my deceased cat instead of my living dog *2026-08-14, version 1.5.26* Company seems fine, but the app is a mess. I had 2 cats & a dog, with all 3 available on the app landing page. One of the cats died after a short illness, so I cancelled his policy, but his picture & name are still on the landing page. The dog is now nowhere to be seen (her policy is active). When I click on the deceased cat’s profile, it still has his picture, but the dog’s name & claim history. I REALLY do not want to click thru this way every time I access my dog’s policy. Bad mistake. Hire yourselves a competent developer. If you can’t manage that, get a damn QA team ### 1/5 — Awful application *2026-08-12, version 1.5.26* The pet insurance is adequate but the application is awful. I don’t think I have ever been able to login on my phone without a challenge that I’m logging in from an unrecognized device. Then, I get a challenge link emailed which I open on my phone only to be told I opened the link on a different device? ### 1/5 — Terrible App *2026-07-29, version 1.5.26* This app is further proof of how evil insurance companies are. They clearly went cheap on it, as functionality is deeply lacking. I sign into the app, then go to look at my dog’s documentation and then have to sign in again, send a code to my phone number, no code is sent. Try again. Still no code. Can’t get to my dog’s documentation. Pay my bill every month. Spend a grand on my dog- deductible covered. Whats may monthly payment going to? Because it’s clearly not the app. I’m guessing a yacht payment. Time to cancel my plan. ### 1/5 — Buggy mess *2026-07-11, version 1.5.26* Who develops these apps? Does anyone bother to test the builds before release? ### 1/5 — Services unavailable; Try Later *2026-07-06, version 1.5.26* What’s the purpose of app if I can’t get in? Usually have to go to website. Labor intensive to reach human by phone. Connection poor when I do reach human. I question my purchase. ### 1/5 — Always a pain to use *2026-07-06, version 1.5.26* Every time I use this app I experience issues. It is terrible on the user experience ### 1/5 — App filled with bugs *2026-07-01, version 1.5.26* Insurance is good so far. The app is the worst. So buggy. I sign into the app using my user name and password no problem. But then whenever I want to do anything else, like submit a claim or review an existing claim, it makes me sign back in, this time using two factor authentication. When I click to have it authenticate using my cell phone, more often than not, the text never comes in. When it does come in, the auto fill feature where the number automatically fills in that came from the text message, never works. Instead, I have to manually type in the numbers because even copy and paste doesn’t work. None of this is rocket science and there’s no reason that these issues should exist in this day and age. ### 1/5 — Worst app *2026-07-01, version 1.5.26* App have soomany glitches. When i try to login in my phone it is asking you to click link and if i click link and verify it asks me signin. Loop. Very bad experience with app. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Pet Insurance *2026-08-05, version 1.5.26* Pets Best has been my Foxy’s insurance company for 9 years. From their customer service staff to their claims processing I don’t believe you will find a better pet insurance company. Recently, my dog had ACL tear surgery and I was concerned that it would cost more than just our normal co-pay. It didn’t. And it also took only a few days to process this claim which was my biggest. I can say more positive things about Pets Best. And I am very thankful to have found them. I highly recommend to all pet parents. ### 5/5 — Life saver *2026-05-22, version 1.5.26* I’ve had coverage on my staffy since 2022. The first claim took some back n forth to finally get processed but since then, I’ve had nothing but amazing experiences with this company. My girl gets mast cell tumors and surgery to remove them is costly. Her latest surgery was 5/19 and the claim processed to pay today, 5/22. It takes 5-7 days for reimbursement to my bank account but I couldn’t be happier with this company. Pets Best is the BEST!! ### 5/5 — Submitting claim *2026-02-25, version 1.5.25* So easy and fast ### 5/5 — Great service *2025-12-14, version 1.5.23* Claims paid in a timely manner! ### 5/5 — Easy to send claim *2025-10-10, version 1.5.22* Claims process was relatively simple. Took less than ten minutes. ### 5/5 — Helpful customer service person *2025-06-24, version 1.5.19* Thanks to Richard at Pets Best! He helped me navigate some errors I had made when enrolling my pets in Pets Best. (I had provided our “lovey-name”, not our pet’s official name, aka:the name on her medical records). Corrections made. Claim resubmitted. Thanks to Richard at Pets Best! 😊🌺 Priscilla ### 5/5 — Best choice we ever made *2025-04-24, version 1.5.17* We love pets best! They take care of everything! You just file the claim and upload the receipt and boom they pay you back. It’s not too good to be true. We are blown away. We have a 1 year old Dachshund and she’s been kinda sickly. Bets best has stuck by us though all of it. 10/10 would recommend and I have to SO many people. Pests nest makes having a pet accessible to every income. Thank you for taking care of us! ### 5/5 — Love it but one issue *2025-04-04, version 1.5.16* Love using this app and insurance. They have helped me out a lot with claims. My only issue is when I have to delete and reinstall their app to access my account. Overall I still give them 5 stars. ### 5/5 — Thankful for Pets Best but their app is atrocious and never works. *2025-03-05, version 1.5.16* Thankful for Pets Best but their app is atrocious and never works. ### 5/5 — Highly Recommend *2025-02-27, version 1.5.16* We’ve had Pets Best insurance for both of our dogs for few years now. Luckily we have not needed it until recently when our older dog got diagnosed with Lymphoma. The insurance process has been a breeze with each claim (which knowing how regular human insurance claims usually are, I was expecting the process to be a headache) So easy to submit a claim and the refunds usually get processed in less than a week. App itself is a little laggy at times, but overall very happy with Pets Best. Will absolutely continue using them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*