# Phone Protection, VPN Security — user reviews > 221 indexed App Store user reviews of Phone Protection, VPN Security by PENTALOBE LLP, rated 4.50/5 from 2,390 ratings. - Source: https://appshunter.io/ios/app/phone-protection-vpn-security/id1533680988/reviews - App overview in markdown: https://appshunter.io/ios/app/phone-protection-vpn-security/id1533680988.md - Rating breakdown: 5★ 1,844 · 4★ 268 · 3★ 130 · 2★ 40 · 1★ 108 ## What do users think of Phone Protection, VPN Security? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure - 👍 User-friendly - 🚀 Runs well - 👍 Helpful **Cons** - 🐛 Crashes and freezes - 🔋 VPN turns off frequently - 💰 Too many paid features - 🤖 Ineffective at detecting issues - 🤔 Confusing to use **Commonly reported bugs** - Inability to uninstall or cancel subscription - Incorrect IP address detection - Frequent app crashes **Most requested features** - Add antivirus scanning - Improve VPN reliability - Make more features available for free - Provide better customer support ## Newest reviews (15 of 221) ### 3/5 — Protection *2026-06-08* Not bad one more week Why do this app keep on disconnecting give me more information disconnecting multiple times **Developer response:** Hi, thank you for your feedback. Could you please elaborate on what you mean by “app disconnecting”? Is it a specific feature that is not working, or the entire app getting disconnected? If possible, please share a screenshot or screen recording so we can better understand the issue. You can also contact us at pentalobellp@outlook.com so our team can investigate and assist you further. ### 2/5 — Protection *2026-05-28, version 8.5* Not bad one more week Why do this app keep on disconnecting give me more information ### 3/5 — has a glitch *2026-03-15* seem like a pretty good VPN it's just that it's not staying connected yet it claims too keep connected 24/7. I just updated the app. hopefully that fixed it. **Developer response:** Thank you for your feedback. We’re glad you’re finding the VPN useful overall. Occasionally, connection drops can occur due to network changes, device restrictions, or background system limitations, even after enabling continuous protection. Since you’ve already updated the app, that should help improve stability If the issue continues, please let us know and we’ll be happy to assist further. ### 5/5 — Good *2026-01-30, version 6.9* Good app to try ### 5/5 — This app is *2026-01-28, version 6.9* Litttt ### 5/5 — Figuring *2026-01-27, version 6.9* Ok ### 5/5 — Protected *2026-01-22* Works well l would definitely recommend ### 5/5 — Good protection *2026-01-15, version 6.8* Easy to use ### 5/5 — Good *2026-01-08, version 6.6* I like it and will continue to use it ### 4/5 — Protect yourself *2026-01-08, version 6.6* We’ll see ### 3/5 — Reviewing *2026-01-07, version 6.6* I haven’t used this app before. I don’t know anything about it. My phone has 256 mb & it didn’t take enough time to scan the entire phone. So I will give it a low score until I see how it works. I’ll change the score after using the app. ### 5/5 — ABC *2026-01-06, version 6.6* ABC ### 5/5 — Very helpful *2026-01-01* My phone got hacked and this came in handy saving what I could ### 5/5 — Lovely eyed lady *2025-12-27, version 6.5* Lovely eyed lady ### 4/5 — So far ok *2025-12-23, version 6.5* Time will tell ## Most critical reviews (10 lowest-rated) ### 1/5 — Robbed me *2026-06-16, version 8.8* Bought the subscription and I woke up next day with -$4000 on my credit card thank you also phone now has 23 Trojans ty great app ### 1/5 — Credit score dropped after sign in *2026-05-20, version 8.5* My credit app sent me an alert the moment I signed into this app. My credit score was affected negatively and had a downfall of 6 scores. ### 1/5 — Working *2026-03-24* This has never completely worked since I got it. Horrible customer service. I have sent messages using their form several times. I have never gotten a reply. Annoying since I paid for the annual subscription!!!! **Developer response:** We’re really sorry to hear about your experience, especially regarding the lack of response—that’s not the level of support we aim to provide. Your concerns are completely valid, particularly as a subscribed user. Please try updating the app to the latest version, as many issues are addressed through recent improvements. Also, we kindly ask you to reach out to our support team again and include your device model and iOS version so we can prioritize and resolve your issue as quickly as possible. ### 1/5 — Shady tactics stay away *2026-03-03, version 7.2* They charge you even on trial. Do not use! ### 1/5 — Useless *2026-01-08, version 6.7* Scans your phone but the second you click any option the app crashes. Giving 5 stars so review won’t be hidden. ### 1/5 — confusing app *2025-12-22, version 6.5* difficult finding virus scan app ### 1/5 — Hopeful *2025-12-12, version 6.3* Just installed …. No feedback as yet ### 1/5 — Why have to use premium for everything! *2025-11-25, version 6.1* You have to buy premium for everything (I know I have to put everything thing in capitals but I’m being nice) Eg. Cleanup Just like WHY? ### 1/5 — nope *2025-11-12, version 5.9* crashed and locked up. deleted app and re-d/l. same. froze. junk. ### 1/5 — Free Trial is a Lie. *2025-10-30* I clicked the available option for a 3-Day free trial when I opened the app. It said it was the free trial when I went to purchase and I ONLY wanted the free trial. It immediately added a pending charge for the $8.99 and even upon canceling it’s still trying to charge me! Furious. **Developer response:** Hi, Please note that our app does not charge users until the free trial period is over. The pending charge you’re seeing might be a temporary authorization made by the App Store to verify your payment method — it won’t be processed unless the trial ends without cancellation. ## Most praised reviews (10 highest-rated) ### 5/5 — Legit *2026-09-01, version 9.3* Scanned my phone and gave me vital info on what has been leaked and any threats!! ### 5/5 — 44 *2026-08-16, version 9.3* All ### 5/5 — Ahmad Allan *2026-06-11, version 8.7* Convenient and advanced protection ### 5/5 — Viruses *2026-05-25, version 8.5* Amazing all I’m gonna say ### 5/5 — Lovely eyed lady *2026-05-18, version 8.4* Lovely eyed lady ### 5/5 — Successful *2026-05-17, version 8.4* Excellent ### 5/5 — Works *2026-05-16, version 8.4* Good, works well ### 5/5 — Feeling protected *2026-04-13, version 7.9* Love this app ### 5/5 — Lovely eyed lady *2026-03-15, version 7.5* Lovely eyed lady ### 5/5 — Best *2026-02-10, version 6.9* Best stuuffff --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*