# Petzone — user reviews > 45 indexed App Store user reviews of Petzone by Petzone Pet Supplies, rated 3.50/5 from 113 ratings. - Source: https://appshunter.io/ios/app/petzone/id1451575515/reviews - App overview in markdown: https://appshunter.io/ios/app/petzone/id1451575515.md - Rating breakdown: 5★ 53 · 4★ 13 · 3★ 11 · 2★ 4 · 1★ 32 ## Newest reviews (12 of 45) ### 2/5 — Extremely Glitchy *2026-02-25* For the largest pet supply provider in Kuwait, you’d expect a better app. It seems that they haven’t scaled the app from its beginnings to the level and volume it handles now. Despite always asking us to update to the “latest version”, there are still many glitches and bugs that never seem to be fixed. Items appearing as in stock but aren’t, being logged out at check out stage and the failure to capture payments either through Knet or Apple Pay. The app also needs to be upgraded to handle traffic during sale events. ### 3/5 — Glitches *2025-03-10* App constantly glitches and won’t add anything to the cart. The website is also extremely slow at times, so it’s impossible to order. ### 3/5 — Fix the problem please *2024-12-01* I have tried to buy but I can’t find my order the cart is empty or the app doesn’t work and freeze ### 1/5 — Don’t waste your time *2024-08-03* This application is a joke. It takes them years to apply an update and when they roll an update it doesn’t fix anything. 1- takes forever to add an item to the basket. 2- most of the items are out of stock but the app add them to your basket anyways. 3- when you want to check out and pay it tells you the quantity you need isn’t available but doesn’t show you which item that you need to remove! It’s like the owner of this Bussiness doesn’t want to sell nor care about being successful nor any respect for the customers time or their pets if there was a zero or less than zero I would have given them that ### 1/5 — Buggy *2024-07-16, version 2.0.48* When I try to login it says invalid email even when it’s right ### 1/5 — Doesn’t work *2024-02-01* Used to work great, but it hasn’t worked for nearly a year now. Very disappointing. ### 1/5 — Poor application compatibility *2023-10-08, version 2.0.35* Application is nice looking easy to use. However, while trying to add to cart it always gives errors and it does not add anyhting to the cart. Very poor development unfortunately…. ### 1/5 — The app doesn’t work *2023-07-15* Am trying for months to buy online but can’t complete buying I don’t know why and until when ### 1/5 — So weak application have so much bugs *2023-06-25* So weak application have so much bugs ### 1/5 — Bad APP *2023-05-19* Need fixing !!! The app add items and remove automatically Need to fix ASAP ### 2/5 — Buggy *2022-10-11, version 2.0.15* Very buggy and hard to select an item Hard to add to cart Cant find items in the search bar ### 1/5 — Bring the old version *2022-06-22* This update is really bad , app keeps crashing and cant login to my account and cant even create new one , plz fix it ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointing. App keeps crashing, website equally problematic *2026-03-15, version 2.0.94* The app kept crashing as i was trying to proceed to payment for three days in a row even though it was up to date. When I reached out to customer service I was told to delete and reinstall the app and to use the website if that doesn’t work. It did not work. I went to the website. Not only does it not allow me to use apple pay despite having it as an option, it also simply refused to let me proceed with any payment method, stating that i had left some fields (name, surname, street address) empty when they were filled out. Needless to say, I am disappointed and won’t be using Pet Zone again. ### 1/5 — You can’t order anything or add to cart *2026-01-24, version 2.0.92* Years passed and you guys still couldn’t fix it. You can add anything to cart , specially reflex dry cat food of 15kg. Doesn’t work your app. Only web works. And with your updates each time. Still same error. ### 1/5 — Doesn’t work *2025-11-21* I can shop and add items to my cart, but I can’t checkout although I’m signed in. It keeps on lagging and glitching. ### 1/5 — التطبيق سيء *2025-11-01* بطيء وماكو استجابه وكل مره يسويلي تسجيل خروج صراحه ماحب اطلب منه ### 1/5 — Waste of home screen space *2025-10-05* Save yourself the hassle, app is horrible, just use the website, you’re welcome ### 1/5 — Order doesn’t get placed *2025-04-17, version 2.0.68* Order doesn’t get placed ### 1/5 — Useleas Costumer service *2025-03-06, version 2.0.63* Worst Application with terrible customer service. Every time I use the app the order is never on time even when I Pay extra for the delivery to be on the same time when I contact them they rarely answer and when they do they shut the phone in my face. I have never seen a more unprofessional and useless customer service who does not know how to help a customer with SIMPLE inquiries as they do not know how to do their job. When I order it is for my pets who are living creatures that I take care of. What is the point of paying extra to get it on time if it is always late ?? Without a doubt worst application I have used for ordering pet supplies. ### 1/5 — سيء *2024-12-21, version 2.0.60* للأسف اسوأ آب واسوأ خدمه التوصيل بعد ثلاث ايام وهو في نفس الرياض ### 1/5 — مافيه أغراض لسمك *2024-11-09, version 2.0.57* الموقع مسلكين لناس بكم حوض مهو حلو ولا يبيعون لا سمك ولا أكلهم ولا اغراضهم ): ### 1/5 — Worst app ever - has never worked *2024-08-05* This app has literally never worked, can’t add any items to cart, can’t process payments. It’s literally nothing but a platform with pet supply pictures. ## Most praised reviews (10 highest-rated) ### 5/5 — انصح و بشده *2024-10-26, version 2.0.56* سريعين بالتوصيل. منتجاتهم اصليه. أسعارهم رخيصه سنتين ما أتعامل إلا معهم و طلباتي ما توقف منهم😂❤️❤️ ### 5/5 — Very nice ! *2024-08-25, version 2.0.51* I’ve ordered online from Petzone app and they’ve delivered to me very quickly! Thank you guys, very useful app ! ### 5/5 — Best Pet Shop on the Globe *2024-03-27, version 2.0.44* I was so happy to know that we have PetZone here in Saudi Arabia ❤️❤️❤️ Its been my favorite Pets spot for decades in the US. I made my first order, everything was PERFECT. Excellent products for all kind of pets I shopped for my parrot, lovebirds and cats. THEY HAVE EVERYTHING and the prices are unbearable. Jus the delivery cost is pricey to Jeddah, please do something about it. ### 5/5 — تجربة ممتازه *2023-07-19, version 2.0.33* التطبيق مرتب وطلبت واجني باقل من يومين في الجبيل افضل تطبيق للحيوانات لحد الحين ### 5/5 — افضل واسرع تطبيق *2023-05-24, version 2.0.30* سريعين جدا يوصل الطلب خلال يومين للدمام، اسعارهم تجنن ودايما عندهم خصومات وعروض + المنتجات المتوفرة ممتازة وماتحصلونها بكل مكان 😍 خدمة العملاء عندهم جدا ممتازة لو واجهتو مشكلة بالواتس اب يحلونها فورا .. ما اطلب الا منهم ❤️ ### 5/5 — Very good quality also free delivery with no minimum spend *2023-02-18, version 2.0.23* Love this site soo much they deliver for free with no minimum spend.. also the bird food quality was good . ### 5/5 — ممتاز *2022-12-06, version 2.0.19* تطبيق رائع ومنظم بس لما أختار أشياء بالمفضلة ماتظهر، والطلب منهم رائع وصل خلال يوم واحد للرياض وتغليف جييد جدًا ### 5/5 — New Design *2022-06-17, version 2.0.1* Finally all bugs were fixed and now you can enjoy mob application. I want to say “good job” to UI/UX team 👏 ### 5/5 — Best app ever *2022-05-31* It’s easy to use and i love the quality of the food and things... I’d rather buy here for my dogs cuz it’s the best app ### 5/5 — استفسار *2021-12-30, version 1.6.4* ليش مافي السعوديه؟ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*