# PGCFCU — user reviews > 32 indexed App Store user reviews of PGCFCU by Prince Georges Community Federal Credit Union, rated 4.80/5 from 2,997 ratings. - Source: https://appshunter.io/ios/app/pgcfcu/id1042089740/reviews - App overview in markdown: https://appshunter.io/ios/app/pgcfcu/id1042089740.md - Rating breakdown: 5★ 2,662 · 4★ 214 · 3★ 50 · 2★ 22 · 1★ 49 ## What do users think of PGCFCU? Overall sentiment: positive **Pros** - 🚀 Quick and easy mobile deposits - 👍 Simple verbiage, high-end design, and seamless functionality - 👍 Exceptional customer service - 🚀 Very quick and convenient online deposits - 👍 Depositing checks is simple - 👍 Convenient and user-friendly app - 👍 Responsive to community needs - 👍 Wonderful app, can do banking without leaving home - 👍 Efficient app with all banking needs in one place **Cons** - 🐛 App crashes when trying to make remote deposits - 🐛 Accounts not updating, getting 'error updating' message - 🐛 Bill pay is unreliable, takes multiple attempts to post payments - 🐛 App locks you out, requires verifying email address online - 🐛 Poor synchronization between bank and app, balance not updating **Commonly reported bugs** - App crashes before remote deposit transaction is complete - App requires multiple sign-ins, says 'something needs your attention' - App doesn't update balance and transactions properly **Most requested features** - Make account numbers and routing number easily accessible - Add pending transactions tab ## Newest reviews (12 of 32) ### 3/5 — Mobile deposit *2026-01-20, version 3.30.0* I had a problem setting up my mobile deposit and Jessie Handley fixed it immediately. Great customer service ### 4/5 — Online deposit *2025-03-12, version 3.21.0* Very quick and convenient ### 5/5 — Thank You *2024-01-19, version 3.9.0* Great bank and customer friendly mobile banking and check deposit. PGCFCU is the best! ### 5/5 — Remote deposit *2023-04-29, version 3.1.2* I can no longer make deposits with my phone. It asks me for a password after I enter my password. I don’t understand what changed. Thankfully, I was able to skip the password portion on my iPad and it took my deposits. Very frustrating! ### 5/5 — Great Service *2022-05-20, version 2.41.0* The staff are helpful, courteous, and knowledgeable about the products and services that are most beneficial. They have helped me gain control of my finances!Masinde ### 3/5 — Pending Transactions *2021-02-04, version 2.25.0* I am new to the app I normally would log into the website but I chose the to use the app this time and I can’t seem to find the Pending Transaction tab. I just paid some bills and want to check them off for my records but I see the itemized items just the balance decreasing ### 5/5 — Efficient! *2020-12-30, version 2.25.0* This app is extremely efficient. All of my banking needs in one location. Thank you! ### 5/5 — 👍🏽 *2020-12-22, version 2.25.0* I can get a lot done on this app, mobile deposit, bills, managing transactions. ### 4/5 — Responsive to community needs *2020-07-04, version 2.19.2* Thank you PGCFCU for remaining steadfast in prioritizing and responding to the needs of our community. May you continue to grow from strength to strength. ### 5/5 — Patricia Smith *2020-04-13, version 2.16.1* The Beltsville Manager was so very professional and her customer service skills were impeccable. She was amazing! Big shout out! When I can go back out u am going to that branch to say hello and thank you! I never received that kind of customer at my branch. ### 5/5 — Wonderful *2020-03-21, version 2.16.1* This app is wonderful. I don’t need to leave the house to use it. You can see what is going on in your account at anytime. ### 3/5 — Its ok *2017-02-13, version 2.2.14* Im happy to have a mobile app. Though it needs a little more teaks. Gave it 3 stars because it will tell me my account needs some review and i have to log on my computer every other day. Its really annoying. Other than that, it has all the information i could ask for even mobile deposit. ## Most critical reviews (10 lowest-rated) ### 1/5 — App problem *2024-09-10, version 3.15.0* I keep trying to see my balance and the app keeps saying it’s a problem but on my mothers phone and everybody else can see there’s it’s just my account. BUGS ARE NOT FIXED ### 1/5 — Remote Deposit Doesn’t Work *2024-03-04, version 3.10.1* Instead of giving me the option to add money to my accounts it boots me from the app and asks me to sign in again. ### 1/5 — Terrible App *2023-01-11, version 2.48.0* I’m not a fan of the app or how the bank operates. About to find another credit union. Terrible ### 1/5 — Error updating *2021-08-14, version 2.33.0* Accounts not updating. Keep getting an “error updating” message ### 1/5 — Terrible app *2018-08-24, version 2.3.25* This app gets more frustrating every time I use it. DO NOT, I repeat, DO NOT use this app for Bill Pay. Not reliable at all. A good portion of the time the application requires multiple attempts to post a payment. Then it may take three days or more for payments to process. (Purchases at merchants go through instantly, but payments take three days. WHAT?). Recently the app told me that it could not process a payment at this time. So, I went to the merchants site and paid. Later that same day, the Credit Union app DID process the same payment, without me reposting. Two payments, large, to the same merchant,(auto). Of course the CU told me there was nothing that they could do as about it, except a claim, that would take two weeks to process. Please do not use Bill Pay. ### 1/5 — App locks you out *2017-11-09, version 2.2.31* The app doesn’t allow you to verify your email address. For some unknown reason the app doesn’t refresh monthly saying “there’s something that needs your attention” and you have to log into the website for it to only be that you have to verify your email address. That’s ridiculous. What does verifying my email address online have to do with seeing my balance. ### 1/5 — Horrible *2016-08-30, version 2.0.39* This new app is horrible. The old app was so much better. This one doesn't update the way it should with account activity and always says there is an alert on the account and when I check the account on the main website, there are no issues with it. Plus it allows me to see activity on an account, I don't want to have access to with no way to block it. ### 2/5 — Keeps crashing *2019-08-26, version 2.11.3* Trying to make a remote deposit and the app crashes before transaction is complete. I’ve tried from 2 different devices. And no one answers the phone or put on hold. So what now??? ### 2/5 — Convenience *2019-05-14, version 2.5.0* I like the app, but please make it easy to see my checking and savings account numbers and routing number. ### 2/5 — Poor synchronization from bank to app. *2016-12-30, version 2.2.2* The app is not good at uploading the most current bank balance. Majority of the time my transactions will load but the account balance will not update. Any time after that, nothing will update and the app will give you an error message. The app is user friendly and the layout is nice. It also has the option add your other Banks's that you have all accounts in one app. But the times when the app gives you up to date bank balance and current transaction information is very far and few. Hopefully if someone can fix this one issue then the app would be very useful. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice! *2026-07-02, version 3.30.2* I love the credit union app! ### 5/5 — Love this bank *2026-05-12, version 3.30.2* I’ve been a member since 2009 and I can’t imagine banking with anyone else. Great customer service and they make doing banking so easy, which is perfect for someone like me. ### 5/5 — Customer Service *2026-04-10, version 3.30.2* Great service all the time ### 5/5 — Assessable Banking *2026-01-29, version 3.30.2* PGCFCU is the problem-solving bank. They help you with financial issues that can improve your life without the stress of figuring it out on your own. Everyone treats you with respect and apathy. They get the job done with your best interest in mind. ### 5/5 — Mobile deposits *2025-12-23, version 3.30.0* Quick and easy! Doesn’t get much better than that! ### 5/5 — Easy Function *2025-05-30, version 3.23.1* Simple verbiage with a high-end design layout and seamless functionality make this app a daily activity with ease. ### 5/5 — Exceptional Customer Seevice *2025-03-13, version 3.21.0* I’ve always experienced exceptional customer service rather inside the institution, drive through or via phone. ### 5/5 — Depositing a checks *2025-01-13, version 3.18.0* Depositing a check for the first time was as simple as counting 1,2,3. I will definitely continue to deposit my checks using this method. ### 5/5 — The Best Credit Union *2024-12-23, version 3.18.0* I love my credit union it convenient the workers are so helpful and always pleasant ### 5/5 — My PGCFCU Experience *2024-11-24, version 3.18.0* What a great, functional, user friendly App! Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*