# PhoneBox Canada — user reviews > 42 indexed App Store user reviews of PhoneBox Canada by Gophonebox. - Source: https://appshunter.io/ios/app/phonebox-canada/id6503991715/reviews - App overview in markdown: https://appshunter.io/ios/app/phonebox-canada/id6503991715.md ## What do users think of PhoneBox Canada? Overall sentiment: negative **Pros** - 🚀 Easy account management - 👍 User-friendly interface - 💡 Interesting new features **Cons** - 🐛 Login issues - 🐛 Account information not showing - 🐛 Repeated sign-in problems **Commonly reported bugs** - Login screen loops back to sign-in page - No success/error messages on login attempt **Most requested features** - Remember login function - Improved error messages and hints ## Newest reviews (15 of 42) ### 1/5 — Cannot sign in *2025-02-19, version 1.2.2* The app doesn’t work completely! I have my correct username and the password for the old version app, but the new app said my username or password is incorrect?? Please fix it, or I cannot pay bill at all. ### 1/5 — Not working *2025-02-06, version 1.2.0* It’s not working. It keeps going back to the page where shows Canadian account or USA account after I entered my username and password and trying to log in. Please fix this ASAP!!! Cause now I can’t use the old version of your app either. I won’t be able to check how much data I use if I can’t login to my account. ### 1/5 — Doesn't work *2025-02-05, version 1.2.0* Still doesn't work ### 1/5 — Flawed *2025-02-02* Every time i log in it takes me back to the log in page so i can’t access my account?! I don’t understand why they changed from the old app, that one worked fine! ### 1/5 — Doesn’t work *2025-01-31, version 1.2.0* It always go back to the log in screen even though im using the right ID and password.. ### 1/5 — Still not working *2025-01-20, version 1.0.7* Despite bug fix 2 weeks ago, app still goes back to Home Screen after login….been doing that since I downloaded the app when it first came out. ### 1/5 — Cannot sign in *2025-01-20, version 1.0.7* Cannot sign into the account to pay the bill. What the heck. ### 1/5 — No account infomation *2025-01-15, version 1.0.7* I have 2 lines, but nothing shows in the app, please fix it, I cannot pay my bill ### 1/5 — Change your plan to something else *2025-01-14, version 1.0.7* PhoneBox really sucks, not only the software, but also their service. ### 1/5 — Can’t sign in *2025-01-06, version 1.0.7* After fill all the info, click sign in, it kicked out and go back to the sign in page. Keep repeating that ### 1/5 — Sign in doesn’t work *2025-01-05, version 1.0.7* Same issue as other users. App won’t get past sign in. After filling out ‘Welcome back’ page and submitting, app returns to initial ‘welcome to phonebox’ sign in page. ### 1/5 — Doesn’t work *2025-01-02, version 1.0.6* After adding my sign in info and clicking login, it sends me back for the initial login page. Simply can’t use it. ### 1/5 — Bad design *2024-12-14, version 1.0.3* Interface is nicer than precious app but lack of simple sign in and rememeber log in functions. Need to do it everytime to check the app, one of the worst experience ### 1/5 — Cannot login *2024-12-13, version 1.0.3* PhoneBox has been promoting this app for a few weeks. Would be good if I could actually login. Reached out to support, after more than 2 weeks no reply. ### 1/5 — Resolved: Cannot sign in *2024-12-13, version 1.0.3* Finally got it work: An existing user needs to sign up a “new” account on this new app using the email address that is working with the old app. Then use the new credentials to sign in. Really hope the app gives more helpful error messages or hints. Good luck! ============= Original feedback ============= Was hinted to install the new app. After installation, when I tried to login, no message saying error or success, just got out onto the main screen ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam Artists *2026-04-17, version 1.7.1* This provider is a scam. Stay Away! ### 1/5 — Terrible support and hotspot connection doesn’t work. *2026-01-30, version 1.6.4* I was passed along to more than 6 people to get my issue of failed hotspot resolved which I needed the most. Not only was it not resolved for over 30 days but was constantly passed around. Zero support zero accountability to give even 1 star is too much. When I asked for a credit because they couldn’t resolve their own issue they again “escalated” the issue and now after my plan of 30 days expired I still haven’t received a response on a credit I rightfully deserve. Avoid this company at all costs unless you want nothing but headaches and “failed hotspot” messages which were caused from their end. Also, I noticed their app doesn’t update the amount of data used for days instead of every 15 min like other companies and there is no stop limit within the app to prevent you from going over your data limit and them charging you $15 per GB. Technically you could be charged $300 for going over 20GB because their app failed to update or even notify you or even give you the option to stop when it reaches the limit. This is by design and wasn’t done by accident so I strongly advise you get in writing how often their app gets updated with your data usage and take screen shots with time stamps for evidence or use another device to record video of you checking your data usage such as an iPad or tablet or better yet screen record your iPhone accessing their site so you have no issues with them trying to brush you off when you exceed your limit. I would also use your built in data tracker on your iPhone when your plan begins and ends. ### 1/5 — Can’t log in *2025-12-17, version 1.6.1* New app isn’t accepting my username and password that worked on the old app. Also unable to reset password as verification code is not being emailed when they say it would be. ### 1/5 — Can’t Log In *2025-12-09, version 1.6.0* Cant log in to my account, the other app they had previously was working perfectly fine, this new one is awful. ### 1/5 — No option to stop overcharge *2025-10-27, version 1.5.0* They could easily stop data but instead they choose not offer the option and to not tell the user so you end up paying $15 per GB. I can see what you’re trying to pull. It’s old and dishonest. ### 1/5 — X같네 *2025-10-25, version 1.5.0* 컨펌 하고싶어도 창이 내려가야 컨펌을 하지 어플을 너무 대충 만들었네 ### 1/5 — Bug and never fix *2025-09-15, version 1.4.6* There bugs, delay…. But didn’t see any improvement. ### 1/5 — Scam don’t use *2025-06-30* This app is the worst programmed one I have ever encountered. It is impossible to cancel an account. I have tried the last 2 days and the app made it impossible. The reason is mainly that the keyboard can’t be hidden preventing any further progress in cancelation. The support number also doesn’t work and just leaves you cueing till you hang up. They have the function to call you bag and hold your spot in the cue. But unless the cue takes over 30 hour to get to my spot in the cue, it is a straight up scam. That is my key take away. Whatever you want to do, that doesn’t result in them getting more money, you will not be able to do it. So whatever you do, don’t choose PhoneBox. ### 1/5 — Expensive *2025-06-27, version 1.4.4* This plans are insanely expensive and if u accidentally use more gb than ur plan you have to pay an expensive extra of 15$ for every single GB😭😭😭 ### 1/5 — Can’t sign in *2025-04-15, version 1.3.1* Can’t sign in ## Most praised reviews (8 highest-rated) ### 5/5 — Best Bang For Ya B💸ck! *2026-02-12, version 1.6.6* I live in Montréal Canada. You may know that Canada has some of the most expensive phone carrier plans in the world. I have been with practically every prepaid company in this country. Phone box is hands down the best bang for your buck when it comes to data plans. $30 for 75GB of data per month. For me that much data was unheard of until now. Before Phonebox the best carrier/data plan I could find was with Lucky Mobile (Bell Canada = $47 for 40GB). I have an iPhone 17 pro which only takes eSIM. I signed up with Phonebox selected my plan, paid with my debit and was running YouTube in under 10 minutes! ### 5/5 — Great! *2025-02-27, version 1.2.3* I like the updated design, and it works well. It’s very convenient! ### 5/5 — Easy to manage my account *2024-12-31, version 1.0.6* It's nice to have this app, i was able to easily extend my account! Great job! ### 5/5 — Great improvements *2024-12-11, version 1.0.3* I’ve switched from the old app to this new app and the experiences are much better. They’ve also include few other features such as status tracking , benefits and promos, those are the things that I find interesting and beneficial as I can opt into getting the latest deals whenever it comes out ### 5/5 — Interesting features *2024-12-11, version 1.0.3* Phonebox introduces many new features and build user-friendly UI ### 5/5 — Amazing ! *2024-12-10, version 1.0.3* This app is really easy to use ### 5/5 — New find out and new look *2024-12-10* Overall all look great, but some of the botton selection is not available but I can see this new app is more better than other carrier with short period of change with the company so far. Hope in the future this will getting much better improvements. ### 5/5 — It answered my questions *2024-12-10, version 1.0.3* I was trying to make a plan change and instead of calling I was able to just use the app which had the options layed out for me. It was easy to understand and navigate really recommend downloading for immediate assistance! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*