# PGH311 — City of Pittsburgh 311 > City service request and tracking app for Pittsburgh residents. (iPhone/iPad app by City of Pittsburgh.) - Source: https://appshunter.io/ios/app/pgh311/id6733227175 (this page in markdown: same URL + `.md`) - Developer: [City of Pittsburgh](https://appshunter.io/developer/1405192495) - Category: Productivity, Utilities - Price: Free - Rating: 1.80/5 from 16 App Store ratings · 13 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 53 MB - Languages: American English - Released: 2025-02-04 - Data updated: 2026-08-17 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/pgh311/id6733227175/reviews.md ## What is PGH311? The City of Pittsburgh 311 Customer Service Center is proud to connect residents to vital non-emergency services to improve the lives of residents and visitors. The 311 team processes over 100,000 service requests per year to help keep all 90 neighborhoods safe and clean.   Examples of commonly requested services include pothole repair, missed trash or recycling pick-up, weeds and debris, and many more.   Use the app to submit your request, and it will be automatically routed to the department responsible for response. The app also provides an easy way to track updates to service requests and see other active service requests throughout the city. ## Key features - Submit non-emergency service requests - Track request updates - View active service requests - Connect with city departments - Report potholes, trash, and debris ## Recent user reviews (10 of 13) All indexed reviews: https://appshunter.io/ios/app/pgh311/id6733227175/reviews.md ### 5/5 — Great Improvements!! Use this App!! *2026-08-14* I have been using the 311 apps in Pittsburgh for years. The latest update of this version is the best yet. I just submitted a request and searched open requests with ease. The app is more stable and we should encourage all City residents to use it. ### 1/5 — Terrible, buggy app *2026-08-06* Is broken 99% of the time. Embarrassing that the city relies on this ### 1/5 — Worthless *2026-03-07* I had high hopes, but this app has failed! It does not work at all! ### 1/5 — Nonfunctional *2026-01-05* Seems like the city created this app to make a barrier for tax-payers to submit service requests because it simply does. Not. Function. You literally cannot submit a request. Absolute trash. ### 1/5 — It doesn’t work!!! *2025-11-18* Just like the city’s administration, totally diss functional app, buggy, it doesn’t work. Why am i not surprised… ### 1/5 — Ugg! *2025-08-08* Ugg! I logged this as one star but it somehow got changed to 5 stars. Ugg! I rated this a one star, but it was logged a 5:( Terrible. Overly complicated and buggy. Preset categories are useless, often shoehorning requests to wrong Dept, but there is no option to select correct Dept. Form has too many, unnecessary questions and makes submitting a project rather than a quick and easy report. Map is difficult to use and frequently fails to find/ select correct location. App freezes and needs to be restarted when you submit more than one request in a session. The response windows are ridiculously long. It would be more accurate to list ‘we just won’t check this out.’ Simplify this. Let me upload a pic or two and describe the location and situation. ### 1/5 — Horrible *2025-08-07* It’s practically unusable. The most hilarious part is that it advises you to download the app when you open it. ### 5/5 — Ugg! *2025-06-13* Terrible. Overly complicated and buggy. Preset categories are useless, often shoehorning requests to wrong Dept, but there is no option to select correct Dept. Form has too many, unnecessary questions and makes submitting a project rather than a quick and easy report. Map is difficult to use and frequently fails to find/ select correct location. App freezes and needs to be restarted when you submit more than one request in a session. The response windows are ridiculously long. It would be more accurate to list ‘we just won’t check this out.’ Simplify this. Let me upload a pic or two and describe the location and situation. ### 1/5 — Worthless App *2025-05-21* Tried to enter a request several times. First time app froze, second time wouldn't allow me to select address, third time I selected an address it then couldn't return to the request to submit it. Don't waste your time ### 2/5 — Very buggy reporting issues. *2025-04-04* Map selection and confirming issues for reporting is very buggy. Often have to restart app multiple times with multiple submissions until one works. Not sure as to why. The idea is good. Often with government, however, the execution is lacking. ## Frequently asked questions about PGH311 ### What is PGH311 used for? PGH311 is used to submit non-emergency service requests to the City of Pittsburgh and track their progress. It helps residents connect with city departments for issues like pothole repair or missed trash pickup. ### How do I submit a service request with PGH311? You can submit a service request by opening the PGH311 app and following the prompts to describe the issue and its location. Your request will then be automatically routed to the responsible city department. ### Can I track the status of my service requests in PGH311? Yes, the PGH311 app allows you to track updates on your submitted service requests. You can also view other active service requests throughout the city. ### What types of issues can I report with PGH311? Commonly reported issues include pothole repair, missed trash or recycling pick-up, and concerns about weeds and debris. The app is designed for non-emergency city services. ### Is PGH311 available on all devices? PGH311 is currently supported on iPhones, iPads, and iPods. It is designed for iOS devices. ### How often is PGH311 updated? The latest version of PGH311 is 1.0.4, and it was last updated on March 26, 2026. Updates typically address bug fixes and performance improvements. ### What is the age rating for PGH311? PGH311 has an age rating of 4+. This indicates it is suitable for children aged 4 and older. ### Does PGH311 have ads? No, PGH311 does not contain advertisements. The app is free to download and use without interruptions from ads. ## Version history (last 5 releases) ### 1.0.5 — 2026-08-14 Bug Fixes and Enhancements ### 1.0.4 — 2026-03-26 API upgrades and bug fixes ### 1.0.3 — 2025-10-15 Bug fixes and overall app performance. ### 1.0.2 — 2025-09-03 Bug Fixes and Enhancements. ### 1.0.1 — 2025-02-07 Bug fixes and enhancement. ## Apps similar to PGH311 | App | Rating | Price | Category | | --- | --- | --- | --- | | [PortCity311](https://appshunter.io/ios/app/portcity311/id6502471985) | 5.0 (1) | Free | Productivity | | [MERIDEN311](https://appshunter.io/ios/app/meriden311/id6450278881) | — | Free | Productivity | | [Philly 311](https://appshunter.io/ios/app/philly-311/id533292779) | 2.2 (117) | Free | Productivity | | [Revere311](https://appshunter.io/ios/app/revere311/id1256083849) | 5.0 (4) | Free | Productivity | | [Kyle 311](https://appshunter.io/ios/app/kyle-311/id6742467028) | 5.0 (3) | Free | Productivity | | [Fairhope311](https://appshunter.io/ios/app/fairhope311/id1496002967) | — | Free | Productivity | ## More apps by City of Pittsburgh - [MyBurgh](https://appshunter.io/ios/app/myburgh/id1021606996) - [Pittsburgh Bureau of Police](https://appshunter.io/ios/app/pittsburgh-bureau-of-police/id1591025078) - [Pittsburgh Bureau of Fire](https://appshunter.io/ios/app/pittsburgh-bureau-of-fire/id1602072307) All apps by City of Pittsburgh: https://appshunter.io/developer/1405192495 ## Related topics [smell pgh](https://appshunter.io/ios/topics/smell-pgh) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*