# PFFCU Mobile Banking — user reviews > 1,460 indexed App Store user reviews of PFFCU Mobile Banking by Police and Fire Federal Credit Union (INC), rated 4.72/5 from 19,383 ratings. - Source: https://appshunter.io/ios/app/pffcu-mobile-banking/id954363005/reviews - App overview in markdown: https://appshunter.io/ios/app/pffcu-mobile-banking/id954363005.md - Rating breakdown: 5★ 13,800 · 4★ 1,277 · 3★ 309 · 2★ 220 · 1★ 402 ## What do users think of PFFCU Mobile Banking? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🔒 Secure - 👍 Convenient mobile banking - 🚀 Efficient app - 👍 User-friendly layout - 🚀 Quick transactions - 👍 Great customer service **Cons** - 🐛 Occasional bugs and glitches - 🔍 Difficulty navigating certain features - 🔍 Lacking some functionality compared to website - 🔍 Inaccurate balance updates - 🔍 Trouble with mobile check deposits **Commonly reported bugs** - App freezing or logging users out unexpectedly - Inconsistent balance updates across accounts - Issues with mobile check deposit functionality **Most requested features** - Add ability to transfer between accounts - Integrate credit card management within the app - Improve mobile check deposit experience - Provide more detailed transaction history - Add option to configure bill denominations for ATM withdrawals ## Newest reviews (19 of 1,460) ### 2/5 — Issues *2026-09-09, version 10.0.260200* App won’t open majority of the time. Just keeps loading in sign in. ### 3/5 — Fee hogs *2026-09-02, version 10.0.260200* The bank isn’t bad especially if you build a good relationship with them. They will offer all kinds of services. My main complaint is they are quick to charge overdraft fees so make sure you keep track of your account. I had a situation where someone charged my card the wrong amount and they would not give me the money back even though I immediately ran to the bank and deposited the money right after the mistake happened which wasn’t even my fault. It was the cashiers fault who took the payment. I actually get more benefits and no charges from my online bank but I get nervous because there is no close location for it so…. ### 5/5 — Love this app *2026-08-31, version 10.0.260200* This app makes banking so much easier because I live far from the bank branch. ### 5/5 — Better *2026-08-31, version 10.0.260200* It’s much easier to see and get your results ### 5/5 — Wonderful Bank *2026-08-29, version 10.0.260200* I love this bank ### 5/5 — The Best! *2026-08-28, version 10.0.260200* I love the mobile app. Very convenient 😊 ### 5/5 — Super convenient *2026-08-27, version 10.0.260200* Easily check balances, transfer balances, mobile deposits and so much more. ### 5/5 — Easy to use *2026-08-27, version 10.0.260200* Great ### 5/5 — Great App *2026-08-27, version 10.0.260200* Great App ### 5/5 — Ike *2026-08-27, version 10.0.260200* Terrific ### 5/5 — Convenient *2026-08-26, version 10.0.260200* Great app ### 5/5 — Member 25 yrs *2026-08-26, version 10.0.260200* Simple & Easy to use ### 5/5 — Rating *2026-08-26, version 10.0.260200* Five ### 5/5 — Deborah Dickson *2026-08-25, version 10.0.260200* Great app. ### 5/5 — Great Banking App *2026-08-24, version 10.0.260200* App is great! It’s efficient, I can access everything I need on the go, and it’s always functional. Now if we can get Zelle transfer/payments. lol ### 5/5 — Great Bank app *2026-08-24, version 10.0.260200* Great banking app easy to navigate ### 5/5 — SEGURIDAD *2026-08-22, version 10.0.260200* ME GUSTA PORQUE PUEDO VER NUESTRAS TRANSMISIONES CON RAPIDES Y ME HACE SENTIR SEGURO DE MI BANCO Y ME GUSTARÍA QUE SIEMPRE SE MANTENGA ASI TODO EL TIEMPO ### 2/5 — Nice, very helpful *2026-08-22, version 10.0.260200* Nice very helpful ### 5/5 — For the app *2026-08-20, version 10.0.260200* Really good app ## Most critical reviews (10 lowest-rated) ### 1/5 — UI/UX gone awry *2026-09-09, version 10.0.260200* Whoever redesigned the app has zero understanding of UI/UX. The app looks horrendous. ### 1/5 — The app is outdated *2026-08-15, version 10.0.260200* The app is outdated and slow ### 1/5 — Terrible *2026-07-30, version 10.0.260200* Nothing on the site works right. It’s very odd the way it flows. I’ll get into things and have to go back into it. It’s terrible to nightmare paying my bills every month. ### 1/5 — Help please *2026-07-18, version 10.0.260200* I’m not able to download to either of my iPhones I’m only able to log in thru the App Store ### 1/5 — Review *2026-07-16, version 10.0.260200* It was a 5 star app but they updated the interface and it’s terrible ### 1/5 — GO BACK TO OLD LAYOUT *2026-07-15, version 10.0.260200* this new layout is DISGUSTING. go back to the old layout ASAP. ### 1/5 — Please fix it ! *2026-07-13, version 10.0.260200* The app takes foreverrr to load !! With wifi, without wifi, early in the morning, late in the day doesn’t even matter. I close it out and wait patiently but it’s very inconvenient to the point I’m considering switching banks. ### 1/5 — Keeps crashing *2026-07-10, version 10.0.260200* It use to work well not no more ### 1/5 — Worst *2026-07-09, version 10.0.260200* Worst ### 1/5 — Update past phone compatibility *2026-07-09, version 10.0.260200* I have an iPhone 14 and the app will not work properly. Locking up and unable to access my accounts. An update should not remove backwards compatibility for a device that is still current. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2026-09-09, version 10.0.260200* Nice ### 5/5 — Exceptional *2026-09-09, version 10.0.260200* Exceptional and very easy to access and navigate ### 5/5 — Great service *2026-09-08, version 10.0.260200* I love it so much ty im very happy ### 5/5 — Very Intuitive *2026-09-08, version 10.0.260200* The app is very clear and easy to use. Makes managing my money very simple! ### 5/5 — Nice app *2026-09-07, version 10.0.260200* Great app. It shows checking and saving account on the same time. I like it. ### 5/5 — Nice app *2026-09-06, version 10.0.260200* Like to use it, easy ### 5/5 — Best App *2026-09-04, version 10.0.260200* Very easy to use ### 5/5 — Love It! *2026-09-04, version 10.0.260200* Love this app!!!! ### 5/5 — Apt. *2026-09-01, version 10.0.260200* So easy to read ### 5/5 — Very user friendly *2026-08-31, version 10.0.260200* User friendly and easy. Definitely comparable to other bigger corporations! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*