# Philly Pretzel Factory — user reviews > 54 indexed App Store user reviews of Philly Pretzel Factory by Soft Pretzel Franchise Systems, Inc., rated 4.87/5 from 4,139 ratings. - Source: https://appshunter.io/ios/app/philly-pretzel-factory/id1185574639/reviews - App overview in markdown: https://appshunter.io/ios/app/philly-pretzel-factory/id1185574639.md - Rating breakdown: 5★ 3,469 · 4★ 165 · 3★ 42 · 2★ 24 · 1★ 45 ## What do users think of Philly Pretzel Factory? Overall sentiment: negative **Pros** - 🚀 Great Taste - 👍 Excellent service and quality pretzel - 👍 Very helpful and kind - 👍 Staff are very friendly, establishment is very clean & pretzels are delicious - 👍 Always great pretzels! Hot and fresh. Fast service - 👍 Organized, clean and always friendly service - 👍 Awesome service - 👍 Just like I remember from news stands in Philly - 👍 Always a pleasure and great product **Cons** - 🐛 Very difficult to figure out how to put an order through - 🐛 App has issues - 🐛 Reward does not work - 🐛 The promos are never in the app, credit card info has to be entered multiple times - 🐛 App is not always easy to use - 🐛 App sign in never works - 🐛 Took my money - 🐛 Pick up time not allowed - 🐛 Never works - 🐛 The app and rewards are pointless - 🐛 This app is not applying new points and I lost my old points - 🐛 App not working - 🐛 App stinks - 🐛 App needs work - 🐛 App logged me out - 🐛 Lost all my points!!! - 🐛 Garbage - 🐛 Never Works - 🐛 Great pretzels, terrible app - 🐛 Could use some work - 🐛 The Rewards App is teeth cringing material! - 🐛 Horrible App - 🐛 Unable to register **Commonly reported bugs** - Can't enter email address to sign up - Unable to enter username on sign up page - App won't let me type email address to make an account **Most requested features** - Add gift card section ## Newest reviews (11 of 54) ### 3/5 — Rewards *2026-07-05, version 2.3.0* After hitting checkout, there was nothing that said available offers to get my 5 free pretzels. ### 3/5 — Wish I could have delivery *2026-03-04, version 2.2.6* Delivery option does not work ### 2/5 — Freezes *2025-12-14, version 2.2.3* I open this app and can do nothing. I remove it, add it back, log in again and it will work maybe twice then I open it again and nothing works. I appreciate the offers through the app but find that when the app does let me make an order the codes never work. ### 2/5 — Frustrated *2025-08-20, version 2.1.8* Very difficult to figure out how to put an order through finally figure it out very frustrating ### 5/5 — D *2024-09-28, version 2.0.6* Ronkonkoma store is amazing organized, clean and always friendly service! ### 4/5 — App is not always easy to use *2024-06-28, version 2.0.4* I tried a few times to use the app and it was difficult to find some of the choices, but it finally moved along. ### 5/5 — Easy *2024-06-25, version 2.0.4* The app is easy to use. Sends an email and text right after you place your order. ### 5/5 — Love Philly Pretzel! *2024-05-11, version 2.0.4* I especially like this location of Philly Pretzel. They go above and beyond with customer service and piping hot minis out of the oven. ### 5/5 — Excellent *2024-04-20, version 2.0.4* Awesome service. ### 5/5 — Just like I remember from news stands in Philly *2024-02-19, version 2.0.4* What a delicious blast from the past. Pretzels taste just like the ones I got on the streets on Philadelphia as a kid 50 years ago, but warm and fresh. The new sauces are great too especially the Carmel one. ### 5/5 — Never works *2024-01-05, version 2.0.3* Every time I try to order via the app - which is quite frequently for our snack bar, it says it’s encountering a problem adding the order. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lousy Corp Customer Service *2026-06-30, version 2.3.0* Had an issue resetting my account password. Was directed to call the Corporate phone number. I called the number, nobody picked up and went to voicemail. Nobody returned my message. Also sent an email to the Corporate website, nobody responded. ### 1/5 — Never loads *2026-04-26, version 2.2.8* App never loads in so I can’t use it. Tried reinstalling numerous times. ### 1/5 — Frozen *2025-12-09, version 2.2.3* The app will open but not do anything else. ### 1/5 — Philly Pretzel Factory App *2024-10-26, version 2.0.7* App has issues. ### 1/5 — Reward does not work *2024-09-24, version 2.0.6* They offer a reward for downloading the app but the reward does not work ### 1/5 — Quirky *2024-09-07, version 2.0.6* The promos say take advantage with the app, but the promos are never in the app. Then today I had to enter my credit card info twice or three times for it to take. Doing that seemed to have wiped out my order so I ended up entering my order 3 times. I like using apps for this sort of thing but this app seems hardly worth it. ### 1/5 — App sign in never works *2024-04-25, version 2.0.4* Won’t let me sign in with email. Says phone number in system but no way to sign in via phone number either… or to look it up. ### 1/5 — Took my money *2024-04-23, version 2.0.4* I had $4 on the account and now my money is missing when the app updated. Where is my $4?? ### 1/5 — Pick up *2024-03-17, version 2.0.4* I asked for a 9:05 pickup and it wouldn’t allow me to finish typing it . NOT HAPPY ### 1/5 — This app is not applying new points and I lost my old points *2023-07-07, version 2.0.0* I have mad six purchases since downloading the new app and none of my points have accumulated. I had points prior to the new app, those never appeared. Honestly, this is a waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — So easy! *2026-06-08, version 2.3.0* Easy to use app. Coupons were easy to apply as well. The whole check out process was simple! ### 5/5 — Chicken tender tool sold on Amazon *2026-04-17, version 2.2.7* Markettoyourdoor.com Nonodz sold on Amazon ### 5/5 — Hit Da spot! *2026-02-12, version 2.2.5* These pretzels are incredibly delicious and very affordable! ### 5/5 — Tastes like home! *2026-02-07, version 2.2.5* Incredible pretzels & variety of choices best prices. Feels & tastes like home. Repping NE Philly 🥨 😋 ❤️ ### 5/5 — The Best *2026-02-05, version 2.2.5* I used to live down the street from one in New Hope Pa. Sooooo glad they are here!!! ### 5/5 — Great Taste *2025-10-27, version 2.2.1* Best tasting pretzels! Always fresh and available! ### 5/5 — Pretzel lovers *2025-04-23, version 2.1.6* Excellent service and quality pretzel. Old Northeast Philly Faithful pretzel 🥨 lover. 👍🏻👍🏻👍🏻❤️ ### 5/5 — Tommy *2025-03-10, version 2.1.1* Very helpful and kind ### 5/5 — Best Location Ever *2025-01-25, version 2.0.8* Staff are very friendly. Establishment is very clean & pretzels are delicious. Highly recommend this location. ### 5/5 — Great Pretzels! *2024-09-29, version 2.0.6* Always great pretzels! Hot and fresh. A definite crowd pleaser. Fast service too at the Ronkonkoma location! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*