# Philips Lumea IPL — user reviews > 203 indexed App Store user reviews of Philips Lumea IPL by Philips, rated 4.80/5 from 981 ratings. - Source: https://appshunter.io/ios/app/philips-lumea-ipl/id1037884249/reviews - App overview in markdown: https://appshunter.io/ios/app/philips-lumea-ipl/id1037884249.md - Rating breakdown: 5★ 838 · 4★ 91 · 3★ 31 · 2★ 0 · 1★ 21 ## What do users think of Philips Lumea IPL? Overall sentiment: positive **Pros** - 👍 Great app for reminders and settings - 👍 Useful for finding specific handset - 🚀 Helpful for keeping track of treatments - 👍 Provides guidance and useful tips - 🚀 Exceeded expectations for hair removal results - 👍 Fantastic product, couldn't be without it - 👍 Easy to use and navigate **Cons** - 🐛 App not registering device - 🐛 No longer recognizing device - 🐛 Unable to find device model in app - 🐛 Videos have no sound - 🐛 Certain areas locked in the app - 🐛 App lost treatment history after password change **Commonly reported bugs** - App not scanning device barcode - App not accepting certain device models - Treatment history disappearing - Videos not playing with sound **Most requested features** - Ability to add custom treatment areas - Option to change treatment dates - Integration with calendar - More customization options for treatment areas ## Newest reviews (17 of 203) ### 2/5 — Update is confusing *2026-07-23, version 11.1.0* When I first started using my lumea, the app was a little odd but I worked out how to use it and it worked fine. Now the app has been completely revamped and it makes no sense. I completed deleted all my past treatments for one body part by accident, had to fudge the details so I could continue and now it’s still really confusing and I can’t tell when my next scheduled treatments are until it gives me a reminder the day before which makes it harder for me to plan to do them. Not at all user friendly anymore! ### 3/5 — Changes *2026-07-21, version 11.1.0* Tbh I preferred the old version app. ### 2/5 — Very slow *2026-07-19, version 11.1.0* When you add a treatment it takes a while to go back to the screen to log another. The circle on the screen shows its ‘loading’ for sometimes 2-3 mins. Extremely slow compared to the previous version, which was instant ### 4/5 — Test en cours *2026-07-08* 3eme passage. La repousse semble moins importante. À tester sur la durée car pour l’instant je dois m’épiler entre deux séances **Developer response:** Merci pour votre avis, fafastpierre ! Nous sommes ravis de voir que vous constatez déjà une réduction de la repousse après seulement quelques séances. Les résultats s’améliorent généralement avec une utilisation régulière selon le programme recommandé. Si vous avez des questions ou souhaitez des conseils, notre équipe est disponible sur https://philips.to/4q2KfYU. ### 3/5 — Update needed *2026-07-07, version 11.1.0* I wish the IPL device could pair with the app so it can say which head you have on, can see what intensity level you have selected instead of having to put it in yourself, it would make the app use feel more realistic if it logs the actual process of the IPL when you do the treatments ### 1/5 — New app doesn’t work *2026-07-06, version 11.1.0* The new app is useless. Can’t add my treatments. The ones I already have going won’t let me go past a screen asking for intensity. It’s also not nice to look at compared to the old app, not user friendly. There was nothing wrong with the previous app, please bring it back, including the pink icon. Also, it told me to restart legs which I did, and now for some reason there are 2 upper legs 🫠 Had no issues in around 8 years using the app until this new update. Awful. Many others are complaining so this is clearly a huge issue. ### 1/5 — Doesnt work *2026-07-06, version 11.1.0* Use this app for years, but since the update it doesn’t allow me to log any IPL treatments. It’s irritating. I missed a lot of treatments this way. And there’s no way to contact support. I have a screen recording if you need it. For the love of God, please fix it. ### 1/5 — Rubbish Update *2026-07-05, version 11.0.0* Since the new update, everything is lagging and treatments do not get saved. ### 1/5 — Update gone wrong *2026-07-05, version 11.0.0* The new update has totally messed up the whole app nothing is syncing it’s all messed up showing random dates of sessions that are already completed forcing you to complete it and if you try to delete it because it’s duplicated many times it will also delete the whole history logging in and out worked except a new issue occurred now the app doesn’t load and is stuck on loading I have to now delete it and redownload it again it’s not worth the new update there was no issues with the old app what even is this joke now ### 1/5 — Awful update *2026-07-05, version 11.0.0* Since the app had an update and redesign I can no longer record my treatments. It’s got one job and it can’t even seem to do that! Fix it please!!! ### 1/5 — New update *2026-07-05, version 11.0.0* The new update does mot save my dates and the support or live chat also does not work- it is very disappointing ### 1/5 — App crashing *2026-07-04, version 11.0.0* App is crashing and keeps loading forever since last update ### 1/5 — Awful app *2026-07-04, version 11.0.0* With the previous version of the app, despite ensuring multiple times that my notification preferences were set, the app was constantly notifying me of articles I might be interested in. Literally all I want from the app is to keep on schedule. This new version of the app is so slow, just constantly whirring and not saving treatments to my schedule. It’s practically unusable. ### 1/5 — Update has not worked *2026-07-03, version 11.0.0* This used to be a great app, but since it has been updated I’ve been unable to save any treatments. Please can you fix this? ### 1/5 — New update *2026-07-03, version 11.0.0* New updated app doesn’t work. Unable to save any treatments ### 2/5 — New app is a flop *2026-06-30, version 11.0.0* New updated app is useless it doesn’t save treatments properly hasn’t saved previous treatments it’s all a mess I don’t know when my treatments are due now. Bring back the old version !!! ### 1/5 — Leg recording no longer works *2026-06-30, version 11.0.0* I love the product and my body is mostly hair free. Since they split legs into upper and lower I can no longer save completed tasks -sorry I tried to report it to your helpline but without my receipt they wouldn’t help 🙃 ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken app *2026-08-04* New app does not work. I cannot save treatments. When I press save, nothing happens. I uninstalled and reinstalled and restarted my phone, it still does not work. Reinstalling has also deleted my bikini line treatments which are no longer in my schedule. I also can’t add them as new treatments as they are not in the list of treatment areas. So the app does absolutely nothing. Please revert to the old app which actually worked. Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints. Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’ Another update. I can now save treatments but the app is very slow. The treatment schedule is also wrong. In the old app my touch ups were every 6-8 weeks which worked for me. The new app is forcing a 4 week touch up period with no buffer period, even if you save excellent results. There is absolutely no reason for me to do treatments that often but the app will not let me reschedule to my normal timeframes that were saved in the old app. At this point I give up, I will have to use iPhone reminders and stop using the app as it simply does not function anymore. **Developer response:** Thank you for your feedback. We understand your concern about being unable to save treatments and losing treatment history after reinstalling the app. Please ensure you're logged into your MyPhilips account and using the latest app version, then try restarting the app and your phone. If the issue continues, please visit https://philips.to/4q2KfYU so we can assist further. ### 1/5 — Edits not possible *2026-08-03, version 11.2.0* Not possible to edit a treatment, dates, etc which makes it really inconvenient to use. ### 1/5 — Does not work *2026-07-29, version 11.1.0* It gets stuck half way and cannot move. Keeps having problems. ### 1/5 — Broken app *2026-07-25* New app does not work. I cannot save treatments. When I press save, nothing happens. I uninstalled and reinstalled and restarted my phone, it still does not work. Reinstalling has also deleted my bikini line treatments which are no longer in my schedule. I also can’t add them as new treatments as they are not in the list of treatment areas. So the app does absolutely nothing. Please revert to the old app which actually worked. Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints. Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’ **Developer response:** Thank you for your feedback. We understand your concern about being unable to save treatments and losing treatment history after reinstalling the app. Please ensure you're logged into your MyPhilips account and using the latest app version, then try restarting the app and your phone. If the issue continues, please visit https://philips.to/4q2KfYU so we can assist further. ### 1/5 — Data corrupted *2026-07-21, version 11.1.0* My data has become completely corrupted since the major update from pink to blue, it thinks I have about 5 versions of each body part on the go so I’m constantly being told I have missed treatments or have them due. Have never had an issue before, now unusable. I’ve been using it for years before now. ### 1/5 — Reminders for treatments already done *2026-07-19, version 11.1.0* The only point of the app is to get reminders for treatments but that basic functionality doesn’t work properly. I keep getting reminders for missed treatment the app knows has been done ### 1/5 — App update *2026-07-15, version 11.1.0* Since the update the app doesn’t work. I’ve had my Lumea for around 5 years and always updated the schedule but now it won’t save. ### 1/5 — BRI937 *2026-07-13* Mi lumea no está en la app!!! Me comunico con soporte pero no me dan respuesta **Developer response:** Gracias por tu comentario. Si tu modelo Lumea BRI937 no aparece en la app, asegúrate de tener instalada la versión más reciente de la aplicación y vuelve a iniciar sesión en tu cuenta. Si sigue sin mostrarse, visita Philips.com/Support para que podamos ayudarte a comprobar la compatibilidad y la configuración. ### 1/5 — Not working properly *2026-07-12, version 11.1.0* I cannot add a treatment date since the app update. Get stuck on treatment level selection with the Save button not working. Please fit it! ### 1/5 — New update useless *2026-07-12, version 11.1.0* I have used this app for years with no problems, but the update a few months ago has made it unusable. As others have said, the saved dates are incorrect and reminders are wrong. Come on Philips Lumea, sort it out!! ## Most praised reviews (10 highest-rated) ### 5/5 — Très efficace *2026-07-31* Cet appareil est très puissante et confortable à utiliser j’ai remarqué la différence au bout de la deuxième séance, je la recommande fortement 😊 **Developer response:** Bonjour Olivier! Merci beaucoup pour votre avis. Nous sommes ravis d'apprendre que l'appareil est agréable à utiliser et que vous avez constaté des résultats dès les premières séances. Merci pour votre recommandation 😊 Si vous avez besoin d'aide à tout moment, vous pouvez nous contacter via le lien suivant : ▶️ https://bit.ly/4eJoRDu ◀️ ### 5/5 — Philips Lumea IPL *2026-07-09, version 11.1.0* This is best ### 5/5 — Best product *2026-07-01, version 11.0.0* Really love it. Results are amazing ### 5/5 — Happy *2026-06-29, version 11.0.0* +5 ### 5/5 — Amazing *2026-06-24, version 11.0.0* All amazing but the current new update with the app is always making my screen stuck on loading, the app is always stuck on loading ### 5/5 — Model *2026-06-22* It can’t find my Model in application what can I do my model is BRI984 **Developer response:** Thank you so much for your support! We cherish this feedback and hope you enjoy the experiences we have planned for years to come! Please send: app version, phone model + OS version, and a screenshot of the device list. ### 5/5 — Foncez !! *2026-05-20* Étant brune j’ai bcp hésité avant de l’acheter car on va pas se mentir c’est quand même un coût et j’avais peur que ça ne marche pas, mais choqué des résultats après 3 séances sur mes jambes j’ai commencé à voir des résultats, au bout de 5 il n’y a casiment plus rien. Ça change la vie, moi brune qui devait le faire tout les 3 jours c’est vraiment waw, franchement les filles n’hésitez plus. Je suis entrain de faire le reste du corps, tout dépend la partie du corps après ça prend un temps différent. ### 5/5 — So good , recommend *2026-05-16* Its good quality, but need long time to have a result **Developer response:** Thanks for your review, Ala! We’re glad you’re enjoying the quality of your Lumea. Results can take time, and staying consistent with the treatment schedule really helps achieve the best outcome. If you’d like tips to support your routine, we’re always here to help at https://philips.to/4q2KfYU. ### 5/5 — Satisfaite *2026-05-02* Je suis très satisfaite de l’appareil LUMIA ! Avant ça j’ai essayer l’épilation définitive en institut j’y ai laissé 1200€ pour avoir toujours des poils ! Avec l’appareil je suis en autonomie je suis le programme et le résultat et satisfaisant ! Tout n’a pas disparu mais cela reste léger ! J’espère arriver à ne plus rien avoir ! J’ai débuté il y a 2 ans et je suis à une séance tout les mois ! Dès que l’appareil n’a plus de flash je le rachète ! **Developer response:** Merci beaucoup pour votre retour, Casslesang ! Nous sommes ravis de lire que Lumea vous apporte autonomie et résultats visibles sur la durée. Suivre le programme à votre rythme est une excellente approche. Si vous souhaitez des conseils pour optimiser les séances ou l’app, notre équipe est toujours disponible sur https://philips.to/4q2KfYU. ### 5/5 — Game changer *2026-04-29, version 10.1.0* Absolutely LOVE my Lumea. Wishing I had done it so many years ago. I love it so much that 4 of my friends have now bought one. If in doubt honestly please invest in it. Saves so much hassle shaving. At first I didn’t think I would be consistent but I worked it in and just did areas when I was in the mood --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*