# Philips Home Access — user reviews > 212 indexed App Store user reviews of Philips Home Access by Shenzhen Conex Intelligent Technology Co., Ltd., rated 3.80/5 from 505 ratings. - Source: https://appshunter.io/ios/app/philips-home-access/id1671595666/reviews - App overview in markdown: https://appshunter.io/ios/app/philips-home-access/id1671595666.md - Rating breakdown: 5★ 322 · 4★ 8 · 3★ 31 · 2★ 20 · 1★ 124 ## What do users think of Philips Home Access? Overall sentiment: negative **Pros** - 🚀 Smooth and responsive - 🔒 Secure access control - 👍 Simple and intuitive interface - 💡 Convenient remote control **Cons** - 🐛 Inconsistent lock/unlock status - 🔋 High battery drain - 🔒 Limited user access management - 👎 Unreliable remote connectivity **Commonly reported bugs** - Frequent app crashes - Constant log-out issues - Bluetooth pairing problems - Firmware update failures **Most requested features** - Apple Watch app support - Facial recognition login - Customizable auto-lock settings - Improved password management ## Newest reviews (19 of 212) ### 1/5 — Complete failure *2026-08-04, version 4.18.0* I open my app to see that I lost all my devices. Everything was deleted out of the app same thing with my parents house. I no longer have any connection to my lock and I can’t even reset it because when I scan the QR code, it says server error so now I’m stuck with a brick here. ### 1/5 — Not working *2026-08-03, version 4.18.0* The app was working fine until a few days ago. I was logged out and had to reset my password 2 times. When I finally logged into the app, I got a “suspicious link detected” alert, and noticed my door lock was no longer showing up in the app. Tried to add it again and when I scan the QR code it says “bad url” and when I manually input the ESN/SN it says the number does not exist (I tried both). ### 3/5 — It was good until it wasn’t *2026-08-03, version 4.18.0* It disconnected my devices and won’t allow me to reconnect them. I’ve uninstalled the app and deleted my account and start a new account with a different email. It just keeps saying server can’t be found. Therefore making the app useless. ### 1/5 — Lost all devices - now cannot add back *2026-07-31, version 4.18.0* App and hardware were great. But something happened and now the app lost all devices and I cannot add back either by scanning the QR code or entering the ESN or SN of the door lock. Do NOT buy hardware. Useless if the app does not work ### 1/5 — All of my locks disappeared… *2026-07-30, version 4.16.1* Love the locks but hate the app. In less than 2 weeks all of my locks disappeared off the app. Can’t get help with that from anywhere. Will have to go back and re-add all of them. Frustrating! ### 3/5 — Overall Solid *2026-07-29, version 4.16.1* Yet I have several issues setting occasional / duration PIN codes. I’ll have them set up and go to change the time and the time won’t save so I end up deleting and creating new. A little fix that could go a long way. ### 2/5 — App requires immediate update for V4.16.1 - wifi bridge not functioning *2026-07-26, version 4.16.1* The wifi bridge is non functional since latest update V4.16.1 - I’ve tried two different bridges and both disconnect with this update. Didn’t have issues prior. I ruled out it’s not an internet issue. Needs immediate fix as locks are no longer functional and is a safety concern. Please remedy asap. ### 3/5 — Frustrating *2026-07-26, version 4.16.1* This app does not even do the bare minimum. I can’t add pins, fingerprints or remotely lock/unlock. What is the point in getting a keypad lock if you need to use the physical key all the time. ### 4/5 — Works With Alexa! *2026-07-26, version 4.16.1* Yes it works with Alexa, but not the easy way. After failing to connect Alexa to Home Access, I tried a bunch of ways and I figured out one that works… The most important part is that you have to create a log in with a password. Don’t use the Gmail or Apple links. Once you’ve verified that the lock is connected to the app, you delete the app. Then go to the Alexa app and search for the skill “Phillips Home access”. Click the link button, which then opens a browser window and asks you to log into Home Access. Enter the email and password you created and Alexa will start to connect itself. Once done, download the app and log in. Boom, done! ### 4/5 — Great Lock … *2026-07-24, version 4.16.1* This is a great lock to have. It has a lot of features I love. However, sometimes it’s either the app or the tech in the lock itself that just glitches. They do usually push an update pretty quickly that fixes it. ### 2/5 — Passage mode *2026-07-16, version 4.16.1* Passage mode not working yet And if someone put his finger many times the door will locked for 2 or 3 minutes It’s should no locked Just give warning for the owner that someone not registered trying to open door My family stacked inside if any child try to open door from outside It’s not make any sense ### 1/5 — Latest update has killed the internet bridge *2026-07-16, version 4.16.1* Latest app update has upset the internet bridge DDL203, it will no longer connect to wifi, had server error on the app when I'm trying to reconnect it. So disappointing ### 1/5 — Not secure *2026-07-16, version 4.16.1* Doesn’t support secure password standards. I could only create an account with a weak easy to guess password as it wouldn’t accept a complex and more secure password from my go to password manager. Not great for a service that controls access to your property! ### 1/5 — Worthless *2026-07-07, version 4.16.0* You cannot do anything in this all. Everything you except an app that is connected to a smart lock should be able to do, this app does not. Install this app was a waste of time. ### 1/5 — Showing door status inaccurate *2026-07-04, version 4.14.0* I can no longer tell if my door is unlocked or not. Uninstalled before this app unlocks my door without my knowledge. Do better these type of bugs can leave people unprotected without knowing it! ### 3/5 — Voiceover accessbility *2026-07-03, version 4.14.0* Lock/unlock button is not accessible. ### 1/5 — Passage mode not working *2026-06-30, version 4.14.0* Passage mode not working and smart option not working When you will update the app ### 2/5 — Enforces WiFi Password Requirements *2026-06-29, version 4.14.0* Setup for the Philips front door lock went well, until I installed this app and tried to connect to my WiFi. Once I picked my home WiFi I was ready to input my password. This app told me either no password or a password of 8 characters or more is required. Since when can an app dictate what my password requirements need to be for a service for which it is a consumer?!! This is not a password that Philips Home Access owns and maintains. Likely returning the original lock if this is not addressed soon. I need WiFi connectivity for Alexa integration. Have no idea if all of the other issues exist - as noted by other reviews. Maybe this is a sign to cut my losses while I am still in the return window on Amazon. ### 2/5 — Wifi Requirements Seem Out of Place *2026-06-27, version 4.14.0* For some reason, if you connect to a Philips 4200 Series Smart Lock to your Wifi (a primary goal for my use case) via this App, you have the option of connecting to a Wifi with either no password or a password between like 8 and 12 characters. I don't get this second requirement. The App is connecting to the Wifi as a consumer and consumers don't get to dictate the password requirements of the service they are connecting to for use. I don't understand this at all and have submitted a ticket on the App. If customer services or app support doesn't respond with a fix by the time my return window expires (July 23), I will be returning this item and trying something else. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad update *2026-08-16, version 4.18.2* The most recent update has made the app useless. The locks no longer show up and attempts to add fail. Please correct! 8/16/2026 Another update and the app is still having connection problems. ### 1/5 — Useless app *2026-08-15, version 4.18.2* I bought a door lock and installed it and the app then connected it to WiFi only to find that there is 1 thing you can do with the app and that’s generating a one time passcode. That’s it. You can see the status of the lock, or the battery level, or entry logs. Nothing, totally useless. ### 1/5 — Terrible all *2026-08-12, version 4.18.2* Good product but terrible software. Will constantly disconnect from WiFi. Fix this man. This is embarrassing Philips. ### 1/5 — Breakage Since Beginning of August *2026-08-10, version 4.18.0* Since whatever bum update, the app doesn't let my father scan the lock's code, saying "Can't connect to server". But on mine it lets me connect to the lock but only through Bluetooth and CANNOT connect to the WiFi, which is essential if we plan to be away from home. It says “Network Connection Failed” every single time I try to connect to the WiFi. Been 2 weeks and they haven’t rolled out a new update or seem to have attempted to resolve this issue. ### 1/5 — Useless *2026-08-10, version 4.18.0* The app is useless at this point. After the last update I can’t see my locks, do not get notifications from the locks and can’t re-add either. ### 1/5 — Piece of JUNK!! *2026-08-10, version 4.18.0* This app constantly goes offline with Bluetooth and WiFi both. Literally many times per day. A TOTAL waste and an embarrassment to Phillips. Fix your damn app!! ### 1/5 — I wish I could give this zero stars *2026-08-09, version 4.18.0* This app was awesome when I first got the lock back in December. Then, every couple of weeks, it would unpair itself from Alexa. That was something I could handle, and really it wasn’t a huge deal. But then, about a month ago, my lock disappeared from my app, and I just keep getting the same “could not connect to server” error with no way to fix it. I’ve reset my router, deleted the app and reinstalled, contacted support with zero responses, and still it just doesn’t work. ### 1/5 — Keeps crashing *2026-08-09, version 4.18.0* I bought a this for the name brand. I’ve always considered Philips to be good quality. Not I’m stuck with a keyless door lock that I can’t program ### 1/5 — Why doesn’t it work *2026-08-05, version 4.18.0* Just since the last update 5 days ago the app stopped he bridge from being on WiFi which means the lock does not work as promised and I cannot get the bridge back on line no matter what I try! I would buy a new bridge but that’s over $80 and likely not the issue as it very much seams to be a SOFTWARE problem ### 1/5 — Useless *2026-08-05, version 4.18.0* Latest update messed up the app and it is now useless. Have uninstalled/reinstalled and nothing works. What is the point of smart locks that require an app - but the app no longer works? ## Most praised reviews (10 highest-rated) ### 5/5 — Suggestion for scheduler *2026-07-02, version 4.14.0* This is a really great app. Sometimes it lacks connecting to the cloud to display my lock. Other than that it works good. They really need a scheduler for away mode. That would be a really big help in Help to protect my home and yours ### 5/5 — Nice lock *2026-05-31, version 4.13.2* The app works good and pairing was easy. ### 5/5 — Works great! *2026-03-19, version 4.12.1* This is the somewhat basic unit, it works extremely well. The lock is super quality. It’s very smooth and works perfect. Surprisingly, this model does retina, scanner, or brain wave scanner, or even fingerprint scanner. But for a basic lock, it sure works really well. Can’t beat the price point. ### 5/5 — Loving the new lock *2026-01-13, version 4.0.9* The new lock and app have been a great addition to our home ### 5/5 — Currently a very popular software, like *2025-09-15, version 3.0.1* Remote switch socket; cọmplete power off for safety. ### 5/5 — So many people are using it. It's really easy to use *2025-09-15, version 3.0.1* The software design is simple and unadorned. ### 5/5 — It's fun. It's climax *2025-09-15, version 3.0.1* Supports a quick panel, allowing for one-click access to cọmmonly used functions. ### 5/5 — Yes, very well *2025-09-14, version 3.0.1* The software is very smooth and has good responsiveness. ### 5/5 — I changed a mobile phone before, but I still use it now, very good. *2025-09-14* The startup page is simple and clean, with no unnecessary waiting. ### 5/5 — Can't miss the software! *2025-09-13, version 3.0.1* It supports firmware upgrades for devices, which is very convenient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*