# Phone2: Business Phone Number — user reviews > 204 indexed App Store user reviews of Phone2 by Phone2 Inc., rated 3.50/5 from 369 ratings. - Source: https://appshunter.io/ios/app/phone2-business-phone-number/id1339073765/reviews - App overview in markdown: https://appshunter.io/ios/app/phone2-business-phone-number/id1339073765.md - Rating breakdown: 5★ 199 · 4★ 24 · 3★ 10 · 2★ 20 · 1★ 116 ## What do users think of Phone2? Overall sentiment: negative **Pros** - 🚀 Great for getting 2FA codes - 🚀 Straightforward alt-phone service - 🚀 Works well for 2FA with US bank accounts - 🚀 Easy way to use a US number for texts - 🚀 Useful and simple, especially for bank SMS - 🚀 Solved problems for expats - 🚀 Seamless for international calls and verification - 🚀 Reliable and easy to use - 🚀 Efficient for business communication - 🚀 Excellent for expats needing US number **Cons** - 🐛 Calls drop constantly, poor quality - 🐛 Doesn't work properly, calls and texts fail - 🐛 Impossible to communicate, calls drop - 🐛 Calls not coming through, signal lost - 🐛 Unreliable service, frequent dropped calls - 🐛 Barely works, doesn't function half the time - 🐛 Constant dropped calls, poor quality - 🐛 Terrible customer service, no refunds - 🐛 Texting doesn't work, internal server errors - 🐛 Incoming calls not working, number not in service **Commonly reported bugs** - Can't send SMS/MMS, get error messages - Texting and calling features not working - Incoming calls not ringing through - Frequent app crashes and freezes **Most requested features** - Add ability to block numbers - Improve text messaging functionality - Enhance contact management and syncing - Provide better customer support channels ## Newest reviews (12 of 204) ### 2/5 — poor usability *2026-05-12* I came here to tell you that this App is very annoying. I got it to replace Skype and paid around 100 dollars for a lifetime membership but the app has bad bugs. it drops call very often and when you are overseas and waiting on hold to pay a bill or for cust. service it’s super frustrating. also you cannot send text messages!! only recieve unless you are a business. I don’t recommend it and advise finding a better alternative. The developers of this app need to make it much better ### 4/5 — Great for getting 2FA text codes *2025-10-31, version 3.3.1* The call quality could be better. However, it’s great for getting your 2FA codes. ### 2/5 — Good UI, probably best pricing of all VOIPs out there, but support does not exist. *2025-10-26, version 3.3.1* Update: 10/26/25: most calls drop when trying to answer. Highly NOT recommended as main business phone number. UPDATE 1/5/25: Even though support never reached back to me, but on Day5 incoming calling is now working finally again so i’ll update review to 4 stars. Will also add one big drawback that its not possible to add line breaks when sending a text message. No idea why that is but hopefully they can fix it! ORIGINAL REVIEW 1/2/25: Day 3 and I am still not able to receive a single call! Outgoing works okay but whats the point if I cant receive any calls. Their support is awful and no way to get a response from anyone at the company. So far waste of money, about to file a chargeback unless someone gets back to me… ### 1/5 — Barely works *2025-10-25, version 3.3.1* Don’t waste time or money. Doesn’t work half the time. ### 4/5 — Great app for expats *2025-10-25, version 3.3.1* I’m an American living in Italy and for years I used Skype to make unlimited calls to the United States as well as have a San Francisco phone number that people in the US could call me and it would ring to my Italian cell phone. Well, Skype is no longer, but I’ve signed up for Phone2 and it works just as well as Skype for making phone calls and I was able to convert my San Francisco number over so that that still continues to work. What I like even more than Skype is the fact that I can now use this phone number to receive like bank approval codes and other services where they need to send you a confirmation code via SMS. My only gripe is it takes forever to get approval to reply to messages if you are a business. ### 1/5 — wont log me in *2025-10-25, version 3.3.1* fukufagot ### 1/5 — Chats *2025-10-18, version 3.3.1* Can not get chats. Always says fetching your chats with no results. ### 1/5 — Don’t *2025-10-04, version 3.2.4* Was working ok, then call just start dropping over and over. I’m on the “updated” fix that supposed to take care of it but it doesn’t work. Got that to be able to receive shorty code, it’s definitely not a mobile number… Bank code work but can’t use WhatsApp with that number or receive very few shorty code work, Bank work but can’t use WhatsApp ### 1/5 — Worst customed service I ever encountered. *2025-09-30, version 3.2.4* I had some issues and tried contacting customer service, they never got back to me. The app works ok, but if you have a problem forget it you will be stuck with your problem. ### 1/5 — Constant dropped calls after 1minute *2025-09-27, version 3.2.4* Even after their recent update I constantly get dropped calls after a minute or two. Very frustrating. I could not recommend this app unfortunately. ### 1/5 — You’re buying trust that this company will deliver reliable access to your business *2025-09-17* So here’s the reality. You’re buying trust that a software company will deliver software that’s reliable, and if it’s not reliable, to fix it or make it right for the customer. And that this software is critical because it’s how customers access your business. So, what if something goes wrong and you lose money? Well, just look at all of those critical reviews. Kick-the-can-down-the-road customer service. Refusing refunds. Ghosting. For a service that your business relies on. Unfortunately, I experienced all 3. Don’t be me. Heed these warnings first. ### 4/5 — Does what it promised *2025-09-16, version 3.2.4* I install this App as a replacement for Skype. I needed a US Number so I could receive the SMS from my US Bank account. It worked flawlessly from the get go ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot Text — Company won't help. *2026-04-04, version 3.3.3* In order to text anyone, you have to fill out a form that must be approved. I filled out my form, waited months, then it just disappeared as if I'd never submitted it. The company was zero help when I reached out about this. In fact, they were rude. So, it's been absolutely useless for me, since texting was the reason why I wanted it in the first place. 👎👎 ### 1/5 — RIP OFF!! *2026-03-31* Do NOT pay for this service if you want to use this for talking on the phone!!! SCAM!!! The connection is so bad even with excellent internet. I have a mesh system and it’s working really well. The texting only works sometimes…it’s down again today and I can’t send or receive texts. I needed to use this for my business and mistakenly paid for the year in full. BIG mistake…even though I requested a refund 8 days after paying in full, they refused it. They won’t even switch me to monthly for a partial refund. They said my issues do not “qualify” for a refund. ### 1/5 — Nothing works *2026-03-07, version 3.3.2* Constantly drops calls. Receives voicemails that you can’t listen to due to an error. Missed texts. Difficulty receiving photos and no videos. Losing service for days. Basically NOTHING works right. ### 1/5 — Avoid at all cost *2026-02-27, version 3.3.2* 30 day money back my behind They will get you in the fine print. THEY ARE A VOIP SERVICE AVOID AT ALL COST FOR INDIVIDUAL USE ### 1/5 — Doesn’t work and they’re too greedy to give her a refund. Very poor company. *2026-01-24* This app did not work as advertised for my use case. While it may receive some SMS messages, it does not reliably support two-factor authentication, especially for banking and other secure services. When I requested a refund due to these limitations, it was denied. The response focused on technical details rather than the fact that the service did not meet the expectations set by the advertising. Based on my experience, I would not recommend this app for important or security-sensitive purposes. I suggest using caution before paying. ### 1/5 — Dropped calls *2026-01-20, version 3.3.2* There’s a delay when you answer a big delay. There’s also sound quality and dropped calls. Lately every single call that comes in is dropped. ### 1/5 — Horrible quality in customer service and for the app *2025-12-31, version 3.3.2* Calls drop constantly and the quality is so poor. I tried to cancel my subscription only an hour into using the service for the first time and it took them a MONTH to respond to my email. Horrible, horrible, horrible all around. I will never recommend them. It’s laughable how bad it is. It’s a big money grab. Look elsewhere! ### 1/5 — Doesn’t work *2025-11-27, version 3.3.2* Don’t get this service if you want a functioning phone that makes and receives calls. 2FA is blocked all the time too. I’ve had it for 6 months and it never works properly. Not 1 phone call has worked. ### 1/5 — 99% calls drop *2025-11-26, version 3.3.2* Impossible to communicate. Calls continuously drop - trying calling got days and no luck. ### 1/5 — It’s just terrible *2025-11-12, version 3.3.1* The calls are basically not coming through, it says that the signal is lost which doesn’t make sense because I have a high speed Internet and my phone was literally 40 inches from the router with no VPN or even hidden my ip address or anything like that. If I can receive calls with this, then this is absolutely useless. ## Most praised reviews (10 highest-rated) ### 5/5 — Good alternative after Skype *2025-10-29, version 3.3.1* Pretty straightforward alt-phone service. Does what I need it to do in terms of receiving bank alerts. ### 5/5 — Bastante Buena *2025-10-28, version 3.3.1* Una app sencilla y bastante completa para mensajería y llamadas. ### 5/5 — Improving service *2025-10-28, version 3.3.1* Initially the service disconnected during the conversation. That seems to have stopped. Good clarity in calls. My Stateside friends appreciate a local number to call. ### 5/5 — Much improved *2025-10-23, version 3.3.1* Much improved recently and works well for Two-factor authentication (2FA) with my US bank accounts! ### 5/5 — Great service *2025-10-22, version 3.3.1* An easy way to use a U.S. based number for texts ### 5/5 — Phone2 *2025-10-20, version 3.3.1* I found the app very useful and simple specially with my banks SMS and other trusted apps which require additional security verifications ### 5/5 — US Bank Authorization Codes & SMS *2025-10-16, version 3.3.1* I subscribed to Phone2 because of their promise… that even though I live abroad, I would get all authorization codes from my banks. The have delivered 💯 on their promise. Very Recommended. ### 5/5 — Review *2025-10-13, version 3.3.0* Good overall. However, many calls are dropped even with a WiFi connection. ### 5/5 — good app *2025-09-16, version 3.2.4* Good app To receive messages from banks ### 5/5 — Wonderfully created.. *2025-09-15, version 3.1.27* It has solved my lots of problems especially when you are residing outside. Thanks Phone2. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*