# Phone.com — user reviews > 110 indexed App Store user reviews of Phone.com by Phone.com, Inc., rated 4.50/5 from 261 ratings. - Source: https://appshunter.io/ios/app/phonecom/id727705029/reviews - App overview in markdown: https://appshunter.io/ios/app/phonecom/id727705029.md - Rating breakdown: 5★ 229 · 4★ 0 · 3★ 0 · 2★ 3 · 1★ 29 ## What do users think of Phone.com? Overall sentiment: negative **Pros** - 👍 Easy-to-use interface and clean design - 📱 Convenient mobile app for remote work - 🎯 Good call routing and voicemail-to-email features - 💼 Useful for separating business and personal communications - 🏢 Scalable solution for growing businesses - ⭐ Excellent customer support (when available) - 💰 Reasonable pricing for features offered - 🔒 HIPAA compliant for healthcare professionals - 📞 High-quality voice calls and video conferencing - 🎨 Visual voicemail and organized messaging tabs **Cons** - 🐛 Frequent call drops and disconnections - 🔇 One-way audio issues (can't hear caller) - 📵 Calls won't connect or ring properly - ⏱️ Significant call delays and lag - 🔄 Requires frequent app reinstalls to function - 🚪 Screen goes dark during calls - 📬 Unreliable notifications and message delivery - 🔐 Forced logout after 24 hours of inactivity - 💳 Unexpected charges and billing issues - 😤 Difficult cancellation process requiring phone calls - 🌐 Poor customer service quality (especially overseas support) - 📊 Confusing and outdated interface/dashboard - 🔊 Low voicemail volume on speaker - 🎯 Incorrect caller ID display - ⚠️ Spam calls and texts getting through **Commonly reported bugs** - Calls drop immediately after connecting - One-way audio during calls - Screen goes dark during incoming calls - App freezes and requires restart - Cannot answer incoming calls - Calls show as 'connecting' but never connect - Message notifications don't disappear when read - Voicemail list freezes frequently - Cannot make calls after listening to voicemail - Cannot make second call without closing app - Keypad disappears during calls - Multiple screens flash when answering calls - Delayed message and call notifications - Voicemail not recording properly - Login credentials not working in app - App logs out unexpectedly - Recent calls list doesn't update quickly - Bluetooth audio not working for voicemails - Text messages stuck in 'processing' state - Contact list not syncing properly - Duplicate call notifications - App continues ringing after logout - Favorites list keeps getting deleted - Voicemail plays randomly at high volume - Pictures in messages load incorrectly - Group message notifications sent multiple times - Call quality degrades as call duration increases **Most requested features** - Two-factor authentication for account security - Dark mode option - Automatic app updates without manual intervention - Message export and backup functionality - Video call capability - Better contact synchronization with iOS - Ability to add nicknames to contacts - Online cancellation without phone call requirement - CRM integration - Improved keypad accessibility during calls - Better Bluetooth headset compatibility - Automatic message thread organization - Undo function for deleted extensions - Real-time call list updates - Better notification management system ## Newest reviews (13 of 110) ### 2/5 — Unstable app and poorly supported *2025-09-16, version 6.1.0* For an app that is supposed to be used for making calls, the random failures to do just that are annoying. I’ve used phone.com for many years and the unreliability is forcing me consider alternative providers. The recent update now requires login and resetting all setting each time I use the app. Online chat support did nothing other than direct me to reinstall the app with the current defective version. ### 1/5 — Worst Service ever I seen!!! *2025-04-11, version 5.6.48* Don’t even try this poor service!!!Always problem with connection.They just charging you ### 1/5 — I HATE THIS APP *2025-04-05, version 5.6.48* I got this app to help my business and it made it so much worse. Customer service is so impossible. I couldn’t wait to transfer my number out of this. Save your time and money. ### 1/5 — Increasingly unreliable *2025-03-18, version 5.6.48* Update: Today I couldn’t access an account by options via keypad. I pressed the numbers but no sound was made. Had to hang up, call again, and wait until the entire option menu was given and wait until a human answered. Very frustrating. Now there’s a new glitch. When I receive a call, multiple screens flash when I answer. I would like to enter a number response on the keypad but whenever I press the keypad option in the call it disappears. I did just update the iOS the day before this problem began. ### 1/5 — Increasingly unreliable *2025-03-12* Now there’s a new glitch. When I receive a call, multiple screens flash when I answer. I would like to enter a number response on the keypad but whenever I press the keypad option in the call it disappears. I did just update the iOS the day before this problem began. ### 2/5 — So buggy *2025-01-10, version 5.6.47* This thing is so buggy in so many ways. I’m kind of stuck with it but really regret my decision. ### 1/5 — Don't do it *2025-01-09, version 5.6.47* Don't do it ### 1/5 — Completely unreliable *2024-12-06, version 5.6.47* This app is unreliable. It’ll work at first then completely freeze up and never work again until you uninstall and reinstall. I’m on a 15 pro but this happened on my 14 as well. I’ve reinstalled this over 200 times in 1 year to get it working. Frustrating when you get important phone calls and have to uninstall and reinstall. I’ve called tech support and their “fix” is to uninstall and reinstall lol looking for a new voip provider now.. you should too ### 1/5 — Unreliable App *2024-11-23, version 5.6.47* I have been using this mobile app on my iPhone since about June 2024. Many times when I dial out, the app will indicate “ringing”, yet nothing seems to be happening, no ringing, just a lot of nothing. This frequently happens in my home office where I have very high speed WIFI connectivity, but it also happens when I’m traveling to a local appointment where other phone calls are not an issue. The app seems unable to consistently make a reliable connection to an even a local number I have just dialed. The tech support solution is always the same, 1) logout of the app, log back-in, if that doesn’t clear the problem, 2) delete the app, download the app, log-in, enable permissions… That seems to fix the problem only temporarily, maybe for a day or two, then the problems resurfaces. Lately a new and even more frustrating problem has emerged. When receiving or sometimes making a call, the screen on my iPhone randomly goes completely dark, to the point where I cannot see anything on my phone, let alone the brightness adjustment. This has had very serious ramifications. I am frustrated because I use this app for my business and never anticipated the overall performance would be this glitchy. I have asked tech support to escalate this issue with their engineering team. I would appreciate the ability to discuss at length with an R&D team the various technical issues I have incurred. This app has a lot of potential, but currently there are too many bugs or design flaws. ### 1/5 — So many bugs!! *2024-10-30, version 5.6.47* This app has become absolutely useless. If I listen to a voicemail, I can't call out. I have to close out the app completely every time to be able to place a call. Same thing after making a phone call, I can't immediately make another call unless I close out the app again. Extremely frustrating. ### 1/5 — Horrible *2024-09-15, version 5.6.46* Stay away. Over charged product without good customer service or technical solutions. Spent wasted time and numerous emails just trying to get my cell phone to be able to answer forwarded calls and still no luck! ### 1/5 — Horrible *2024-09-03, version 5.6.46* You may as well get a Google number for free. The interface is outdated, is hard to navigate and configure . When you try to make a call it inbounds to your own number. Outbounds call don't go thru. I am paying for a “premium” service and still my calls are shown as “spam” i cant stand this company, it sounds great but the functionality is just to crappy. I am looking for alternatives to switch. I don't understand why my FMO partner with them. ### 1/5 — Broken *2024-08-13, version 5.6.46* This app in broken in so many ways it’s hard to lost them. If you are looking for a second lone DO NOT USE PHONE.COM. Also work with your Attorney General to make it easy to move your number. ## Most critical reviews (10 lowest-rated) ### 1/5 — 👎👎 *2026-06-05, version 6.2.0* Spend your money on a company that gives you value and doesn’t waste your time ### 1/5 — Was Great….. *2026-05-28, version 6.2.0* This was my favorite phone app for my business until they started contracting customer service rep in India. The new updates on the app logs you out if you don’t use it in 24 hours which is annoying. Other than that it is still better than all other apps for a business line ### 1/5 — Waste of time *2026-05-21, version 6.2.0* Signed up and couple days later, they suspended the account. When called customer service, they didn’t tell me why!!! Waste of time and money as I ordered new business cards with the number. ### 1/5 — Drops calls like they’re hot *2026-05-13, version 6.1.0* Pick up the phone and no one is there. They can hear me but I can’t hear them. Cuts off for no reason and then takes forever to reconnect so I can’t hear call the person back. ### 1/5 — Technical problems are not being addressed *2026-04-25, version 6.1.0* Like other users, I experience operational discrepancies with this service. There’s a power spike when answering incoming calls which causes the screen to go dark. Support tells me that “the app does not access display functions” and denies responsibility. Message notifications do not disappear when msgs (or calls) are read. It’s a little game to tap here and tap there to remove the ‘new msg badge’ Correspondence in the VoIP is delayed (ok, some delay is expected). But when I make a call or receive a call, I expect to connect with the other party and this just doesn’t happen all of time. This service just isn’t reliable. I’m currently looking for another service to port over to because Phone.com doesn’t address the bugs that make their product functional. It’s not reliable and is often very frustrating to use. ### 1/5 — The worst phone company on planet earth *2026-04-02, version 6.1.0* I try this company for my 5 businesses. Biggest mistake I’ve ever made. Bad communication, bad customer service. I missed many new opportunities and lost existing accounts just because I used this platform. I do not recommend using this platform for any purpose. Wast of time and money. ### 1/5 — Was Great….. *2025-11-15* This was my favorite phone app for my business until they started contracting customer service rep in India. The new updates on the app logs you out if you don’t use it in 24 hours which is annoying. ### 1/5 — Too Many Problems *2025-09-25, version 6.1.0* Highly unreliable. Most calls I make on the app only ring once and automatically disconnect. This has been happening for about a year but is becoming more frequent. Support is extremely unhelpful. ### 1/5 — Call won’t connect. *2025-08-12, version 5.6.48* Calls have stopped connecting from the app. Since this is a business line that’s problematic because it hangs up on the person calling. ### 1/5 — Bugs, stopped working *2025-04-12, version 5.6.48* Stopped working, I get calls, but can never answer it, it shows “connecting”, but never actually connects me. Unreliable. ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect for business use! *2025-09-12, version 6.1.0* Really impressed with how this app works! Easy to use, clean interface, and perfect for keeping business calls, messages, and faxes organized in one place. The recent update made it run smoother, and I haven’t had any issues with speed or reliability. It’s a great tool for staying connected on the go—highly recommend for anyone running a business or needing a professional phone system! ### 5/5 — Great Customer Service *2025-04-24, version 5.6.48* I had the pleasure of being assisted by Caleb. He was able to answer all my questions with regard to adding a business line to my existing phone. He was patient and knowledgeable. He understood what I need and was able to deliver, with professionalism. Even when i was having difficulty navigating the computer system, he was kind enough to stay with me till I finally got it. People like Caleb make a world of difference in a positive way. I am a very pleased customer. ### 5/5 — Not sure why so many bad reviews *2025-03-14, version 5.6.48* I’m surprised how many people have had bad experiences with the app and phone.com in general. I started with them for my business in Dec 2022 and literally have not once considered changing my phone company. Nothing will ever be perfect, but myself and my staff members have no complains about anything from phone.com. Anytime we have had an issue, customer support has always helped us resolve it. In the office we have an actually phone for calls and use the computer desktop app for faxes and texts. My cell phone is the backup phone. We have also plugged a headset into a laptop and used the desktop app to answer and make calls that way too. We also have an out of office staff member who makes calls and texts weekly using the app on her cell phone with no complaints. ### 5/5 — WOW!!! *2024-09-11, version 5.6.46* We’ve been using Phone.com for over a year, and it has been an absolute game-changer for our business. Their VoIP system is incredibly reliable, with high-quality voice calls and excellent video conferencing features that keep our team connected, whether working remotely or in the office. The customer service is top-notch too, they’ve always been responsive and helpful with any questions we’ve had. The flexibility in their plans have been perfect for our company. We love the call routing and voicemail-to-email features, which help us stay organized and ensure no call goes unanswered.The pricing is quite reasonable as well. The best part is that we appreciate how easy it is to scale as we grow. If you’re looking for a reliable, feature-packed phone system, I highly recommend Phone.com! ### 5/5 — Super *2024-09-03* Work as expected ### 5/5 — Works as expected *2024-08-20, version 5.6.46* No complaints. It just gets the job done. Highly recommend. ### 5/5 — I love it! *2024-08-20* I enjoy having access to my business calls wherever I go ### 5/5 — Five star *2023-11-24, version 5.6.43* Five star ### 5/5 — 24/7 Support *2023-10-03, version 5.6.41* Fast support is a PLUS ### 5/5 — Remote work made simple *2023-09-13* I enjoy using the app only for when I’m away from my desk. It lets me still get my important work calls. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*