# Philadelphia Gas Works — user reviews > 44 indexed App Store user reviews of Philadelphia Gas Works by Smart Energy Systems LLC, rated 4.84/5 from 5,565 ratings. - Source: https://appshunter.io/ios/app/philadelphia-gas-works/id1510915858/reviews - App overview in markdown: https://appshunter.io/ios/app/philadelphia-gas-works/id1510915858.md - Rating breakdown: 5★ 3,670 · 4★ 164 · 3★ 66 · 2★ 23 · 1★ 74 ## What do users think of Philadelphia Gas Works? Overall sentiment: neutral **Pros** - 👍 User-friendly - 🚀 Easy to use - 💯 Satisfactory - 🔒 Secure payments **Cons** - 🐛 App crashes - 🔍 Outdated design - 🔍 Buggy - 🔍 Unreliable **Commonly reported bugs** - Payment history crashes app - Unable to view current information - Duplicate payments charged **Most requested features** - Add Apple Pay option - Improve payment history view - Keep users signed in - Fix balance payment issues ## Newest reviews (14 of 44) ### 3/5 — Part of page is cut off *2026-03-14, version 1.12* The app will usually cut off the heading and hide some information. ### 2/5 — Dated & Not Intuitive *2026-03-08, version 1.12* Why do I have to hunt through the app to pay my bill? Why isn’t that a main option on the first page? And they don’t accept Amex, even though they charge a transaction fee? ### 2/5 — Adding new payment method, broken *2026-02-08, version 1.12* When trying to add new payment methods, mandatory sections are impossible to complete. Under cards, its expiration date. Under bank account, its bank name. ### 2/5 — Fix this app!! *2025-03-19, version 1.10* This app is so slow! It takes almost 10 minutes just for me to pay my bill. Now I can’t open the app it keeps crashing and closes. It’s been 2 days now please fix and upgrade this app. ### 1/5 — Need to fix *2025-03-12, version 1.10* Everytime I try to go into the app it automatically force closes! Even uninstalled and reinstalled and still the same thing about to just delete completely! ### 1/5 — Bad update *2025-03-12, version 1.10* Ever since I updated the app it no longer opens ### 1/5 — Glitch *2025-03-08, version 1.10* Won’t even open. The app closes as soon as you open it with this new update. ### 1/5 — To slow *2025-03-08, version 1.10* Very slow and seems not compatible with iPhone ### 1/5 — Latest update crashes when opened *2025-03-07, version 1.10* I updated the app and now whenever I open the app it immediately crashes. Worked fine before tho. ### 1/5 — App Won’t Open *2025-03-07, version 1.10* After updating to 1.10 the app crashes the second I try to open. This needs to be fixed. ### 2/5 — High billing *2025-03-06, version 1.9* Pleasse can you actually the gas meter? I live alone and I don’t use gas that much Sorry, but this isn’t correct! I don ‘t use Thank you ### 1/5 — Doesn’t work *2025-02-11, version 1.9* Downloaded app and it goes to a blank plain blue flame logo screen with no access to anything. Have to go to website pgworks.com to sign in. ### 1/5 — THIS APP DOES NOT WORK *2025-02-06, version 1.9* This app doesn’t even let you login. It just stopped working months ago. Idk why it’s still even on the App Store. ### 3/5 — Update needed *2025-01-25, version 1.9* Every time I try viewing payment history the app force closes. Also, other payment apps have apple pay as a payment option. Could you add apple pay? ## Most critical reviews (10 lowest-rated) ### 1/5 — who is running pgw?? *2026-05-13, version 1.13* why can’t i pay my bill online? i call every month trying to rectify this situation, no one does anything. i’ve put several legitimate pay methods for for online payment, still have to pay in person with cash. it’s inconvenient and absurd. who is responsible for this lol???? ### 1/5 — Over charge *2026-01-13, version 1.12* I rarely go in-house once or twice a month and nothing is on ececpt water heater, so I don't know why my bills are higher . ### 1/5 — Bill *2025-11-29, version 1.12* I’m gonna have my lawyer contact you about my bill I’m barely home and I don’t cook so I’m wondering how does my bill jump so over a months time ### 1/5 — waste *2025-03-26, version 1.11* I downloaded the software, but it won't open. I don't know how these people work. ### 1/5 — ‼️FORCE CLOSES‼️ *2025-03-22, version 1.10* Force closes upon selecting ‼️ Apple iPhone 13 Pro Max ### 1/5 — It’s Philly of course it’s mid *2025-03-19, version 1.10* App crashes ### 1/5 — Antiquated app *2025-03-18, version 1.10* The app looks very old like it’s from 2009. It’s pretty poor and needs a lot more work. It’s like no work has been done to this app. ### 1/5 — App keeps crashing *2025-03-15, version 1.10* I am on iPhone 15 pro. This app is not fit for purpose. Can’t open it. It keeps crashing. ### 1/5 — Not WORKING *2025-03-13, version 1.10* The app is not even loading. ### 1/5 — Chargers for PGW APP *2025-03-13, version 1.10* I refuse to pay for a Utility app ## Most praised reviews (10 highest-rated) ### 5/5 — Making our lives easier *2026-06-23, version 1.13* Always, PGW is great supplier for the gas, that’s help us to keep our lives safe in regard to the cold weather time. ### 5/5 — Ease of use *2026-02-17, version 1.12* This is a wonderful app. It is so easy to use and keep an eye out on how much energy you’re using. I am so glad to be a part of PGW. ### 5/5 — Operations *2025-09-29, version 1.12* It could be easier for aging ppl with disabilities ### 5/5 — PGW *2025-09-11, version 1.12* Nice app🌹 ### 5/5 — Hmmm *2025-02-05, version 1.9* I’m Good!💯😘 ### 5/5 — Has *2025-01-25, version 1.9* Una compania buena ### 5/5 — Good app *2024-09-27, version 1.9* I like to use the app. It is user friendly. ### 5/5 — Easy *2024-09-16, version 1.9* Very Easy to use ### 5/5 — Satisfecho *2024-08-03, version 1.9* Facilita los pagos en cualquier lugar y cualquier hora ### 5/5 — Plis *2024-05-11, version 1.7* I don’t like that I stil got to pay 2.65 having the app on my phone!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*