# Philips HearLink > Mobile remote control for Philips HearLink wireless hearing aids. (iPhone/iPad app by SBO Hearing AS.) - Source: https://appshunter.io/ios/app/philips-hearlink/id1447616625 (this page in markdown: same URL + `.md`) - Developer: [SBO Hearing AS](https://appshunter.io/developer/1447616624) - Category: Medical, Health & Fitness - Price: Free - Rating: 2.40/5 from 179 App Store ratings · 54 written reviews indexed - Age rating: 17+ - Requires: iOS 13.0 · 50 MB - Languages: American English, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French (France), German (Germany) and 20 more - Released: 2019-05-10 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/philips-hearlink/id1447616625/reviews.md ## What is Philips HearLink? The Philips HearLink app is compatible with all Philips HearLink wireless hearing aids. Depending on the hearing aids and the mobile device you are using, you may or may not have access to all features the app offers. With the Philips HearLink app you can easily and discreetly control your wireless Philips HearLink hearing aids. The mobile device becomes your remote control for changing listening programs, adjusting the volume, muting your hearing aids and activating streaming options. Here are some other helpful app functionalities: - Select from which of your TV-Adapters you want to stream the signal to your hearing aids. - Streaming of the microphone signal of the phone to the hearing aids. - Check your hearing aid battery level or the connection status from your mobile device to your hearing aids. - With the "Find my hearing aids" function, you can track the location of your hearing aids. - Connect your hearing aids to other devices and web services via IFTTT. - Fine-tune the sound when watching a movie or streaming audio using the streaming equalizer, for a personalized listening experience. The streaming equalizer is available for all Philips HearLink Bluetooth hearing aids except Philips HearLink 2000 and 3000. For more information, you can access instructions on how to use this app in the application settings. The app is not compatible with the following Philips HearLink models: IIC, CIC, ITC. We recommend using the latest version of iOS. ## Key features - Remote control for hearing aids - Adjust volume and programs - Stream audio from TV adapters - Stream phone microphone - Check battery and connection status - Find my hearing aids function - Streaming equalizer ## Recent user reviews (10 of 54) All indexed reviews: https://appshunter.io/ios/app/philips-hearlink/id1447616625/reviews.md ### 1/5 — App rarely connects to hearing aids *2024-04-04* App will rarely connect to hearing aids and when it does often only right. I have tried the re-pair instructions like turn off/on BT, turn off/on aids, disconnect other BT devices, restart iPhone etc None of those reliably help. I even left my iwatch home this evening but still only R would connect when in a restaurant. To release an app that is incompatible with other Apple BT device is unbelievable. A 2.4 overall rating is much higher than it should be. **Developer response:** Hi, thank you for reaching out and we are sorry for the inconvenience. To improve connectivity, we recommend you keep the phone as close as possible and avoid having multiple devices connected at once. We also welcome you to contact us at philipshearingsolutions@demant.com, we have more workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care ### 1/5 — IPhone microphone *2023-09-17* When talking on my iPhone, the microphone only works if the hearing aids are connected or the phone is in speaker mode. If the hearing aids are not connected, the person I’m talking to can not understand what I’m saying. The sound is garbled. I have unlinked and relinked Bluetooth. I have deleted and reinstalled app. I have wiped the iPhone and reinstalled from backup. The only solution I can think of is to buy a new phone and reinstall all information piece by piece. Reinstalling from backup would just reinstall the software problem. **Developer response:** Hi, thank you for reaching out and we are sorry for the inconvenience. If the hearing aids are not connected to the phone via Bluetooth, there should not be an interference. We welcome you to contact us at philipshearingsolutions@demant.com, we have some workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care ### 3/5 — Great for two years and then…. *2023-07-08* I’ve enjoyed having this app as it provides dual purpose. I use it as ear pod for calls and adjusting or changing my hearing aid options. Yesterday, they weren’t paired with phone (Same phone) so I tried to pair them and haven’t been able to ever since. I’ve tried everything they recommend. I even deleted the app and downloaded again. So frustrating and now I see others have had the same issue. **Developer response:** Hi, thank you for reaching out and we are sorry for the inconvenience. Could you share some more details with us at philipshearingsolutions@demant.com? We will try to find a workaround that is helpful for you. Kind regards, Marc - Philips Consumer Care ### 2/5 — Drops one or both *2023-04-07* The app consistently drops one or both of the hearing aids. The only way to get everybody back on track is to restart the app. In reading reviews, the developer response frequently is “contact us we have workarounds.” Marc, if you have workarounds, why don’t you share them with everyone by adding them to your description of the app? That would save a great deal of frustration if the workarounds actually work. **Developer response:** Dear Mike, thank you for reaching out and we are sorry for the inconvenience. As our workarounds vary depending on the specific issue and device, we direct people to our email in order to tailor the solution to their present circumstances. In this way, we can easily follow up if more information is needed. There is also a FAQ section on our website, https://www.hearingsolutions.philips.com/, where you can find the answers to typical questions. Kind regards, Marc ### 1/5 — Hearing aids *2023-03-03, version 2.5.0* I’m ready to take them back - I had issues with phone calls cutting out. Took to Costco- there was an update- worked fine for a bit- still having issues where my Bluetooth doesn’t work in on ear - so frustrating guess I’ll be taking them back and looking into an alternative ### 3/5 — App hangs on certain screens *2023-02-26, version 2.5.0* I have had to delete and re-download the app several times. When you are trying to troubleshoot why your aids are suddenly not pairing, the instructions refer to “turn your aids off and on” or “unpair and re-pair” without telling you HOW. Assuming you know. So you click into more screens and then IT WILL NOT LET YOU GO BACK. so I sit here with paired aids but can’t adjust anything cause it is stuck in Demo mode with no way out. I am pretty tech literate so if I have trouble I can’t imagine how an older person can deal. Need user acceptance testing with older users. **Developer response:** Dear Alison, thank you for reaching out and we are sorry for the inconvenience. We welcome you to contact us through one of our call centers at (800) 327-4779 or via email at philipshearingsolutions@demant.com. We can help you with the steps to pair and re-pair your hearing aids with the app. Kind regards, Marc - Philips Hearing Solutions ### 1/5 — Worst Hearing Aid App *2023-02-25, version 2.5.0* Previous hearing aid apps allowed me to change the direction of the microphone so if I was in a crowded restaurant I could eliminate the noise behind me and focus on people in front of me. I don’t have that control with this app. When I change from P1 to P2 the voices get muddy and the background noise is amplified and I can’t understand anything people are saying. It’s horrible. P2 is worthless. Generally I’m not happy with these hearing aids and the functionality of the app makes it even more frustrating. **Developer response:** Dear SoHotSki, thank you for reaching out and we are sorry for the inconvenience. The programs can be adjusted by your hearing care professional, so that they adapt better to your needs. However, we welcome you to share some more details with us at philipshearingsolutions@demant.com, we may have some workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care ### 1/5 — Buggy *2023-02-01, version 2.5.0* Been a customer for couple of years. Every IOS update, app goes wonky. Your last update yr ago not good enough. Frustrating! App will not pair properly with Phillips 9010. Sporadic functions operable through settings, but not full suite. Pairing is w/iPhone SE 2nd gen. App loads , but remote functions unavailable. My workaround is the widget in control center, adequate but imprecise. Have done multiple app and system reiniatations. ### 4/5 — Worked, didn’t work, now works again. *2023-01-12, version 2.5.0* Had my HA since June of 2022. Using my iPhone 11 and iOS 14, everything worked fine. Company made me upgrade to iOS15, suddenly the HA were very hit and miss. Upgraded again to iOS 16, everything is fine. ### 2/5 — Desperately needs an update *2023-01-07, version 2.5.0* This is a very clunky app. One or both ears disconnect several times a day. If your phone is not nearby the app says the aids are disconnected. The iPhone indicates you are connected. At times somehow the app changes sound settings on its own. There must be a fix to this. Looks like it has been a very long time since this app was updated. ## Frequently asked questions about Philips HearLink ### What does the Philips HearLink app do? The Philips HearLink app allows you to discreetly control your compatible Philips HearLink wireless hearing aids. You can change listening programs, adjust volume, mute your devices, and activate streaming options directly from your mobile phone. ### What are the key features of the Philips HearLink app? Key features include remote control for hearing aids, volume adjustment, program selection, audio streaming from TV adapters and your phone's microphone, battery level checks, a 'Find my hearing aids' function, and a streaming equalizer for personalized sound when watching movies or listening to audio. ### Is the Philips HearLink app free to use? Yes, the Philips HearLink app is available for free. There are no mentioned in-app purchases or subscription fees associated with its use. ### Which hearing aid models are compatible with the Philips HearLink app? The app is compatible with all Philips HearLink wireless hearing aids, with the exception of the IIC, CIC, and ITC models. Some features, like the streaming equalizer, may not be available on all models, such as the Philips HearLink 2000 and 3000. ### How can I get the best experience with the Philips HearLink app? For the best experience, it is recommended to use the latest version of iOS on your mobile device. Ensure your hearing aids are compatible and that you have the latest app version installed. You can find detailed instructions within the app's settings. ## Version history (last 5 releases) ### 2.5.0 — 2021-10-14 Thank you for using Philips HearLink! To improve your experience, we regularly update the app to make it more reliable and easier to use. Improvements and bug fixes in this update include: • Compatibility with new Philips hearing aids • Minor performance improvements • Bug fixes for connectivity issues ### 2.4.1 — 2021-05-19 Your Philips HearLink App just got better! To improve your experience, we regularly update the app to make it more reliable and easier to use. In this release, we have created a new notification centre so we can reach you when we have important news. We hope that you will like the changes. Thank you for using the Philips HearLink App! ### 2.4.0 — 2021-04-28 Your Philips HearLink App just got better! To improve your experience, we regularly update the app to make it more reliable and easier to use. In this release, we have created a new notification centre so we can reach you when we have important news. We hope that you will like the changes. Thank you for using the Philips HearLink App! ### 2.3.1 — 2021-01-26 Your Philips HearLink App just got better! To improve your experience, we regularly update the app to make it more reliable and easier to use. In this release, we have listened to your feedback and added a new streaming equalizer feature that enables you to fine-tune the sound when watching a movie or streaming audio, for a personalized listening experience. We hope that you will like the changes. Thank you for using the Philips HearLink App! ### 2.3.0 — 2020-12-16 Your Philips HearLink App just got better! To improve your experience, we regularly update the app to make it more reliable and easier to use. In this release, we have listened to your feedback and added a new streaming equalizer feature that enables you to fine-tune the sound when watching a movie or streaming audio, for a personalized listening experience. We hope that you will like the changes. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*