# Philips Home Access

> Manage smart home devices and build a connected living experience. (iPhone/iPad app by Shenzhen Conex Intelligent Technology Co., Ltd..)

- Source: https://appshunter.io/ios/app/philips-home-access/id1671595666 (this page in markdown: same URL + `.md`)
- Developer: [Shenzhen Conex Intelligent Technology Co., Ltd.](https://appshunter.io/developer/1398645173)
- Category: Utilities
- Price: Free
- Rating: 3.80/5 from 505 App Store ratings · 212 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 234 MB
- Languages: American English, French (France), Indonesian, Kazakh, European Portuguese, Russian, Chinese (Simplified, China), European Spanish, Thai, Chinese (Traditional, Taiwan) and 2 more
- Released: 2023-02-17
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/philips-home-access/id1671595666/reviews.md

## What is Philips Home Access?

All-New Philips Home Access App, manage your smart devices and build your smart life.

## Key features

- Manage smart devices
- Build smart life
- Centralized control
- Connected living

## What do users think of Philips Home Access?

Overall sentiment: negative

**Pros**

- 🚀 Smooth and responsive
- 🔒 Secure access control
- 👍 Simple and intuitive interface
- 💡 Convenient remote control

**Cons**

- 🐛 Inconsistent lock/unlock status
- 🔋 High battery drain
- 🔒 Limited user access management
- 👎 Unreliable remote connectivity

**Commonly reported bugs**

- Frequent app crashes
- Constant log-out issues
- Bluetooth pairing problems
- Firmware update failures

**Most requested features**

- Apple Watch app support
- Facial recognition login
- Customizable auto-lock settings
- Improved password management

## Recent user reviews (10 of 212)

All indexed reviews: https://appshunter.io/ios/app/philips-home-access/id1671595666/reviews.md

### 1/5 — Bad update

*2026-08-16, version 4.18.2*

The most recent update has made the app useless. The locks no longer show up and attempts to add fail. Please correct!
8/16/2026
Another update and the app is still having connection problems.

### 1/5 — Useless app

*2026-08-15, version 4.18.2*

I bought a door lock and installed it and the app then connected it to WiFi only to find that there is 1 thing you can do with the app and that’s generating a one time passcode. That’s it. You can see the status of the lock, or the battery level, or entry logs. Nothing, totally useless.

### 1/5 — Terrible all

*2026-08-12, version 4.18.2*

Good product but terrible software. Will constantly disconnect from WiFi. Fix this man. This is embarrassing Philips.

### 1/5 — Breakage Since Beginning of August

*2026-08-10, version 4.18.0*

Since whatever bum update, the app doesn't let my father scan the lock's code, saying
"Can't connect to server". But on mine it lets me connect to the lock but only through Bluetooth and CANNOT connect to the WiFi, which is essential if we plan to be away from home. It says “Network Connection Failed” every single time I try to connect to the WiFi. Been 2 weeks and they haven’t rolled out a new update or seem to have attempted to resolve this issue.

### 1/5 — Useless

*2026-08-10, version 4.18.0*

The app is useless at this point. After the last update I can’t see my locks, do not get notifications from the locks and can’t re-add either.

### 1/5 — Piece of JUNK!!

*2026-08-10, version 4.18.0*

This app constantly goes offline with Bluetooth and WiFi both. Literally many times per day. A TOTAL waste and an embarrassment to Phillips. Fix your damn app!!

### 1/5 — I wish I could give this zero stars

*2026-08-09, version 4.18.0*

This app was awesome when I first got the lock back in December. Then, every couple of weeks, it would unpair itself from Alexa. That was something I could handle, and really it wasn’t a huge deal. But then, about a month ago, my lock disappeared from my app, and I just keep getting the same “could not connect to server” error with no way to fix it. I’ve reset my router, deleted the app and reinstalled, contacted support with zero responses, and still it just doesn’t work.

### 1/5 — Keeps crashing

*2026-08-09, version 4.18.0*

I bought a this for the name brand. I’ve always considered Philips to be good quality. Not I’m stuck with a keyless door lock that I can’t program

### 1/5 — Why doesn’t it work

*2026-08-05, version 4.18.0*

Just since the last update 5 days ago the app stopped he bridge from being on WiFi which means the lock does not work as promised and I cannot get the bridge back on line no matter what I try! I would buy a new bridge but that’s over $80 and likely not the issue as it very much seams to be a SOFTWARE problem

### 1/5 — Useless

*2026-08-05, version 4.18.0*

Latest update messed up the app and it is now useless. Have uninstalled/reinstalled and nothing works. What is the point of smart locks that require an app - but the app no longer works?

## Frequently asked questions about Philips Home Access

### What does the Philips Home Access app do?

The Philips Home Access app allows you to manage all your smart home devices from a single application. It helps you build a connected living experience by providing centralized control over your smart gadgets.

### What are the key features of this app?

The primary features include managing your smart devices and building your smart life. It offers a way to create a more integrated and automated home environment.

### Is this app free to use?

Yes, the application is available for free. There are no in-app purchases or advertisements mentioned, indicating a completely free user experience.

### Who is this app designed for?

This app is designed for users who own smart home devices and want a convenient way to manage them. It's for anyone looking to create a more integrated and automated smart living space.

## Version history (last 5 releases)

### 4.18.2 — 2026-08-12

1. Fix known issues and optimize product experience;

### 4.18.0 — 2026-07-31

1. Fix known issues and optimize product experience;

### 4.16.1 — 2026-07-08

1. Fix known issues and optimize product experience;

### 4.16.0 — 2026-07-07

1. Fix known issues and optimize product experience;

### 4.14.0 — 2026-06-10

1. Fix known issues and optimize product experience;

## Apps similar to Philips Home Access

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Westinghouse Smart Plug](https://appshunter.io/ios/app/westinghouse-smart-plug/id1466944565) | 4.8 (231) | Free | Utilities |
| [KK Home](https://appshunter.io/ios/app/kk-home/id1643651425) | 4.9 (3,811) | Free | Utilities |
| [Wasserstein](https://appshunter.io/ios/app/wasserstein/id1215495377) | 4.6 (981) | Free | Utilities |
| [DayBetter](https://appshunter.io/ios/app/daybetter/id6444903068) | 3.2 (1,150) | Free | Utilities |
| [Amcrest Smart Home](https://appshunter.io/ios/app/amcrest-smart-home/id1458437712) | 4.3 (2,205) | Free | Utilities |
| [HF Smart](https://appshunter.io/ios/app/hf-smart/id6448104103) | 1.7 (128) | Free | Utilities |

## More apps by Shenzhen Conex Intelligent Technology Co., Ltd.

- [Philips EasyKey](https://appshunter.io/ios/app/philips-easykey/id1398645174)
- [Philips EasyKey Plus](https://appshunter.io/ios/app/philips-easykey-plus/id1576324031)

All apps by Shenzhen Conex Intelligent Technology Co., Ltd.: https://appshunter.io/developer/1398645173

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*