# PFCP Mobile Banking — user reviews > 40 indexed App Store user reviews of PFCP Mobile Banking by SLC LLC, rated 1.70/5 from 22 ratings. - Source: https://appshunter.io/ios/app/pfcp-mobile-banking/id1635828674/reviews - App overview in markdown: https://appshunter.io/ios/app/pfcp-mobile-banking/id1635828674.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 18 ## Newest reviews (17 of 40) ### 1/5 — Login Doesn’t Work *2022-12-12, version 4.3.52* Can’t login to the app ### 1/5 — Zero support, sketch bank *2022-12-07, version 4.3.52* As a fellow HSBC card member who got transferred offer, its been nothing but hassles. Shows I have zero limit and balance via automated, customer rep is useless and just keep you on hold. I was on hold over 30 min, with them randomly checking in saying sorry. Have no clue what to do now but report them to BBB? Lawsuit anyone? ### 1/5 — Can’t login *2022-11-30, version 4.3.52* My account was also transferred from HSBC. I am also unable to login using the app. I can only access my account on my computer or by using the safari browser on my phone. Upon reading the other reviews, it’s quite clear that this is a widespread issue and it should really be addressed. ### 1/5 — Worthless *2022-11-30, version 4.3.52* Impossible to login via app. Works fine in browser. How is this even possible that a “bank” can’t even get a basic app up and running? Was transferred from HSBC, but won’t stay with these amateurs very long. ### 1/5 — Can’t login, can’t contact anyone from customer service. *2022-11-25, version 4.3.52* Got transferred from HSBC to here and now my login info is changed or not the same. I can’t get into my account so I called customer service. The automated answering service was fine with general account information, such as my current balance and available balance. However, when I tried to talk with a representative, I was answered by a woman who stated her name then asked “how can I help?” Then immediately was met with a blank mute sound and no answer to anything I was saying. I tried calling again and was met this time with a male representative with a southern drawl who also introduced themselves then asked “how can I help you?” Immediately followed by the same blank lack of background noise. I’m under the impression that it’s the start of an answering service that just hangs up after asking how they can help and that just seems sad. ### 1/5 — Possibly the worst app I’ve used *2022-11-08, version 4.3.52* Completely unable to log in. Nothing is responsive - buttons do nothing. Was this app intentionally created as a joke about how bad banking software is? Because if so, you’re killing it! ### 1/5 — garbage *2022-11-08, version 4.3.52* I will be leaving this bank. ### 1/5 — A total disappointment *2022-11-05, version 4.3.52* their website is working well so far although the app is not working at all, there’s no way to log in, the app doesn’t do anything… I’m not even sure to called this an app at all. I wonder if Apple really take the time to check a few of these apps ### 1/5 — It doesn't work *2022-10-23, version 4.3.52* I was never and still not able to login ### 1/5 — Crooks *2022-10-17, version 4.3.52* My account was sold to them. The app would not let me enroll. I have been trying for weeks. Every customer service call is 40 min plus. They want to nickel and dime you to death and waste your time. Pay your bill, and close this account. ### 1/5 — Have never been able to log in *2022-10-16, version 4.3.52* I’ve never been able to use the app because I can’t log in. Have done the restart/reinstall on the app and always, after entering my login info, I tap the button to log in and button just flashes. Nothing else - no messages, no info, just nothing. ### 1/5 — Customer support hanged up on me *2022-10-05, version 4.3.52* What a joke 😂 ### 1/5 — Can’t log in *2022-10-03, version 4.3.52* Log in button does not work. ### 1/5 — App doesn't work *2022-10-03, version 4.3.52* I can see everybody is complaining about this app and company so I am going to cancel this credit card, it doesn't worth ### 1/5 — Can’t even log in. *2022-09-30, version 4.3.52* I saw someone mention the app worked on their iPhone 12, but I have a 12 too and it the app does nothing. It won’t log in at all; the only thing I’ve ever seen is the login screen. PFCP, based on the reviews, you’d be better off NOT having an app at all, rather than having an app that’s completely useless like this one. ### 1/5 — Terrible Company !!! *2022-09-29, version 4.3.52* When I went to their site And clicked any of the options available it went to ads , when I tried to explain this on the phone to a representative that I could not understand, she hung up on me !! Second call to customer service and I was put on hold telling the next representative available is in 40 minutes ! They are terrible!! ### 1/5 — Waste of an app *2022-09-29, version 4.3.52* App does not work and have been complaining since 9/17. It was very easy to access your account when my card was with hsbc. They should not even have an app.they keep saying it is being worked on and to check back tomorrow,will be paying this card off and cancelling the card ## Most critical reviews (10 lowest-rated) ### 1/5 — App sucks *2026-04-09, version 4.37.4* Can’t login to make payments ### 1/5 — A waste of of time!!! *2025-10-10, version 4.22.10* Has not worked since I’ve had it, all my other banking apps work flawlessly, ### 1/5 — Log in *2025-09-12, version 4.22.10* Worst ap I have, cannot log in, can’t change the password then log in name locked out!! Stupid!!! ### 1/5 — JUST QUIT WORKING *2024-08-26, version 4.14.4* I called the company to troubleshoot and it still doesn't work. ### 1/5 — Very frustrating *2024-06-01, version 4.14.4* Got transferred over from HSBC. Can’t login to the app. Login credentials are 100% correct. Go to ‘contact’ and it crashed. Re opened the app and it has a pop up that says they are having ‘connectivity issues’. Tried again for 3 days straight and same things happened. This app straight up does not work ### 1/5 — The App crashed *2023-08-03, version 4.10.7* I tried to open the mobile banking app and I could not. It seems to have crashed. ### 1/5 — Shady credit card *2023-04-02, version 4.9.9* This credit card company is the worst credit card company I have ever dealt with. All the credit agencies give me an excellent rating but my account was closed. When I called customer service they said I had closed it. ### 1/5 — Total trash app. Nothing works. *2023-03-27, version 4.9.9* This is not cool. You run credit card company and can’t even keep up with app. Neither money nor data is safe with you. Government should shut you down. ### 1/5 — Crooks… avoid them at all cost *2023-03-18, version 4.9.9* Nothing works… they loose your time and your money ### 1/5 — -1 rating *2023-01-21, version 4.7.10* My most recent statement stated FIXED 0%APR for cash advances. I thought “Ok, sounds good. But I better call and talk to someone just to make sure.” So I called… and waited… for half an hour. Once I got connected to a live person I was told that , indeed, the fixed interest rate is 0%APR but there is a 5% transaction fee and a cash advance limit of 25% of the credit limit. Ok, fine. That seems reasonable to me. So that is what I did. NOW, today, I find out that in addition to the transaction fee I AM BEING CHARGED AN EXORBITANT INTEREST RATE on the cash advance. This after confirming with the representative that the rate was 0%. When all is said and done, I blame myself for this ridiculous fiasco as PF|CP is highly suspect and I should have listened to my gut feeling. PF|CP is unquestionably an abysmal failure of a financial institution/outfit. ## Most praised reviews (4 highest-rated) ### 5/5 — unable to add debit cards for save payment *2025-05-23, version 4.22.10* -1 star(*) hsbc sold all their non premier accounts. even if you have had premier status. new company new login. you have to register if you want to manage your account online. not sure if it was intentional or just forgot to enable feature to add debit cards as saved payments. not too many customers are comfortable in adding bank accounts for saved payments. i've had to temporarily do this then remove the bank account when new debit card arrived. ### 5/5 — Easy to use *2023-01-27, version 4.7.10* Never had a problem. Easy to pay my bill ### 5/5 — Works for me *2022-10-16, version 4.3.52* I was very concerned after reading all the reviews. I’m also one of those HSBC accounts acquired by This institution. With that been said, I login into their website with my computer, registered to use their online page, and activated the card. All good. Then download the app, and proceed with the loving attempt. Everything was flawless. I have an iPhone SE 2020. Not a glitch at this point. ### 4/5 — Works fine for me *2022-09-23, version 4.3.52* I’m on a 12 Pro Max and it works fine for me. I had to set up login info and that went smoothly after clicking the link to do so. It just let me do it in the app instead of opening Chrome or something, which I like. Set that up and enabled FaceID which also worked. Hit the back button after that and it took me right to my account. All my info was correct and transferred over perfectly (they are not my original creditor), even the auto pay schedule and everything so I didn’t have to set up a single thing other than the login. Pretty happy with how smooth the switch was, I was a bit concerned after learning that it was going to happen, but no complaints here so far! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-29.*