# Philippine Airlines — user reviews > 450 indexed App Store user reviews of Philippine Airlines by Philippine Airlines, Inc., rated 2.20/5 from 496 ratings. - Source: https://appshunter.io/ios/app/philippine-airlines/id1538570065/reviews - App overview in markdown: https://appshunter.io/ios/app/philippine-airlines/id1538570065.md - Rating breakdown: 5★ 111 · 4★ 33 · 3★ 12 · 2★ 26 · 1★ 314 ## What do users think of Philippine Airlines? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Smooth booking process - 💡 Convenient features like storing flight details **Cons** - 🐛 Frequent crashes and freezes - 🔍 Difficult to navigate and find information - ⏱️ Slow performance and long loading times - 🔑 Issues with login and password creation **Commonly reported bugs** - App not compatible with latest iOS versions - Incorrect date of birth displayed during registration - Unable to add or view booked trips **Most requested features** - Ability to change currency and language settings - Option to customize push notifications - Improved account management features ## Newest reviews (19 of 450) ### 1/5 — Not working at at all *2026-08-12, version 9.4* Hello. The app says an app update is required and wont load, even after deleting it and reinstalling. ### 1/5 — Poorly made. Full of bugs *2026-08-12, version 9.4* I haven't once yet completed a ticket purchase using the app or the website - - because you simply can't get to the end without some major problem, bug, or error. It's been this way for over a year, which tells me that the Development team is incompetent and needs to be replaced. Developer response? Don't reply to bad reviews. Hire new developers. You have lost out on me buying tickets on your airline multiple times simply because I did not want to deal with all the friction introduced by your poor systems. And yeah - - my last flight left 6 hours late. Was 17 hours long. And had no working Wi-Fi either. Do better. ### 1/5 — Says app update required *2026-08-12, version 9.4* This app is broken. Terrible software. Slow loading and outdated style of design. It says i need to update but there is nothing to update. ### 1/5 — iOS 26.6 update crashes PAL App *2026-08-12, version 9.4* After iOS update PAL app will not work ### 1/5 — Fix the app! *2026-08-12, version 9.4* This app always moves really slow and is unresponsive to touch. Updates always force me to delete and reconnect the app. Frustrating. ### 1/5 — App keeps glitching *2026-08-08, version 9.4* Runs for 2 months then suddenly kicks you out upon loading up. Offloading the app doesn’t help. Needs to fully delete including the data so you can use the app again. Have to reinput all of my travel itineraries…. So much hassle ### 1/5 — Terribly the WORST APP! *2026-07-29, version 9.3* Waisted numerous hours to dealing with this app, cannot believe it! Tried many many times but cannot move on booking flights? ### 1/5 — Sorry but this App is horrible *2026-07-10, version 9.2* Once I log in and pick cabin type, departure & return dates it populates a page showing the departure date time and price and the only option you have it to click "back" icon which of course takes you back to beginning. Really? 🫣 ### 1/5 — THE ABSOLUTE WORST *2026-07-04, version 9.2* Using the Philippine Airlines mobile app was honestly a frustrating experience from start to finish. Instead of making my travel smoother and less stressful, it did the exact opposite. I experienced slow loading times, unreliable performance, and features that didn’t always work as expected. At times, I questioned whether the app would actually complete the task I needed or simply return an error. What frustrated me the most was that after checking in, I was not provided with a digital boarding pass. As a traveler, I expected to have everything I needed in one place on my phone. Not having a digital boarding pass made me feel unprepared and anxious, especially when I was already trying to manage my travel schedule. It defeated one of the main reasons for using a mobile airline app in the first place—to make the travel experience more convenient and seamless. I also found the app difficult to navigate, with some functions feeling incomplete or redirecting me to the website instead of allowing me to finish what I started within the app. Rather than giving me confidence before my flight, the app created unnecessary uncertainty and stress. I constantly worried whether my booking, check-in, or travel information had actually gone through correctly. Overall, my experience left me feeling disappointed. As someone who values efficiency and good customer service, I expected an airline’s official app to simplify the travel process. Instead, it added inconvenience, frustration, and avoidable anxiety during a time when I simply wanted to focus on my journey. ### 1/5 — UI from hell *2026-06-30, version 9.2* Have not even boarded my flight, but this has got to be one of the worst airline apps I have ever used. Clicking anything prompts a 30 second load time, constantly getting stuck in a loop of checking-in and getting reverted to the same spot. Error messages constantly. Have my boarding pass in my apple wallet and will hopefully never have to open the app again. ### 1/5 — Terrible pp *2026-06-24, version 9.2* It is so slow. I wanted to book a flight and it stays in the payment page forever. I'll just book with a different airline. ### 1/5 — Never again *2026-06-17, version 9.2* I would rather chew my own fingers off than ever fly Philippine Airlines again. It took me nearly 8 hours to be ticketed, I was downgraded to economy even after paying for business class, then they had the audacity to tell me I needed to pay for the lounge visit after they downgraded my ticket (while I was already in the lounge). The employees questioned me at every step from check in to boarding like I was a criminal, and then they charged me additional for my baggage because of the downgrade. Now I’ve got a massive headache, my neck is spasming, and I’m literally shaking mad. I didn’t know customer service could be this awful. The app was also useless ### 1/5 — Embarrassing *2026-06-10, version 9.1* Wants to reset everyone’s password every 90 days. Against industry standards. What an embarrassment for the Philippines. Proof they have no idea about apps, IT, technology. ### 1/5 — A Flag Carrier Deserves a Better App Than This *2026-06-10, version 9.1* This flagship airline of the Philippines needs to step up and invest in improving this app. I recently tried booking a domestic flight for a large family trip, and the experience with this app was incredibly frustrating. As I started entering information for all the passengers, this app began glitching. After finally making it to the seat selection page, this app became completely unresponsive. I restarted this app and started the booking process all over again. By then, the ticket prices had already increased by thousands of pesos. Unfortunately, this app crashed again. I attempted the booking a third time, only to see the fares increase yet again. The repeated crashes combined with the constant fare increases felt extremely unfair and gave the impression of a very questionable booking experience. After another failed attempt with this app, I gave up and checked flights through Cebu Pacific instead. While Cebu Pacific’s app certainly has room for improvement, it was far more seamless and, most importantly, functional. In contrast, this app repeatedly failed to complete a basic booking transaction. This was a very disappointing experience. With Philippine Airlines joining the OneWorld alliance, I would expect a much higher standard from this app. A modern, reliable mobile experience is no longer optional—it’s an essential part of customer service. Philippine Airlines risks losing customers if it does not address the issues with this app. I genuinely want to support the country’s flag carrier, but experiences like this make it difficult. The airline should prioritize improving the stability, performance, and overall user experience of this app. As it stands today, this app falls well below the standard expected from a premium international airline. What disappoints me even more is that this experience reinforces the perception that many Filipino-made apps are often subpar compared to their international counterparts. Unfortunately, this app is one example of that. I hope Philippine Airlines takes customer feedback seriously and makes meaningful improvements because the airline deserves a much better digital experience than what this app currently provides. ### 1/5 — WORST INTERNATIONAL FLIGHT PROVIDER *2026-06-03, version 9.1* MISHANDLED BAGGAGE I want to share what happened to me during my flight on Philippine Airlines (PR 221, Manila to Brisbane) on July 23, 2025. After a long journey, I finally arrived at Brisbane Airport, went to Carousel 4, and waited for my checked-in luggage… but it never showed up. I searched and waited, hoping it was just delayed. The baggage service staff asked me to check the oversized baggage area — still, nothing. Eventually, I reported it and filled out a claim form. That’s when I realized — my luggage wasn’t even loaded onto the plane. Before my flight, I dropped off my bag at NAIA Terminal 2, where TSA staff assured me that I could leave my luggage with them and that it would be transferred to Brisbane. I asked multiple people, including: ✔️ A second TSA staff member ✔️ The bus driver from Terminal 2 to Terminal 1 ✔️ And a PAL staff member at Terminal 1 — All of them confirmed that I would receive my baggage at my final destination. Fast forward to Brisbane — I had no clothes, no personal items, and no essentials. Everything was in my checked-in bag. I had to spend my own money to buy necessities: clothes, undergarments, toiletries, and more — because I had nothing on me. I contacted Philippine Airlines via Facebook, and they admitted my bag was still in Manila and would be loaded the next day, July 24, with a new rush tag. They apologized, advised me to keep my receipts, and to send them for reimbursement, which I did. Now, I’m posting this not just to share my story but to highlight how important it is for airlines — especially full-service ones like PAL — to handle passengers' baggage responsibly. I missed important appointments. I felt stressed, uncomfortable, and helpless. 😞 I’m now asking for reimbursement and compensation, but the process is taking too long. I hope PAL will do the right thing and take accountability. To those flying internationally — always double-check and document everything. You never know when something like this might happen to you. I WILL NEVER FLY WITH THIS AIRLINE EVER!!! ### 1/5 — You cannot book on this app! *2026-06-03, version 9.1* URL data information status problem! ### 1/5 — Useless *2026-06-03, version 9.1* This app dont have gate /terminal assignments or even provide updates of the flights. ### 1/5 — Frustrating *2026-05-27, version 9.1* Doesn’t display the total fare after qualifying the round trip segments. ### 1/5 — Junk App *2026-05-22, version 9.1* I will use this app maybe twice a year or so. Everytime I open this app, it asked me for a damn code but it takes like 10 business days to receive the said code. Useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unusable trash *2026-09-02, version 9.4* Not usable. Trash ### 1/5 — An interesting flight… *2026-08-23, version 9.4* There is a running joke that Philippine Airlines always arrives late, but my latest trip with them not only set me back one day bc of a mechanical issue which forced the plane to return to the airport, but they promised their passengers things they could not deliver on such as food vouchers. However, it was clear that the crew did their very best to accommodate in a situation like this with a paid hotel and the options to either wait for the next flight or a refund. It all does make one wonder if this was some sort of technical hiccup in the plane or a case or negligence. ### 1/5 — Cant book! Error ! Please help booking- JFK to KUL *2026-08-20, version 9.4* Please let me know if u need any engineering help to build the app ### 1/5 — No update *2026-08-12, version 9.4* Says must update to use but no update prompt is showing ### 1/5 — Horrible App *2026-08-12, version 9.4* Very slow app. Currently having issues accessing the app. It is telling to update the app, I don’t see an update. I deleted the app multiple times and tried downloading again, no luck it is still telling me to update. ### 1/5 — App *2026-08-12, version 9.4* The app not working ### 1/5 — cant use *2026-08-12, version 9.4* you click open on ios its says app needs to be updated. no possible updates possible. so you cant open the app right now ### 1/5 — Update needed but not showing in app store *2026-08-12, version 9.4* Can’t access the app as it needs updating. Tried opening app store but no update available. Now I can’t check the changes in seats for my family. What a disappointment. ### 1/5 — Bad *2026-08-12, version 9.4* Bad ### 1/5 — What's the issue *2026-08-12, version 9.4* The app says it's outdated so I'm clicking the update now button and app store opens up and there's no updated version of this. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer Service *2026-08-28, version 9.4* They are so approachable. And easy to talk with. Thank you for fixing our booking and rescheduling our bookings. We appreciate your help. ### 5/5 — App works fine *2026-04-29, version 9.0* No issues with the app except minor lag when opening. Other than that, booking works fine. ### 5/5 — 語言選擇 *2025-10-15, version 5.0* 希望有繁體中文版 ### 5/5 — Terrible App *2025-10-07, version 5.0* Been waiting for an hour just to book a flight and it’s not happening ### 5/5 — All Good, new and improved *2025-07-15, version 4.0* It’s all good now. The app doesn’t always log me out like last time. However, the miles previous transaction history is not available which could help me track the miles I accumulated. ### 5/5 — Can't access my PAL APP *2024-07-10, version 1.6* My app keeps on crashing while attempting to open it. I tried to power boot my phone but it's still crashing. ### 5/5 — Marjes *2023-12-16, version 1.2.6* I got good offer!!! ### 5/5 — UK *2023-11-03, version 1.2.6* Got the points but can not use this as there s no flights to the UK no more . ### 5/5 — Jesusa G. Gomez *2023-08-23, version 1.2.6* Very easy to book tickets for me and my husband. No issues whatsoever. They are already good but still looking for more ways to improve for their clients advantage. ### 5/5 — Excellent App for Booking Flights *2023-08-13, version 1.2.6* This is an Excellent App for booking flights in PAL. Way to go Philippine Airlines. Kudos to the entire team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*