# Phone Cleaner・Clean Up Storage — user reviews > 364 indexed App Store user reviews of Phone Cleaner・Clean Up Storage by Brain Craft Ltd, rated 4.40/5 from 24,234 ratings. - Source: https://appshunter.io/ios/app/phone-cleanerclean-up-storage/id1287969142/reviews - App overview in markdown: https://appshunter.io/ios/app/phone-cleanerclean-up-storage/id1287969142.md - Rating breakdown: 5★ 18,175 · 4★ 2,242 · 3★ 1,192 · 2★ 604 · 1★ 2,021 ## What do users think of Phone Cleaner・Clean Up Storage? Overall sentiment: negative **Pros** - 🚀 Restores previous purchases - 🚀 Cleans up large photo/video libraries - 👍 Easy to use - 👍 Useful for contact management **Cons** - 🐛 Crashes on iOS 13 and newer - 🐛 Inaccurate duplicate detection - 💰 Paywall for full functionality - 🐛 Deletes more than just duplicates **Commonly reported bugs** - Crashes on launch - Merges unrelated contacts - Deletes photos/videos incorrectly **Most requested features** - Improved duplicate detection accuracy - Automatic cleanup without paywall - Support for latest iOS versions ## Newest reviews (13 of 364) ### 4/5 — Easy *2026-06-16, version 3.14* Extremely easy to use . ### 4/5 — Shazam! *2025-12-07, version 3.12* I’m still learning how to use it but so far it’s like MAGIC! Hit a button and SHAZAM it’s cleared a hundred items. ### 4/5 — Decent app *2025-07-20, version 3.8* I use it to help conserve space on my phone. ### 1/5 — Quero cancelar assinatura *2025-05-22* Ruim **Developer response:** Olá, você poderia entrar em contato conosco através da opção "Configurações > Enviar Feedback" do nosso aplicativo? Gostaríamos muito de ajudar você com sua dúvida relacionada ao cancelamento da assinatura. ### 1/5 — Ни о чем *2025-05-09* Без дорогой подписки ничего не даёт сделать. Зря потраченное время **Developer response:** Здравствуйте, спасибо, что связались с нами. В настоящее время все пользователи могут бесплатно удалить до 5 фотографий или видео и просматривать до 10 фотографий или видео (с рекламой). Пользователи также могут сжимать фотографии или видео, просматривая рекламу. Для пользователей, которым требуется больше возможностей, мы предлагаем услугу обновления. Наше приложение предоставляет ряд уникальных функций, включая умную очистку, пролистывание фотографий, интеллектуальную очистку, секретное пространство и очистку электронной почты. Кроме того, мы предлагаем 3-дневную бесплатную пробную версию, которая предоставляет полный доступ ко всем премиум-функциям. Если вы сочтете пробный период полезным, вы можете выбрать подписку или отменить ее не менее чем за один день до окончания пробного периода. Если у вас есть другие вопросы, пожалуйста, не стесняйтесь обращаться в нашу службу поддержки по адресу support@braincraftapps.com. Спасибо! ### 1/5 — Pictures deleted via app are still on my phone *2025-04-12, version 3.6* This app is useless. ### 1/5 — My review *2025-04-07, version 3.6* This is very confusing. ### 4/5 — Good app *2025-02-16, version 3.5* This is what i wanted, a very good app to clean up my photos and files ### 2/5 — mala *2025-01-30* No sirbe debes que pagar mucho no la decargen **Developer response:** Thank you for your review. We offer free export options through reward ads, allowing users to explore the app’s essential features at no cost. Additionally, we provide a 3-day free trial that grants full access to all premium features, giving you the opportunity to experience everything we have to offer. If the trial meets your expectations, you can easily subscribe. However, if you choose not to continue, you have the flexibility to cancel at least 24 hours before the trial ends to avoid any charges. Our app stands out with a comprehensive range of unique and convenient premium features, offering more than free alternatives. Our dedicated support team is always available to assist you, ensuring a seamless and enjoyable experience. Feel free to reach out with any questions. ### 1/5 — Abysmal- waste of money *2025-01-21* I find it totally impossible to use this app (for which I paid €35!). Although I have been able to clean up some videos and photos I can do nothing with contacts since whatever option I choose and tap on does not respond. If possible I would request a refund for a falsely advertised product **Developer response:** Hello there, thank you for your feedback and for reaching out to us. Regarding the contact issue, please reach out to our support team at support@braincraftapps.com or through the app via Settings > Send Feedback so we can assist you directly. We’re committed to resolving your concerns and ensuring your satisfaction. Thank you for bringing this to our attention. ### 1/5 — photos and contacts ? *2025-01-12, version 3.5* im happy to call and delete any duplicate photos or contacts you have for a one off payment of £2 and ill travel to you quartely for free to maintain and make sure you dont write someones number twice or take a photo twice, hence price £2 so be very careful not to double click or double save a contact it could cost you all of £2 every quarter. ### 1/5 — abonnement *2025-01-01* obligé de prendre un abonnement **Developer response:** Thank you for your interest in our app! We provide free export options by watching reward ads, allowing users to explore the app’s basic features at no cost. Additionally, we offer a 3-day free trial that includes all premium features so you can fully experience everything we have to offer. If the trial meets your needs, you can easily subscribe; however, if you decide otherwise, you have the flexibility to cancel at least 24 hours before the trial ends. Our app includes an extensive range of premium features that are not only unique but also convenient, setting us apart from free alternatives. Plus, our dedicated support team is always available to assist with any questions you may have, ensuring an excellent customer experience. ### 3/5 — Need to Pay *2024-12-13, version 3.4* It would probably be good if you could afford their price but it’s out of the question for me. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unhappy *2026-04-08, version 3.13* Do not have Gmail cannot use email cleaner and that is the reason I bought this app. It does not tell you that before you purchase ### 1/5 — Can’t make it work *2026-04-04, version 3.13* I can see all the calendar items that need deleted but capped how to delete them. ### 1/5 — STILL NOT WORKING - SUBSCRIPTION CANCELED *2026-01-12* BLURED INTERFACE - UNINSTALLED - Same bug than one year ago… What are you doing dev???? **Developer response:** Hello there, thank you for sharing your feedback. The issue you have encountered is highly unusual. Please contact us directly from the app via Settings > Send Feedback. This sends us the necessary technical information we need and we will be able to quickly address this issue for you. ### 1/5 — Won’t work and paid $. DON’T WASTE $$ *2025-12-06, version 3.12* I got this per google suggestion as I had the same contact for my daughter 5 times and I didn’t have what google was telling me to do. This app won’t stay open long enough to do any good. If this keeps up, probably going to cancel subscription because what good is it doing me? If it starts working and not force closing, I’ll edit my review, but not worth it. ### 1/5 — Blurred interface on paid subscription *2025-11-08* I am canceling my subscription **Developer response:** Hello there, we’re sorry to hear about your experience and truly appreciate your feedback. Please feel free to reach out to us at support@braincraftapps.com. We’d be happy to assist you and solve the problems you're having, and make sure that you get the best results from the app. ### 1/5 — Абсолютно не функционально *2025-10-24* фото и видео я могу просмотреть и удалить в галерее, ничем другим приложение не полезно **Developer response:** Здравствуйте! Спасибо за ваш отзыв. Нам жаль слышать, что ваш опыт не оправдал ожиданий. Хотя мы предлагаем премиум-опции, мы также предоставляем бесплатный доступ к основным функциям, таким как удаление до 5 фотографий или видео и удаление до 10 элементов с показом рекламы. Вы также можете бесплатно сжимать фотографии/видео, просматривая рекламу. Наше приложение создано для того, чтобы предложить больше, чем простую ручную очистку — оно включает функции, такие как умная очистка, очистка с помощью ИИ, удаление дублирующихся фотографий/видео, секретное пространство и даже очистка электронной почты, чтобы упростить процесс. Для пользователей, которые хотят исследовать все функции, мы предоставляем 3-дневный бесплатный пробный период с полным доступом к премиум-инструментам. Если вы посчитаете пробный период полезным, вы можете подписаться или отменить подписку как минимум за один день до окончания пробного периода. Мы ценим ваши отзывы и постоянно работаем над улучшением ценности и удобства использования приложения. Если у вас есть какие-либо предложения или вопросы, пожалуйста, не стесняйтесь обращаться к нам напрямую по адресу support@braincraftapps.com — мы будем рады помочь. ### 1/5 — Not worth it *2025-09-27, version 3.8* I paid $30 for this app to help me clean my phone, but instead of cleaning, it recommended me to delete all my photos and videos which was not an option. Worthless buy. ### 1/5 — Phone Cleaner・Clean Up Storage *2025-09-23, version 3.8* Where’s my 2019 app that I paid £5 for can not download it will you rip off people with this one in 5yrs time.No good for Apple iPad hopeless. ### 1/5 — Barely better than doing it yourself *2025-06-29, version 3.7* Best advertised features behind paywall, when you know how to use the photo library you are almost as efficient, stay away from any subscription pals. ### 1/5 — Corrupted my system files; had to factory reset. DO NOT USE! *2025-06-28, version 3.7* Horrible app broke my phone. DO NOT USE! Immediately after using the app to clean my phone, I discovered it had broken it instead. Somehow it corrupted or deleted important system files that broke my connect to and access to my iCloud account. After following the instructions as listed in the app, it looked for duplicate photos, videos, and contacts and cleaned them. Unfortunately, I then discovered my phone’s connection to iCloud was broken. In settings my name was grayed out. I was unable to access my iCloud account. I couldn’t run an update because it said it was not connected to the network. Facebook was suddenly unable to connect to the network, and Kindle also was unable to connect. Data was turned on and I was connected to my provider. Even though settings told me I was connected to WiFi (which was working for everyone else) I had no WiFi signal at the top of my screen and could not access anything. I also had issues connecting to someone else’s hotspot. After numerous restarts and forced shutdown attempts with no success at fixing the issues I did a factory reset, using a back up from five days ago to rollback my phone. I am hoping that fixes what was broken. No idea what happened to my phone with this app but I can tell you not once did the instructions say to back up your phone before using, just in case. After using the app my phone broke and will take me all day and more to get it back to how I had it before. Use caution if you decide to try this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-07, version 3.14* Amazing simple and quick ### 5/5 — Excelente app *2026-03-30, version 3.13* Perfectamente útil. ### 5/5 — Best All In One Cleaner *2026-03-02, version 3.13* If you're looking for a free, all in one cleaner, Download this one. I use to have 2-3 different cleaners taking up space. For someone who has over 30k of photos, videos and files most cleaners don't work for me. This one does. And it is REALLY SIMPLE with its lay out and to use. I wouldn't use any other cleaner. Try it for yourself and you'll be glad you did. Great job to the developers. ### 5/5 — easy to use *2026-01-30, version 3.13* this was so so much easier than any of the other cleaners so much better ### 5/5 — Shazam! *2026-01-21, version 3.13* I’m still learning how to use it but so far it’s like MAGIC! Hit a button and SHAZAM it’s cleared a hundred items. ### 5/5 — Phone Cleaner *2025-03-03* I've downloaded many cleaner apps and this one is hands down the very best, not just because it works but because it has every cleaner you can find including Calendar and Email plus a secret vault and it has a one time lifetime purchase that is very difficult if not impossible to find as well, so if you want the very best of it all look no further **Developer response:** Thank you for your amazing 5-star review. We're thrilled to hear that you find our app the best among cleaner apps and appreciate its features. Your rating motivates us to continue improving and providing the best possible service. We hope that our app continues to meet your needs and provides value in your daily life. If you have any suggestions or feedback, please don't hesitate to reach out, we'd love to hear them at support@braincraftapps.com. We're always open to hearing from our users and using their input to enhance our app even further. ### 5/5 — A few years ago We buy Pro-Version unlimited use and UPDATE EVERYTHING WORKS GREAT 5 stars again *2025-02-22, version 3.6* A few years ago we buy this app for advertising Pro-Version full access and unlimited USE UPDATE 2/22/25 WORKS PERFECTLY 5 STARTS AGAIN ### 5/5 — The best cleaning app *2024-11-30, version 3.4* I wrote 5 stars but it’s for money if you want premium but it works I love it 😛😝. ### 5/5 — I am giving 5 stars because is now allowed me to restore from previous purchase and use it again *2024-11-18, version 3.3* I am giving 5 stars because is now allowed me to restore from previous purchase and use it again as a Pro unlimited times ### 5/5 — Brilliant App *2024-10-28, version 3.1* Works like a charm. Best value for money. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*