# PetSafe SMART DOG Trainer — user reviews > 136 indexed App Store user reviews of PetSafe SMART DOG Trainer by Radio Systems Corporation, rated 2.60/5 from 932 ratings. - Source: https://appshunter.io/ios/app/petsafe-smart-dog-trainer/id1143643880/reviews - App overview in markdown: https://appshunter.io/ios/app/petsafe-smart-dog-trainer/id1143643880.md - Rating breakdown: 5★ 217 · 4★ 100 · 3★ 92 · 2★ 133 · 1★ 390 ## What do users think of PetSafe SMART DOG Trainer? Overall sentiment: negative **Pros** - 🚀 Works great - 👍 Effective for training - 👍 Customizable settings - 🚀 Convenient app control **Cons** - 🐛 Connectivity issues - 🔋 Battery life concerns - 🔍 Difficult to see battery level - 🔍 Lack of multi-collar support **Commonly reported bugs** - Frequent disconnections - App crashes and freezes - Unintended shock/vibration activation - Compatibility issues with recent app updates **Most requested features** - Apple Watch app support - Ability to name and manage multiple collars - Improved Bluetooth range and reliability - Battery life indicator improvements ## Newest reviews (15 of 136) ### 2/5 — DONT BUY *2023-03-23, version 1.2.2* Started zapping my dog repeatedly without me touching the button! Horrible product, will be returning tomorrow.😡 ### 2/5 — Notifications *2022-02-06, version 1.2.2* I wish this app offered notifications like when the batter needs to be charged. ### 3/5 — Widget *2021-11-12, version 1.2.2* Id like to see the app add widget feature or make it sothat it was compatible with accessibility features (not sure that it’s possible) but it would be cool to utilize the two tap on the back of the iPhone to open the app. By the time I open the app to correct behaviour, it is too late to be effective. ### 4/5 — Works well *2021-09-07, version 1.2.2* Have used on my rescue dog first to stop running off; 2nd to stop chasing after cars coming and going from our house; and 3rd to learn parameters of camping spot. Had to shock her twice in the beginning but the tone signal is all we need now. Luckily she’s a very intelligent dog. After update of software though I cannot see battery status ### 1/5 — Phone app does not work that well… *2021-08-21, version 1.2.2* Bottom line, collar works great so I would try one with a remote instead. Range is closer to 30-40 yds not 70 yds. App has to reconnect anytime you open it or your phone goes to sleep. It is not very functional for passive trading like a walk because my phone would go to sleep and take 30 secs to reconnect same thing for passive training in my backyard. ### 1/5 — App wouldn’t close and shocked pet numerous times- frightening - did not cut out. *2021-07-14, version 1.2.2* I would have hoped that there is a cut out involved somewhere. This glitched and shocked our pet countless times. Frightening, had for 8 weeks. Never connects when needed, would have rather donated the money for this collar then wasted it like this. ### 4/5 — Works good *2021-07-08, version 1.2.2* App and collar work good, would be nice if you could add multiple collars and name them ### 3/5 — Ok but glad I didn’t buy 2 *2021-04-30, version 1.2.2* We have multiple dogs and now have 3 different shock collars. This one is great if I am in the room or near him outside. But to correct him when I am in the other room, it is useless. ### 4/5 — Satisfied customer *2021-04-22, version 1.2.2* After getting the remote collar for our Brittany, we are very happy with the collar. We only have a couple of things that would help out to make this a great product! 1. Make the collar usable on more than one phone. 2. Raise the battery indicator on your app so it is in a better place to view the battery level. I have an iPhone 11 & the battery indicator is hidden at the bottom behind the app indicators. ### 1/5 — Bad glitch *2021-03-29, version 1.2.2* I was on the app and all the sudden it started zapping my dog over and over again without me even touching it please fix this. ### 1/5 — Spooling while the dog is heading for trouble *2021-03-04, version 1.2.2* I can’t recommend this app. Even while my dog is well within its advertised range the signal doesn’t go through to the collar because the app is just sitting there on the phone, spooling. It fails to do exactly what I got it for: get my dog’s attention so he can be recalled. And now the retailer won’t give me my money back. ### 2/5 — Connection issues *2021-03-01, version 1.2.2* Love the idea of the Bluetooth. However, we are constantly having issues connecting. Or one of our phones connect and the other one stops working. It’s so frustrating, especially when your puppy darts out the door after the kids and won’t come when we call. Which is the reason we purchased this collar...disappointing. ### 4/5 — Q *2021-02-02, version 1.2.2* First can I say I love this app but the shock just wasn’t it and that’s what I needed for my dog none the less it’s a good app I do believe it needs a better rating that 2 stars I do recommend trying this app out ### 1/5 — Does not stay connected to collar *2020-11-19, version 1.2.1* The app doesn’t stay connected to the collar for longer than a few seconds ### 1/5 — Connection Problems *2020-11-18, version 1.2.0* The app won’t stay connected to the collar and I’ve been sitting here for half an hour trying. Super frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ne fonctionne pas *2025-06-26, version 1.2.2* Il ne reconnaît pas mon collier ### 1/5 — App is terrible *2025-03-31, version 1.2.2* I want to like this but it’s day one and I have reinstalled the app multiple times and restarted collar and recharged it since within 12 hours it was dead ### 1/5 — Terrible product *2024-12-22, version 1.2.2* Don’t waste your money not only does the charge last only 25 to 30 minutes I can never get thd phone to find the collar I didn’t realize there was no manual control as i had thd same issue with other electronic products that required u to use your phone . I am returning this for a refund ### 1/5 — DOES NOT WORK *2024-11-19, version 1.2.2* My boyfriend and I have been sitting here for over 2 hours trying to get the app and collar to connect. We’ve tried calling the number and it doesn’t work. The app is useless and won’t let us use the live chat or submit a complaint either. The instructions also say how to reset the collar and we can never get it to blink 5 times. Serious waste of our time and money. ### 1/5 — How can I rate it *2024-04-30, version 1.2.2* While trying to use this to train my dog, constantly interrupted with rate this app!!! While trying to use the training tools to train my dog.. so dumb! ### 1/5 — Collar *2022-12-25, version 1.2.2* Will not connect ### 1/5 — Scam! *2022-03-17, version 1.2.2* Don’t waste your time! won’t connect to collar… Waste of money! Buying from Chewy ### 1/5 — Doesn’t work. *2022-01-02, version 1.2.2* Won’t connect to the collar. Don’t waist your money your only paying for frustration. ### 1/5 — Bug *2021-10-24, version 1.2.2* L’application a bloqué en mode vibreur sans que je l’enclenche pendant 20s ,alors que mon chien l’avait sur lui ... c’est grave !!! faites une mise à jour!!!! (iPhone 11) ### 1/5 — App doesn’t work *2021-09-05, version 1.2.2* this app is garbage. ## Most praised reviews (10 highest-rated) ### 5/5 — Smart dog training collar *2021-10-02, version 1.2.2* After using one day, it seems to do what it’s suppose to. I am a little discouraged that there is no way to see how low the battery is and/or if I need to charge it. Also, we have an issue of it not working with an Android Ae10, which is what my husband uses. The app works on my iPhone XR, but the idea was that my husband would put it on his phone. ### 5/5 — Wonderful! *2021-07-22, version 1.2.2* I was having so much trouble keeping up with my dogs quick erratic behavior problems. Each situation would be so quick and so fast that it was out of control immediately until I started using this chain system.I showed him that I was carrying it around in my phone when I put it on him. I gave him a good boy beep a few times and praised him and then simply explain to him that he had to now listen to me or I was going to zap him.Well he gave me a funky little look that told me he completely understood me. It only took a couple situations and now he is a good boy almost all the time. Of course, I’m sure I’ve ran into other situations where I will have to use the zapper or the buzzer, but it sure works! It’s so great because he loves hearing the good boy peep and getting praised after he’s a good boy or just because I want to praise him. I hardly have to use any vibration or shocking at all because he listens to me now. 😁 ### 5/5 — Works great *2021-01-18, version 1.2.2* Consistent and works the way it needs to however recently it’s forcing me out of this app into a terrible app that works horribly. This is causing inconsistency in my training, therefore making training 10 x harder. ### 5/5 — Pet safe correction collar *2021-01-01, version 1.2.2* We love this collar for our lab puppy. Only have to use the tone correction to get him to respond in a positive manner. Never the vibrate or shock. The only thing is I wish I could control the collar with my Apple Watch. That would be so helpful! ### 5/5 — Works amazing on my three month old German Shepherd puppy *2020-12-16, version 1.2.2* I took training classes at Petco for about 6 to 8 months and it was $400 and I didn’t get the training expectations met my husband bought me this collar for Christmas present to help me train my puppy because I have a four-month-old daughter and we live in Vermont and the weather is uncontrollable so it’s hard to jump up and get your jacket on and hook your dog up and get everything ready to go outside when he has to go to the bathroom so it’s nice to have that collar because I live in apartment complex I can walk right down the steps into the yard and I have to worry about any other dog any other person nothing I use the vibration and noise if he is going towards something dangerous or something that is a complete no then I use the low setting of number seven to correct him and it works perfectly but it is not a toy and it can hurt your dog if you abuse it so do not let children or anyone you do not trust with this caller the owner of the animals is the only one who should have access to the collar no one knows their dog best other than the owner you’ll know if your dog is uncomfortable to the setting or not other than that It’s been amazing having this caller ### 5/5 — Frustrated *2020-11-17, version 1.2.0* We love this product it works so well to get our dog back inside......BUT I’m getting frustrated the app is not working well it keeps refreshing then once the screen of use comes up it refreshes again over and over and over so I can not use the app now unless I’m really quick to hit the button before it disappears to refresh again 🤦🏻‍♀️🤦🏻‍♀️ ### 5/5 — Works great *2020-11-09, version 1.1.13* We love the idea of three options cause the vibration an shock work great beings our dog is def. she responds very well to the collar. We love this product. ### 5/5 — New update restricts battery viewing *2020-09-23, version 1.1.13* Since the new update I haven’t been able to see how much battery the device has as it’s covered by some of the gadgets please try to fix this ### 5/5 — Works great ! *2020-07-23, version 1.1.13* I love this . The screws did come off so instead of ordering I just bought another shocker that I did not care for at all , no comparison , this is by far the best. ### 5/5 — Dog *2020-05-02, version 1.1.12* Ses cool pour mon chien --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*