# Philly 311

> Submit and track local government service requests for efficient issue resolution. (iPhone/iPad app by City of Philadelphia.)

- Source: https://appshunter.io/ios/app/philly-311/id533292779 (this page in markdown: same URL + `.md`)
- Developer: [City of Philadelphia](https://appshunter.io/developer/1529647078)
- Category: Productivity, Utilities
- Price: Free
- Rating: 2.24/5 from 117 App Store ratings · 67 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 25 MB
- Languages: Arabic, English, French, German, Greek, Hindi, Italian, Japanese, Korean, Polish and 7 more
- Released: 2012-06-07
- Data updated: 2026-08-31
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/philly-311/id533292779/reviews.md

## What is Philly 311?

Philly 311 allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the moment they are resolved!

## Key features

- Submit service requests
- Report potholes
- Report noise complaints
- Report dangerous conditions
- Instant routing to departments
- Receive resolution notifications

## What do users think of Philly 311?

Overall sentiment: negative

**Pros**

- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)
- 👍 Quick responses (sometimes)
- 👍 Great UI (in older reviews)

**Cons**

- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow
- 🐛 Requests not fulfilled timely
- 🐛 Poorly designed user flows
- 🐛 Location/nearby feature inaccurate
- 🐛 App doesn't work past loading screen
- 🐛 Useless app, fake tranquilizer
- 🐛 Requests sit open for months
- 🐛 Information doesn't show or is wrong
- 🐛 App reflects quality of Philly 311
- 🐛 Basic functions broken for months
- 🐛 App crashes on IOS 14
- 🐛 User interface and usability issues
- 🐛 App freezes when uploading photos
- 🐛 Cannot attach pictures from camera roll
- 🐛 Photo option defective
- 🐛 Basic informational needs hard to find
- 🐛 Nothing gets done
- 🐛 App is garbage from the start
- 🐛 Extremely slow
- 🐛 Requests no longer update
- 🐛 Hard to pinpoint location
- 🐛 Pushes users to other departments
- 🐛 Doesn't resolve requests
- 🐛 App doesn't load properly
- 🐛 App is an embarrassment
- 🐛 App is snail slow
- 🐛 Typography not readable
- 🐛 App could be good, but lots of issues
- 🐛 App freezes when trying to upload a photo
- 🐛 Tricky to report stuff
- 🐛 Buggy
- 🐛 Poor service
- 🐛 Horrific handling of Covid-19 violations
- 🐛 Latest version breaks when adding a photo
- 🐛 App flaw
- 🐛 Abandoned car reporting freezes app
- 🐛 Feature to add photos is broken
- 🐛 Needs an immediate overhaul
- 🐛 Still so buggy
- 🐛 Notification badge bug
- 🐛 Waste
- 🐛 Crashy
- 🐛 Crashes to the point it's not usable
- 🐛 Needs a lot of work
- 🐛 Cannot submit tickets
- 🐛 Terrible. Crashes every time.
- 🐛 Doesn’t follow-up nor get things done
- 🐛 App no longer works on iPhone 7
- 🐛 Takes too long
- 🐛 Doesn’t load
- 🐛 No results
- 🐛 Choosing correct category confusing

**Commonly reported bugs**

- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load
- Attachment failed when submitting photos
- App completely non-functional after re-install
- No way to get past the first screen
- Login issues
- Email verification fails
- Resend verification email fails
- Reset password issues
- App crashes when attaching a photo
- App crashes when selecting 'use last photo'
- App crashes when trying to submit a request
- App freezes when trying to upload a photo
- App freezes when trying to view requests
- App spins when trying to view requests
- App freezes when trying to view nearby requests
- App crashes on IOS 14
- App is unresponsive/slow
- App doesn’t get out of loading screen
- App looks and feels like it was made in 1999
- Information doesn’t show or is wrong
- Cannot get an exact location
- Tabs don’t work all the time
- Need to shut down app and restart
- Status and comments no longer update
- App doesn’t load properly
- Photo upload function isn’t working
- App freezes in the photo screen
- No controls to move to the next screen after photo selection
- Cannot attach pictures from camera roll
- Photo covers entire screen, no way to proceed
- App freezes when trying to upload a photo
- Photo appears full screen, app interface disappears
- No way to move to the next screen after photo selection
- App crashes often
- Photo upload doesn't work
- Photo takes up entire screen, removes controls
- App crashes when attempting to type in required fields
- Cannot submit anything because required fields are unusable
- App consistently crashes when clicking on free text input
- App crashes every time
- App no longer works on iPhone 7
- App quits as soon as details of problem are entered
- App doesn’t load
- App sits there and doesn’t load
- Notification badge bug persists
- App crashes too often
- App freezes when trying to open
- App crashes when you attempt to type in the REQUIRED fields

**Most requested features**

- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode
- Improve UI/UX
- Map out items like street lights and parks
- Improve location accuracy
- Update request status within the app
- Option to delete previously entered reports
- Notification badge fix

## Recent user reviews (10 of 67)

All indexed reviews: https://appshunter.io/ios/app/philly-311/id533292779/reviews.md

### 1/5 — Your app sucks

*2026-05-21, version 4.6.1*

If you use request does not work if you use map next to you does not work if use pictures it does not work

### 1/5 — App needs work

*2026-04-10, version 4.6.1*

I can log into my account on any computer but not the app. When I enter my info on the app and try to sign in, an “Okay” pops up but I’m still unable to access my account.

### 1/5 — App doesn’t work

*2026-02-02, version 4.6.1*

App installs and launches but buttons/menus don’t load, only the background.

### 4/5 — Needs a feedback option

*2025-11-21, version 4.6.1*

There should be a way to suggest edits within the platform. For example, reporting/requesting PPA enforcement sends the user to an automated line that does not give the option to report parking violations. It’s a different number, but it forces the user to waste their time and then research what the actual number is. It seems like once it’s outside their org, they don’t test if the solution is true.

### 3/5 — Crashes, but sometimes works

*2025-11-17, version 4.6.1*

It’s a good app for communicating issues in the city, and is better than waiting on hold while you call into 311 itself. But whenever I try to attach a photo, it fails to attach. And when I select “use last photo,” it crashes.

### 1/5 — Can’t log in

*2025-10-28, version 4.6.1*

Won’t send recovery email. Went to company’s site that makes the app. They don’t have tech support. Sends to another site with a different company and you have to make an account to join that “community” whatever that means.

### 1/5 — App not functioning

*2025-08-10, version 4.6.1*

App says “attachment failed” when submitting photos. Deleted app, re-installed, and now it is completely non-functional.

### 1/5 — Doesn’t Work

*2025-08-09, version 4.6.1*

It simply doesn’t work. No way to get past the first screen. No login or create an account link. Or any links.

### 2/5 — Bad reaction time

*2025-06-08, version 4.6.1*

Complaints not fulfilled timely

### 3/5 — Needs an option to report hazardous parking violations

*2025-05-04, version 4.6.1*

The 311 app for NYC and other large cities have the option to report dangerous parking violations that pose a public safety hazard. Why has Philadelphia’s app not implemented this as an option?

## Frequently asked questions about Philly 311

### What can I report with this app?

You can report a variety of local issues directly to your city government. This includes common problems like potholes, noise complaints, and dangerous conditions. The app is designed to facilitate communication for a wide range of civic concerns.

### How quickly will my request be addressed?

The app is designed for quick and efficient resolution. Your service requests are instantly routed to the correct administrator in the appropriate department. This direct routing aims to expedite the response time for your reported issues.

### Will I be notified when my issue is resolved?

Yes, you will be notified the moment your service request is resolved. This feature ensures you are kept informed throughout the process, from submission to completion. You'll receive updates directly through the app.

### Is this app free to use?

Yes, the app is free to download and use. It is supported by advertisements, which are displayed within the application. There are no in-app purchases or subscription fees required to report issues.

### What kind of issues can be reported?

You can report various non-emergency issues that require attention from local government services. Examples include infrastructure problems like potholes, disturbances such as noise complaints, and safety concerns like dangerous conditions. The app streamlines the reporting process for these types of civic matters.

## Version history (last 5 releases)

### 4.6.1 — 2024-07-31

New in v4.6.1:
- Email verification UI Update
- Bug fixes

### 4.3.3 — 2022-05-11

New in v4.3.3:
- New UI Design
- New ICON
- Improved ADA compliance
- Sign in with Apple
- Bug fixes

### 4.3.0 — 2021-12-08

New in v4.3:
- New UI Design
- New ICON
- Improved ADA compliance
- Sign in with Apple
- Bug fixes

### 4.2 — 2021-05-25

New in v4.2:
- AppTrackingTransparency
- Bug fixes

### 4.1.4 — 2021-02-25

New in v4.1.4:
- Bug fixes

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## More apps by City of Philadelphia

- [2026 Access Philly](https://appshunter.io/ios/app/2026-access-philly/id6757433765)

All apps by City of Philadelphia: https://appshunter.io/developer/1529647078

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*