# Phone Repair POS & Tickets — Work Orders, Payments & CRM > iPhone/iPad repair shop management system for tickets, customers, and payments. (iPhone/iPad app by Jonathan Wilson.) - Source: https://appshunter.io/ios/app/phone-repair-pos-and-tickets/id6759859240 (this page in markdown: same URL + `.md`) - Developer: [Jonathan Wilson](https://appshunter.io/developer/1077840208) - Category: Business, Utilities - Price: Free - Rating: 5.00/5 from 1 App Store ratings · 7 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 21 MB - Languages: American English, Arabic, French (France), German (Germany), Hebrew, Italian, Japanese, Brazilian Portuguese, Russian, Chinese (Simplified, China) and 4 more - Released: 2026-03-13 - Data updated: 2026-09-06 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/phone-repair-pos-and-tickets/id6759859240/reviews.md ## What is Phone Repair POS & Tickets? PhoneRepairPOS turns your iPhone or iPad into a complete repair shop management system. No complicated setup — just a clean, fast tool built for how repair shops actually work. Track Every Job Create repair tickets in seconds. Capture customer details, device info, issue description, and estimated cost. Assign technicians and set completion dates. Use pricing presets for common repairs like screen replacements to speed up intake even further. Visual Status Workflow Follow each repair through a clear, color-coded pipeline: Received → Diagnosing → Repairing → Ready → Collected. Handle parts delays with a dedicated "Waiting for Parts" status. Always know exactly where every job stands at a glance. Know Your Customers Repeat customers are automatically detected when you start a new ticket. View their full repair history, total spend, and active jobs — all in one place. Build better relationships with the data you already have. Record Payments Accept Cash, Card, Bank Transfer, or Other. Track estimated vs. final costs. Every payment is recorded against the ticket so nothing falls through the cracks. Team Notes & Collaboration Add timestamped notes to any ticket. See who wrote what and when. Keep your team on the same page without sticky notes or WhatsApp groups. Manage Your Shop Set up your shop name, tax details, technician roster, and pricing presets from a single settings screen. Configure once, benefit every day. Built for iPhone and iPad Split-view navigation lets you browse your ticket list and view job details side by side. Designed for the counter, not the desktop. Your Data, Your Device Everything works offline and is stored on your device — start using the app straight away, no account needed. Sign in when you want your tickets, customers and payments to sync across every device in the shop. ## Key features - Create repair tickets - Track job status visually - Manage customer repair history - Record payments - Team notes and collaboration - Shop settings and technician roster - Offline functionality ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/phone-repair-pos-and-tickets/id6759859240/reviews.md ### 5/5 — Muito bom o aplicativo *2026-09-02* Ótimo ### 5/5 — Great app! *2026-08-20* This app has really streamlined my phone repair business. The developer is also very helpful and responsive to queries. ### 5/5 — Excellent *2026-08-11* Moi qui travailler sur un atelier de réparation pendants 2 ans avec un logiciel interne créer par l’entreprise et sur Windows . Bah je dois dire que celui ci est très complet . Prise en charge , BI imprimable , prise en charge du client , possibilité de mettre les prix des prestations dans l’app , notif par sms ( non par mail ) délicat si le client laisse son téléphone avec son numéro en réparation. . Etc … Je noterai juste trois points négatif malheureusement en soulignant tout de même le travail excellent des dev . Impossible de mettre en attente de pièces malgré l’onglet apparent sur l’appli ( a moins que ce soit moi qui n’est pas trouver ) pourtant j’ai fait une simulation en créant un client à mon nom , pas de catégorie pour lister ses prix ajouter genre SMARTPHONE / TABLETTE / PC PORTABLE / CONSOLES puis sous catégories pour mettre ses prix : SAMSUNG / IPHONE / PS5 / SWITCH / HP / LENOVO ETC … qui faciliterai la recherche lors d’un ajout client et appareil . Et le fait de notifier le client de la réparation ou autre par sms seulement et non par mail . Un client peut avoir accès à son mail depuis son pc chez lui si il y’a des imprévu sur sa réparation . Bien sûr on va lui demander son numéro fixe en note mais ça se fait rare . Désolé pour les fautes et merci pour votre travail exceptionnel pour une application gratuite qui mérite déjà 5 * **Developer response:** Merci pour ce retour — c'est le plus utile qu'on ait reçu, et deux de vos trois points sont déjà en cours de correction. L'attente de pièces : vous n'aviez pas tort. Le statut existe — il est dans le menu « … » à côté du bouton de statut, sur la fiche du ticket. Mais il n'apparaît qu'une fois le ticket passé en « Diagnostic » ou « Réparation ». Sur un ticket qui vient d'être créé, comme votre simulation, il n'y a aucun chemin pour y arriver — et le bouton « … » peut même ne pas s'afficher du tout. C'est un vrai défaut de notre côté, pas une erreur de votre part. On le corrige pour qu'on puisse mettre un appareil en attente de pièces dès la prise en charge, ce qui correspond mieux à la réalité de l'atelier. En attendant, sur vos vrais tickets : passez le ticket en « Diagnostic », puis touchez le bouton « … » et choisissez « En attente de pièces ». Les notifications : l'e-mail existait déjà comme canal, mais on ne demandait jamais l'adresse du client à la prise en charge — l'option restait donc grisée en permanence. On ajoute le champ. Votre remarque sur le téléphone laissé en réparation avec son numéro était l'argument décisif. Les catégories de prix (SMARTPHONE / TABLETTE / etc., puis les marques) : c'est noté et ajouté à notre liste. Vous avez raison que ça accélérerait la saisie lors d'un ajout. Merci encore — et vos fautes ne posaient aucun problème. ### 5/5 — Great App *2026-08-01* This is a great app with a clean, simple, and easy-to-use interface. It makes creating repair tickets quick, and I like that it works without a complicated setup. It has a lot of potential for phone repair shops. I have two suggestions that would make it even better: 1- Add the ability to take and attach photos of the customer's device during check-in. This is important for documenting the condition of the device (cracks, dents, scratches, etc.) before the repair begins. 2- Add a unique ticket number that is automatically assigned to every repair. This makes it much easier for both the shop and the customer to track repairs and reference a specific job. Overall, this is an excellent app, and with these additions it could become one of the best repair management apps available. **Developer response:** Thanks for taking the time to lay these out. Good news on the second one: unique ticket numbers shipped in version 1.7. Every repair now gets its own number (#0001, #0002…) assigned the moment you create it and fixed from then on, so you and the customer have a single reference to quote. Photos at check-in is the request we hear most, and for exactly the reason you give — documenting condition before work starts. It's the next significant feature on our list. Thanks again. ### 5/5 — great *2026-06-28* best app only not sure can be used by multiple users **Developer response:** As of version 1.6 you can connect as many devices as you like and all the data will be synced up. ### 5/5 — Very happy with this app *2026-06-23* Managing my tickets better now. ### 5/5 — Just what I wanted *2026-04-11* Missing one or two features but the developer is very responsive. Great little app. ## Frequently asked questions about Phone Repair POS & Tickets ### What is Phone Repair POS & Tickets used for? Phone Repair POS & Tickets is a business management tool designed to help repair shops track repair tickets, manage customer information, record payments, and facilitate team collaboration. It aims to simplify shop operations with an intuitive interface. ### How does Phone Repair POS & Tickets handle job status? It features a visual, color-coded workflow pipeline that includes statuses like Received, Diagnosing, Repairing, Ready, and Collected. There's also a dedicated 'Waiting for Parts' status to manage delays effectively. ### Can Phone Repair POS & Tickets be used offline? Yes, Phone Repair POS & Tickets works offline. All data is stored locally on your device, with optional iCloud sync available across your iPhone and iPad. No internet connection or account sign-up is required for basic functionality. ### What payment methods can be recorded? The app allows you to record payments made via Cash, Card, Bank Transfer, or Other methods. It helps track estimated versus final costs for each repair ticket, ensuring all financial transactions are accounted for. ### Does Phone Repair POS & Tickets support multiple users? Yes, the app includes features for team notes and collaboration, allowing you to add timestamped notes to tickets and see who wrote them. This helps keep your team informed and on the same page regarding job progress. ### Is Phone Repair POS & Tickets available on Android devices? Based on the provided data, Phone Repair POS & Tickets is designed for Apple devices, specifically supporting iPhone and iPad. There is no mention of Android compatibility. ### How often is Phone Repair POS & Tickets updated? The latest version of Phone Repair POS & Tickets is 1.6, which was last updated on July 14, 2026. This indicates a recent update, suggesting ongoing development and support for the application. ### What is the pricing for Phone Repair POS & Tickets? Phone Repair POS & Tickets is available for free. The provided information does not indicate any in-app purchases or subscription fees, making it a free solution for repair shop management. ## Version history (last 5 releases) ### 1.8 — 2026-08-27 • Scan an IMEI or serial number straight onto a ticket — and search for it later • Take a customer email at intake and send updates by email as well as text • Keep booking tickets offline; anything unsynced is sent the moment you're back • Put a repair on hold for parts right from the intake form • Now available in Turkish, Vietnamese, Thai, Hebrew and Arabic • Fixes for due dates, autocorrect, saving settings and sending feedback ### 1.7 — 2026-08-19 TAKE PAYMENTS PROPERLY • Record deposits and part-payments, and let the app work out the cash change for you. • Follow every penny of a repair in one money ledger, from the first estimate to the final balance. SALES REPORTS • Takings for the day, week, month or year. • A printable Z-report PDF you can hand straight to your accountant. BACK OFFICE • Settings are now a proper hub, so shop setup, staff and receipts are where you'd expect them. TICKET NUMBERS • Every repair gets a short sequential number you can read out over the phone. ON-SITE VISITS • For mobile technicians — directions with Apple Maps, Google Maps or Waze. CUSTOMER MESSAGES • Edit the templates used for your ready-for-collection and progress messages. ALSO NEW • Device passcode capture, technician assignment, and a configurable tax label on receipts. • A faster first-run flow that opens straight into a new ticket. • Customer repair history now shows outcome, dates and reference on every row. • Over twenty bug fixes. ### 1.6 — 2026-07-14 CLOUD SYNC IS HERE • Sign in and your tickets, customers, and payments sync live across all your devices — changes at the counter show up at the workbench. • Work offline and everything catches up on its own when you're back online. ADD A SECOND DEVICE • Pair another device in seconds and it joins the same shop — one shared list of tickets everywhere. • Handing a device back? Leave the shop just as easily. CUSTOMER PROFILES THAT ADD UP • Each customer now shows their real total spent across every visit. • Updating a customer's details carries through to all of their tickets at once. ALSO FIXED • Deleting a ticket now clears it on every paired device. • Signing back in with Apple keeps any tickets you created offline. • Customer search now finds full names even when the record has stray spaces. ### 1.5 — 2026-06-15 Now in 8 Languages The app — and the receipts your customers see — now follows your iPad's language. Russian, Spanish, Portuguese, French, German, Italian, Japanese, and Chinese. Your Sales Data, In Your Hands A full CSV of every ticket is now kept up to date on your iPad. Grab it from Settings → Sales Data, or open it from the Files app — straight into Excel, Numbers, or Google Sheets. Getting Ready for Multi-Device Sync A behind-the-scenes data upgrade prepares your shop for syncing tickets across iPads — coming in a future update. Also Fixed • Typing partial prices no longer kicks the cursor around • Deleting a ticket now takes you back to the list instead of an empty pane ### 1.4 — 2026-05-02 • Notify customers via SMS, Email, or WhatsApp when their repair status changes • Edit device and issue details on existing tickets • Tap status icons to jump directly to any repair stage • Improved customer editing • Fixed a crash when assigning customers • Smoother animations and iPad layout fixes ## More apps by Jonathan Wilson - [Podcast Alarm: Wake & Listen](https://appshunter.io/ios/app/podcast-alarm-wake-and-listen/id1441890371) - [AI Decorator - Room Redesign](https://appshunter.io/ios/app/ai-decorator-room-redesign/id6446038210) All apps by Jonathan Wilson: https://appshunter.io/developer/1077840208 ## Related topics [upswello repair pos](https://appshunter.io/ios/topics/upswello-repair-pos) · [phone repair](https://appshunter.io/ios/topics/phone-repair) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*